The document discusses communication in organizations. It defines communication and lists objectives like improving interpersonal communication and discussing the role of telecommunications in business. It describes the basic communication process, barriers to communication like perception and semantics, and ways to improve interpersonal communication such as listening actively and avoiding defensiveness. It also outlines formal and informal organizational communication structures, potential barriers, and methods for improving communication flow both within and between organizations using technologies like email, videoconferencing, telecommuting and internet-based options.

1. Communication
in Today’s Organizations
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2. Objectives
• Define communication
• Improve interpersonal communication
• List organizational communication barriers
• Learn how to manage change by improving
communication
• Discuss the role of telecommunications in
business communication
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3. The Communication Process
Noise
Decodes Decodes
Sender Channel Receiver
Encodes Encodes
Feedback
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4. Barriers to Interpersonal
Communication
Perception Semantics
Non-verbal
Ambiguity Defensiveness
Elements
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5. Improving Interpersonal
Communication
Listen Avoid Clarify
Actively Defensiveness Ideas
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6. Interpersonal Communication
in the Workplace
Supervisors Subordinates
Colleagues Negotiations
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7. Organizational Communication
Formal
Downward Downward
Lateral
Upward Upward
Informal
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8. Barriers to Organizational
Communication
• Distortion
• Rumors
• The grapevine
• Information overload
• Narrow viewpoints
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9. Barriers to Organizational
Communication
• Status differences
• Organizational culture
• Slowed communications
• Boundary differences
• Diversity issues
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10. Upward Downward
Improving
Communication
Informal Horizontal
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11. Work Group Support Systems
Electronic Mail Video conferencing
Group
Telecommuting
Decision-Support
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12. Internet-Based Communication
Virtual Business
Communities Portals
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