The document discusses changing consumer behaviors and their implications for marketing. It notes that consumers now engage brands on their own terms across various platforms and expect immersive experiences. Two brands, Nike and CNN, are highlighted for how they provide cross-platform experiences for customers. Future directions may include convergence across smart phones and platforms, mobile location-based apps, and ambient awareness through social networks. Key challenges for marketers are how to build loyalty and create immersive brand experiences in a fragmented media world, differentiate commoditized products and services, and monetize when consumers expect free.