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Craig Smith




Scrum
Masters:
       The Full-Time Role
          Conundrum
Welcome…




Image: © Charles M. Schulz / Universal UClick http://images1.fanpop.com/images/photos/1900000/Lucy-peanuts-1992629-1024-768.jpg
Show of Hands…




     Image: http://www.thelicensingplate.com/wp-content/uploads/2009/05/charitable-hands.jpg
“   Scrum is an agile framework for
              completing complex projects. Scrum
              originally was formalized for software
              development projects, but works well for
              any complex, innovative scope of work.
              The possibilities are endless. The Scrum
              framework is deceptively simple.

              …No matter which impetus stops work,
Scrum         Scrum ensures that the most valuable
              work has been completed when the

Defined
                                                  “”
              project ends.




          What Is Scrum
          (Scrum Alliance)
Deliver Stuff Right
       Deliver the Right Stuff
         at the Right Time




                  Image: http://img.ehowcdn.com/article-new/ds-photo/getty/article/129/186/86481282_XS.jpg
Define a Scrum Master?
               Image: © Universal Pictures http://careerthoughts.com/wp-content/uploads/2013/02/elevator-speech.jpg
“   The Scrum Master is responsible for
              ensuring Scrum is understood and
              enacted. Scrum Masters do this by
              ensuring that the Scrum Team adheres to
              Scrum theory, practices, and rules. The
              Scrum Master is a servant-leader for the
              Scrum Team.

Scrum         The Scrum Master helps those outside the
              Scrum Team understand which of their
Master        interactions with the Scrum Team are
              helpful and which aren’t. The Scrum
              Master helps everyone change these
Defined       interactions to maximize the value created



                                                    “”
              by the Scrum Team.



                       The Scrum Guide, 2011
What Scrum Masters do




       Image: © Agile Learning Labs http://www.agilelearninglabs.com/wp-content/uploads/2012/02/what-does-a-scrum-master-do1.jpg
Pushing
                            Tin

Image: © Regency Enterprises / 20th Century Fox http://celq.com/johncusack/johncusack016.jpg
Manifesto for a
     Scrum Master
agilify.co.uk/agile-blog/scrummaster-manifesto
A Scrum
  Master
 Manifesto
scrummastermanifesto.org
Dealing with the
Misconceptions




     Image: © Hanna-Barbera http://i112.photobucket.com/albums/n168/frambojan/jetsons.jpg
Full Time Role
Employment Trends
Traditional Scrum Teams



                      Scrum Master


  Development Team


               Product Owner
Team Size?
             Image: http://static.cudo.com.au/content/upload/images/offers/3973/4113/PANNED-PIZZA-HERO-1.jpg
Traditional Enterprise Teams
    Development Team




                       Management



                        Chicken
Scaling Scrum Teams
Reality of Enterprise Teams

Customer

              Outsourced Teams                       Offshore Teams


    Product Owner/s


           Part Time /
           Working
                                 Scrum Master/s
           From Home
                                 Or Agile coaches
                                                    Other Internal Teams
                                                                           Management



                                       Development Teams
How do we deal
with the Enterprise?




Image: © Scott Adams / Universal UClick http://static0.channels.com/thumbnails/assets/ringtales-com/feeds/97-2145/198660/episodes/14014376_Dilbert-Animated-Cartoons-Arbitrary-Deadline--com/item/k-f630d9c6f9a44bcc
Water           Scrum             Fall




    Upfront      Iterative and      Controlled,
    project        adaptive         infrequent
   planning       approach to       production
 process that   achieving the      release cycle
   typically      overall plan         that is
   happens       that was first    governed by
  between IT    laid out in the   organizational
    and the     'Water' stage.       policy and
   business.                      infrastructure
                                    limitations
Water-Scrum-Fall
Scaled Agile Framework
One or Many Teams?




