This document discusses compliance reporting requirements for telecom licensees in Kenya. It covers several key areas: 1. License terms require licensees to provide information to the regulatory authority when requested. 2. Required information includes general licensee details, services offered, subscriber numbers, locations of operation, and numbering resources. 3. Licensees must have an effective complaints resolution system and submit statutory documents including a tax compliance certificate and audited financials. 4. The telecom compliance department is available to assist licensees with filing compliance documentation.

1. LICENSING, COMPLIANCE & STANDARDS
2016 ICT WEEK
COMPLIANCE REPORTING
BY
DERICK KHAMALI
TELECOM COMPLIANCE

2. LICENCE TERMS AND CONDITIONS
 The Condition to provide information to
the Authority is a requirement under the
KICA Act. Licensees are required to keep
records of all undertakings and to file the
same with the Authority when requested.
 The same is captured under the issued
licenses. For every license, there is a
license condition touching on the
requirement to provide information to
the Authority e.g. ASP: Condition 23, CSP
Condition 16, TEC: Condition 5 and TP:
Condition 2

3. REQUIRED INFORMATION
SECTION 1
 This section requires general information
about a licensee i.e. name, physical and
contact addresses and contact persons.
 It is important to update this information as it
is used to convey regulatory information about
you license.
 Legally, the Authority will only communicate
about your license only through the filed
contact information. If it is wrong and the sent
info doesn't’ reach you, then you are legally
bound by the communication

4. SECTION 2: SERVICES OFFERED
Licensees offer a wide portfolio of
services under different names. Often,
potential investors and buyers of ICT
services request for information on
services offered by licensees in the
country.
CA is the process of building a
database of services that can be
accessed for ease of reference by
prospective investors and customers

5. SECTION 2: TYPES OF SERVICES
You are required to indicate the specific service details on
this section.
Example of services:
o ASP: Internet resale, Car Tracking, Application
development, Networking
o CSP: Bible quotes, News alerts, Banking alerts, Bulk
SMS etc
Indicating SMS, USSD, short codes and the likes does not
tell what specific content you have developed.

6. SECTION 3: SUBSCRIBER INFORMATION
 This is the information on you customers/
clients.
 For individual persons, the information
required is their total number/count. For
corporate clients, we require their identities.
 For example the subscribers to news alerts
may be in their thousands. We require the
number i.e. 12100 subscribers. For bulk
SMS since it is corporates/ organizations
that send bulk SMSs, then you are required
to file their individual names e.g. Jamii
Sacco etc.

7. Points of Presence
These are your areas of operation/ branches. For
an NFP this would be the location of the sites. For
other licenses, this would be the branches around
the country
Numbering Resources
Numbers are a limited resource that has to be
shared equitably and utilized efficiently You are
required to list all numbers allocated to you, those
that are in use and provide an explanation of those
numbers that are not in use.
Numbers that are not in use without valid reasons
may be recovered by the Authority for
reallocation.

8. COMPLAINTS RESOLUTION
i. You are required under the license
to ensure that there is an effective
system in place to manage
customer complaints.
ii. This section is therefore to test
whether the system indeed responds
to the challenges facing your
clients.
iii. We all know no system is perfect
and therefore the presence of
complaints and their resolution is
evidence that customers are being
taken care of.

9. SATISFIED CUSTOMERS =BETTER BUSINESS
Fast resolution of consumer complaints,
Provision of quality services, affordable products
and services among others

10. OTHER STATUROTY DOCUMENTS REQUIRED
a) A Valid Tax Compliance Certificate from
Kenya Revenue Authority (KRA)
b) A CR12 not more than 6 months old. In
the process of seeking additional capital
companies sale shares. Please note and
adhere to the sector policy guidelines on
minimum local shareholding that now
stands at 20%

11. OTHER STATUROTY DOCUMENTS REQUIRED
c) Audited Financial Accounts – you
need to submit the last audited financial
accounts. i.e. if your year ends in
December, then you will be required to
file the 2015 accounts. Ensure that your
auditor separates the accounts to reflect
the amount earned from the CA licensed
services. Where audited accounts are not
available, more especially for new
companies, you are required to file nil
accounts accompanied by an auditor's
note addressed to the director LCS
d) Payment of Regulatory and USF fees

12. Our Telecom Compliance officers are
available to offer any assistance in
filing compliance documentation. Feel
free to call us or drop us an email if
you have any issue you need clarified.
Contact Details:
Manager:
0204242418/0703042418
Officers:
0204242434/0703042434
0204242260/0703042260