The document summarizes Coca-Cola's stakeholders and their stakes in the company, as well as the economic, legal, ethical, and philanthropic responsibilities Coca-Cola has to each stakeholder. It then discusses a crisis that occurred in India in 2003 when an environmental group found pesticide residues exceeding standards in Coca-Cola products, leading the government to ban the products. This caused Coca-Cola's stock to drop and sales in India to decline by 30-40%. Coca-Cola responded by attacking the credibility of the environmental group rather than taking responsibility, worsening the crisis.