CA- ICT Week Presentation 2015

1. TELECOM
COMPLIANCE
2015 ICT WEEK

2. CA - Vision and Purpose
Communications Authority of Kenya (CA) is the
Information, Communication and Technology
(ICT) regulator in the country.
CA is IS0 9001:2008 certified.
Our Vision - Access to and use of Information and
Communication Services by all in Kenya by 2018
Our Purpose - Facilitate the Transformation of Lives
through progressive Regulation of the
Information and Communication Technology
Sector

3. CA - Establishment
Communications Authority of Kenya (CA) is established
by the act of parliament; KICA of 1998 and as
amended.
Communications Authority of Kenya- CA Succeeded
Communications Commission of Kenya - CCK in June
2014 as a requisite of the Constitution 2010.
License conditions- The CA Engages its stakeholders via
issuance of Licenses. The Licenses carry a specific
conditions that must be adhered to by all.
The CA Carries out Compliance checks and Enforcement
of the licence, Conditions, the Regulations and the
Act.

4. CA MANDATE
Licensing
communications
services
Promote, develop,
enforce fair
Competition
Protection of
consumers
Regulation of
Broadcasting
Manage radio
spectrum & Numbering
Resources
Enforcement of
Regulations &
Licence conditions
Universal Access
Type approval of
Equipment Electronic Commerce

5. The Legal Mandate
Kenya information and Communications Act
Kenya information and Communication regulations 2010
License Conditions
Statutory compliance Application and Reporting tools – Returns Forms
Methodologies and Frameworks
Guidelines and standards including best practices

6. Licenses issued by the CA
Telecom
Licenses
ASP
CSP/BPO
TEC/TP
NFP/IGS OTHER
LICENSES
Postal
and
Courier
Frequen
cy
Licenses
E-
Comm
erce
Broad
castin
g

7. Why License?
A license allows an entity to provide services
and/or operate networks.
It provides certainty for investors and service
providers
A license enables control over market entry and
ensures minimum level of suitability and capacity
A license enables promotion of public service
provisioning and network development– USO
A license Creates a level playing field – universal
rules of engagement and fair competition.

8. • Compliance Returns
• Inspections
• Monitoring
• Enforcement
Assessment of Compliance

9. • New forms loaded on the CA website.
• Quarterly and annual reporting
• Basis for renewal and compliance clearance
• Based on Act, Regulations and License
• Its mandatory and a key source of statistics
Compliance Reporting

10. THE KENYA INFORMATION AND COMMUNICATIONS
(COMPLIANCE MONITORING, INSPECTIONS AND
ENFORCEMENT) REGULATIONS, 2010
Regulation 7.
(1) Every licensee shall, after every quarter and at the end of its financial year,
prepare and submit to the Commission in the prescribed form, an annual
report of its operations.
(2) Every licensee shall prepare and submit to the Commission a quarterly
report of its operations and the extent to which the conditions of their licence
have been adhered to.
Regulation 8.
(3) A licensee shall keep proper records in such manner as the Commission
may prescribe, and shall allow the Commission to access the records for
purposes of carrying out its mandate under the Act.
(4) The Commission may request a licensee to periodically submit reports,
statistics, data and any other information that it considers necessary.

11. Annual Compliance Certificates shall be issued after;
• Submission of all quarterly compliance returns in hard copy.
• Payment of all fees including Spectrum fees and the Universal
Service Fund levy.
• Submission of a copy of the audited financial statement for
the previous financial year.
• Submission of a current certificate of shareholding.
• Submission of a valid tax compliance certificate.
• Submission of duly completed “Service Approval Application
Form” in hard copy for each service offered; where this has
previously not been submitted.

12. Categories of Inspections
and QoS Monitoring
1. Inspection of systems and installations
2. Verification of data - Annual Submissions
3. Monitoring of Voice quality of service
4. Monitoring of Data quality of service.
5. Data Aggregation and reporting

13. Definitions
Inspections – direct visit to license premises and
installations to verify the physical and technical
systems and information gathered.
Monitoring – direct field and indoor visit to the
sites and premises to collect information and
data using tools and machines.

