The document discusses the difference between being a coach versus a critic. A critic reviews actions closely with a critical eye, analyzes actions and motivations to identify errors, and invokes penalties. In contrast, a coach identifies and recruits talent, understands players' strengths and weaknesses, sees the overall team picture, develops players based on their strengths, and provides feedback to adjust behaviors positively. The best coaching provides feedback that begins with the positive, is ongoing and real-time, works to bring out the best in employees, and focuses on actions to take rather than avoid.

2. In sports, what does “Bench Strength” mean?
What effect can a weak bench have on Acme’s
“Beyond Precision” strategy?

3. Are you a Coach . . .

4. . . . or a Critic?

5. What is a Critic’s job?
•Review actions very closely with a critical eye
•Analyze actions and motivations
•Identify errors
•Invoke penalty for errors

6. What does a great Coach do?
•Identifies and recruits talent
•Understands strengths/weaknesses of players
•Sees the overall picture of his/her team
•Develops players based on their strengths
•Provides feedback to adjust behaviors

7. Positive feedback is critical to success
What are the best ways to “coach” employees so that they hear and are able to
act on the message?
The Golden Rule of feedback:
What type of feedback/coaching would you like to have from your boss?
•Begin with the positive.
•Ongoing and real time
•Work to bring out the best
•Truly coach – focus on actions to be taken, not actions to be avoided

8. Are you a Coach or a Critic?