The document discusses communication in organizations. It defines communication and lists objectives like improving interpersonal communication and discussing the role of telecommunications in business. It describes the basic communication process, barriers to communication like perception and semantics, and ways to improve interpersonal communication such as listening actively and avoiding defensiveness. It also outlines formal and informal organizational communication structures, potential barriers, and methods for improving communication flow both within and between organizations using technologies like email, videoconferencing, telecommuting and internet-based options.