Coca-Cola and Pepsi have faced numerous controversies in India regarding their business practices and products. Studies have found pesticide residues in their drinks exceeding safety limits. Both companies deny these findings. There have also been protests over the companies' exploitation of water resources and negative environmental impacts. Various state governments have taken actions like product bans in response to health and social concerns about cola companies. However, the companies continue to operate in India while facing ongoing opposition and calls for more regulation and transparency.
Coca-Cola has continued unethical practices that negatively impact communities in India. The document describes how Coca-Cola illegally extracted large amounts of groundwater at a plant in Kerala, lowering the water table by over 100 meters and causing health issues. Similarly, a plant in Kala Dera depleted local groundwater levels, harming farmers' livelihoods. Despite this, Coca-Cola denies wrongdoing and makes misleading claims about sustainability efforts like rainwater harvesting. The document argues Coca-Cola's actions in India show its corporate social responsibility campaigns are disingenuous.
This document presents a case study on the business ethics of Coca-Cola. It discusses Coca-Cola's history in India and operations worldwide. It analyzes Coca-Cola's SWOT. It also examines some of Coca-Cola's ethical practices, such as its foundation that provides grants for social welfare projects. However, it mainly focuses on two of Coca-Cola's controversial unethical practices in India - the Kala-Dera plant case where operations lowered water levels impacting farmers, and the Plachimada plant case where operations contaminated groundwater and waste was sold as unsafe fertilizer, harming local communities. The document recommends Coca-Cola improve public relations, environmental assessments, and
The document provides information about a case study on Coca-Cola including objectives, company overview, vision, mission, values, external environment analysis, industry analysis, company analysis, strategies, competitors, and strategic formulation. It discusses Coca-Cola's history, products, financials, growth strategies, and comparison to competitor Pepsi. The document analyzes Coca-Cola's strengths, weaknesses, opportunities, threats and positions products in the BCG matrix.
The document provides an overview of a project on the Coca-Cola Company, including an introduction, vision, mission, core values, and product line. It also includes analyses using the BCG matrix, Ansoff matrix, PESTLE analysis, segmentation, targeting, positioning, and the 4Ps of marketing. The project was submitted by a student to their professor and provides a comprehensive analysis of Coca-Cola's business and marketing strategies.
Hindustan Unilever Limited (HUL) is India's largest FMCG company. One of its oldest brands, Lifebuoy soap, was officially launched in India in 1935. While it stood for health and hygiene through germ protection, over time it faced stagnating market share. To address this, HUL changed Lifebuoy's manufacturing process, divided it into different price categories, reduced prices, and focused promotion on rural populations. A key campaign, 'Swasthya Chetna', initiated in 2002, aimed to educate over 130 million rural Indians across 30,000 villages on the importance of hand washing with soap. By partnering with local governments and using interactive methods, it became the world
Coca-Cola entered India in 1993 but had previously been forced to leave in 1977 due to unethical practices. One such practice was overextracting groundwater from villages like Plachimada, Kerala and Kala Dera, Rajasthan for bottling operations. This caused water levels to drop significantly and made local wells unusable, impacting the local community and agriculture. The communities organized against Coca-Cola's actions, demanding the plants be closed. Initially, Coca-Cola did not properly address concerns, but later recharged groundwater and implemented rainwater harvesting in response.
Kellogg's Journey from Failure to Success... what they did to come from the disaster failure of launching the same in 1996. They failed and then they did HABIT Marketing and effectively changed our Habits
Coca-Cola Company: Allegations of Pesticides in Soft-Drinks in India Harshit Garg
The document discusses allegations by the Centre for Science and Environment (CSE) in India that Coca-Cola products sold in India contained pesticide levels above permissible limits. It provides background on Coca-Cola's history and operations in India. The CSE findings led some states and schools to ban Coca-Cola products. In response, Coca-Cola withdrew products from the market, appointed an independent committee to investigate, and assured customers of its commitment to product quality and safety standards.
Coca-Cola has continued unethical practices that negatively impact communities in India. The document describes how Coca-Cola illegally extracted large amounts of groundwater at a plant in Kerala, lowering the water table by over 100 meters and causing health issues. Similarly, a plant in Kala Dera depleted local groundwater levels, harming farmers' livelihoods. Despite this, Coca-Cola denies wrongdoing and makes misleading claims about sustainability efforts like rainwater harvesting. The document argues Coca-Cola's actions in India show its corporate social responsibility campaigns are disingenuous.
This document presents a case study on the business ethics of Coca-Cola. It discusses Coca-Cola's history in India and operations worldwide. It analyzes Coca-Cola's SWOT. It also examines some of Coca-Cola's ethical practices, such as its foundation that provides grants for social welfare projects. However, it mainly focuses on two of Coca-Cola's controversial unethical practices in India - the Kala-Dera plant case where operations lowered water levels impacting farmers, and the Plachimada plant case where operations contaminated groundwater and waste was sold as unsafe fertilizer, harming local communities. The document recommends Coca-Cola improve public relations, environmental assessments, and
The document provides information about a case study on Coca-Cola including objectives, company overview, vision, mission, values, external environment analysis, industry analysis, company analysis, strategies, competitors, and strategic formulation. It discusses Coca-Cola's history, products, financials, growth strategies, and comparison to competitor Pepsi. The document analyzes Coca-Cola's strengths, weaknesses, opportunities, threats and positions products in the BCG matrix.
The document provides an overview of a project on the Coca-Cola Company, including an introduction, vision, mission, core values, and product line. It also includes analyses using the BCG matrix, Ansoff matrix, PESTLE analysis, segmentation, targeting, positioning, and the 4Ps of marketing. The project was submitted by a student to their professor and provides a comprehensive analysis of Coca-Cola's business and marketing strategies.
Hindustan Unilever Limited (HUL) is India's largest FMCG company. One of its oldest brands, Lifebuoy soap, was officially launched in India in 1935. While it stood for health and hygiene through germ protection, over time it faced stagnating market share. To address this, HUL changed Lifebuoy's manufacturing process, divided it into different price categories, reduced prices, and focused promotion on rural populations. A key campaign, 'Swasthya Chetna', initiated in 2002, aimed to educate over 130 million rural Indians across 30,000 villages on the importance of hand washing with soap. By partnering with local governments and using interactive methods, it became the world
Coca-Cola entered India in 1993 but had previously been forced to leave in 1977 due to unethical practices. One such practice was overextracting groundwater from villages like Plachimada, Kerala and Kala Dera, Rajasthan for bottling operations. This caused water levels to drop significantly and made local wells unusable, impacting the local community and agriculture. The communities organized against Coca-Cola's actions, demanding the plants be closed. Initially, Coca-Cola did not properly address concerns, but later recharged groundwater and implemented rainwater harvesting in response.
Kellogg's Journey from Failure to Success... what they did to come from the disaster failure of launching the same in 1996. They failed and then they did HABIT Marketing and effectively changed our Habits
Coca-Cola Company: Allegations of Pesticides in Soft-Drinks in India Harshit Garg
The document discusses allegations by the Centre for Science and Environment (CSE) in India that Coca-Cola products sold in India contained pesticide levels above permissible limits. It provides background on Coca-Cola's history and operations in India. The CSE findings led some states and schools to ban Coca-Cola products. In response, Coca-Cola withdrew products from the market, appointed an independent committee to investigate, and assured customers of its commitment to product quality and safety standards.
Indra Nooyi, as CEO of PepsiCo, made the decision to transform the company's portfolio from "fun-filled" products to healthier "good-for-you" options in response to changing consumer preferences. Nooyi stated that PepsiCo had realized people's eating habits were changing, so the company needed healthier products that also tasted good and were not more expensive. As a result, PepsiCo increased its nutrition portfolio, reduced calories, eliminated trans fats, and launched initiatives to provide nutrition information and reduce obesity. This transformation strategy has proven profitable, with PepsiCo outperforming the S&P 500 and achieving double-digit growth since 2007.
This document is a management thesis analyzing factors that influence consumers' purchase of Kwality Walls ice cream over Dinshaw's ice cream in Rourkela, irrespective of demographic profiles. It includes an introduction on the history of ice cream and the two companies. The objectives are to understand consumer behavior and preferences between the brands. The methodology includes primary interviews and observations. Key findings are that Dinshaw's offers higher trade margins but longer credit periods, while consumers slightly prefer Kwality Walls despite higher complaints about delivery times. Strawberry is the top-selling flavor for both brands.
