1. Crisis management involves preparing for, responding to, and learning from crises to minimize negative impacts. It aims to prevent crises from becoming catastrophes.
2. Effective crisis management requires advance planning, defining roles and responsibilities, and conducting training. It also requires flexibility and coordination during a crisis as the situation unfolds.
3. After a crisis, organizations should promote positive stories, analyze their crisis response to update plans, and learn lessons for future crises. Communication is key throughout the entire crisis management process.
Survive the Unthinkable Through Crisis PlanningWhat is a Crisis.docxmabelf3
Survive the Unthinkable Through Crisis Planning
What is a Crisis?
A crisis is a situation that has reached an extremely difficult or dangerous point.
A crisis is an event, revelation, allegation or set of circumstances which threatens the integrity, reputation, or survival of an individual or organization.
Crisis management means
· having a plan in place,
· having identified who will do what,
· and having practiced the plan for most conceivable events.
No organization can just "wing it."
You need to develop a crisis management plan.
You need to develop variations of the plan to cover any emergency your company might be expected to encounter.
The goal of the plan itself is to ensure your people have the tools to get the crisis under control as quickly as possible to minimize the damage.
It's about Proactive vs. Reactive
Crisis Communications Planning is the process of managing the strategy, messages, timing and distribution channels necessary to communicate effectively with the media, employees, core constituencies, clients, customers and stake holders.
The focus of the crisis communications function is to facilitate the rapid de-escalation of the crisis through timely and effective communications methods.
Observe, Orient, Decide, and Act
The idea behind success, in a dogfight, a business situation, or a crisis, is to complete loops of decision making that are faster than those around you, such as your adversaries.
We want to shorten the life cycle of our decisions without increasing the failure rate of the decisions made.
If we have no preparation, if we don't take into account all the elements of the environment, including the possibilities of problems that haven't occurred but may, then we are
· either too slow in our decisions to be careful, and this allows the other guy to do things faster and thus better than us,
· or we are either too hasty in our decisions, and this leads to costly errors.
For crisis communication, preparation guarantees orientation
· In a crisis, you job is not to minimize the stockholder expense, it is to maximize the company's chances of survival. You need to limit the cost, but also you need to limit the damage to the company's reputation and credibility.
· You need to react as quickly as a crisis breaks.
· By acting quickly, and doing immediately the things you are eventually have to do anyway, you maximize your chances of staying ahead of events where you have some chance to influence the story.
What's the DEAL?
An effective crisis communications plan should:
· Define response strategies that can be implemented when a crisis occurs;
· Assign crisis communications resources and responsibilities;
· Enable you to reach target audiences with key messages, and
· Launch public information and media relations campaigns immediately during a crisis.
In a crisis tell it all, tell it fast and tell the truth.
Other things to remember:
· Never try to lie, deny or hide your involv.
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Survive the Unthinkable Through Crisis PlanningWhat is a Crisis.docxmabelf3
Survive the Unthinkable Through Crisis Planning
What is a Crisis?
A crisis is a situation that has reached an extremely difficult or dangerous point.
A crisis is an event, revelation, allegation or set of circumstances which threatens the integrity, reputation, or survival of an individual or organization.
Crisis management means
· having a plan in place,
· having identified who will do what,
· and having practiced the plan for most conceivable events.
No organization can just "wing it."
You need to develop a crisis management plan.
You need to develop variations of the plan to cover any emergency your company might be expected to encounter.
The goal of the plan itself is to ensure your people have the tools to get the crisis under control as quickly as possible to minimize the damage.
It's about Proactive vs. Reactive
Crisis Communications Planning is the process of managing the strategy, messages, timing and distribution channels necessary to communicate effectively with the media, employees, core constituencies, clients, customers and stake holders.
The focus of the crisis communications function is to facilitate the rapid de-escalation of the crisis through timely and effective communications methods.
Observe, Orient, Decide, and Act
The idea behind success, in a dogfight, a business situation, or a crisis, is to complete loops of decision making that are faster than those around you, such as your adversaries.
We want to shorten the life cycle of our decisions without increasing the failure rate of the decisions made.
If we have no preparation, if we don't take into account all the elements of the environment, including the possibilities of problems that haven't occurred but may, then we are
· either too slow in our decisions to be careful, and this allows the other guy to do things faster and thus better than us,
· or we are either too hasty in our decisions, and this leads to costly errors.
For crisis communication, preparation guarantees orientation
· In a crisis, you job is not to minimize the stockholder expense, it is to maximize the company's chances of survival. You need to limit the cost, but also you need to limit the damage to the company's reputation and credibility.
· You need to react as quickly as a crisis breaks.
· By acting quickly, and doing immediately the things you are eventually have to do anyway, you maximize your chances of staying ahead of events where you have some chance to influence the story.
What's the DEAL?
An effective crisis communications plan should:
· Define response strategies that can be implemented when a crisis occurs;
· Assign crisis communications resources and responsibilities;
· Enable you to reach target audiences with key messages, and
· Launch public information and media relations campaigns immediately during a crisis.
In a crisis tell it all, tell it fast and tell the truth.
