This document discusses the importance of emotional intelligence for leaders and provides a personal example. The program manager was able to remain calm and supportive when learning that another nurse was leaving, despite feeling upset, by understanding and controlling her own emotions. This allowed her to maintain a positive work environment and team morale during a difficult time. She also showed compassion for the departing nurse by acknowledging her reasons for leaving and prioritizing her happiness. The example demonstrates how emotional intelligence can help leaders effectively navigate challenging situations.