          Image: http://farm4.staticflickr.com/3293/2869419646_a42debb8d2_z.jpg
Survey Results




                     The 7th Annual State of
Agile Development Survey, 2012 (VersionOne)
So What Do We Do
    All Day?




 Image: http://1.bp.blogspot.com/_XDKez7xfVus/TGwNY_A34FI/AAAAAAAAAO4/oB8Fcv-vIB4/s1600/officeportraitCLAY.jpg
Scrum Master Duties

Time %                              Daily Scrum

         Backlog Planning
                                              Retrospective


     Monitor Storywall
                                                  Showcase


                                     Reporting




              Monitor
            Impediments Calculate
                        Velocity
About 20%...


                     Scrum Master
                        Duties




                                         ???



Time % in a two week sprint
42 Tasks for a Scrum Master
agiletrail.com/2011/11/14/42-tasks-for-a-scrum-masters-job/
A Scrum
  Master
 Manifesto
scrummastermanifesto.org
So How Do
I Help The
  Team?




             Image: © Matt Gorening / Gracie Films / 20th Century Fox Television http://photos1.blogger.com/blogger/1663/1948/1600/homer.gif
Project
                 Analyst /                             Manager
                 Customer
Product
 Owner
          Elaboration /                Acceptance
          Specification                  Criteria


                             High
                                       Scrum Master
                          Performing
                            AGILE

                     Automation
   Developer                                  Tester

                     Good Agile Team
Image: http://i.ebayimg.com/t/Lego-Indiana-Jones-x1-Tan-Outback-Hat-Fedora-Style-Headgear-Minifigure-NEW-/00/s/OTM1WDEyNzM=/$T2eC16N,!yUE9s6NDMjfBQw8YIZ1-g~~60_57.JPG
                                                                                                      https://forrst-live.s3.amazonaws.com/posts/snaps/61910/mega.jpg?1298439348




Hat                                                                                                Head
The Full Time Role Balance
                                 Scrum Master Skillset
                                 Core Skillset


100

 80

 60

 40

 20

   0
  Forming
            Storming
                       Norming
                                   Performing
Things Don’t
 (Shouldn’t)
   Stay the
    Same




               Image: © Universal Pictures http://media.liveauctiongroup.net/i/11189/11537273_4.jpg?v=8CE77139DA77520
Kanban?
Image: http://rafaelhernamperez.files.wordpress.com/2012/11/kanbanboard.jpg
Who keeps
    pushing a
performing team?




       Image: http://thacolorgray.files.wordpress.com/2012/04/push-start-a-car.jpg
Conflict Cloud
lassekoskela.com/thoughts/10/is-scrum-master-a-full-time-job/
C Level Leader                              Career Yellow
                                             Brick Road
Executive Leader
                                                           Agile
                                                           Coach
                                         Scrum Master

 Team Leader




                                                                             Image: http://www.carversation.com/wp-content/uploads/2009/08/yellow_brick_road.jpg
                   Product
                   Owner
                                                                   Project
                                                                   Manager

                             Architect


     Other                                                  Business
                             Developer            Tester
     Roles                                                   Analyst
Shu
  Ha
  Ri


Images: © Dreamworks Animation / Paramount Pictires http://s3.amazonaws.com/quotefully_production/photos/character/b4f3c8f8bd4b11e0990512313b10052d_small
http://cdn-media.hollywood.com/images/268x335/1313415.jpg
http://whoisthemadness.com/wordpress/wp-content/uploads/2012/05/Master-Shifus-Inner-Peace-Exam-Prep.jpg
Scrum
            Master




Scrum Master Competencies?
                     Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG
Training                                Agile
    Skillset                              Knowledge




 Coaching        Scrum                                       Skillset
  Skillset       Master                                      Mastery



       Facilitation                                Admin.
         Skillset                                   Skill