Other things to remember:
· Never try to lie, deny or hide your involv.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
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This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
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Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
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Safalta Digital marketing institute in Noida, provide complete applications that encompass a huge range of virtual advertising and marketing additives, which includes search engine optimization, virtual communication advertising, pay-per-click on marketing, content material advertising, internet analytics, and greater. These university courses are designed for students who possess a comprehensive understanding of virtual marketing strategies and attributes.Safalta Digital Marketing Institute in Noida is a first choice for young individuals or students who are looking to start their careers in the field of digital advertising. The institute gives specialized courses designed and certification.
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The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
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2. Definition
• A crisis is defined as an event that by its
nature or its consequences:
– constitutes a threat to vital national interests
or to the essential needs of the population;
– prompts rapid decision making;
– demands coordination between different
departments and organisms
3. Key features of a Crisis
• Low probability
• High impact
• Uncertain/ambiguous causes and effects
4. Common features of a crisis:
• The situation materialises unexpectedly
• Decisions are required urgently
• Time is short
• Specific threats are identified
• Urgent demands for information are received
• There is sense of loss of control
• Pressures build over time
• Routine business become increasingly difficult
• Demands are made to identify someone to blame
• Outsiders take an unaccustomed interest
• Reputation suffers
• Communications are increasingly difficult to manage
5. Crisis Management
Crisis Management :
prevents a crisis from becoming a catastrophe.
Crisis management can be defined as a system or
methodology of solving crisis situations. We can be
sure that the actual crisis situation will differ from
our expectation.
A crisis is like a virus, the effects can be sudden
, insidious, infectious and extremely dangerous…
6. Problem characterization
Crisis management is a very complex and not easily
predictable process. The problem can be explicated in
three claims:
– Nobody knows when a crisis event will happen.
– The scenario of a crisis/emergency event can be
expected and prepared for but the real situation will
change it.
– Our knowledge of a crisis/emergency event solution
is developed step-by-step and hour-by-hour and its
”current version” has to be utilized continuously in
the crisis event solution.
8. Three criteria of success:
• Has organisational capacity been restored?
• Have losses been minimised?
• Have lessons been learned?
9. Crisis Planning:
• Assess risks
• Produce plans
• Define roles and responsibilities
• Appoint crisis management team
• Draw up communication plan
• Produce contact and organisation chart
• Promote crisis-ready culture
• Publish plans and conduct training
• Test, review and practise
10. • Crisis is no time to find yourself on a learning
curve. Community measures and Emergency
procedures are essential;
• Planning requires that crisis can occur at any
time. Nine out of ten crisis occur when you are
asleep, probably after a late night or at a
week-end!
PRE-CRISIS ACTIONS AND
PREPARATIONS
11. • Pre-crisis actions costs are often (but not
always) a tiny fraction of the losses that are
typically incurred by crisis for which there has
been inadequate preparation;
• It is very easy to underestimate the damage a
crisis can do and the costs it can have.
PRE-CRISIS ACTIONS AND
PREPARATIONS
12. Preparedness at Commission level:
• Emergency Procedures
• Staff awareness
• Network of experts for urgent meeting/advice
• Standard Commission Decisions (safeguard
clauses) ready in all official languages
PRE-CRISIS ACTIONS AND
PREPARATIONS
13. Pre-crisis actions and preparations
1. The crisis unfolds
2. After the crisis
3. In a Nutshell
14. THE CRISIS UNFOLDS
• Appointment of a press contact person who is always
available and ready to reply immediately
• Quick reaction in taking and repealing measures
• Dispatch of information in real time
• Consistency of information (everyone should have the
same story)
• Development of a detailed chronology
15. THE CRISIS UNFOLDS
• The services/officials concerned ought to show
flexibility and may have to stay late hours, work on
week-ends or report their vacations
• The work-plans and tasks should be re-organized so
as to allow for an effective management of the crisis
and all its side effects (letters, working groups…)
• Risk assessors and risk managers must work in strict
co-operation!
16. THE CRISIS UNFOLDS
• Coordination between the Units and
Directorates concerned is essential, so as to
ensure that all the aspects of the crisis are
being tackled .
• Show sympathy for those affected by the crisis.
17. AFTER THE CRISIS
• Promote positive stories in the media
• Analyze the management of the crisis
• Update Emergency Procedures
18. IN A NUTSHELL
Be prepared
• Sooner or later you may also be involved in a
crises, which will involve a lot of extra work
• What is the most likely scenario for you/your
service? Are you ready for it?
• The crisis may be worse than you expected!
19. IN A NUTSHELL
Say the truth
• People and institutions do not like facing and
managing crisis. This may lead them into half-
truths, lies and evasions
• What is said to the media, other bodies needs
to be updated and consistent
20. IN A NUTSHELL
Be visible
• If the crisis is major, then Commissioner needs
to be at the site of the crisis quickly and to be
visible
• Failure to show sympathy will be punished by
the media and by all members of the public and
can destroy the reputation of the Commission
22. Communication plan:
Core elements are:
• Identifying audiences (Who?)
• How communication is to take place (How?)
• What messages are to be communicated (What?)
The core process is:
• Active, two-way communication