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COMMUNICATION
BY : VINAYKUMAR V.P.
BHUMITHRA TRAINING CENTER
(BANKING COACHING, PERSONALITY DEVELOPMENT
TRAINING)
MEANING :
• IN MANAGEMENT TERM:
• Communication is
conveying ideas,
thoughts or
decisions of
managers to all
subordinates at
dfferent levels of
the organization.
• ªÀåªÀ¸ÁÜ¥À£ÉAiÀÄ
CxÀðzÀ°è:
NEWMANN
AND OTHERS, “
“Communication
is the process of
exchanging facts,
thoughts, openion
or feelings
between two or
more personnel.”
£ÀÆåªÀÄ£ï
ªÀÄvÀÄÛ EvÀgÀgÀÄ
“ªÁ¸ÀÛ«PÁA±ÀUÀ¼À
Ä, «ZÁgÀUÀ¼ÀÄ,
C©ü¥ÁæAiÀÄUÀ¼À
Ä CxÀªÁ
¨sÁªÀ£ÉUÀ¼ÀÄ
E§âgÀÄ CxÀªÁ
ºÉZÀÄÑ
ªÀåQÛUÀ¼À
£ÀqÀĪÉ
«¤ªÀÄAiÀĪÁUÀĪÀ
¥ÀæQæAiÉÄAiÉÄÃ
¸ÀAzÉñÀ
¸ÀAZÀgÀuÉAiÀiÁVzÉ.
”
®PÀëtUÀ¼ÀÄ:
•EzÉÆAzÀÄ ªÀÄÆ® PÁAiÀÄðªÁVzÉ.
•EzÀÄ JgÀqÀÄ ªÀiÁUÀðzÀ ¥ÀæQæAiÉÄAiÀiÁVzÉ.
•EzÀÄ ªÁ¸ÀÛ«PÁA±À,AiÉÆÃZÀ£É, ¨sÁªÀ£ÉUÀ¼À
«¤ªÀÄAiÀÄ ¥ÀæQæAiÉÄAiÀiÁVzÉ.
•¤gÀAvÀgÀ ¥ÀæQæAiÉÄAiÀiÁVzÉ.
•J®è ºÀAvÀzÀC¢üPÁjªÀÄvÀÄÛ
ªÀåªÀ¸ÁÜ¥ÀPÀjUÉC£Àé¬Ä¸ÀÄvÀÛzÉ.
•GvÀÛªÀÄ UÀæ»PÉAiÀÄ£ÀÄß
M¼ÀUÉÆArgÀÄvÀÛzÉ.
CHARACTERISTICS:
•Its an fundamental function.
• It’s a two way process.
• It is a process of exchanging
facts, thoughts and feelings.
• Its an continuous process.
• It applies to all levels of
managers and authorities.
• It involves proper
understanding.
«zsÀUÀ¼ÀÄ TYPES:
On the basis of
RESPONSE
KPÀªÀÄÄR
ONE WAY
TWO WAY
On the basis of
FORMALITY
O¥ÀZÁjPÀ
FORMAL
C£Ë¥ÀZÁjPÀ
INFORMAL
On the basis of
USE OF
LANGUAGE
¨sÁµÉAiÀÄÄP
ÀÛ
VERBAL
NON VERBAL
On the basis of
AREA
DAvÀjPÀ
¸ÀAªÀºÀ£À
INTERNAL
EXTERNAL
¸ÀAzÉñÀZÀ®£ÉAiÀÄDzsÁgÀ
On the basis of FLOW ON INFORMATION
PɼÀªÀÄÄR
DOWNWARD
ªÉÄîÄäRUPWARD
¸ÀªÀÄvÀ®
HORIZONTAL
On the basis of RESPONSE
KPÀªÀÄÄR
ONE WAY
The method in which
information is
transferred in one
direction from the
sender to the receiver
without any
opportunity for the
ªÀiÁ»w ¤ÃqÀĪÀªÀ£À
ªÀÄÆ®PÀ MAzÉÃ
ªÀiÁUÀðzÀ°èªÀiÁ»w
¹éÃPÀj¸ÀĪÀªÀ¤UÉ
¥ÀæwQæAiÉĤÃqÀ®Ä
CªÀPÁ±À«®èzÀAvÉ
ªÀiÁ»wAiÀÄ
ªÀUÁðªÀuÉAiÀiÁUÀĪÀ
ªÀiÁ»w ¸ÀAZÀgÀuÉAiÀÄ
ªÀiÁ»w ¤ÃqÀĪÀªÀ£ÀÄ ¤ÃrzÀ ªÀiÁ»wUÉ
¹éÃPÀÈvÀ£ÀÄ ¥ÀæwQæAiÉÄ ¤ÃqÀ®Ä
CªÀPÁ±À«gÀĪÀ, ¥ÀgÀ¸ÀàgÀ «µÀAiÀÄ
«¤ªÀÄAiÀĪÀÅ ¸ÁzsÀå«gÀĪÀ
¸ÀAªÀºÀ£ÀªÀ£ÀÄß ¢éªÀÄÄR ¸ÀAªÀºÀ£À
J£ÀÄߪÀgÀÄ.
