Codeless technology optimizes software for business users, streamlining customer onboarding and accelerating revenue while reducing reliance on IT departments. Perfeqta exemplifies this approach by empowering users to manage their applications and information without needing IT assistance. Key benefits include reduced contact volume through self-service, decreased administrative burdens, and improved integration capabilities.

1. Codeless Technology – Keeping the
Business User in Mind

2. While IT departments may find a move to business user-friendly
software potentially disruptive or troublesome, increasing the
accessibility of software integration tools through codeless technology
brings huge benefits. By optimizing software for the direct user as
opposed to an IT professional, businesses will experience a faster
customer onboarding process, reduce the time to market, and
accelerate revenue.

3. The IT department will not have to spend time receiving and fixing software
that they did not create. The user will have the ability themselves to build and
use the application and module that they need. Users want an easy-to-use
interface that enables workflow automation — not a platform that requires
advanced knowledge of code and an IT request ticket. Salesforce.com is a great
example of a business application that saw challenges within an industry and
successfully met them head-on in a creative way.

4. Prior to Salesforce, many CRM systems were often adopted with little
consideration or thought for the actual end-user or for how sales
representatives would actually reap the benefits. The primary user of a CRM
system is a sales representative — not IT — and Salesforce understood that.
They enabled the user to fully use and own the application.

5. Many companies want custom software that provides them everything
that they want and needs, but because time and finances are finite
resources, many great ideas and concepts flame out or get put on the
back burner. It is a great concept that is never fully implemented. Our
software can help solve these problems. PERFEQTA is built and designed
for the user and by the user.

6. It puts the user in control of the information that they see and have
access to. They will not have to search and dig to find the information
that they want and need. It will be readily available at their fingertips
and will not require IT tickets being submitted or spending your
company’s IT resources. Wouldn’t your business (and you yourself)
prefer to work on creating applications that grow and transform the
business?

7. Here are three things to keep in mind in terms of codeless
technology:

8. 1. IT Self-ServiceWhen executed properly, IT self-service can reduce
contact volume by as much as 40%, accounting for the “How-To”
questions, service requests, and password resets that comprise that
percentage. Do the math for your organization.

9. 2. IT Knowledge MaintenanceThrough codeless technology, a platform
can help reduce administrative and maintenance burden. This not only
opens up opportunities to document issues better but allows for the
sharing and utilization of information appropriately.

10. 3. Third Party IntegrationApplication integration is required to make
effective use of the full IT service and IT operations management
portfolio, as opposed to unmanageable tasks and processes that involve
technicians working in multiple systems to consume data and context.
When you don’t require software configuration or development to build
out third-party integrations, you can quickly scale the ability to remove
data silos.