- Coca-Cola was created in 1886 and has since become the world's largest beverage company, distributing over 400 brands globally. It established an early presence in India but left in 1977 due to regulations before returning in 1993.
- Studies in India found pesticide levels in Coca-Cola products to be 30 times higher than European limits, leading to protests, sales drops, and some regional bans on soft drinks. Coca-Cola denied the findings and opposed stricter pesticide standards.
- Other issues faced by Coca-Cola in India included protests over alleged water pollution from bottling plants and concerns about the impact of its operations.
ITC e-Choupal is an initiative to provide Indian farmers with access to real-time market information and a means of directly selling their products. It addresses issues such as lack of transparency in pricing, wastage, and reliance on middlemen through a network of internet kiosks located in rural villages. By connecting farmers to markets and buyers online, e-Choupal aims to empower farmers economically while reducing costs across the agricultural supply chain.
This document provides an overview of the soft drink industry in India and the history and growth of Coca-Cola. It discusses the key players in the Indian soft drink market like Coca-Cola and PepsiCo. It outlines the major developments in the industry since the 1970s when Coca-Cola exited India and local brands like Campa-Cola and Thums Up grew popular. It then details Coca-Cola's return to India in 1990s and the increasing competition with PepsiCo. The document also summarizes Coca-Cola's history from its founding in 1886 to its global expansion and introduction of new products and packaging formats in the late 20th century that fueled its continued growth.
Amul is an Indian dairy cooperative based in Gujarat that is jointly owned by 3.6 million milk producers. It has a 38% market share in India and generates over 38,000 crores annually in revenue. Amul produces and distributes milk and dairy products nationwide using a cooperative model that aims to maximize returns to milk producers. It has a wide product portfolio including milk, butter, cheese, ice cream and more. Amul relies on a large distribution network and pursues strategies like cost leadership, product diversity and technology to maintain its leading position in the Indian dairy market.
Coca-Cola was established in 1886 and has since grown to become one of the largest beverage companies in the world. It owns 4 of the top 5 non-alcoholic beverage brands and serves nearly 1.6 billion consumers per day across its operational reach of over 200 countries. The company started with selling 9 servings of Coca-Cola per day in Atlanta and has since expanded to include over 3000 beverage brands while maintaining its goal of providing affordable, widely available products around the world.
A Study of the Sales and Distribution System at AMULRAJAT GARG
- Evolution of the dairy industry in India
- Milk Production and Consumption Patterns in India
- Prevalent Business Models in the Dairy Industry
- Major Players, Operating Margins, ROCE, Prices and Ratings
- Growth Drivers, Key Risks and Porters 5 Forces Analysis
- Analysis of Sales and Distribution Systems of AMUL at distributor, retailer and hypermarket level
- Comparison of Amul with Sanchi
- Recommendations
Galanz is the largest microwave oven manufacturer in the world. It pursued a strategy of low-cost production through economies of scale and process improvements. This allowed it to gain 60-70% of the domestic market share in China by 2002 and 50% of the international market by 2007. However, Galanz now faces challenges such as low overseas brand awareness and capacity issues. It must determine the best strategy going forward for its OEM, ODM, and OBM businesses to maintain competitive advantage.
This document discusses ITC and its Sunfeast biscuits brand. It notes that ITC is a reputable $18 billion company that launched Sunfeast in 2003, which has seen 53% growth and over $1 billion in turnover. It then covers Sunfeast's product categories and competitors. The document outlines ITC's organizational structure, recruitment process, distribution channels, and key factors like credits, margins and promotions. It describes ITC's FIFO distribution system and support provided to retailers. Finally, it discusses observations like food products requiring daily availability and supply, and companies differentiating distribution to gain advantage.
This document provides an overview of the Indian pharmaceutical industry, Biocon India Group, and a case study they are considering. It discusses the political, economic, demographic, and technological factors shaping the Indian pharmaceutical industry. It also summarizes India's patent regime and how it has evolved over time. The document then provides background on Biocon Group, including their culture and business units. It outlines the broad questions Biocon is considering regarding their growth strategy and whether to expand their Clinigene clinical trials segment. Potential short and long-term strategies for expansion are discussed.
Bisleri, Aquafina, Kingfisher, Kinley and other brands come to mind when talking about mineral water. Bisleri is the most recalled brand.
• Which brand of packaged drinking water are most asked/wanted by customers?
1) Bisleri 2) Aquafina 3) Kingfisher 4) Kinley 5) Others
Coca-Cola - History, Evolution, Present and the FutureGreg Thain
A comprehensive background of Coca-Cola containing its History and Origins, Early Evolution, Modern Business, Global Expansion, Company Structure, Recent Efforts and Company DNA. As one of the chapters of the book FMCG: The Power of Fast-Moving Consumer Goods by authors Greg Thain and John Bradley. For more details on their success story and that of other leading FMCG companies, check www.fmcgbook.com or Amazon http://amzn.to/1jRyd20.
Coca Cola has a wide variety of product offerings across different package sizes ranging from 200ml to 2.25L bottles and cans. They price their products based on package size and competitor prices. Coca Cola has extensive distribution coverage across India through owned transportation and warehouses. They promote heavily through various channels like TV, outdoor media, sales promotions, public relations and direct marketing, using techniques such as coolers, freezers and display racks. Their main competitor Pepsi has less market share and its products contain more sugar and caffeine while being flatter in taste compared to Coca Cola.
This document provides an overview of Coca-Cola's marketing strategy. It discusses Coca-Cola's history dating back to 1886, management structure, market share which is about 59% globally making it the largest in the soft drink industry, and financial performance having grown carbonated soft drink business by 250 million units in 2002. The document also covers Coca-Cola's products, strategic planning, bottlers, major competitors like Pepsi, and marketing strategies regarding target markets, pricing, and goals.
Marketing strategies of coca cola companyBikashdaga
The document summarizes the marketing strategies of Coca-Cola based on a student project. It discusses Coca-Cola's history and entry into India, acquisition of Parle brands, distribution network, marketing mix including product portfolio, pricing, promotion, and placement. It analyzes Coca-Cola's strategies using PEST and SWOT frameworks. The key highlights are Coca-Cola's wide product range, effective distribution, brand ambassadors, and adapting to local regulations and consumer preferences.
Red Bull was founded in 1987 and created the energy drink category. It has 44% market share globally and is available in 171 countries. Red Bull's mission is to uphold high standards while maintaining leadership in the energy drink market through superior customer service. Their key marketing strategies include sponsorships, sampling programs, and buzz marketing techniques like social media, events, and athlete endorsements. While Red Bull is a strong brand, they face risks from health concerns, limited product lines, and negative sponsorships damaging their image.
Kellogg's took a long time to establish itself in India for several reasons: it was overconfident and ignored cultural aspects; it lacked understanding of Indian consumer behavior and habits; and it had a premium pricing policy. Some critical success factors for entering the Indian market include understanding purchasing power, effective distribution, thorough market research, product development tailored to local tastes, strong finances, competent marketing, exploring foreign markets, and strategic distribution. Kellogg's now segments the Indian market and offers products targeted to different segments like children and health-conscious consumers. However, it still faces threats from substitutes made by competitors like PepsiCo, Bagrry's, and Amway.
Ola is a cab aggregator company started by IIT alumni Bhavish Agarwal and Ankit Bhati at 2011.
They were provided with angel funds about 30 million dollars by 2012 and 2013
The document provides information about Coca-Cola's history, operations, and controversies in India. It details Coca-Cola's founding in 1886, expansion globally, and return to India in 1993 after a 16-year absence. It discusses Coca-Cola's vision, market share, suppliers code of conduct, and quality promises. However, it also outlines accusations of unethical practices like a lack of transparency, unhealthy products, excessive water use, and environmental pollution. One controversy discussed in depth is Coca-Cola's plant in Kerala, where locals complained of water depletion and waste dumping containing toxins. The document raises questions about the company's corporate governance and ethics.
Coca-Cola has faced numerous controversies and allegations over its business practices in India since 1977. When the Indian government ordered Coca-Cola to reveal its secret formula that year, the company refused and left India. Upon returning in 1993, Coca-Cola took over popular Indian soft drink brands but was later accused of excessive water usage, toxic waste dumping, and selling drinks with pesticide levels above safety limits. While Coca-Cola denies wrongdoing, many Indian communities and environmental groups have continued to protest the company's operations.
