CSG’s Journey with Elastic
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CSG is a multinational corporation providing Business Support Systems software and services to various industries, including their cloud-based Ascendon platform which makes it possible for digital content providers to launch services seamlessly into their own unique and branded user experience. In 2013, with a growing customer base and ballooning data volumes causing streaming issues and timeouts during high-demand live events, CSG needed extra bandwidth and to move away from SQL databases as the back end for Ascendon. CSG already used the Elastic Stack as a logging solution and decided to deploy an Elasticsearch cluster as a scalable solution for a high-demand streaming event on Ascendon. As time progressed and their clusters and use case grew, CSG turned to Elastic Cloud Enterprise (ECE) to move their logging and search use cases into the cloud. Learn how ECE adoption across their production environment has improved speed and flexibility of Ascendon at CSG and get a glimpse of their myriad other use cases including how they currently use Elastic machine learning features to discover fraud and uncover changes in usage and performance.
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CSG’s Journey with Elastic
- 1. 1 CSG Journey to Elastic October 2018
- 2. 2 Lori Kevin Executive Director CSG Operations
- 3. 3 Who are we? Publicly traded (CSGS) on NASDAQ Profitable Company. $1.3B Market Cap 35 offices in 24 countries around the globe Serving tier 1 brands across the globe
- 4. 4 Ascendon Solution Overview Digital Profile Device Management Big Data Analytics Federated Identity Targeted Selling Proven Track Record Launch Big Brand Businesses AWS hosted solution with rapid evolution at a dramatically reduced cost Unified video platform across monetization models – Live Linear, SVOD, TVOD & EST Modular, microservices driven platform to overlay existing ecosystems and minimize disruption CSG provides a new kind of digital services platform - Deep Offer Management capabilities to personalize to the consumer in real time Over 30 years of experience serving the largest cable, telco and media brands Extensible E-Wallet Digital Locker Supports over 20 device platforms to reach consumers where they transact and view
- 5. 5 Ascendon Architecture (2015) Back Office Tools N-Active Workflow Servers Active/ActiveClusters Consumer Applications Async Queue Infrastructure Servers Reporting Transactional Replication PhysicalVirtual Application Servers LB Web Servers Reporting APIs LBLB LB User Presentation Business Logic Workflow/Infrastructure LBLB Relational Databases
- 7. 7 CSG Opportunities How do we secure it? How do we keep it on? How do we monitor it? How do we present it? How do we manage it? 3 2 1 4 5
- 8. 8 How do we monitor it? Here’s the problem CPU Memory Latency API Count Logging Queuing Caching Web App Database HTTP Storage Services Errors Security Average Reponse Workflow Warnings Informational Network I/O Back Office
- 9. 9 How Do We Monitor It? What do we configure? Visualize Alert
- 10. 10 How Do We Monitor It? Here’s the problem Database Collection Email Notification QBR Prep & Delivery Target Performance
- 11. 11 We need a scalable and reliable solution to collect, present and alert on our data
- 12. 12 How Do We Monitor It? API Response Times
- 13. 13 How Do We Monitor It? Customer Traffic
- 14. 14 How Do We Monitor It? Poor Performer Analysis
- 15. 15 How Do We Monitor It? Ascendon Events
- 16. 16 How do we monitor it? Dashboards
- 17. 17 How Do We Monitor It? Watchers
- 18. 18 Evolve from global to tenant-specific alerting via single pane of glass
- 19. 19 CSG Opportunities How do we secure it? How do we keep it on? How do we monitor it? How do we present it? How do we manage it? 3 2 1 4 5
- 20. 20 How Do We Keep It On? Here’s the problem… Quarterly Upgrades Global Live Events Search Multi-Language Support
- 21. 21 We need to ensure our environments are always available and optimized
- 22. 22 How Do We Keep It On? Zombie Architecture™ APIs Never Die Critical Customer Calls In Elastic Reduces Downtime during Quarterly Upgrades Improves Throughput Enables Scale
- 23. 23 CSG Opportunities How do we secure it? How do we keep it on? How do we monitor it? How do we present it? How do we manage it? 3 2 1 4 5
- 24. 24 How Do We Secure It? Here’s the Problem… Carding Global Security RemediationDevice Spoofing Credential Stuffing Visibility
- 25. 25 We have to keep the environment secure as custodians of consumer data
- 26. 26 How Do We Secure It? Machine Learning BANHAMMER
- 27. 27 How Do We Secure It? Single Metrics
- 28. 28 CSG Opportunities How do we secure it? How do we keep it on? How do we monitor it? How do we present it? How do we manage it? 3 2 1 4 5
- 29. 29 How Do We Present It? Here’s the problem… Data Warehouse Query Optimization Report Formats Analytics via Search
- 30. 30 We need to ensure our customers can report on and analyze their business performance
- 31. 31 How Do We Present It? Ascendon Reporting KIBANA
- 32. 32 How Do We Present It? Ascendon Reporting
- 33. 33 How Do We Present It? Ascendon Reporting – Customer Health
- 34. 34 CSG Opportunities How do we secure it? How do we keep it on? How do we monitor it? How do we present it? How do we manage it? 3 2 1 4 5
- 35. 35 Ascendon Architecture (2018) ElasticCache(Redis) On DemandReserved PublicVLAN–ElasticLoadBalancing ZoneAZoneB BackOffice(EC2) Web Servers PublicAPIs(EC2) Web Servers PublicAPIs(EC2) Web Servers InvisionApp(EC2) Web Servers Public VLAN InternalVLAN–ElasticLoadBalancing Application Servers PrivateAPIs&Caching(EC2) Application Servers PrivateAPIs&Caching(EC2) Private VLAN AsyncQueuing(EC2) Web Servers AsyncQueuing(EC2) Queue Servers Failover Cluster ReportingDB(EC2) TransactionalDB(EC2)TransactionalDB(EC2) Failover Cluster Data and Workflow VLAN LoadBalancedElasticsearch(ECE)
- 36. 36 We need to offload the busy work of managing to focus on our operational offerings
- 37. 37 How do we manage it? ECE Operations Building Blocks Investment Timeliness
- 38. 38 When is the best time to plant a tree?
- 39. 39 Thank You