Computing errors in the UK healthcare system highlights the need for visibility.pptx

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A hospital trust in the UK failed to send out 24,000 letters to patients and GPs after they were lost in a new computer system. https://www.hcltech.com/trends-and-insights/computing-error-uk-healthcare-system-highlights-need-visibility

Health & Medicine

Computing errors in the UK
healthcare system highlights the
need for visibility
A hospital trust in the UK failed to send out 24,000 letters
to patients and GPs after they were lost in a new
computer system

Paperwork and documentation have always been one of the leading problems in the life
sciences and healthcare (LSH) industry.
In the latest incident, reported by the BBC, the Newcastle Hospitals trust failed to send
out 24,000 letters from doctors to patients, meaning some crucial tests and results may
have been missed by patients.

The letters required sign-off from senior doctors but were
placed in a folder in the new computer system that few
knew about. The problem is significant and has been
occurring since 2018.
Complaining it was slow and hard to use, a Newcastle
Hospitals source told the BBC that consultants had raised
issues about the electronic patient record system for
years, but it fell on deaf ears.

The negligence came to light after a routine inspection by
the Care Quality Commission (CQC) in June and July and
subsequent concerns were raised by hospital employees.
Delays in sending out correspondence triggered a
subsequent review of the trust's consultants, and it was
revealed that most had unsent letters in their electronic
records.

CQC’s interim director of operations in the North, Sarah Dronsfield,
told the BBC: “We took immediate action to request further detail
from the trust to understand the extent to which people may be at
risk, and evidence of the steps being taken to review the impact on
patients, ensure people are safe and mitigate any risk of avoidable
delays in treatment going forward.

Optimizing EMR systems for visibility and cost effectiveness
With the right transformation and training, this significant problem could
have been avoided, with a range of other benefits.
For example, HCLTech worked with a US-based healthcare
organization, serving nearly 650,000 patients annually, to transform its
Electronic Medical Records (EMR) strategy. The organization wanted to
save costs and simplify by bringing multiple EMR solutions under one
umbrella,

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, law. 36 Part One Organizations, Management, and the Networked Enterprise Are Electronic Medical Records a Cure for Health Care? CASE STUDY During a typical trip to the doctor, you'll often see shelves full of folders and papers devoted to the storage of medical records. Everytime you visit, your records are created or modified, and often duplicate copies are generated throughout the course of a visit to the doctor or a hospital. The majority of medical records are currently paper-based, making these records very difficult to access and share. It has been said that the U.S. health care industry is the world's most ineffi cient information enterprise. {inefficiencies in medical record keeping are one reason why health c costs the highest in the w dl reached $2.8 trillion, representing 18 percent of the U.S. gross domestic product (GDP). Left unchecked, by 2037, health care costs will rise to 25 percent of GDP and consum,proximately 40 percent oftotal federal spending ce cal recordkeeping account for nearly 13 percent of U.S health care spending, improving medical recordkeep ing systems has been targeted as a major...E.;th to cost savings and even higher quality health carEnter electronic medical record (EMR) systems. An electronic medical record system contains all of a person's vital medical data, including personal information, a full medical history, test results, diag noses, treatments, prescription medications, and the effect of those treatments. A physician would be able to immediately and directly access needed informa tion from the EMR without having to pore through paper files. If the record holder went to the hospital, the records and results of any tests performed at that point would be immediately available online. Having a complete set of patient information at their finger tips would help physicians prevent prescription drug interactions and avoid redundant tests. By analyz ing data extracted from electronic patient records, Southeast 'Thxas Medical Associates in Beaumont, 'Thxas, improved patient care, reduced complica tions, and slashed its hospital readmission rate by 22 percent in 2010. Many experts believe that electronic records will reduce medical errors and improve care, create less paperwork, and provide quicker service, all of which will lead to dramatic savings in the future, as much as $80 billion per year. The U.S. government's short-term goal is for all health care providers in the United States to have EMR systems in place that meet a set ofbasic functional criteria by the year 2015. Its long-term goal is to have a fully functional nationwide electronic medical recordkeeping network. The consulting firm Accenture estimated that approximately 50 percent of U.S. hospitals are at risk of incurring penalties by 2015 for failing to meet federal requirements. Evidence of EMR systems in use today suggests that these benefits are legitimate. But the challenges of setting up individ ...

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Computing errors in the UK healthcare system highlights the need for visibility.pptx

1. Computing errors in the UK healthcare system highlights the need for visibility A hospital trust in the UK failed to send out 24,000 letters to patients and GPs after they were lost in a new computer system

2. Paperwork and documentation have always been one of the leading problems in the life sciences and healthcare (LSH) industry. In the latest incident, reported by the BBC, the Newcastle Hospitals trust failed to send out 24,000 letters from doctors to patients, meaning some crucial tests and results may have been missed by patients.

3. The letters required sign-off from senior doctors but were placed in a folder in the new computer system that few knew about. The problem is significant and has been occurring since 2018. Complaining it was slow and hard to use, a Newcastle Hospitals source told the BBC that consultants had raised issues about the electronic patient record system for years, but it fell on deaf ears.

4. The negligence came to light after a routine inspection by the Care Quality Commission (CQC) in June and July and subsequent concerns were raised by hospital employees. Delays in sending out correspondence triggered a subsequent review of the trust's consultants, and it was revealed that most had unsent letters in their electronic records.

5. CQC’s interim director of operations in the North, Sarah Dronsfield, told the BBC: “We took immediate action to request further detail from the trust to understand the extent to which people may be at risk, and evidence of the steps being taken to review the impact on patients, ensure people are safe and mitigate any risk of avoidable delays in treatment going forward.

6. Optimizing EMR systems for visibility and cost effectiveness With the right transformation and training, this significant problem could have been avoided, with a range of other benefits. For example, HCLTech worked with a US-based healthcare organization, serving nearly 650,000 patients annually, to transform its Electronic Medical Records (EMR) strategy. The organization wanted to save costs and simplify by bringing multiple EMR solutions under one umbrella,

7. In addition, HCLTech’s cloud and healthcare experts are now building a healthcare platform aimed to leverage healthcare claims where the processing time will be reduced from five days to 10 seconds. Among the top features of this platform are healthcare data interface engine, AI/ML coding engine, native fast healthcare interoperability resources repository, business rules engine, API-based digital claims submission, analytics dashboard, cloud infrastructure and healthcare data protection toolkit.

8. Thanks

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