Indra Nooyi, as CEO of PepsiCo, made the decision to transform the company's portfolio from "fun-filled" products to healthier "good-for-you" options in response to changing consumer preferences. Nooyi stated that PepsiCo had realized people's eating habits were changing, so the company needed healthier products that also tasted good and were not more expensive. As a result, PepsiCo increased its nutrition portfolio, reduced calories, eliminated trans fats, and launched initiatives to provide nutrition information and reduce obesity. This transformation strategy has proven profitable, with PepsiCo outperforming the S&P 500 and achieving double-digit growth since 2007.
This document is a management thesis analyzing factors that influence consumers' purchase of Kwality Walls ice cream over Dinshaw's ice cream in Rourkela, irrespective of demographic profiles. It includes an introduction on the history of ice cream and the two companies. The objectives are to understand consumer behavior and preferences between the brands. The methodology includes primary interviews and observations. Key findings are that Dinshaw's offers higher trade margins but longer credit periods, while consumers slightly prefer Kwality Walls despite higher complaints about delivery times. Strawberry is the top-selling flavor for both brands.
- Coca-Cola was created in 1886 and has since become the world's largest beverage company, distributing over 400 brands globally. It established an early presence in India but left in 1977 due to regulations before returning in 1993.
- Studies in India found pesticide levels in Coca-Cola products to be 30 times higher than European limits, leading to protests, sales drops, and some regional bans on soft drinks. Coca-Cola denied the findings and opposed stricter pesticide standards.
- Other issues faced by Coca-Cola in India included protests over alleged water pollution from bottling plants and concerns about the impact of its operations.
ITC e-Choupal is an initiative to provide Indian farmers with access to real-time market information and a means of directly selling their products. It addresses issues such as lack of transparency in pricing, wastage, and reliance on middlemen through a network of internet kiosks located in rural villages. By connecting farmers to markets and buyers online, e-Choupal aims to empower farmers economically while reducing costs across the agricultural supply chain.
This document provides an overview of the soft drink industry in India and the history and growth of Coca-Cola. It discusses the key players in the Indian soft drink market like Coca-Cola and PepsiCo. It outlines the major developments in the industry since the 1970s when Coca-Cola exited India and local brands like Campa-Cola and Thums Up grew popular. It then details Coca-Cola's return to India in 1990s and the increasing competition with PepsiCo. The document also summarizes Coca-Cola's history from its founding in 1886 to its global expansion and introduction of new products and packaging formats in the late 20th century that fueled its continued growth.
Amul is an Indian dairy cooperative based in Gujarat that is jointly owned by 3.6 million milk producers. It has a 38% market share in India and generates over 38,000 crores annually in revenue. Amul produces and distributes milk and dairy products nationwide using a cooperative model that aims to maximize returns to milk producers. It has a wide product portfolio including milk, butter, cheese, ice cream and more. Amul relies on a large distribution network and pursues strategies like cost leadership, product diversity and technology to maintain its leading position in the Indian dairy market.
Coca-Cola was established in 1886 and has since grown to become one of the largest beverage companies in the world. It owns 4 of the top 5 non-alcoholic beverage brands and serves nearly 1.6 billion consumers per day across its operational reach of over 200 countries. The company started with selling 9 servings of Coca-Cola per day in Atlanta and has since expanded to include over 3000 beverage brands while maintaining its goal of providing affordable, widely available products around the world.
A Study of the Sales and Distribution System at AMULRAJAT GARG
- Evolution of the dairy industry in India
- Milk Production and Consumption Patterns in India
- Prevalent Business Models in the Dairy Industry
- Major Players, Operating Margins, ROCE, Prices and Ratings
- Growth Drivers, Key Risks and Porters 5 Forces Analysis
- Analysis of Sales and Distribution Systems of AMUL at distributor, retailer and hypermarket level
- Comparison of Amul with Sanchi
- Recommendations
Galanz is the largest microwave oven manufacturer in the world. It pursued a strategy of low-cost production through economies of scale and process improvements. This allowed it to gain 60-70% of the domestic market share in China by 2002 and 50% of the international market by 2007. However, Galanz now faces challenges such as low overseas brand awareness and capacity issues. It must determine the best strategy going forward for its OEM, ODM, and OBM businesses to maintain competitive advantage.
This document discusses ITC and its Sunfeast biscuits brand. It notes that ITC is a reputable $18 billion company that launched Sunfeast in 2003, which has seen 53% growth and over $1 billion in turnover. It then covers Sunfeast's product categories and competitors. The document outlines ITC's organizational structure, recruitment process, distribution channels, and key factors like credits, margins and promotions. It describes ITC's FIFO distribution system and support provided to retailers. Finally, it discusses observations like food products requiring daily availability and supply, and companies differentiating distribution to gain advantage.
This document provides an overview of the Indian pharmaceutical industry, Biocon India Group, and a case study they are considering. It discusses the political, economic, demographic, and technological factors shaping the Indian pharmaceutical industry. It also summarizes India's patent regime and how it has evolved over time. The document then provides background on Biocon Group, including their culture and business units. It outlines the broad questions Biocon is considering regarding their growth strategy and whether to expand their Clinigene clinical trials segment. Potential short and long-term strategies for expansion are discussed.
Bisleri, Aquafina, Kingfisher, Kinley and other brands come to mind when talking about mineral water. Bisleri is the most recalled brand.
• Which brand of packaged drinking water are most asked/wanted by customers?
1) Bisleri 2) Aquafina 3) Kingfisher 4) Kinley 5) Others
Coca-Cola - History, Evolution, Present and the FutureGreg Thain
A comprehensive background of Coca-Cola containing its History and Origins, Early Evolution, Modern Business, Global Expansion, Company Structure, Recent Efforts and Company DNA. As one of the chapters of the book FMCG: The Power of Fast-Moving Consumer Goods by authors Greg Thain and John Bradley. For more details on their success story and that of other leading FMCG companies, check www.fmcgbook.com or Amazon http://amzn.to/1jRyd20.
Coca Cola has a wide variety of product offerings across different package sizes ranging from 200ml to 2.25L bottles and cans. They price their products based on package size and competitor prices. Coca Cola has extensive distribution coverage across India through owned transportation and warehouses. They promote heavily through various channels like TV, outdoor media, sales promotions, public relations and direct marketing, using techniques such as coolers, freezers and display racks. Their main competitor Pepsi has less market share and its products contain more sugar and caffeine while being flatter in taste compared to Coca Cola.
This document provides an overview of Coca-Cola's marketing strategy. It discusses Coca-Cola's history dating back to 1886, management structure, market share which is about 59% globally making it the largest in the soft drink industry, and financial performance having grown carbonated soft drink business by 250 million units in 2002. The document also covers Coca-Cola's products, strategic planning, bottlers, major competitors like Pepsi, and marketing strategies regarding target markets, pricing, and goals.
Marketing strategies of coca cola companyBikashdaga
The document summarizes the marketing strategies of Coca-Cola based on a student project. It discusses Coca-Cola's history and entry into India, acquisition of Parle brands, distribution network, marketing mix including product portfolio, pricing, promotion, and placement. It analyzes Coca-Cola's strategies using PEST and SWOT frameworks. The key highlights are Coca-Cola's wide product range, effective distribution, brand ambassadors, and adapting to local regulations and consumer preferences.
Red Bull was founded in 1987 and created the energy drink category. It has 44% market share globally and is available in 171 countries. Red Bull's mission is to uphold high standards while maintaining leadership in the energy drink market through superior customer service. Their key marketing strategies include sponsorships, sampling programs, and buzz marketing techniques like social media, events, and athlete endorsements. While Red Bull is a strong brand, they face risks from health concerns, limited product lines, and negative sponsorships damaging their image.
Kellogg's took a long time to establish itself in India for several reasons: it was overconfident and ignored cultural aspects; it lacked understanding of Indian consumer behavior and habits; and it had a premium pricing policy. Some critical success factors for entering the Indian market include understanding purchasing power, effective distribution, thorough market research, product development tailored to local tastes, strong finances, competent marketing, exploring foreign markets, and strategic distribution. Kellogg's now segments the Indian market and offers products targeted to different segments like children and health-conscious consumers. However, it still faces threats from substitutes made by competitors like PepsiCo, Bagrry's, and Amway.
Ola is a cab aggregator company started by IIT alumni Bhavish Agarwal and Ankit Bhati at 2011.