14. Services Monitored
Covers both Fixed and wireless systems
• Voice
• Data
• Internet
• (MMS and SMS)

15. Methodology
2007/2008 Developed Initial QoS Methodology
for Voice via a consultative process.
Key performance indicators were identified
and their Thresholds set out.
2014/2015 Developing a new methodology for
Voice, Data and Internet.
Frameworks on methodology – reviewed and
ready for adoption in July 2015.

16. New Frameworks
3 Frameworks have been developed;
1. Inspection and data verification framework.
2. Quality of Service monitoring for voice services
3. Quality of service monitoring for Data and
Internet services.

17. Inspections and Monitoring work
plan
The country has been divided in clusters using
county boundary maps;
1. 3 clusters for the Inspection and data
verification framework.
2. 6 clusters for the Quality of Service monitoring
framework.

18. Cluster Design
Inspection &
Data Verification
• Nairobi and Central;
• Western and North
Rift
• Coastal and North
Eastern
QoS Monitoring:
•Nairobi Environs;
•Nyanza /Western
•North Rift Region
•Nakuru Region
•Central Region
•Coast and NE

19. ACTIVATION OF THE FRAMEWORKS
The Frameworks shall be activated by the Authority
and its approved subcontractors.
The CA shall play overall audit on all the parameters
countrywide and shall take responsibility of reporting.
The CA shall engage contractors, allocate clusters
and categories for inspections & Monitoring.
There shall be a central entity to aggregate data and
process reports for use and release by CA
There shall be a pilot period to test the frameworks

20. Responsibility matrix
Stakeholders in Compliance
CA Shall
Provide the operational
guideines and standards
Manage the inspections
and monitoring
Communicate the
performance.
Licensees Shall
To submit returns and
basic information.
To facilitate access to
sites.
To provide relevant test
terminals for use.
Consumers shall
To consume the services.
To insist on SLAs and
quality of service.
To report any failures
and poor quality.

21. COMPLIANCE
Inspections
• Need technical and comprehensive
skills.
Monitoring;
Need technical skills, tools
and periodic upgrades;

22. Inspections and Monitoring
Routine and adhoc inspections to verify
accuracy of information in returns as filed.
Quality of service independent monitoring
to get the customers experience
Enforcement on reported and
suspected illegal and non-compliant
operations.

23. Measured KPIs (Parameters)
Definition Basis – ITU-T Y1540/1
Voice
Dropped calls.
Speech Quality
Rx level
CSSR
Set UpTime
Data and Internet
Latency
Jitter.
Throughput
Packet Loss
Data Transfer failure
Others
MMS and SMS
- Success Ratio
- Completion Ratio
- End to end Delivery

24. Sequence of events
Compliance
assessment
Inspections
and
Monitoring
Enforcement

25. Benefits of Monitoring Compliance
Simultaneous assessment
countrywide
Increased
professionalism and
independence
Detailed and advised regulatory
interventions.
Reduced strain on
the regulatory team
and equioment.
Inspections and monitoring quality of
ICT services:

26. Inspections and
Monitoring
Routine and adhoc inspections to verify
accuracy of information in returns as filed.
Quality of service independent monitoring
to get the customers experience
Enforcement on reported and
suspected illegal and non-compliant
operations.

27. Consequences of Non-
Compliance
Notice and
Warning
Penalties and
Advisories
Revocation
and
Prosecution

28. Conclusion
Effective regulations and
compliance monitoring is
critical in liberalized
communications sector!.
The Regulator must therefore
play a catalytic role!

29. Communications Authority of
Kenya. Waiyaki Way,
Westlands Nairobi.
P,O Box 14448 Nairobi 00800
Tel: 0204242000
Email: info@ca.go.ke
Website: www.ca.go.ke

30. THANK YOU