Client Angel & Client Success Manager will target & acquire new prospects and convert prospects into clients in long term, support Prague Delivery team, being responsible for the accurate and efficient set-up of opportunities within internal Sales Force system and the implementation of delivery programs conducted at the client premises. With a high level of client contact, the Client Angel Success Manager will be responsible for driving the continuity of our relationship with clients and in building strong business partnerships ensuring our clients receive industry leading customer service at all times.

1. Michal Hatina
Global LHH Client Portfolio Cultivator in Czech Republic & Slovakia
hatina@lhh.cz
+420 777 34 34 34
Prague Brno Bratislava
Leadership Development & Transformation Solutions Curator
Client Angel
& Client Success Manager
(co-responsible for acquiring
new Angle’s prospects)

2. Simply put, we provide solutions and services to organizations like LEGO,
AVAST, SAP, LetGo, Naspers, Cisco, Google and Apple, that help them
transform theirs workforce .
When business is changing, companies need to support theirs people
through it. Whether they are restructuring, changing theirs culture or
developing theirs leaders, we’ll help.
We work with companies to simplify the challenges of workforce
transformation. We do that by helping various people navigate change,
become better leaders, develop their careers or find a new path in life.
Whether through executive coaching, leadership development,
assessment, career development, outplacement services or a combination
of some or all of these, the results that matter are the same; a stronger
employer brand, less risk and better business performance.
This is really all about you and how we can help you achieve your goals.
A B O U T L H H a n d P r a g u e T e a m
ASSESSMENTS
& ANALYTICS
TALENT
DEVELOPMENT
CAREER
DEVELOPMENT
CHANGE
MANAGEMENT
CAREER
TRANSITION COACHING

3. Client Angel
& Client Success Manager
/ f u t u r e P r a g u e b r a n c h l e a d e r /
Client Angel & Client Success Manager will target & acquire new prospects and
convert prospects into clients in long term, support Prague Delivery team, being
responsible for the accurate and efficient set-up of opportunities within internal
Sales Force system and the implementation of delivery programs conducted at the
client premises.
With a high level of client contact, the Client Angel Success Manager will be
responsible for driving the continuity of our relationship with clients and in building
strong business partnerships ensuring our clients receive industry leading customer
service at all times.
The Client Success & Operations Manager will attend project scoping meetings
online and offline, continually update key stakeholders at every step of the project
and provide reporting requirements either on a quarterly basis or by projects. Angel
will provide support in identifying opportunities for enhanced client satisfaction and
the expansion of business development efforts.
Reports To: Country Manager & Global Head of Affiliate Office (Sales perspectives)
Key Accountabilities & Responsibilities:
- Provide effective and pro-active 1st level service to clients to support in retaining
and expanding account relationships
- Build and develop internal stakeholder relationships, facilitating the effective
working of sales teams and other regional colleagues.
- Develop credibility quickly with key account stakeholders and possess a
professional/corporate image to represent LHH professionally
- Accompany Client Partners to client project scoping and implementation
meetings and attend internal project planning meetings. Fully understand the
client brief and communicate the detail to all delivery colleagues involved.
- Monitor the effective transition of clients into and through our service provision
raising issues/challenges with Client Partners and CT Team
- Attends monthly regional sales call (either in person or via phone) where
required to understand upcoming pipeline and subsequent project planning
required.

4. Client Angel
& Client Success Manager
/ f u t u r e P r a g u e b r a n c h l e a d e r /
Project Management
- Liaise with the billing team where necessary to ensure orders & checklists are
created
- Support the billing team where required to ensure that purchase orders are in
place, escalating to the CP and client when needed
Financial Tracking
- Check that program prices are in line with parameters set to achieve our DSC KPIs –
raising to your Operations Manager any concerns
- Confirmation of project fees and efficient resourcing of consultants to ensure optimal
profitability is achieved
Reporting
- Prepare, analyze and present client reports , build and prepare client specific reports
that are needed for weekly or monthly MI feeds to clients
- Participate as appropriate in partner reviews and sales presentations to key prospects
and established customers The above list is not exhaustive but indicative of the main
aspects of the role. Duties and responsibilities may be added or amended from time
to time).
Personal Attributes, Skills, Knowledge, and Experience:
- Passionate about meeting new people, willing to act in customer service and enjoys
client contact
- Advanced Project Management skills & Well-developed analytical skills with the
ability to identify trends and issues at an early stage
- Clear and positive communicator
- Doesn’t shy from difficult situations and remains accountable
- Excellent relationship building skills
- Somehow organized and able to work in uncertainty
- Demonstrates open mind and willingness to collaborate
- Champion in new digital apps and IT skills – ideally CRM systems (Sales Force)
- Strong commercial acumen What’s on Offer
Contract: Permanent
Contract Type: Full Time ➢Hours Per Weekly: 40
Workdays: 9am -5:30pm Mon-Friday
Salary: Attractive - Depending on Experience

5. W E H E L P C O M P A N I E S W I T H …
A s s e s s m e n t s & A n a l y t i c s
Increase the accuracy of your talent decisions, accelerate and maximize talent and leadership
development, enhance the impact of coaching and drive transformation by providing actionable
insights to your leaders.
C o a c h i n g
Develop high potential talent, transition leaders into new roles, manage change effectively and
enhance team effectiveness through a proven and adaptable approach designed to support a
coaching culture that will continually enhance your competitive edge in today’s marketplace
T a l e n t
D e v e l o p m e n t
Shift mindsets, change behaviors, build
accountability and develop transformational
capabilities across your workforce to achieve
results that matter today and in the future
C a r e e r
D e v e l o p m e n t
Organize and formalize an approach aligned
to the individual’s career needs of your
people with the organizations workforce
requirements to create a culture of shared
responsibility
C h a n g e
M a n a g e m e n t
Deliver an aligned approach that incorporates
manager and employee support with
sustainability coaching to ensure engagement
and workforce productivity
C a r e e r
T r a n s i t i o n
Maintain your brand reputation, ensure
business continuity, keep remaining
employees engaged and makes sure that
people leave feeling positive about their
contribution to the workplace

6. G L O B A L S U P P O R T
Canada
29
USA
86
Asia
30
LATAM
27
EMEA
225
AU/NZ
8
• Operating in nearly 400 offices in 70+ countries
• Managed as a centralized, global business unit under Adecco
• 3,000+ career coaches and consultants
• Delivery in 45 languages
• GDPR compliant and audited data security
• Seamless service and quality brand in every market
• 7,800+ clients and 300,000+ candidates per year