Confident selling module 1 overview
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This document is from a telecourse module on confident selling. It discusses connecting with customers, establishing rapport, demonstrating expertise, making presentations, delivering products or services, and providing after sales support. It also addresses why people don't enjoy selling, how to avoid being pushy or sleazy, and gaining customer trust by being helpful, knowledgeable, and genuine. Finally, it mentions that fears and beliefs shape one's mindset towards selling and preparation is key to success.
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Confident selling module 1 overview
- 1. © Louise Barnes-Johnston, 2010 Confident Selling Telecourse Module I 1
- 2. Connect Establish Rapport Get Attention Follow Up Demonstrate Expertise Provide Experience Make Presentation Get Order Deliver Service / Product After Sales © Louise Barnes-Johnston, 2010 How Sales & Marketing Work Together to Grow a Small Business 2
- 3. © Louise Barnes-Johnston, 2010 Why Don’t We Enjoy Selling? 3
- 4. © Louise Barnes-Johnston, 2010 We Don’t Like Being Sold To • Pushy • Sleazy • Only interested in getting the sale • Annoying • Intimidating 4
- 5. © Louise Barnes-Johnston, 2010 But We Do Like To Buy! • Helpful • Interested in what we want • Respectful • Knowledgeable • Genuine 5
- 6. © Louise Barnes-Johnston, 2010 What Really Gets In The Way? Fears + Beliefs = Mindset 6
- 7. © Louise Barnes-Johnston, 2010 Fear of What? 7
- 8. © Louise Barnes-Johnston, 2010 What Are Beliefs? 8
- 9. © Louise Barnes-Johnston, 2010 The Keys To Preparation 9 For more info visit: www.confidentselling.com