Communication

1. Communication
Active listening
Communication in college

2. Three Types of Communication
Speaking Writing Listening

3. Assessing your Listening Habits
Listen- (verb) to give ones attention to a
sound or source of sound
Hear- (verb) to perceive with the ear the
sound made by (someone or something)
Are you truly listening or just hearing?

4. Active Listening
• Be prepared
• Maintain a positive attitude
• Be intentional about paying attention
• Be flexible
• Ask. Clarifying. Questions.
• Remember, listening is looking for both verbal and
non-verbal clues!

5. Active Listening
• Re-phrase and re-state what has been said to you,
to confirm what you have understood
• Be aware- your body language may signal
disinterest or distraction
• Be fully committed to the interaction

6. Communicating with Faculty through
Email
• Review the syllabus or assignment directions before you begin your
email
• Use your UA catmail account
• Always include your full name and student ID number
• Include your course title and section number
• Be respectful
• Be concise and clear with your question or request
• Proofread before you send the email
• Be patient, it may take at least 24 hours before you get a response

7. Bad Example:
I dropped the ATMO class and math i
have no idea,Ii might take it at home
over the summer but not sure yet. Also
i been trying to get into american sigh
language since even before i started
the school. Also will there be any open
classes in july? because if there isn't
any I'm at 6 credits which doesn't even
make me full time student which also
mean i could not be in my sorority. I
just really don know what to do and
I'm undecided so i cant start taking
other kind of classes besides GE
classes.
thank you
Good Example:
Dear Susan,
Is NSC 170C1 a Tier 1 Natural
Sciences course?
Thank you,
Wilma Wildcat
1234567
wwildcat@email.arizona.edu
Bad vs. Good Emails

8. Group Communication
• Create and stick to your communication plan
• Use a system/tool/app that works for everyone
• Determine which role everyone will play
• Divide up the work when possible
• Be respectful
• Be responsible
• Be committed

10. Communicating Your Need
• Communication can be verbal or written.
• Ask for help Early, Often, and Now.
• Ask clarifying questions during and after
class.
• Attend the office hours of your professors
• Know where to go to get the help that you
need…then ask for it.