Scrum Master Competencies
                          Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG
Team Practices                      Team Practices
        Co-location                                                           Refactoring
       Daily standup                                                    Continuous integration
    Iteration Planning                   Practices                         (Acceptance) test
  Customer Showcase                                                       driven development
      Retrospective                                                     Automated deployment
  Adaptive release plan                                                  Incremental design &
  Cross functional team                                                       architecture
Requirements as stories
                                         Principles                     Domain driven design
   Planning / story wall                                                    Technical spikes
 Informative workspace                                                     Exploratory testing
  Burn up/down charts                                                       Collective code
  Parking lot diagrams                                                         ownership
     Success sliders                                                      Ubiquitous language
  Relatively sized work                                                      Crafstmanship
      One piece flow                       Values
         Kanban
    Definition of done                                                        Simplicity




                                                                                                 Image: http://www.lawtonps.org/schools/lta/img/wallpapers/1.jpg
                                                                            Transparency
                                                                          Frequent delivery
                                                                        Customer involvement
                                                                        Technical excellence
                                      Working solutions                       Teamwork
                                     Human interactions                   Self organisation
                                    Customer collaboration                Emergent design
                                    Responding to change                     Continuous
                                                                            improvement
                                                                          Sustainable pace

 Agile Knowledge                                                         Servant leadership
Administrative Skills Mastery
      Administrative
■ Storywall Organisation
■ Work Area
■ Booking Workshops /
  Meetings
■ Collecting metrics
■ Tool organisation
■ Wiki gardening
■ Skilful use of pens, paper,
  scissors, sticky tape, blu-tac




                                   Image: http://www.warrelics.eu/forum/military_photos/field-equipment-accessories-3-
                                   reich/270586d1322432055-allo-allo-c0083506-telephone_switchboard_operator-_1914-spl.jpg
Skillset Mastery
■ Mastery of core domain:
  software development /
  testing / business analysis /
  project management
■ Knowledge of other domains
  in team
■ Knowledge of business
  domain to facilitate
  communication with Product
  Owner




                                  Image: http://www.archerysa.org.au/assets/console/news/images/main/sue_indoor.jpg
Facilitation Skills
■ Techniques: Brainstorming,
  Affinity Mapping, Wisdom of
  the Crowd, Icebreakers,
  Futurespectives
■ Achieving session goals and
  objectives
■ Being neutral / impartial
■ Keeping focus
■ Achieving concensus with
  conflicting priorities and
  opinions
■ Keeping decisions and
  actions visible

                                Image: http://upload.wikimedia.org/wikipedia/commons/thumb/0/03/Flipchart1-Asio.JPG/220px-
                                                                                                       Flipchart1-Asio.JPG
Training Skills
■ Learning Models: Shu Ha Ri,
  Graphic, Audible
■ Matching learning to
  content and audience
■ Teaching through
  demonstration: “Training
  from the Back of the Room”
■ Games: Innovation Games,
  Gamestorming, Tasty
  Cupcakes
■ Mentoring post-training
■ Alternative delivery
  methods
                                Image: http://backontrack.org/images/30y/30y2.jpg
Coaching Skills

Coaching Models:

■   GROW Coaching Model
■   PrOpER Coaching Model
■   Results Coaching Model
■   3 days, 3 things, 3 weeks
■   Integral (AQAL) Model
■   CLEAR Model




                                Image: http://farm4.static.flickr.com/3460/3860609433_fe1e31803d_o.jpg
Scrum Master Improvement Plan

   Ri
(Expert /
 Coach)


  Ha
(Scrum
Master)


   Shu
 (Prac.)
So What Can
                                                                                           WE Do?
Image: © Chuck Lorre Productions / Warner Bros. Television https://www.google.com.au/search?q=waste+snake&aq=f&oq=waste+snake&aqs=chrome.0.57l2j60l2j59j60.1503j0&sourceid=chrome&ie=UTF-8
Avoid
                                                                                                                                              Scrum-But

