The document discusses common anti-patterns that hinder successful digital transformation, highlighting issues like unclear vision and lack of communication. It emphasizes the importance of understanding the purpose of transformation and identifies strategies such as agile and lean principles to address these challenges. The overall message advocates for an organized and empowered approach to navigate digital transformation effectively.

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Common Anti-Patterns That Impede
A Successful Digital Transformation
Gautham Pallapa
West Corporation
https://www.linkedin.com/in/gpallapa
gpallapa at west dot com
@gpallapa

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We connect. We deliver.
Source: https://tinyurl.com/ya6db7so

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We connect. We deliver.
West Corporation at a Glance
Market-leader with 30 years
of experience,
driving cloud-based
communication solutions for
a connected customer
experience
5BTexts, voice alerts,
emails and
notifications
65BVoice minutes
annually
162MConference calls
annually
305M911 calls per year

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Problem
Legacy Systems

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Sprawl, Balk, Run!
TM

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We connect. We deliver.
Transformation
Transform
Legacy Systems Encapsulated Systems
(Abstracted complexity)

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We connect. We deliver.
From a Monolithic Architecture

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We connect. We deliver.
To a Cloud Native Architecture

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Transforming brownfield tech is tough!

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Common Anti-Patterns
That impede a successful digital transformation

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We connect. We deliver.
Not Knowing Why
Anti-Pattern # 1

12. Why are we embarking on a Digital Transformation
Journey?
Simon Sinek – Start with Why
What
How
Why

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We connect. We deliver.
Hazy or Unclear Vision
Anti-Pattern # 2

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We connect. We deliver.
Lean Value Tree
Strategy in a Lean Enterprise – ThoughtWorks

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We connect. We deliver.
No Clear Definition of Done
Anti-Pattern # 3

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We connect. We deliver.
Using Definition of Done – https://tinyurl.com/yak3ph7p

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We connect. We deliver.
No Sense of Urgency
Anti-Pattern # 4

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We connect. We deliver.

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We connect. We deliver.
Not Enough Communication
Anti-Pattern # 5

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We connect. We deliver.

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We connect. We deliver.
Little to No Empowerment
Anti-Pattern # 6

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Traditional Command and Control Structure

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Complexity Leadership

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Complexity Leadership structure
Trust

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Complexity Leadership structure
Leaders

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We connect. We deliver.
Not Enough Change Agents
Anti-Pattern # 7
Identify the Right Change Agents to Drive a Cultural Transformation – http://bit.ly/2cNuhg2

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Diffusion of Innovations

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Diffusion of Innovations
Critical Mass

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Intrapreneurs
Agile Principles
– Satisfy the customer
– Maintain simplicity
Lean Principles
– Eliminate Waste
– Maintain simplicity
Approach:
Progressive Elaboration (Agile) and Continuous Improvement (Kaizen – Lean)

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We connect. We deliver.
App Transformation
Anti-Pattern # 8

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Opinionated App Evaluation
Selected
App
App
App
Strategic Approaches for a Successful Digital Transformation – http://bit.ly/apptransform

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12 Factor Apps
One code base
Explicit
Dependencies
Config in
Environment
Backing
service
Build, Release,
Run
Execute app as
stateless
processes
Services via
port binding
Concurrency Disposability
Dev/Prod
Parity
Logs as Event
Streams
Admin tasks as
one-off
processes
Beyond the 12 factor app - Pivotal

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Mise en place – Everything in its place
Culinary Institute Of America - Learn To Cook – http://bit.ly/2wQ80Zx

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We connect. We deliver.
Lack of Prioritization
Anti-Pattern # 9

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We connect. We deliver.

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We connect. We deliver.
No Incentive to Persevere
Anti-Pattern # 10

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We connect. We deliver.

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Discomfort == growth()
Panic Zone
Discomfort Zone
Comfort Zone
Where Maximum Learning Happens

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Our Digital Transformation
The Journey So Far

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We connect. We deliver.

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Some typical problems

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15 Months and Counting

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Agile Engineering
A successful digital transformation requires harmony among Lean, Agile, and DevOps practices
- http://bit.ly/2pqy4JQ

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Strategy Vision Planning Communication Demo Marketing Sales
Requirements Planning
Design, Dev,
Test Demo Deployment Maintenance
Business Track
Technical Track

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Agile Engineering
Culture Automation
Metrics Sharing

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First Annual Pi Day Hackathon

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First Annual Pi Day Hackathon
• March 12 – 14
• 48 hours of intense coding
• 26 teams
• Open to anyone at West
• Show off skills, bold ideas
• Demonstrate
o Collaboration, Execution, Innovation

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My Belief: Strategic Disruption Leads to Progress

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We connect. We deliver.
Thank you!