The method in which
information is shared
between sender and
receiver, and receiver
give feedback to the
sender is Two way
communication.
On the basis of FORMALITY
O¥ÀZÁjPÀ
FORMAL
C£Ë¥ÀZÁjPÀ INFORMAL
On the basis of USE OF LANGUAGE
NON VERBAL
¨sÁµÉAiÀÄÄPÀÛ VERBAL
°TvÀ written ªÀiËTPÀ oral
On the basis of AREA
DAvÀjPÀ¸ÀAªÀºÀ£À INTERNAL EXTERNAL
¸ÀAzÉñÀZÀ®£ÉAiÀÄDzsÁgÀ
On the basis of FLOW ON INFORMATION
PɼÀªÀÄÄR
DOWNWARD
ªÉÄîÄäRUPWARD
¸ÀªÀÄvÀ®
HORIZONTAL
ELEMENTS OF COMMUNICATION
Sender (communicator)
Channel
Receiver
Response/
Feedback
¸ÀA¥ÀQð¸ÀĪÀªÀ
ªÀiÁzsÀåªÀÄ
¹éÃPÀÈvÀ / ¸ÀAzÉñÀ
¹éÃPÀj¸ÀĪÀªÀ
¥ÀæwQæAiÉÄ
BARRIERS OF COMMUNICATION
Communication in terms of management

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Communication in terms of management

  • 1. COMMUNICATION BY : VINAYKUMAR V.P. BHUMITHRA TRAINING CENTER (BANKING COACHING, PERSONALITY DEVELOPMENT TRAINING)
  • 2. MEANING : • IN MANAGEMENT TERM: • Communication is conveying ideas, thoughts or decisions of managers to all subordinates at dfferent levels of the organization. • ªÀåªÀ¸ÁÜ¥À£ÉAiÀÄ CxÀðzÀ°è: NEWMANN AND OTHERS, “ “Communication is the process of exchanging facts, thoughts, openion or feelings between two or more personnel.” £ÀÆåªÀÄ£ï ªÀÄvÀÄÛ EvÀgÀgÀÄ “ªÁ¸ÀÛ«PÁA±ÀUÀ¼À Ä, «ZÁgÀUÀ¼ÀÄ, C©ü¥ÁæAiÀÄUÀ¼À Ä CxÀªÁ ¨sÁªÀ£ÉUÀ¼ÀÄ E§âgÀÄ CxÀªÁ ºÉZÀÄÑ ªÀåQÛUÀ¼À £ÀqÀÄªÉ «¤ªÀÄAiÀĪÁUÀĪÀ ¥ÀæQæAiÉÄAiÉÄà ¸ÀAzÉñÀ ¸ÀAZÀgÀuÉAiÀiÁVzÉ. ”
  • 3. ®PÀëtUÀ¼ÀÄ: •EzÉÆAzÀÄ ªÀÄÆ® PÁAiÀÄðªÁVzÉ. •EzÀÄ JgÀqÀÄ ªÀiÁUÀðzÀ ¥ÀæQæAiÉÄAiÀiÁVzÉ. •EzÀÄ ªÁ¸ÀÛ«PÁA±À,AiÉÆÃZÀ£É, ¨sÁªÀ£ÉUÀ¼À «¤ªÀÄAiÀÄ ¥ÀæQæAiÉÄAiÀiÁVzÉ. •¤gÀAvÀgÀ ¥ÀæQæAiÉÄAiÀiÁVzÉ. •J®è ºÀAvÀzÀC¢üPÁjªÀÄvÀÄÛ ªÀåªÀ¸ÁÜ¥ÀPÀjUÉC£Àé¬Ä¸ÀÄvÀÛzÉ. •GvÀÛªÀÄ UÀæ»PÉAiÀÄ£ÀÄß M¼ÀUÉÆArgÀÄvÀÛzÉ. CHARACTERISTICS: •Its an fundamental function. • It’s a two way process. • It is a process of exchanging facts, thoughts and feelings. • Its an continuous process. • It applies to all levels of managers and authorities. • It involves proper understanding.