They were provided with angel funds about 30 million dollars by 2012 and 2013
The document provides information about Coca-Cola's history, operations, and controversies in India. It details Coca-Cola's founding in 1886, expansion globally, and return to India in 1993 after a 16-year absence. It discusses Coca-Cola's vision, market share, suppliers code of conduct, and quality promises. However, it also outlines accusations of unethical practices like a lack of transparency, unhealthy products, excessive water use, and environmental pollution. One controversy discussed in depth is Coca-Cola's plant in Kerala, where locals complained of water depletion and waste dumping containing toxins. The document raises questions about the company's corporate governance and ethics.
Coca-Cola has faced numerous controversies and allegations over its business practices in India since 1977. When the Indian government ordered Coca-Cola to reveal its secret formula that year, the company refused and left India. Upon returning in 1993, Coca-Cola took over popular Indian soft drink brands but was later accused of excessive water usage, toxic waste dumping, and selling drinks with pesticide levels above safety limits. While Coca-Cola denies wrongdoing, many Indian communities and environmental groups have continued to protest the company's operations.
Coca-Cola was introduced in India in 1993 after liberalization and has since captured 66% of the market share. It employs 6000 people directly and 125,000 indirectly. In 2003 and 2006, an NGO found Coca-Cola and Pepsi products to contain pesticide levels above the legal limit, while the companies denied the claims and said other foods also contained pesticides. The controversy led to a 20-21% drop in cola sales in India and ongoing debate around the companies' practices.
The document discusses Coca-Cola's history and operations in India. It describes how Coca-Cola was introduced in 1885 and now operates in most countries, selling over 12,500 drinks every second with $15 billion in annual profits. In India, Coca-Cola was kicked out in 1977 but returned in 1993, acquiring leading brands to gain a 66% market share. However, the company has also faced criticisms over unethical practices like excessive water usage, pollution from plants, and products containing pesticide levels above standards. The document examines both the positive impacts of Coca-Cola's investments and employment, and the negative health and environmental effects.
Business ethics: Resolving Ethical Dilemmas (Coke and Pepsi)Shreya Kalra
The presentation is based on a case study. It involves the background check of coke and pepsi and discusses the pestiside residue problems in soft drinks.
BUSINESS ETHICS AND CORPORATE GOVERNANCE -CORPORATE SOCIAL RESPONSIBILITY CAS...Priyanka Bachkaniwala
The document discusses Coca-Cola's corporate social responsibility activities in India and the various issues and controversies they have faced. It details Coca-Cola entering and exiting the Indian market in the 1970s and re-entering in 1993 through an alliance. It describes lawsuits against Coca-Cola regarding high pesticide levels in their products and impacts on local communities from groundwater depletion at some plant locations, which led to protests. The document examines several specific cases and calls for Coca-Cola to take responsibility and compensate affected groups.
The Coca-Cola Company is headquartered in Atlanta and sells products in over 200 countries. It produces over 3,000 beverage products and is involved in manufacturing, distribution, bottling and marketing of non-alcoholic concentrates. Coca-Cola was created in 1886 by John Pemberton and was named and trademarked by Frank Robinson. The company focuses on corporate social responsibility priorities of people, partners, portfolio, profit and planet. Coca-Cola India was established in 1993 and focuses on water conservation, energy reduction, sustainable packaging and community initiatives.
This document discusses a case study of Coca-Cola India facing challenges in 2003 when their products were accused of containing pesticide residues above global standards. Coca-Cola India's brands were attacked in a press release by the Center for Science and Environment, which tested samples and found pesticide levels 30-36 times above standards. This caused problems for Coca-Cola's image and regaining consumer trust in India. The document analyzes alternatives for Coca-Cola, recommending collaboration with CSE combined with a PR campaign, as was successfully done in Belgium, to rebuild their reputation.
Coca-Cola India has won the prestigious Golden Peacock Award for Corporate Social Responsibility for three consecutive years, recognizing its community initiatives and efforts in water conservation. As one of India's largest beverage companies, Coca-Cola India implements a wide range of CSR programs focused on environmental protection, community development, education, health, and water conservation. However, the company also faces ongoing criticism over its business practices and their environmental and social impacts.
The document summarizes Coca-Cola's stakeholders and their stakes in the company, as well as the economic, legal, ethical, and philanthropic responsibilities Coca-Cola has to each stakeholder. It then discusses a crisis that occurred in India in 2003 when an environmental group found pesticide residues exceeding standards in Coca-Cola products, leading the government to ban the products. This caused Coca-Cola's stock to drop and sales in India to decline by 30-40%. Coca-Cola responded by attacking the credibility of the environmental group rather than taking responsibility, worsening the crisis.
This case examines Coca-Cola's corporate social responsibility (CSR) strategy in India. While Coca-Cola India received awards for its CSR initiatives like water conservation projects, the company also faced severe criticism for allegedly depleting groundwater resources and negatively impacting local communities. Coca-Cola implemented initiatives to address issues like sustainable water use, but critics argued the company was "greenwashing" and had not actually changed its damaging operations. The case discusses the challenges Coca-Cola India faces in implementing its CSR strategy given the ongoing criticism against the company in India.
This document summarizes Coca-Cola India's corporate social responsibility initiatives. It discusses that CSR involves managing business processes to benefit society. Coca-Cola India focuses its CSR efforts on the environment (reducing water usage and emissions), community (providing education and healthcare), and economic opportunities. Some of its initiatives include watershed protection projects, increasing energy efficiency, and creating jobs. The company has received recognition for its CSR efforts, winning the Golden Peacock award for CSR three years in a row, though it has also faced some criticism and obstacles around water usage that it has worked to address.
Final project unetical of soft drink company.........Rohan Naik
The document discusses the history and unethical practices of Coca-Cola. It provides background on Coca-Cola's founding and growth over time under various owners and leaders. The document then analyzes several unethical practices Coca-Cola has engaged in, such as excessive water extraction in India impacting local communities. It compares Coca-Cola's practices to competitor Pepsi. The document concludes by recommending Coca-Cola improve its ethical behavior.
Redlands International Beverage Corporation entered the natural beverage market with hibiscus beverages. In 2003, the Centre for Science and Environment issued a report stating that 12 major cold drink brands sold in India contained pesticide residues above global standards. This led the Indian government to ban Coke and Pepsi products temporarily. Both companies conducted independent tests that showed no detectable pesticide residues. Coca-Cola is a global beverage company that has faced crises over the years, including this 2003 issue in India regarding alleged pesticide contamination of its drinks.
- Corporate social responsibility (CSR) refers to companies managing their business processes to have an overall positive impact on society. CSR takes into account people, planet, and profit. Businesses engage in CSR to build reputation, save costs, reduce risk, and create a better work environment. Coca-Cola India has made CSR an integral part of its agenda and focuses on initiatives related to water, energy, health, packaging/recycling, communities, and economic responsibilities. However, the company has faced some obstacles and allegations but has responded through transparency and addressing concerns.
Coca-Cola undertook various global water sustainability initiatives beginning in 2002 in response to criticism about depleting water resources. As one of the largest beverage companies, water is essential to Coca-Cola's operations. The initiatives focused on reducing water usage, recycling water, and replenishing water supplies. However, Coca-Cola continued to face criticism from environmental groups for its practices in India regarding groundwater depletion and waste disposal. Coca-Cola launched various projects to improve access to water and restore groundwater levels. It aimed to return all water used in operations back to the environment by 2010.
Organizational analysis entails carrying out evaluation on the processes of a company as well as
those employed to run such processes. This covers issues linked to structures, formalities and
processes which are the major elements that drive change in the modern world. In this article we will cover the Organizational analysis – the coca cola company.
- See more at: http://www.customwritingservice.org/blog/organizational-analysis-the-coca-colacompany/
Coca-Cola's corporate social responsibility practices in India have faced significant criticism. Reports have found that Coca-Cola's operations in India have led to water shortages, pollution of groundwater and soil from toxic waste and pesticides. This has negatively impacted local communities and the environment. Pressure groups have formed against Coca-Cola and lawsuits have been filed in response to their irresponsible practices. While Coca-Cola states a mission of being a responsible corporate citizen, their actions in India have been found to contradict this. Overall, the document examines the controversies around Coca-Cola's CSR practices in India and the negative impacts these have had.
