The document provides information about Clear Voice service, including key product benefits, requirements, limitations, frequently asked questions, calling features, billing plans, network requirements, and 911 information. It details that Clear Voice is a phone service that runs over a broadband internet connection, allowing customers to make calls using a traditional phone without needing a computer. It also outlines important considerations like the need for a minimum internet speed and how 911 calling works with VoIP versus traditional phone service.

2. Low monthly cost

3. Minimal taxes and fees

4. Great international rates

5. Feature rich service

6. Advanced call forwarding

7. Voicemail to email

8. Simultaneous ring

9. Remote access to MyAccount

10. Quality phone service

12. Minimum CINR ≥ 8

14. Credit Card Machines

15. DirecTV DVR's and older DirecTV Tivo's

17. Phone adapter

18. Ethernet Cable

20. Guinea-Bissau

21. Nauru

22. Papua New Guinea.

23. Sao Tome & Principe

24. Tokelau

25. Tuvalu

26. Kiribati

30. Set Baud rate to 9600

33. Clear provides a temporary telephone number until porting is complete.

34. The customer must fill out the eLOA within 5-days of the port order. Fill this out on behalf of the customer at time of order if possible.

35. The customer will be notified of the port date through My Account.

36. Success! The number will be moved from previous provider to Clear. The temporary number will be removed and the ported number assigned.

38. If the customer is under contract with their old phone company.

39. Features on the phone line like: DSL, transfer freeze, distinctive ring, ring master, ISDN or CENTREX, can cause the order to be rejected by the old phone company.

40. Pending changes on the old phone line like a move order or cancellation.

42. Have the customer power cycle the Phone Adapter & Clear Modem by unplugging the power cord (the small black wire) for 10 to 15 seconds and then plugging it back in. Wait for the light to turn solid green before proceeding.

43. Make sure the telephone is plugged into the "Phone1" jack on the Phone Adapter.

44. Make sure that all the cables and adapters are securely plugged in and that all of the modem and phone adapter lights are lit showing power.

46. The email inbox currently exceeds its capacity, and is not allowing any more messages to come in.

48. The speakers are not turned on.

52. Turns on the “International Mode”

53. Sets the “Baud Rate” to 9600

57. Program the unit to dial *99 before each dial (the customer may want to call the processing company and walk through the process with them, or

59. Outside their home, they will need to find the network interface unit (NIU), pictured at the right, located outside the home, probably near the cable box and the electrical meter.

60. After opening the box, they should locate the telephone wire with a modular plug, next to the jack. It looks like an ordinary telephone cable plug.

61. Then they will unscrew the box cover, disconnect all plugs, and tape electrical tape to the ends of each one, thoroughly covering each one. Images of older and newer NUIs are shown below.

62. Back inside the house, they will need to connect their Clear Voice Adapter to the inside wiring at any phone jack. Note, typically Voice adapters only have enough ring power for three to four telephones. Connecting more than that may cause all of them to stop working. The customer should plug one telephone in at a time to test for dial tone and ensure they do not have this problem.<br />3219450163830800100163830<br /> Older NIU Newer NIU<br />