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Communication
in Today’s Organizations



©Innovato (pabs@ilahas.com)   Communication   1
Objectives
• Define communication
• Improve interpersonal communication
• List organizational communication barriers
• Learn how to manage change by improving
  communication
• Discuss the role of telecommunications in
  business communication

 ©Innovato (pabs@ilahas.com)   Communication   2
The Communication Process

                                Noise

 Decodes                                      Decodes


  Sender                      Channel         Receiver


 Encodes                                      Encodes


                              Feedback

©Innovato (pabs@ilahas.com)   Communication              3
Barriers to Interpersonal
           Communication


                 Perception                    Semantics




                                                           Non-verbal
  Ambiguity                   Defensiveness
                                                            Elements


©Innovato (pabs@ilahas.com)    Communication                            4
Improving Interpersonal
    Communication



   Listen                    Avoid            Clarify
  Actively               Defensiveness         Ideas


©Innovato (pabs@ilahas.com)   Communication             5
Interpersonal Communication
         in the Workplace


       Supervisors                            Subordinates




        Colleagues                            Negotiations

©Innovato (pabs@ilahas.com)   Communication                  6
Organizational Communication

                                Formal

Downward                                      Downward



                                Lateral



  Upward                                       Upward

                               Informal

©Innovato (pabs@ilahas.com)   Communication             7
Barriers to Organizational
           Communication
• Distortion

• Rumors

• The grapevine

• Information overload

• Narrow viewpoints
 ©Innovato (pabs@ilahas.com)   Communication   8
Barriers to Organizational
           Communication
• Status differences

• Organizational culture

• Slowed communications

• Boundary differences

• Diversity issues
 ©Innovato (pabs@ilahas.com)   Communication   9
Upward                                     Downward



                       Improving
                     Communication


   Informal                                   Horizontal


©Innovato (pabs@ilahas.com)   Communication            10
Work Group Support Systems

Electronic Mail                               Video conferencing




                                                   Group
Telecommuting
                                              Decision-Support



©Innovato (pabs@ilahas.com)   Communication                 11
Internet-Based Communication




  Virtual                                     Business
Communities                                    Portals



©Innovato (pabs@ilahas.com)   Communication          12

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Communication

  • 1. Communication in Today’s Organizations ©Innovato (pabs@ilahas.com) Communication 1
  • 2. Objectives • Define communication • Improve interpersonal communication • List organizational communication barriers • Learn how to manage change by improving communication • Discuss the role of telecommunications in business communication ©Innovato (pabs@ilahas.com) Communication 2
  • 3. The Communication Process Noise Decodes Decodes Sender Channel Receiver Encodes Encodes Feedback ©Innovato (pabs@ilahas.com) Communication 3
  • 4. Barriers to Interpersonal Communication Perception Semantics Non-verbal Ambiguity Defensiveness Elements ©Innovato (pabs@ilahas.com) Communication 4
  • 5. Improving Interpersonal Communication Listen Avoid Clarify Actively Defensiveness Ideas ©Innovato (pabs@ilahas.com) Communication 5
  • 6. Interpersonal Communication in the Workplace Supervisors Subordinates Colleagues Negotiations ©Innovato (pabs@ilahas.com) Communication 6
  • 7. Organizational Communication Formal Downward Downward Lateral Upward Upward Informal ©Innovato (pabs@ilahas.com) Communication 7
  • 8. Barriers to Organizational Communication • Distortion • Rumors • The grapevine • Information overload • Narrow viewpoints ©Innovato (pabs@ilahas.com) Communication 8
  • 9. Barriers to Organizational Communication • Status differences • Organizational culture • Slowed communications • Boundary differences • Diversity issues ©Innovato (pabs@ilahas.com) Communication 9
  • 10. Upward Downward Improving Communication Informal Horizontal ©Innovato (pabs@ilahas.com) Communication 10
  • 11. Work Group Support Systems Electronic Mail Video conferencing Group Telecommuting Decision-Support ©Innovato (pabs@ilahas.com) Communication 11
  • 12. Internet-Based Communication Virtual Business Communities Portals ©Innovato (pabs@ilahas.com) Communication 12