This document discusses conflict management processes and strategies. It defines conflict as the interaction between parties with opposing goals or values that interfere with each other. There are three levels of organizational conflict: interpersonal, intergroup, and interorganizational. Thomas and Kilman identified five common strategies for dealing with conflict: competing, accommodating, avoiding, collaborating, and compromising. The document also discusses Nike's experience managing conflict between balancing costs and worker safety in Bangladesh.

1. Conflict Management
Processes
DaVeon Hayes
Organizational Communication

2. Conflict
• Conflict is the:
Interaction of independent people who perceive oppositions of goals, aims,
and values. They also see the other party or problem as interfering with the
goals.
Conflict Management PPT

3. 3 Levels of Organizational Conflict
• Interpersonal: Between an individual members
• Intergroup: Between work groups, departments
• Interorganizational: Between two or more organizations
Conflict Management PPT

4. Thomas and Kilman
• Developed a model that identified 5 common strategies for dealing with conflict:
• Competing
• Accommodating
• Avoiding
• Collaborating
• Compromising
“Conflict at Work, Workplaces that Work article”

5. International Association for Conflict
Management (IACM)
• Founded to encourage scholars and practitioners to develop and disseminate
theory, research, and experience that is useful for understanding and
improving conflict management in family, organizational, societal, and
international settings.

6. “Inside Nike’s Struggle to Balance
and Worker Safety in Bangladesh”
The Wall Street Journal

7. Nike’s Level of Organizational Conflict
• Interpersonal
• Interorganizational

9. Bargaining & Negotiation
• Formal Activity
• Clear understanding of rules of negotiation
• Involves individuals who serve as representatives
• Often used to settle interorganizational conflicts
Conflict Management PPT

11. Bargaining & Negotiation in Nike
• Nike shared buildings with other companies, one including a company called
Lyric
• Due to a industrial disaster overseas, Nike decided to cut ties with the
company Lyric.
Conflict Management PPT

12. “
”
Nike’s internal conflict over Bangladesh shows that its
effort to clean up its act in the developing world which
begin about 20 years ago, remains a work in progress.
Sherry Banjo
“Inside Nike’s Struggle to Balance Cost and Worker
Safety in Bangladesh”

14. Tactics used to Communicate
• Directive Tactics
• Nondirective Tactics
• Procedural Tactics: Establishes an agenda and protocol for conflict
resolution
• Reflexive Tactics
Conflict Management PPT

15. Procedural Tactic in Nike
• Nike created a plan to alter their situation with their conflict.

16. “
”
Nike’s experience offers a lesson in the difficulty of
managing the twin priorities of costs and maintaining
acceptable working condition.
Shelly Banjo
“Inside Nike’s Struggle to Balance Cost and Worker Safety in
Bangladesh”

17. • Nike decided to cut ties with the other companies
because they felt the company couldn’t guarantee
working conditions would be safe.
“Inside Nike’s Struggle to Balance Cost and Worker Safety in
Bangladesh

18. • Instead, Nike produced four facilities.
• The Effect:
• It conceded that problems outsourcing production to the
country couldn’t be easily fixed.
“Inside Nike’s Struggle to Balance Cost and Worker Safety in
Bangladesh”

20. “
”
Peace is not absence of conflict, it is the ability to handle
conflict by peaceful means.
Ronald Regan
48 All- Time Best Quotes on Facing Workplace Conflicts