                                                                                                                                                Avoid
                                                                                                                                               Scrum
                                                                                                                                               Master-
                                                                                                                                                 But
Stephen Hillenburg / United Plankton Pictures http://i216.photobucket.com/albums/cc320/me_theblonde/6a00e54ef6fd3b883400e5502c91d48834-.jpg
Scrum Master Wall




           Image: Agile 2012 Agile Coaching Wall Workshop
Measure Your Practices




       Image: http://4.bp.blogspot.com/-0krzpOo4fR4/Tne48izycLI/AAAAAAAAAHg/7fZexbuL97g/s1600/summary.png
Educate & Improve
      Image: © Warner Bros. Television Distribution http://i50.tinypic.com/16jlh1z.jpg
Deliver Value…
Land Those Planes!
      Image: http://cdni.condenast.co.uk/646x430/a_c/aircraft_landing_cnt_20nov09_pa_646.jpg
Full Time Role?




        Image: © Fuzzy Door Productions / 20th Century Fox Television
Craig Smith




Questions?

              http://www.craigsmith.id.au
              craig@craigsmith.id.au
              @smithcdau

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Scrum Masters:The Full-Time Role Conundrum

  • 1. Craig Smith Scrum Masters: The Full-Time Role Conundrum
  • 2. Welcome… Image: © Charles M. Schulz / Universal UClick http://images1.fanpop.com/images/photos/1900000/Lucy-peanuts-1992629-1024-768.jpg
  • 3. Show of Hands… Image: http://www.thelicensingplate.com/wp-content/uploads/2009/05/charitable-hands.jpg
  • 4. Scrum is an agile framework for completing complex projects. Scrum originally was formalized for software development projects, but works well for any complex, innovative scope of work. The possibilities are endless. The Scrum framework is deceptively simple. …No matter which impetus stops work, Scrum Scrum ensures that the most valuable work has been completed when the Defined “” project ends. What Is Scrum (Scrum Alliance)
  • 5. Deliver Stuff Right Deliver the Right Stuff at the Right Time Image: http://img.ehowcdn.com/article-new/ds-photo/getty/article/129/186/86481282_XS.jpg
  • 6. Define a Scrum Master? Image: © Universal Pictures http://careerthoughts.com/wp-content/uploads/2013/02/elevator-speech.jpg
  • 7. The Scrum Master is responsible for ensuring Scrum is understood and enacted. Scrum Masters do this by ensuring that the Scrum Team adheres to Scrum theory, practices, and rules. The Scrum Master is a servant-leader for the Scrum Team. Scrum The Scrum Master helps those outside the Scrum Team understand which of their Master interactions with the Scrum Team are helpful and which aren’t. The Scrum Master helps everyone change these Defined interactions to maximize the value created “” by the Scrum Team. The Scrum Guide, 2011
  • 8. What Scrum Masters do Image: © Agile Learning Labs http://www.agilelearninglabs.com/wp-content/uploads/2012/02/what-does-a-scrum-master-do1.jpg
  • 9. Pushing Tin Image: © Regency Enterprises / 20th Century Fox http://celq.com/johncusack/johncusack016.jpg
  • 10. Manifesto for a Scrum Master agilify.co.uk/agile-blog/scrummaster-manifesto
  • 11. A Scrum Master Manifesto scrummastermanifesto.org
  • 12. Dealing with the Misconceptions Image: © Hanna-Barbera http://i112.photobucket.com/albums/n168/frambojan/jetsons.jpg
