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Competency Mapping in Banking Sector in India
- 1. Competency Mapping in Banking Sector Presented by- Manasi Kale(19107) MBA-HR (2019-2021)
- 2. Banking Sector In India Banking Sector Scheduled Commercial Regional Rural Allahba dUP Gramin Bank Small Finance Ujjivan Small Finance Foreign HSBC, CITI Private Sector HDFC, ICICI, AXIS Public Sector Bank of India, IDBI Cooperative Urban Janata Sahakar i, Saraswa t Rural Mahara shtra State Coopera tive Non- Schedul ed Local Area Banks
- 3. Need for Competency Mapping Competency Mappingidentifies an individual's strengths and weaknesses. The aim is to enable the person to better understand himself or herself and to point out where career development efforts need to be directed. From Employer’s Perspective Increases awareness of existing skill sets and skill gaps in the organisation Helps to clearly define expectations for employees defining the scope of work for existing roles and new job openings Recruiting people with right skill sets From Employee’s Perspective Aligning the learning to required skill sets Achieve standard performance parameters and exceed understand what career development efforts they should be making and to what end result
- 4. Levels of Competency Outstanding Satisfactory Desirable Basic Below Basic •Refer to specific functional knowledge and skills critical for delivering results • Refer to competencies that are technical in naturebut increasingly critical • Refer to competencies that are more essential for HR professionals compared to other functions • Refer to overarching competencies that are essential for any function Generic Behaviour al Functional Behaviour al Functional Technical Generic Technical Competency Typology
- 5. Evolution of Competencies overtime in Banking Sector EarlierCompetencies in BFSI • Business Knowledge • Personal Credibility • Customer Relationship • Change management • Financial Perspective and management • Operational Resilience • Strategic Thinking and Alignment • Audit • Taxation • Service Orientation • Diversity Management BFSI Competencies 2020- Generic • Behavioural Planning and Organising Fostering Communication Judgement Professionalism Accountability • Technical Business Knowledge Financial Perspective Conflict Resolution Analytical Thinking Planning and Organising BFSI Competencies 2020- Functional • Behavioural Client Focused Service Orientation Achievement Orientation Attention to detail Continuous Improvement Orientation • Technical Risk Management Relationship Management Fraud Detection and Prevention Business Analysis External Relations and Stakeholder Engagement
- 6. State Bank ofIndia (Nationalised Bank) AXIS Bank (Private Bank) HSBC (Global Bank) Selected Institutions for Competency Mapping: Cosmos Scheduled Bank NABARD Specialised Bank
- 7. Competency Chart for selected roles BankName State Bank of India AXIS Bank HSBC Bank Cosmos Bank NABARD Bank Category Nationalised Bank Private Bank Foreign Bank Scheduled Bank Specialised Bank Role Selected Branch Manager Personal Financial Advisor Risk Manager Bank Teller Assistant Manager Functional Behavioural Client Focused Approach Achievement Orientation Service Orientation Attention to detail Continuous Improvement Orientation Functional Technical Risk Management Fraud Detection and Prevention External Relations and Stakeholder Engagement Relationship Management Business Analysis Generic Technical Business knowledge Financial Perspective Analytical Thinking Conflict Resolution Planning and Organising Generic Behavioural Communi-cation Personal credibility Judgement Accountability Professionalism
- 8. BRANCH MANAGER assignedby midlevel or executive management to oversee branch operations or a drive-through bank operation create branch work schedules for personnel, provide a budget to executive management concerning resources ensure that bank policies are followed at the branch level May have the title “Vice President of Operations” assigned to their job descriptions can work from the main bank and have several branch banks assigned under her supervision. Nationalised Bank Largest in India 23% Market Share Domestic and International Presence Over 2 lac employees
- 9. Functional Behavioural Client Focused Approach Advance- Satisfactory Identifyopportunities that benefit the internal or external customer Building strong internal and external customer relationships and delivering customer- centric solutions FunctionalTechnical Risk Management Expert- Outstanding Forecasting probable crisis, selecting suitable risk management framework, and developing a support implementation plan Forecast probable obstacles in the plan during execution and modify as per situation GeneralTechnical Business Knowledge Expert- Satisfactory Extensive knowledge regarding BFSI Sector, customer’s needs and preferences, business environments and their dynamics, Ability to adapt to the changing market scenario and implement changes across multi levels in the organisation GenericTechnical Communication Advance- Desirable systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization, and between organizations developing corporate communication strategies , designing internal and external communications directives Other Competencies •Financial Perspective •Expert- Outstanding •Planning and Coordination •Advance- Satisfactory •Negotiation •Advance- Desirable •Analytical Thinking •Advance- Desirable •Conflict Resolution •Expert- Outstanding Major Competencies identified for a Branch Manager
- 10. Private Sector Bank 30.1%Market Share Services in Retail Banking and Corporate Banking Over 75000 employees PERSONAL FINANCIAL ADVISOR • help individuals manage their money to meet their short- and long-term goals • Responsible for planning from retirement to figuring out how to pay for college • identify different options and help individuals make the most of their money • Suggest special tax exemptions or incentives
- 11. Functional Behavioural Achievement Orientation Advance- Outstanding strive to meetor exceed a standard of excellence and appreciate metrics for—and feedback on— the performance Accepting the challenges that come on the way, overcoming them and achieve the target without compromising quality Functional Technical Fraud Detection and Prevention Advance- Outstanding Identify common profiles of fraud perpetrators and fraud schemes Thorough background check of the clients in order to avoid any potential fraud/losses to the bank Generic Behavioural Financial Perspective Advance- Satisfactory Good understanding of new financial parameters Cost-benefit analysis for both- client and organisation Generic Technical Personal Credibility Competent- Satisfactory Ability to withstand peer pressure and pressure from supervisor Accountability for mistakes and rectification Major Competencies identified for Personal Financial Advisor Other Competencies •Sales and Negotiation •Competent- Satisfactory •Interpersonal Relationships •Advance- Satisfactory •Client Satisfaction •Competent- Outstanding •Business Knowledge •Competent- Desirable •Planning and organising •Competent- Desirable