Coca Cola and Pepsi have faced challenges competing in India. Both companies initially struggled due to unexpected problems that demonstrated cultural differences between India and other markets. In the 1990s, Coca Cola withdrew from India for over a decade after a dispute with the government. Upon returning, both Coca Cola and Pepsi faced issues such as complaints about water depletion and contamination from their bottling plants, as well as concerns about pesticides in their drinks and having different product standards between India and other countries. Pepsi has strengths in its diverse product portfolio and strong brand recognition, but relies too heavily on markets in North and South America. Political, economic, social, technological, legal and environmental factors all impact the companies'
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Discover the Magic 7 Fruits for Weight Loss You Need to Know About!.pdfRapidLeaks
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The Menu affects everything in a restaurant; as our friend and FCSI consultant Bill Main says, “The Menu is your blueprint for profitability.”
Let’s start with the segment. What will be your marketing and brand positioning? It depends on what menu items you serve. What type of cooking methods and equipment will you use? GUEST EXPERIENCE = FACILITY (Space) DESIGN + MENU + SERVPOINTS™
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2. .
Served to the
soldiers
Introduced by John
Pemberton as a
health Tonic to treat
headaches
Entangled in
disputes across Asia
and America.
Accusations were
rejected by Coca-
Cola, which
insists it follows
the highest
ethical standards
and are working
closely to
improve its
practices
3. Coca-Cola, or Coke, is a carbonated soft drink manufactured by The Coca-Cola
Company.
Originally marketed as a temperance drink and intended as a patent medicine.
It was invented in the late 19th century by John Stith Pemberton and was bought
out by businessman Asa Griggs Candler, whose marketing tactics led Coca-Cola to
its dominance of the world soft-drink market.
The drink's name refers to two of its original ingredients: coca leaves, and kola
nuts (a source of caffeine).
The current formula of Coca-Cola remains a trade secret; however, a variety of
reported recipes and experimental recreations have been published.
The Coca-Cola Company produces concentrate, which is then sold to licensed
Coca-Cola bottlers throughout the world.
4. Coca-Cola’s claim to business ethics reflecting in the following measures it has
initiated.
1. CODE OF BUSINESS CONDUCT
They issued a revised code of business conduct in 2002 to every employee
worldwide.
Guide company’s actions, protecting values.
2.ENVIRONMENT POLICY
Protect, preserve and enhance the environment Guided by -Coca-Cola ecosystem.
Ecologically sound objectives.
Reducing wastage.
work with public and private organizations to solve environmental problems.
Packaging material- minimum environmental impact.
5. Coca-Cola company expects its suppliers to follow the following principles as
suppliers of products and services to the company .
Built on the Compliance of Perfection
The reputation of the Coca-Cola company is based on trust with consistent set
of values that help them develop better relationship with suppliers.
Relationships built on good corporate citizenship
The Supplier Guiding Principle Program was introduced to develop good
corporate relationship.
Shared values, the Foundation of Relationships
It believes that shared values must serve as the foundation for relationship
between them and the suppliers.
6. Workplace practices
It provides a safe working environment where individuals are treated with dignity
fairness and respect.
Communication
Guiding principles for suppliers should be provided in the local language and posted
in an accessible place.
Work environment
The employees are judged based upon their ability to do their job and not upon
their personal characteristics or believes.
Health and Safety
A safe work place is provided with policies and practices to minimize the risk of
accident, injury and exposure to health risk.
7. Child and forced labor; Abuse of labor
The company neither support child and forced labor nor does it support abuse or
harassment.
Wages and benefits
The company provides fair wages to the employees based on the applicable local
and national wage and hour laws.
Collective Bargaining
The company expects their suppliers not to retaliate against their employees for
the lawful participation in labor organization activities.
8. Coca-Cola has put several safeguards to help ensure compliance. They include the
expectation that managers should promote a culture of ethics and compliance. This is
by ensuring that the people are supervised to help understand their responsibilities
within the code of ethics and other relevant policies. In the Coca-Cola’s code of ethics,
corporate social responsibility has not been specifically defined, but its proponents
have been included.
• THE RULES AND REGULATIONS ARE:
CHILD LABOUR: Suppliers will not use child labour as defined by local laws.
FORCED LABOUR: Supplier will no use forced or compulsory labour.
COLLECTIVE BARGAINING: Respect employees right to choose whether to be
represented by third parties and to bargain collectively in accordance with local laws.
WAGES AND BENEFITS: Wages and benefit will comply with laws.
9. WORKING HOURS AND OVERTIME:
Working hours and over-time will comply with local laws.
HEALTH AND SAFETY:
Working conditions will comply with local regulation.
ENVIRONMENT:
Suppliers will comply with all applicable environmental laws.
ABUSE OF LABOUR:
Supplier will not physically abuse labor.
10. 1.LACK OF TRANSPARENCY AND ACCOUNTABILITY
What if the companies are not listed on the stock exchanges and there is no
accountability to the investors? Companies ranging from Cadburys to Philips have de-
listed themselves and some major Indian MNCs like Pepsi and Coke have chosen to stay
away from the Indian Stock Exchanges.
Only if they are listed they will have to adhere to Clause 49 of the Listing agreement,
under which they have to abide by corporate governance practices such as integrity,
transparency, full disclosure of financial and non-financial information, etc.
In fact, fear of disclosure may be one of the reasons why Coke is reluctant in coming out
with an IPO for more than past 10 years despite tremendous pressure from the
government.
P.T.O.
11. 2.LACK OF ETHICS IN MARKETING
MNCs such as Pepsi and coca cola have been accused of adopting unethical
marketing practices such as –
Offering products/services against the broader interests of the society.
Discriminatory pricing: Uniform pricing is not followed and some customers end up
paying more than others for the same product/service.
Making tall claims in advertising.
Deceptive sales promotion.
Targeting inappropriate audiences such as children who are gullible and quick to
develop brand loyalty.
3.UNHEALTHY PRACTICES
In India, Coca Cola has provoked a number of boycotts and protests as a result of its
perceived low health and hygiene standards and adverse impact on the environment.
12. 4.UNHEALTHY NATURE OF COLAS
The Food and Drug Administration (FDI) in Mumbai has advised schools to ban the sale
of colas, and also prevent any advertisement of aerated deinks in their premises.
FDA Commissioner Ramesh Kumar warned that soft drinks cause obesity and tooth
decay, besides posing other health risks due to the presence of chemicals, MNCs such as
Lindane.
a confirmed cancer-causing chemical, Malathion, DDT and chlorpyrifos.
5. PRACTICAL INIMICAL TO STAKEHOLDER INTERESTS
a) CHALLENGED AT SHAREHOLDERS MEETING: The Coca cola Company came under
attack on 20 April 2006 at its shareholder meeting for not disclosing the full extent of
the liabilities the company has incurred in India. The company was challenged for
misleading its shareholders.
13. b) MISLEADING PUBLIC ON WATER ISSUES:
The Coca Cola places full page advertisements in campus papers across US- suggesting
that the company is a leading steward of water resources but facts is very different to
what the company says, especially in developing countries like India and Colombia.
c) UNIVERSITY OF MICHIGAN ACTS AGAINST COCA-COLA:
In a massive victory for the campaign to hold Coca-Cola accountable, the University of
Michigan has suspended business with Coca-Cola Company in December 2005 because
of the company’s egregious human rights and environmental practices in India and
Colombia.
d) SPEAKING TOUR ACTION AGAINST COCA-COLA:
From 4th to 19th April, 2005 a speaking tour to hold Coca-Cola accountable was held
through public events on the East Coast including New York, New Jersey, Massachusetts
and Philadelphia to bring attention to Coca-Cola’s Crimes against humanity, particularly
in Colombia and India.
14. e) COCA-COLA CHALLENGED ON HUMAN RIGHTS ABUSES – From 1993, Cola-Cola has
been accused of unethical practices in India; in response, several non-governmental
organizations have launched anti-Coca-Cola Campaigns in India.
6. FOREIGN PARTICLES FOUND IN BOTTLES
The notorious discovery of a dead lizard inside a sealed Coca-Cola bottle was widely
publicized all over the country.
Other foreign particles also have been found in Coke bottles, but the company put
blame on the distributors and dealers for these occurrences.
7. VERY LOW COMPENSATION PAID TO THE USE OF RESOURCES
The Cola Companies have been over-exploiting the country’s ground water by paying
pittance to the society, while they make millions. Despite using ground-water as the
principal ingredient for its products. They only pay a marginal water cess on the raw
material.
15. 8) EXCESSIVE WATER USAGE
It has been alleged by the farmers in several Indian States that Coca-Cola’s
tremendous need for water has caused severe water shortage causing crop failures.
