1. John Medrano
John.medrano@sutherlandglobal.com 170 Conrad dr.
914.850.2852 Rochester, NY 14616
Summary of Qualifications
Driven, genuine and passionateleader with 6 years of increasinglevels of responsibility.Aself-starter and fastlearner who is eager
to expand on proven history in leadership and achievehigh-quality results.Strongpersonal skillsto motivate and lead individuals
specifically in a sales environment.
Professional Experience
SUTHERLAND GLOBAL SERVICES, Rochester, NY, September 2010 - present
AT&T MobilitySalesand Service Senior Manager October 2015 – Present
Lead team of 6 sales and serviceManagers who help 15- 20 agents focus on creatingnew AT&T residential customers whilealso
servicingterritorial AT&T wireless accounts.Createa coachingplan for each manager to execute on a daily basisto help meet and
exceed clientKPI’s and business goals and needs.
Additional Responsibilities and Key Accomplishments:
• Consistently surpassmonthly sales quota by an average of 115%
• Certified to administer LEAD development program, and aid in the development of new leaders
• Host weekly and daily sales tailgates and meetings to drive performance
• Look at performance trends to effectively change programinitiatives to make the program profitable
• Effectively coach to monthly sales quotas and incentiveplans to achieve programobjectives
• Perform quality checks,develop and review performance reports and implement measures to improve sales performance
AT&T MobilityDMDR SeniorTeam Manager December2014 – October 2015
Lead team of 6 sales and serviceManagers who help 15- 20 agents focus on creatingnew AT&T residential customers whilealso
servicingterritorial AT&T wireless accounts.Was also in chargeof quality control and our B2B small sales group.Create a coaching
plan for each manager to execute on a daily basisto help meet and exceed clientKPI’s and business goalsand needs .
Additional Responsibilities and Key Accomplishments:
• Recognized as ‘leader of the month’ April 2015 and May 2015
• Helped create the quality control formfor DMDR in SQMS
• Established newlargeaccount clients in our B2B program with HBO and Boeing
• Was ableto help maintain a CM of over 25% throughout my tenure with DMDR
AT&T MobilityDMDR LEAP SpecialistFebruary 2014 – December2014
Worked with managers to create and execute coachingplans based on the LEAP coachingphilosophy. Also created an onboarding
process to help new managers get up to speed quicker for minimal learningcurve.
Additional Responsibilities and Key Accomplishments:
• Was in chargeof skillingup Team Leads in LEAP and shadowingthem duringsessionsto providefeedback
• Initiated our “Success Street” initiativethathelped reengage consultants by incorporatingadditional coachingand positive
interactions
• Helped establish the LEAP trainingprogramand cater it towards the DMDR program with new trends
AT&T MobilitySalesand Service Manager August 2011 – February 2014
Lead team of 20 sales and serviceconsultantsfocusingon creatingnew AT&T residential customers whilealso servicingterritorial
AT&T wireless accounts.Create individual consultantand team sales targets,monitor performance and report daily sales.
AT&T MobilityDMDR Manager March 2011- August 2011
AT&T MobilityDMDR Inside SalesRepresentative March2010 – March 2011
Education
A.S., Liberal Arts, Monroe Community College, May 2007