1. COMMUNICATION it is a two way process which allows the interchange of information for the purpose of determining future courses of action (Davies 1999)

3. SOLVE PROBLEMS

4. EXPLORE ATTITUDES AND IDEAS

5. CLARIFY YOUR OWN OR SOMEONE ELSE’S THINKING

6. INFORM INDIVIDUALS OR GROUPS

8. EFFECTIVE COMMUNICATORS ASK QUESTIONS ADOPT POSITIVE BODY LANGUAGES ACTIVELY LISTEN (Davies 1999)