The Company uses three times as much water to produce a liter of coke.
Coca-Cola’s answer to these allegations has been quite positive. They started rain
water harvesting projects in 26 of their plants. This has reduced water use by 25 % and
the water saved has been made available to water-starved villages nearby.
KERALA
Protest against Coca-Cola: On 15 January 2005, over a thousand people took part in
blockading the entrance to Coca-Cola’s single largest bottling pant in India- at
Plachimada, Kerala – to demand that the bottling plant should be shutdown
permanently. Since it was set up in 1998, Local villages have been complaining about
depleting water levels for their cultivation.
16. TAMIL NADU
Water wars and bottle battles: On 24 May 2005 another community in India,
Gangaikondan in Tamil Nadu, decided that it did not want a Coca-Cola bottling
plant. They claimed that such plant has no place in community where drinking
water and agricultural requirements are not currently being met.
RAJASTHAN
Major rally against Coca-Cola in Rajasthan: Over 1500 villages marched to shut
down Coca-Cola’s bottling plant in Kala Dera in Rajasthan on 12 December 2005
accusing the company of depleting water and polluting the water and soil.
MAHARASHTRA
There have been agitations against the Hindustan Coca-Cola Beverages factory at
Kudus village in Wada taluka, Thane district in Maharashtra. Farmers complain
that the much-needed water from Vaitarna river for agriculture in the area is
being sold cheaply to the cola company.
17. UTTAR PRADESH
Protests against Coca-Cola: Uttar Pradesh community leaders from Mehdiganj in
north India began a hinger strike in November 2005 to demand the closure of the
Coca-Cola bottling plant. They accused the bottling plant in Mehdiganj of creating
severe water shortages affecting over twenty villages, polluting agricultural land
and groundwater, illegally occupying land, evading taxes and treating workers
unfairly.
18. PepsiCo is another American cola company .
PepsiCo was founded by Don Kendall in 1898.
The company became PepsiCo only after it merged with Frito lay in 1965.
The company sells variety of carbonated and non-carbonated beverages and after
merger salty ,sugar snacks also.
PepsiCo gained entry to India in 1988 by creating a joint venture with the Punjab
government owned Punjab Agro industrial corporation (PAIC)and Voltas India
limited. This joint venture marketed and sold Lehar Pepsi until 1991.It came out of
joint venture in 1994.
19. Indra Nooyi served as the company's CEO (2006–18) and chairman of the board (2007–
19).
Ramon L. Laguarta is the Chairman of the Board of Directors and Chief Executive
Officer of PepsiCo (2018- present).
PepsiCo was clubbed with Coco-Cola in the pesticide controversy both of them are bitter
business rivals, but they fought together.
20. In 2003, the center for science and Environment(CSE), an NGO in New Delhi,
contended that MNCs like PepsiCo and Coca-Cola contained toxins including
lindane, DDT that contribute to diseases like cancer .
CSE found that PepsiCo soft drink product of Pepsi had 36 times and Coca-Cola has
30 times the level of pesticide residues permitted by EU regulations and CSE tested
in same product in US and found no residuals.
PepsiCo and Coca-Cola denied and said CSE study is unscientific and biased.
Coke accused CSE director general Sunita Narain of ‘brandjacking’ , to spoil the
reputation of coke’s brand name.
21. In a matter of only 2 – 3 weeks the sale of Coca Cola dropped by 15 %.
After political storm Joint Parliamentary committee report lauding CSE for its ‘whistle-
blowing act’ and said that soft drink companies are unregulated and Maximum
Residue Levels was not fixed pesticides.
After CSE exposed in their study ,health ministry moved put MRL for packaged water.
Ministry of consumers affairs has mandatory rules under the Food Safety and
Standards Act, 2006. The BIS has draft standards, which are stricter– 0.1 ppb for
individual pesticides and 0.5 ppb for total pesticide residues. The soft drink industry is
following the less stringent mandatory norms.
22. Coco-cola and Pepsi have continued to sell soft drinks in India with high levels
of pesticides.
CSE tested 57 samples of coca cola and PepsiCo carbonated products from 25
different bottling plants across 12 states and found pesticides in all samples.
Pesticide residues were 24 time higher than EU standards, BIS.
The company say that milk and vegetables packed contain more pesticides
than colas.
The Coca-Cola got clean chit from TERI(The Energy and Recourses institute ) in
an independent audit headed by UN’S top climate scientist R .K Pachauri no
pesticides was found.
23. •.
Coco-Cola and Pepsi claim that they meet to all Indian and international standards.
The companies refused CSE studies as unscientific and biased.
They point out that nowhere in the world are MRLs of pesticides fixed for a finished
product as is being done in India.
Cola argue that milk are 3,080 times , vegetables 69,700 time, fruits 1,11,600 times
than permissible levels.
Coca cola has got a clean chit from TERI (the Energy and Resource Institute) that
they did not find pesticides in the water used for making soft drinks.
24. In the wake of 2006 pesticide residue controversy brought to light by the CSE
study, the battle line have been clearly drawn on predictable line. On the one
side there is the CSE report highlighting exceeding levels of pesticide residues in
soft drinks and on the opposite end along with Coca-Cola, arch rivals PepsiCo,
Indian Soft Drinks Manufacturers Association ISDMA, chambers of commerce
like CII and FICCI and murmurs of protest from American establishment.
PepsiCo joined Coca-Cola in refusing to accept the findings of CSE as unscientific
and discriminatory.
ISDMA reiterated that all manufacturers are strictly adhering to all the stringent
norms and working with various regulatory bodies such as Union Ministry of
Health, BIS, scientific community and NGOs.
Chambers of Commerce consider it as witch hunting because the restrictions in
India would mean Indian exporters will face difficulties in U.S soil.
25. American Ambassador to India, David C. Mulford has cautioned that actions
against cola companies may adversely affect American investments in India.
POSTSCRIPT
The 8 member expert committee, headed by D.Kanungo ,reviewed the CSE
report on pesticide in soft drinks has rejected its findings twice. The
committee said it cannot be accepted 'on face value' and the laboratory where
the tests were conducted "does not demonstrate the competence of the
laboratory to produce technically valid data and results". Also the sampling
procedure followed doesn't mention the quantity of each sample taken.
CSE claims that the quantity of sample was 500ml, which was sufficient to give
clear quantifiable results.
26. These controversies show that most soft drinks in the market are alleged to have
dangerous chemicals and pesticides such as-
1. Lindane
2. DDT
3. Malathion
4. Chlorpyrifos
in quantities higher than the stipulated limits.
States such as Karnataka, Gujarat, Madhya Pradesh, Punjab, Rajasthan have banned its
sale in schools, educational institution, government offices and canteens.
The Kerala government has banned the production and sale of soft drinks on Aug 10
2006, which was later turned down by the High Court.
27. Currently PIL has been filed in the Supreme Court, which in turn asked
Coca-Cola and PepsiCo to name all the ingredients in the beverage.
In short, once in a while this kind of heat is generated and very soon it
subsides, without offering a lasting solution. the government and
bureaucrats have failed miserably in their duty to find an answer to this
problem.
28. Coca-Cola plans to double volumes in five years aided by less sugary
drinks.
Coke , Pepsi , Besleri ,fined for violating plastic waste disposal rules.
Challenges remains in India but recovery signs in away-from-home:
Coca-Cola.
29. Do you think MNCs like Coca-Cola and PepsiCo seem to adopt different standards
when it comes to the use of materials in their soft drinks- a high standard of inputs
for developed countries and poor quality material for developing countries ?
I don’t think MNCs like Coca-Cola and PepsiCo seem to adopt different standards
when it comes to the use of materials in their soft drinks. They should not use a
high standard of in puts for developed countries like Europe, America and poor
quality materials for developing countries like India, Columbia. This discriminatory
approach is quite unethical. Standards are supposed to be universal regardless of
whether or not the developing countries enforce these standards or not. This
should be done so as to safeguard the health of the consumers. At the end of the
day it is the consumer's wellbeing that has to matter and not the profit margins.
Any company that ignores standards simply because the government is not
watching, there by threatening the lives of the consumers lacks ethics.
30. Having gone through the Cola case study , would you advocate that the government
of India bans these soft drinks forever ?
After going through Cola case study, the main drawback which Coca-Cola is facing is
going against environment or exploiting environment. The company is using fresh
water in such a large quantity where there is a crisis for fresh drinking water . Apart
from that, due to its waste discharge they have been spoiling the water and soil.