  • 15. Traditional Scrum Teams Scrum Master Development Team Product Owner
  • 16. Team Size? Image: http://static.cudo.com.au/content/upload/images/offers/3973/4113/PANNED-PIZZA-HERO-1.jpg
  • 17. Traditional Enterprise Teams Development Team Management Chicken
  • 19. Reality of Enterprise Teams Customer Outsourced Teams Offshore Teams Product Owner/s Part Time / Working Scrum Master/s From Home Or Agile coaches Other Internal Teams Management Development Teams
  • 20. How do we deal with the Enterprise? Image: © Scott Adams / Universal UClick http://static0.channels.com/thumbnails/assets/ringtales-com/feeds/97-2145/198660/episodes/14014376_Dilbert-Animated-Cartoons-Arbitrary-Deadline--com/item/k-f630d9c6f9a44bcc
  • 21. Water Scrum Fall Upfront Iterative and Controlled, project adaptive infrequent planning approach to production process that achieving the release cycle typically overall plan that is happens that was first governed by between IT laid out in the organizational and the 'Water' stage. policy and business. infrastructure limitations Water-Scrum-Fall
  • 23. One or Many Teams? Image: http://farm4.staticflickr.com/3293/2869419646_a42debb8d2_z.jpg
  • 24. Survey Results The 7th Annual State of Agile Development Survey, 2012 (VersionOne)
  • 25. So What Do We Do All Day? Image: http://1.bp.blogspot.com/_XDKez7xfVus/TGwNY_A34FI/AAAAAAAAAO4/oB8Fcv-vIB4/s1600/officeportraitCLAY.jpg
  • 26. Scrum Master Duties Time % Daily Scrum Backlog Planning Retrospective Monitor Storywall Showcase Reporting Monitor Impediments Calculate Velocity
  • 27. About 20%... Scrum Master Duties ??? Time % in a two week sprint
  • 28. 42 Tasks for a Scrum Master agiletrail.com/2011/11/14/42-tasks-for-a-scrum-masters-job/
  • 29. A Scrum Master Manifesto scrummastermanifesto.org
  • 30. So How Do I Help The Team? Image: © Matt Gorening / Gracie Films / 20th Century Fox Television http://photos1.blogger.com/blogger/1663/1948/1600/homer.gif
  • 31. Project Analyst / Manager Customer Product Owner Elaboration / Acceptance Specification Criteria High Scrum Master Performing AGILE Automation Developer Tester Good Agile Team
  • 33. The Full Time Role Balance Scrum Master Skillset Core Skillset 100 80 60 40 20 0 Forming Storming Norming Performing
  • 34. Things Don’t (Shouldn’t) Stay the Same Image: © Universal Pictures http://media.liveauctiongroup.net/i/11189/11537273_4.jpg?v=8CE77139DA77520
  • 36. Who keeps pushing a performing team? Image: http://thacolorgray.files.wordpress.com/2012/04/push-start-a-car.jpg
  • 38. C Level Leader Career Yellow Brick Road Executive Leader Agile Coach Scrum Master Team Leader Image: http://www.carversation.com/wp-content/uploads/2009/08/yellow_brick_road.jpg Product Owner Project Manager Architect Other Business Developer Tester Roles Analyst
  • 39. Shu Ha Ri Images: © Dreamworks Animation / Paramount Pictires http://s3.amazonaws.com/quotefully_production/photos/character/b4f3c8f8bd4b11e0990512313b10052d_small http://cdn-media.hollywood.com/images/268x335/1313415.jpg http://whoisthemadness.com/wordpress/wp-content/uploads/2012/05/Master-Shifus-Inner-Peace-Exam-Prep.jpg
  • 40. Scrum Master Scrum Master Competencies? Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG
  • 41. Training Agile Skillset Knowledge Coaching Scrum Skillset Skillset Master Mastery Facilitation Admin. Skillset Skill Scrum Master Competencies Image: http://www.parisnajd.com/wallpapers/data/media/34/parisnajd_sport_10_09_003.JPG