  • 4. «zsÀUÀ¼ÀÄ TYPES: On the basis of RESPONSE KPÀªÀÄÄR ONE WAY TWO WAY On the basis of FORMALITY O¥ÀZÁjPÀ FORMAL C£Ë¥ÀZÁjPÀ INFORMAL On the basis of USE OF LANGUAGE ¨sÁµÉAiÀÄÄP ÀÛ VERBAL NON VERBAL On the basis of AREA DAvÀjPÀ ¸ÀAªÀºÀ£À INTERNAL EXTERNAL ¸ÀAzÉñÀZÀ®£ÉAiÀÄDzsÁgÀ On the basis of FLOW ON INFORMATION PɼÀªÀÄÄR DOWNWARD ªÉÄîÄäRUPWARD ¸ÀªÀÄvÀ® HORIZONTAL
  • 5. On the basis of RESPONSE KPÀªÀÄÄR ONE WAY The method in which information is transferred in one direction from the sender to the receiver without any opportunity for the ªÀiÁ»w ¤ÃqÀĪÀªÀ£À ªÀÄÆ®PÀ MAzÉà ªÀiÁUÀðzÀ°èªÀiÁ»w ¹éÃPÀj¸ÀĪÀªÀ¤UÉ ¥ÀæwQæAiÉĤÃqÀ®Ä CªÀPÁ±À«®èzÀAvÉ ªÀiÁ»wAiÀÄ ªÀUÁðªÀuÉAiÀiÁUÀĪÀ ªÀiÁ»w ¸ÀAZÀgÀuÉAiÀÄ
  • 6. ªÀiÁ»w ¤ÃqÀĪÀªÀ£ÀÄ ¤ÃrzÀ ªÀiÁ»wUÉ ¹éÃPÀÈvÀ£ÀÄ ¥ÀæwQæAiÉÄ ¤ÃqÀ®Ä CªÀPÁ±À«gÀĪÀ, ¥ÀgÀ¸ÀàgÀ «µÀAiÀÄ «¤ªÀÄAiÀĪÀÅ ¸ÁzsÀå«gÀĪÀ ¸ÀAªÀºÀ£ÀªÀ£ÀÄß ¢éªÀÄÄR ¸ÀAªÀºÀ£À J£ÀÄߪÀgÀÄ. The method in which information is shared between sender and receiver, and receiver give feedback to the sender is Two way communication.
  • 7. On the basis of FORMALITY O¥ÀZÁjPÀ FORMAL C£Ë¥ÀZÁjPÀ INFORMAL
  • 8. On the basis of USE OF LANGUAGE NON VERBAL
  • 10. On the basis of AREA DAvÀjPÀ¸ÀAªÀºÀ£À INTERNAL EXTERNAL
  • 11. ¸ÀAzÉñÀZÀ®£ÉAiÀÄDzsÁgÀ On the basis of FLOW ON INFORMATION PɼÀªÀÄÄR DOWNWARD ªÉÄîÄäRUPWARD ¸ÀªÀÄvÀ® HORIZONTAL
  • 12. ELEMENTS OF COMMUNICATION Sender (communicator) Channel Receiver Response/ Feedback ¸ÀA¥ÀQð¸ÀĪÀªÀ ªÀiÁzsÀåªÀÄ ¹éÃPÀÈvÀ / ¸ÀAzÉñÀ ¹éÃPÀj¸ÀĪÀªÀ ¥ÀæwQæAiÉÄ
  • 13.