Therefore farmers are facing numerous problems with their crops. Because of these
reasons Coca-Cola is facing problems in India. These problems are indirectly affecting
the life of the people staying nearby to the manufacturing plant. Apart from this
culture is the most important factor which company should keep in mind for further
development. Yes, I would advocate that the government should ban these types of
soft drink company from making huge profit by use of poor quality materials for
human consumption.
31.
32.
33.
34. .
Served to the
soldiers
Introduced by John
Pemberton as a
health Tonic to treat
headaches
Entangled in
disputes across Asia
and America.
Accusations were
rejected by Coca-
Cola, which
insists it follows
the highest
ethical standards
and are working
closely to
improve its
practices
35. Coca-Cola, or Coke, is a carbonated soft drink manufactured by The Coca-Cola
Company.
Originally marketed as a temperance drink and intended as a patent medicine.
It was invented in the late 19th century by John Stith Pemberton and was bought
out by businessman Asa Griggs Candler, whose marketing tactics led Coca-Cola to
its dominance of the world soft-drink market.
The drink's name refers to two of its original ingredients: coca leaves, and kola
nuts (a source of caffeine).
The current formula of Coca-Cola remains a trade secret; however, a variety of
reported recipes and experimental recreations have been published.
The Coca-Cola Company produces concentrate, which is then sold to licensed
Coca-Cola bottlers throughout the world.
36. Coca-Cola’s claim to business ethics reflecting in the following measures it has
initiated.
1. CODE OF BUSINESS CONDUCT
They issued a revised code of business conduct in 2002 to every employee
worldwide.
Guide company’s actions, protecting values.
2.ENVIRONMENT POLICY
Protect, preserve and enhance the environment Guided by -Coca-Cola ecosystem.
Ecologically sound objectives.
Reducing wastage.
work with public and private organizations to solve environmental problems.
Packaging material- minimum environmental impact.
37. Coca-Cola company expects its suppliers to follow the following principles as
suppliers of products and services to the company .
Built on the Compliance of Perfection
The reputation of the Coca-Cola company is based on trust with consistent set
of values that help them develop better relationship with suppliers.
Relationships built on good corporate citizenship
The Supplier Guiding Principle Program was introduced to develop good
corporate relationship.
Shared values, the Foundation of Relationships
It believes that shared values must serve as the foundation for relationship
between them and the suppliers.
38. Workplace practices
It provides a safe working environment where individuals are treated with dignity
fairness and respect.
Communication
Guiding principles for suppliers should be provided in the local language and posted
in an accessible place.
Work environment
The employees are judged based upon their ability to do their job and not upon
their personal characteristics or believes.
Health and Safety
A safe work place is provided with policies and practices to minimize the risk of
accident, injury and exposure to health risk.
39. Child and forced labor; Abuse of labor
The company neither support child and forced labor nor does it support abuse or
harassment.
Wages and benefits
The company provides fair wages to the employees based on the applicable local
and national wage and hour laws.
Collective Bargaining
The company expects their suppliers not to retaliate against their employees for
the lawful participation in labor organization activities.
40. Coca-Cola has put several safeguards to help ensure compliance. They include the
expectation that managers should promote a culture of ethics and compliance. This is
by ensuring that the people are supervised to help understand their responsibilities
within the code of ethics and other relevant policies. In the Coca-Cola’s code of ethics,
corporate social responsibility has not been specifically defined, but its proponents
have been included.
• THE RULES AND REGULATIONS ARE:
CHILD LABOUR: Suppliers will not use child labour as defined by local laws.
FORCED LABOUR: Supplier will no use forced or compulsory labour.
COLLECTIVE BARGAINING: Respect employees right to choose whether to be
represented by third parties and to bargain collectively in accordance with local laws.
WAGES AND BENEFITS: Wages and benefit will comply with laws.
41. WORKING HOURS AND OVERTIME:
Working hours and over-time will comply with local laws.
HEALTH AND SAFETY:
Working conditions will comply with local regulation.
ENVIRONMENT:
Suppliers will comply with all applicable environmental laws.
ABUSE OF LABOUR:
Supplier will not physically abuse labor.
42. 1.LACK OF TRANSPARENCY AND ACCOUNTABILITY
What if the companies are not listed on the stock exchanges and there is no
accountability to the investors? Companies ranging from Cadburys to Philips have de-
listed themselves and some major Indian MNCs like Pepsi and Coke have chosen to stay
away from the Indian Stock Exchanges.
Only if they are listed they will have to adhere to Clause 49 of the Listing agreement,
under which they have to abide by corporate governance practices such as integrity,
transparency, full disclosure of financial and non-financial information, etc.
In fact, fear of disclosure may be one of the reasons why Coke is reluctant in coming out
with an IPO for more than past 10 years despite tremendous pressure from the
government.
P.T.O.
43. 2.LACK OF ETHICS IN MARKETING
MNCs such as Pepsi and coca cola have been accused of adopting unethical
marketing practices such as –
Offering products/services against the broader interests of the society.
Discriminatory pricing: Uniform pricing is not followed and some customers end up
paying more than others for the same product/service.
Making tall claims in advertising.
Deceptive sales promotion.
Targeting inappropriate audiences such as children who are gullible and quick to
develop brand loyalty.
3.UNHEALTHY PRACTICES
In India, Coca Cola has provoked a number of boycotts and protests as a result of its
perceived low health and hygiene standards and adverse impact on the environment.
44. 4.UNHEALTHY NATURE OF COLAS
The Food and Drug Administration (FDI) in Mumbai has advised schools to ban the sale
of colas, and also prevent any advertisement of aerated deinks in their premises.
FDA Commissioner Ramesh Kumar warned that soft drinks cause obesity and tooth
decay, besides posing other health risks due to the presence of chemicals, MNCs such as
Lindane.
a confirmed cancer-causing chemical, Malathion, DDT and chlorpyrifos.
5. PRACTICAL INIMICAL TO STAKEHOLDER INTERESTS
a) CHALLENGED AT SHAREHOLDERS MEETING: The Coca cola Company came under
attack on 20 April 2006 at its shareholder meeting for not disclosing the full extent of
the liabilities the company has incurred in India. The company was challenged for
misleading its shareholders.
45. b) MISLEADING PUBLIC ON WATER ISSUES:
The Coca Cola places full page advertisements in campus papers across US- suggesting
that the company is a leading steward of water resources but facts is very different to
what the company says, especially in developing countries like India and Colombia.
c) UNIVERSITY OF MICHIGAN ACTS AGAINST COCA-COLA:
In a massive victory for the campaign to hold Coca-Cola accountable, the University of
Michigan has suspended business with Coca-Cola Company in December 2005 because
of the company’s egregious human rights and environmental practices in India and
Colombia.
d) SPEAKING TOUR ACTION AGAINST COCA-COLA:
From 4th to 19th April, 2005 a speaking tour to hold Coca-Cola accountable was held
through public events on the East Coast including New York, New Jersey, Massachusetts
and Philadelphia to bring attention to Coca-Cola’s Crimes against humanity, particularly
in Colombia and India.
46. e) COCA-COLA CHALLENGED ON HUMAN RIGHTS ABUSES – From 1993, Cola-Cola has
been accused of unethical practices in India; in response, several non-governmental
organizations have launched anti-Coca-Cola Campaigns in India.
6. FOREIGN PARTICLES FOUND IN BOTTLES
The notorious discovery of a dead lizard inside a sealed Coca-Cola bottle was widely
publicized all over the country.
Other foreign particles also have been found in Coke bottles, but the company put
blame on the distributors and dealers for these occurrences.
7. VERY LOW COMPENSATION PAID TO THE USE OF RESOURCES
The Cola Companies have been over-exploiting the country’s ground water by paying
pittance to the society, while they make millions. Despite using ground-water as the
principal ingredient for its products. They only pay a marginal water cess on the raw
material.
47. 8) EXCESSIVE WATER USAGE
It has been alleged by the farmers in several Indian States that Coca-Cola’s
tremendous need for water has caused severe water shortage causing crop failures.
The Company uses three times as much water to produce a liter of coke.
Coca-Cola’s answer to these allegations has been quite positive. They started rain
water harvesting projects in 26 of their plants. This has reduced water use by 25 % and
the water saved has been made available to water-starved villages nearby.