  • 42. Team Practices Team Practices Co-location Refactoring Daily standup Continuous integration Iteration Planning Practices (Acceptance) test Customer Showcase driven development Retrospective Automated deployment Adaptive release plan Incremental design & Cross functional team architecture Requirements as stories Principles Domain driven design Planning / story wall Technical spikes Informative workspace Exploratory testing Burn up/down charts Collective code Parking lot diagrams ownership Success sliders Ubiquitous language Relatively sized work Crafstmanship One piece flow Values Kanban Definition of done Simplicity Image: http://www.lawtonps.org/schools/lta/img/wallpapers/1.jpg Transparency Frequent delivery Customer involvement Technical excellence Working solutions Teamwork Human interactions Self organisation Customer collaboration Emergent design Responding to change Continuous improvement Sustainable pace Agile Knowledge Servant leadership
  • 43. Administrative Skills Mastery Administrative ■ Storywall Organisation ■ Work Area ■ Booking Workshops / Meetings ■ Collecting metrics ■ Tool organisation ■ Wiki gardening ■ Skilful use of pens, paper, scissors, sticky tape, blu-tac Image: http://www.warrelics.eu/forum/military_photos/field-equipment-accessories-3- reich/270586d1322432055-allo-allo-c0083506-telephone_switchboard_operator-_1914-spl.jpg
  • 44. Skillset Mastery ■ Mastery of core domain: software development / testing / business analysis / project management ■ Knowledge of other domains in team ■ Knowledge of business domain to facilitate communication with Product Owner Image: http://www.archerysa.org.au/assets/console/news/images/main/sue_indoor.jpg
  • 45. Facilitation Skills ■ Techniques: Brainstorming, Affinity Mapping, Wisdom of the Crowd, Icebreakers, Futurespectives ■ Achieving session goals and objectives ■ Being neutral / impartial ■ Keeping focus ■ Achieving concensus with conflicting priorities and opinions ■ Keeping decisions and actions visible Image: http://upload.wikimedia.org/wikipedia/commons/thumb/0/03/Flipchart1-Asio.JPG/220px- Flipchart1-Asio.JPG
  • 46. Training Skills ■ Learning Models: Shu Ha Ri, Graphic, Audible ■ Matching learning to content and audience ■ Teaching through demonstration: “Training from the Back of the Room” ■ Games: Innovation Games, Gamestorming, Tasty Cupcakes ■ Mentoring post-training ■ Alternative delivery methods Image: http://backontrack.org/images/30y/30y2.jpg
  • 47. Coaching Skills Coaching Models: ■ GROW Coaching Model ■ PrOpER Coaching Model ■ Results Coaching Model ■ 3 days, 3 things, 3 weeks ■ Integral (AQAL) Model ■ CLEAR Model Image: http://farm4.static.flickr.com/3460/3860609433_fe1e31803d_o.jpg
  • 48. Scrum Master Improvement Plan Ri (Expert / Coach) Ha (Scrum Master) Shu (Prac.)
  • 49. So What Can WE Do? Image: © Chuck Lorre Productions / Warner Bros. Television https://www.google.com.au/search?q=waste+snake&aq=f&oq=waste+snake&aqs=chrome.0.57l2j60l2j59j60.1503j0&sourceid=chrome&ie=UTF-8
  • 50. Avoid Scrum-But Avoid Scrum Master- But Stephen Hillenburg / United Plankton Pictures http://i216.photobucket.com/albums/cc320/me_theblonde/6a00e54ef6fd3b883400e5502c91d48834-.jpg
  • 51. Scrum Master Wall Image: Agile 2012 Agile Coaching Wall Workshop
  • 52. Measure Your Practices Image: http://4.bp.blogspot.com/-0krzpOo4fR4/Tne48izycLI/AAAAAAAAAHg/7fZexbuL97g/s1600/summary.png
  • 53. Educate & Improve Image: © Warner Bros. Television Distribution http://i50.tinypic.com/16jlh1z.jpg
  • 54. Deliver Value… Land Those Planes! Image: http://cdni.condenast.co.uk/646x430/a_c/aircraft_landing_cnt_20nov09_pa_646.jpg
  • 55. Full Time Role? Image: © Fuzzy Door Productions / 20th Century Fox Television
  • 56. Craig Smith Questions? http://www.craigsmith.id.au craig@craigsmith.id.au @smithcdau