Learn more about Verbal and Non-verbal Communication

1. BY: JUVY-ANN A. SANTOS
COMMUNICATION

2. What is Communication?
Communication is the process of interchanging
information, ideas, feelings and opinions, with or
without the use of words, i.e. signals.

3. Process of Communication
Sender
Message
Channel
Receiver
Feedback
Channel Sender
Message
Channel
Receiver
Feedback
Channel
Sender
Message
Channel
Receiver
Feedback
Channel

4. Types of
Communication
Non-Verbal
Communication
Verbal
Communication

5. Verbal Communication is the use of words
and language, to communicate message to
other party.

6. Types of Verbal Communication
Oral Communication Written Communication

7. Non-Verbal Communication is the process of
communicating without the use of words, facial
expressions, body language, gestures, postures,
etc.

8. Types of Non-Verbal Communication
Kinesics
Artifacts
Proxemics
Chronemics
Vocalics
Haptics

9. Verbal Communication Non-Verbal Communication
VS
The process of communication in which
words are used to transmit message. Meaning
No Yes
Rarely takes place Mostly takes place
Not required Required
Message is conveyed clearly and
immediate feedback is possible.
It complements verbal
communication.
Time
Consuming
Delivery of
message
Personal
Presence
Advantage
The process of sending and
receiving wordless message.

10. Identify the following if it’s Verbal Communication
or Non-Verbal Communication.
__________________1. Advising others regarding an appropriate course of
actions.
__________________2. Assertiveness.
__________________3. Body movement and posture.
__________________4. Giving credit to others.
__________________5. Eye contact.
__________________6. Gestures.
__________________7. Disciplining employees in a direct and respectful
manner.
__________________8. Facial expressions.
__________________9. Conveying feedback in constructive manner

11. Thank you for
listening.
If there’s a future we want it, NOW!
-Paramore