The document discusses a service called Dial Sure that allows call centers to display the calling line identity (CLI) of a local area code to the called party in order to increase contact rates. A survey found that 71% of people do not answer calls from blocked or unknown numbers, while 66% do not answer 08 numbers, but 75% are likely to answer calls from a local number. Dial Sure automatically localizes the CLI displayed for each call based on the called party's postcode or area code. Testimonials from customers report increased contact rates of up to 265% when using Dial Sure.

1. Calling Line Identity Localisation
info@dialsure.com | 0345 680 6800 | www.dialsure.com

2. How would you respond to the following incoming calls?
Withheld or Unknown Number:
In a recent independent survey of 2,000 UK
consumers, 71% said they were either
UNLIKELY TO, or WOULD NOT
answer a call from a
blocked or withheld number.
info@dialsure.com | 0345 680 6800 | www.dialsure.com

3. How would you respond to the following incoming calls?
0845, 0870 and Freephone Numbers:
In the same survey and somewhat
surprisingly, 66% said they were also
UNLIKELY TO, or WOULD NOT
answer a call from an 08 number
(including 0800 numbers).
info@dialsure.com | 0345 680 6800 | www.dialsure.com

4. How would you respond to the following incoming calls?
Local Area Code from Called Party's Area:
Conversely - and creating a major
opportunity for your call centre - 75%
said they were either
LIKELY TO, or WOULD
answer a call from a
local geographic number.
info@dialsure.com | 0345 680 6800 | www.dialsure.com

5. Dial Sure: Targeting the 75%
Dial Sure allows YOUR call centre to
reach the 75% by displaying the Calling
Line Identity (CLI) of a town or city
close to each called party on a per-call
basis.
All calls made by your dialer are
AUTOMATICALLY localised according
to the postcode or area code of the
called party. Though this is done in real
time, it adds no perceptible dial delay.
We operate with more than ¾ of a million numbers covering almost every
UK area code. This makes Dial Sure localisation highly effective.
info@dialsure.com | 0345 680 6800 | www.dialsure.com

6. Mobile CLI Presentation
With improvements in customer contact rates provided through the use of CLI
Localisation, Dial Sure customers also have the option of using a mobile CLI for
presentation purposes.
Unsurprisingly, the use of a mobile number as the presentation
CLI has also generated significant increases in contact rates.
Dial Sure may ONLY be configured to present an 07 number
when calling a mobile phone. It is not possible to present a
mobile number to a call made to a landline number.
Dial Sure mobile numbers provide full return call capability
to ensure that missed callers are directed to the
appropriate call centre or campaign that originated the call.
info@dialsure.com | 0345 680 6800 | www.dialsure.com

7. Dial Sure: Implementation
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No equipment or installation;
No internal operational changes;
No up-front costs;
No downtime or disruption to service;
Full integration with existing equipment / services.
I set aside half a day to set up
Dial Sure but did it in 30 minutes.
Martin Cooke,
Reason8
info@dialsure.com | 0345 680 6800 | www.dialsure.com

8. Average increase in Contact Rates
28%
info@dialsure.com | 0345 680 6800 | www.dialsure.com

9. Recent Results: The Cheque Centre
All Customers: Returned Calls
Existing Customers: Contact Rate
With Dial Sure
Without Dial Sure
New Customers: Contact Rate
0
50
100
150
200
250
300
350
400
info@dialsure.com | 0345 680 6800 | www.dialsure.com

10. So, what do users think?
Dial Sure immediately started to produce great
results within our collections team, giving us an
increase in pick up rates of 35% within New
Debt, 120% within our Aged Debt and a 265%
increase in Returned Calls to the business.
Implementation was fast and simple with very
little input from our IT Team.
Michelle Holloway, The Cheque Centre
info@dialsure.com | 0345 680 6800 | www.dialsure.com

11. So, what do users think?
We started working with Dial Sure after taking an interest in
the CLI Localisation service. Given almost no lead time by
ourselves due to external business pressures, the expertise
and willingness to go above and beyond shown by the
entire Dial Sure team was genuinely refreshing, and that
commitment has not lessened in the subsequent
relationship. Dial Sure is an exceptional service, plain and
simple - they have our thanks, and our business.
Paul Leahy, ICON Communication Centres
info@dialsure.com | 0345 680 6800 | www.dialsure.com

12. Further Information
Paul Taylor
Sales Manager, Nexbridge
03456 800 809
ptt@nexbridge.co.uk
info@dialsure.com | 0345 680 6800 | www.dialsure.com