- 12. British Multinational Investment Bank Largestin Europe Services in Global Banking, Investment Banking, Retail Banking, Wealth management Employees Exceeding 2 Lac RISK MANAGER identification, assessment, prioritisation and management of risks that can arise in an industry that is in a constant state of flux employed within trading and investment banking areas, where expertise in statistics and financial modelling helps to set trading limits and constraints risk management of large or new projects, risk assessment within the insurance sector, planning for business continuity in the event of a disaster, and managing technological risks
- 13. Functional Behavioural Service Orientation Advance- Satisfactory Involvesstakeholders in the decision-making or problem-solving process as early as possible Responds to customers with an appropriate level of urgency Functional Technical External Relations and Stakeholder Engagement Expert- Outstanding establishing and quantifying the organisation's 'risk appetite', i.e. the level of risk they are prepared to accept risk reporting in an appropriate way for different audiences Generic Behavioural Judgement Expert- Satisfactory Refrains from “jumping to conclusions’ based on no or minimal fact-based or data-based information; Balances needs and desires with available resources and constraints Generic Technical Analytical Thinking Expert- Satisfactory risk assessment, which involves analysing risks as well as identifying, describing and estimating the risks affecting the business risk evaluation, which involves comparing estimated risks with criteria established by the organisation Other Competencies •Conflict resolution •Advance- Outstanding •Decision Making •Advance- Satisfactory •Commercial Awareness •Competent- Outstanding •Technical Acumen •Advance- Satisfactory •Stress management •Advance- Satisfactory Major Competencies identified for Risk Manager
- 14. Oldest Urban Cooperative Banks Servicesoffered- Commercial Banking, Retail banking, Private Banking 2800+ employees BANK TELLER first line of advertising for a bank friendly and have an attitude of service responsible for basic account transactions such as servicing savings and checking accounts and providing account inquiries to customers responsibility for handling special inquiries or problems with a bank account
- 15. Major Competencies identifiedfor Bank Teller Functional Behavioural Attention to detail Advance- Outstanding Needs to be impeccable else organisation has to bear the cost of his/her mistakes Provides accurate, consistent numbers on all the paperwork Functional Technical Relationship Management Competent- Desirable Takes appropriate action top gain cooperation and build consensus Develops and maintains positive working relationships with co- workers and customers Generic Behavioural Accountability Advance- Outstanding Tracking, recording, reporting, and storing information related to transactions Maintaining and balancing cash drawers and reconciling discrepancies Generic Technical Conflict Resolution Competent- Desirable Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions Following all bank financial and security regulations and procedures. Other Competencies •Verbal Communication •Competent- Satisfactory •Integrity •Advance- Satisfactory •People skills •Advance- Desirable •Documentation Skills •Advance- Satisfactory •Customer Service •Advance- Satisfactory
- 16. ASSISTANT MANAGER just asresponsibleas the bank managerfor the overallsuccess or failure a bank faces. responsible in assistingthe bank managerin trainingall the bank employeesto do theirjob well helpin budgetingof the banks expenses helpcreatea fool-proofdailyroutinethat the employeescan follow Apex development finance institution Development of the cottage industry, small scale industry Rural Innovation Credit flow : Rs 1,57,480 crore in 2005–2006
- 17. Major Competencies identifiedfor Assistant Manager Functional Behavioural Continuous Improvement Orientation Competent- Outstanding Pays attention to processes or steps leading to the accomplishment of results Looks for ways to eliminate redundancy or in processes Functional Technical Business Analysis Advance- Satisfactory providing consulting services, planning and executing customer projects preparing financial and market analysis, preparing banking services analysis including deposits, interests, corporate banking Generic Behavioural Planning and Organising Advance- Satisfactory Sets priorities with an appropriate sense of what is most important Tracks progress and completion of activities to accomplish stated objectives Generic Technical Professionalism Competent- Satisfactory Makes self-available to others to help solve professional and technical problems or issues Recognizes trends in theory and practice of one’s own professional or technical field and effectively prepares for anticipated changes Other Competencies •Analytical Thinking •Advance- Satisfactory •Project Management •Competent- Outstanding •Negotiation •Competent- Desirable •Conflict Resolution •Advance- Satisfactory •Decision Making •Advance- Satisfactory
- 18. Key Takeaways Classification of BankingSector in India Importance of clearly defining desired competencies for a particular position Inter-relationship between Job Descriptions and Required Competencies for a particular role Defining competency levels according the job profile and how each competency changes its requirement with a change in profile Evolution of sector-specific competencies over the years T A K E A W A Y S
Editor's Notes
- #7 Janaseva (Cooperative Bank) NABARD (Specialised Bank)
- #9 Branch managers are assigned by midlevel or executive management to oversee branch operations or a drive-through bank operation. Branch managers create branch work schedules for personnel, provide a budget to executive management concerning resources and ensure that bank policies are followed at the branch level. Many branch managers actually have the title “Vice President of Operations” assigned to their job descriptions. A branch manager can work from the main bank and have several branch banks assigned under her supervision.