KERALA
Protest against Coca-Cola: On 15 January 2005, over a thousand people took part in
blockading the entrance to Coca-Cola’s single largest bottling pant in India- at
Plachimada, Kerala – to demand that the bottling plant should be shutdown
permanently. Since it was set up in 1998, Local villages have been complaining about
depleting water levels for their cultivation.
48. TAMIL NADU
Water wars and bottle battles: On 24 May 2005 another community in India,
Gangaikondan in Tamil Nadu, decided that it did not want a Coca-Cola bottling
plant. They claimed that such plant has no place in community where drinking
water and agricultural requirements are not currently being met.
RAJASTHAN
Major rally against Coca-Cola in Rajasthan: Over 1500 villages marched to shut
down Coca-Cola’s bottling plant in Kala Dera in Rajasthan on 12 December 2005
accusing the company of depleting water and polluting the water and soil.
MAHARASHTRA
There have been agitations against the Hindustan Coca-Cola Beverages factory at
Kudus village in Wada taluka, Thane district in Maharashtra. Farmers complain
that the much-needed water from Vaitarna river for agriculture in the area is
being sold cheaply to the cola company.
49. UTTAR PRADESH
Protests against Coca-Cola: Uttar Pradesh community leaders from Mehdiganj in
north India began a hinger strike in November 2005 to demand the closure of the
Coca-Cola bottling plant. They accused the bottling plant in Mehdiganj of creating
severe water shortages affecting over twenty villages, polluting agricultural land
and groundwater, illegally occupying land, evading taxes and treating workers
unfairly.
50. PepsiCo is another American cola company .
PepsiCo was founded by Don Kendall in 1898.
The company became PepsiCo only after it merged with Frito lay in 1965.
The company sells variety of carbonated and non-carbonated beverages and after
merger salty ,sugar snacks also.
PepsiCo gained entry to India in 1988 by creating a joint venture with the Punjab
government owned Punjab Agro industrial corporation (PAIC)and Voltas India
limited. This joint venture marketed and sold Lehar Pepsi until 1991.It came out of
joint venture in 1994.
51. Indra Nooyi served as the company's CEO (2006–18) and chairman of the board (2007–
19).
Ramon L. Laguarta is the Chairman of the Board of Directors and Chief Executive
Officer of PepsiCo (2018- present).
PepsiCo was clubbed with Coco-Cola in the pesticide controversy both of them are bitter
business rivals, but they fought together.
52. In 2003, the center for science and Environment(CSE), an NGO in New Delhi,
contended that MNCs like PepsiCo and Coca-Cola contained toxins including
lindane, DDT that contribute to diseases like cancer .
CSE found that PepsiCo soft drink product of Pepsi had 36 times and Coca-Cola has
30 times the level of pesticide residues permitted by EU regulations and CSE tested
in same product in US and found no residuals.
PepsiCo and Coca-Cola denied and said CSE study is unscientific and biased.
Coke accused CSE director general Sunita Narain of ‘brandjacking’ , to spoil the
reputation of coke’s brand name.
53. In a matter of only 2 – 3 weeks the sale of Coca Cola dropped by 15 %.
After political storm Joint Parliamentary committee report lauding CSE for its ‘whistle-
blowing act’ and said that soft drink companies are unregulated and Maximum
Residue Levels was not fixed pesticides.
After CSE exposed in their study ,health ministry moved put MRL for packaged water.
Ministry of consumers affairs has mandatory rules under the Food Safety and
Standards Act, 2006. The BIS has draft standards, which are stricter– 0.1 ppb for
individual pesticides and 0.5 ppb for total pesticide residues. The soft drink industry is
following the less stringent mandatory norms.
54. Coco-cola and Pepsi have continued to sell soft drinks in India with high levels
of pesticides.
CSE tested 57 samples of coca cola and PepsiCo carbonated products from 25
different bottling plants across 12 states and found pesticides in all samples.
Pesticide residues were 24 time higher than EU standards, BIS.
The company say that milk and vegetables packed contain more pesticides
than colas.
The Coca-Cola got clean chit from TERI(The Energy and Recourses institute ) in
an independent audit headed by UN’S top climate scientist R .K Pachauri no
pesticides was found.
55. •.
Coco-Cola and Pepsi claim that they meet to all Indian and international standards.
The companies refused CSE studies as unscientific and biased.
They point out that nowhere in the world are MRLs of pesticides fixed for a finished
product as is being done in India.
Cola argue that milk are 3,080 times , vegetables 69,700 time, fruits 1,11,600 times
than permissible levels.
Coca cola has got a clean chit from TERI (the Energy and Resource Institute) that
they did not find pesticides in the water used for making soft drinks.
56. In the wake of 2006 pesticide residue controversy brought to light by the CSE
study, the battle line have been clearly drawn on predictable line. On the one
side there is the CSE report highlighting exceeding levels of pesticide residues in
soft drinks and on the opposite end along with Coca-Cola, arch rivals PepsiCo,
Indian Soft Drinks Manufacturers Association ISDMA, chambers of commerce
like CII and FICCI and murmurs of protest from American establishment.
PepsiCo joined Coca-Cola in refusing to accept the findings of CSE as unscientific
and discriminatory.
ISDMA reiterated that all manufacturers are strictly adhering to all the stringent
norms and working with various regulatory bodies such as Union Ministry of
Health, BIS, scientific community and NGOs.
Chambers of Commerce consider it as witch hunting because the restrictions in
India would mean Indian exporters will face difficulties in U.S soil.
57. American Ambassador to India, David C. Mulford has cautioned that actions
against cola companies may adversely affect American investments in India.
POSTSCRIPT
The 8 member expert committee, headed by D.Kanungo ,reviewed the CSE
report on pesticide in soft drinks has rejected its findings twice. The
committee said it cannot be accepted 'on face value' and the laboratory where
the tests were conducted "does not demonstrate the competence of the
laboratory to produce technically valid data and results". Also the sampling
procedure followed doesn't mention the quantity of each sample taken.
CSE claims that the quantity of sample was 500ml, which was sufficient to give
clear quantifiable results.
58. These controversies show that most soft drinks in the market are alleged to have
dangerous chemicals and pesticides such as-
1. Lindane
2. DDT
3. Malathion
4. Chlorpyrifos
in quantities higher than the stipulated limits.
States such as Karnataka, Gujarat, Madhya Pradesh, Punjab, Rajasthan have banned its
sale in schools, educational institution, government offices and canteens.
The Kerala government has banned the production and sale of soft drinks on Aug 10
2006, which was later turned down by the High Court.
59. Currently PIL has been filed in the Supreme Court, which in turn asked
Coca-Cola and PepsiCo to name all the ingredients in the beverage.
In short, once in a while this kind of heat is generated and very soon it
subsides, without offering a lasting solution. the government and
bureaucrats have failed miserably in their duty to find an answer to this
problem.
60. Coca-Cola plans to double volumes in five years aided by less sugary
drinks.
Coke , Pepsi , Besleri ,fined for violating plastic waste disposal rules.
Challenges remains in India but recovery signs in away-from-home:
Coca-Cola.
61. Do you think MNCs like Coca-Cola and PepsiCo seem to adopt different standards
when it comes to the use of materials in their soft drinks- a high standard of inputs
for developed countries and poor quality material for developing countries ?
I don’t think MNCs like Coca-Cola and PepsiCo seem to adopt different standards
when it comes to the use of materials in their soft drinks. They should not use a
high standard of in puts for developed countries like Europe, America and poor
quality materials for developing countries like India, Columbia. This discriminatory
approach is quite unethical. Standards are supposed to be universal regardless of
whether or not the developing countries enforce these standards or not. This
should be done so as to safeguard the health of the consumers. At the end of the
day it is the consumer's wellbeing that has to matter and not the profit margins.
Any company that ignores standards simply because the government is not
watching, there by threatening the lives of the consumers lacks ethics.
62. Having gone through the Cola case study , would you advocate that the government
of India bans these soft drinks forever ?
After going through Cola case study, the main drawback which Coca-Cola is facing is
going against environment or exploiting environment. The company is using fresh
water in such a large quantity where there is a crisis for fresh drinking water . Apart
from that, due to its waste discharge they have been spoiling the water and soil.
Therefore farmers are facing numerous problems with their crops. Because of these
reasons Coca-Cola is facing problems in India. These problems are indirectly affecting
the life of the people staying nearby to the manufacturing plant. Apart from this
culture is the most important factor which company should keep in mind for further
development. Yes, I would advocate that the government should ban these types of
soft drink company from making huge profit by use of poor quality materials for
human consumption.