As VoIP technology has revolutionized our work and communication, we still face issues. These issues can be significantly enhanced with the right tools and proper planning to enjoy high-quality and affordable international calling and avoid any problems arising. In this blog, we will share some insider tips from retail VoIP service providers on ensuring your company gets the most out of your VoIP call termination service and how to avoid common problems.

1. VoIP Termination Issues :
What They are and How to Prevent Them

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• Calls aren’t reaching their final destination
• Call quality is poor
• Call terminates early
• Jitter or data packet loss
• Unable to make calls
• Echo on VoIP calls
Troubleshooting Problems of A-Z VoIP Termination
• Calls aren’t reaching their final destination
• Call quality is poor
• Call terminates early
• Jitter or data packet loss
• Unable to make calls
• Echo on VoIP calls

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VoIP Termination Issues: What They are and How to Prevent Them
Before the arrival of VoIP (Voice over Internet Protocol)
to the market, all phone calls were routed through the
public switched telephone network. These calls were
long-distance and international, which made them pricy.
As a result, most small or medium businesses could not
afford to expand their reach to global markets.
But the entire scenario changed as VoIP entered the
picture. With VoIP call termination, businesses of all sizes
can afford to make and receive secure, high-quality
international calls and connect customers worldwide.
As VoIP technology has revolutionized our work and communication, we still face issues. These issues can be significantly
enhanced with the right tools and proper planning to enjoy high-quality and affordable international calling and avoid
any problems arising.
In this blog, we will share some insider tips from retail VoIP service providers on ensuring your company gets the most
out of your VoIP call termination service and how to avoid common problems.
Bankai Group

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What is VoIP Termination?
VoIP termination, also known as call termination, routes
phone calls from one provider to another until the call is
delivered (via VoIP Voice over Internet Protocol) to the
correct recipient or final destination (i.e., the end-user).
The end user, or the endpoint, means the destination
where the call is received; for example, it may be any
phone or service such as skype or PSTN, depending on if
the calling party contacts a landline number or mobile
network carrier.
The voice termination provider is responsible for taking
your incoming calls and routing them to their
destination. They ensure that the call quality does not
deteriorate and that the call is completed adequately. It is
possible only with the development of VoIP technology.
Bankai Group

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How does VoIP Termination work?
Call termination transfers voice packets over the Internet
rather than the public switched telephone network
(PSTN). It allows for much cheaper long-distance and
international calls. For example, VoIP operations transfer
data into small packets from one caller to another
through Wi-Fi or broadband connection. As the call
reaches the destination, the packets are reassembled to
form the original data to be communicated to the
recipient. VoIP uses primitive technology, supporting 3g
or 4g phone networks.
There is no requirement for any additional hardware
devices or infrastructure. The calling party uses VoIP-
compatible devices such as phones, tablets, or
computers.
Bankai Group

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Common A-Z VoIP Termination Problems
VoIP call termination is an essential part of today’s business
world, and there are some fundamental problems you need to
be aware of to avoid them. However, with some planning and a
little insider help from your VoIP provider, these issues can be
easily prevented, and you can enjoy low-cost international
calling.
You may have experienced issues with your VoIP termination as
a VoIP user. Audio issues, dropped calls, inaccessibility, and
echo are a few common problems with this service. With the
proper setup and some troubleshooting steps, you can enjoy
reliable and affordable call quality from your VoIP provider.
VoIP termination issues can cause problems with incoming and
outgoing calls, so we’ll review some common misconceptions
about VoIP issues and what we can do if you notice any
disruptions in your calls.
Bankai Group

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Calls aren’t Reaching their Final Destination
VoIP calls will not reach their final destinations if there is a
failure in the VoIP infrastructure, customer equipment, or an
issue with your provider’s network or router. So, you need to
call your provider to determine what failover provisions they
use. If your provider doesn’t provide the fully redundant call
routing and failover provisioning, it may have to be considered
for replacement.
Another resolution is that VoIP providers offer toll-free
emergency services and backup Session Initiation Protocol (SIP)
connections. For example, VoIP providers are expected to offer
99.99% uptime, including an easy way to place calls during an
outage using a backup SIP service connection. In case you fail
to do so, you can have serious consequences on businesses’
reputations and lead some customers to switch providers.
Bankai Group

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Call Quality is Poor
Internet service is the biggest concern for customers who use
VoIP as a primary communications solution. For example, if
you’re facing poor call quality with VoIP call termination, you
need to check your internet service. You may need more
bandwidth to support high call quality. Generally, depending on
codecs, you’ll need approximately 85-100 kbps per concurrent
call to ensure high call quality.
Codecs are defined as the size of samples that is it is responsible
for compressing and decompressing voice data. Suppose the
compression rate is higher, the better the sound quality.
Different codecs can significantly impact bandwidth and delay,
so choosing something appropriate for your business is
essential. So, before switching to VoIP, ensure sufficient
bandwidth is allocated
Bankai Group

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Call Terminates Early
VoIP termination is an essential function of any VoIP solution
provider. Since voice packets are transferred in small units using
the Internet. These packets move in the best possible way to
reach their destination with little or no loss. But sometimes, they
fail to reach their destination, resulting in a high packet loss. In
some cases, loss of packets may end your calls. The reason
behind not reaching their destination is usually network
congestion.
In this case, there are two straightforward fixes:
• Increase the available bandwidth on the network
• Prioritizing real-time voice traffic using Quality of Service
(QoS) settings
Bankai Group

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Jitter or Data Packet Loss
“Data packet loss” is one of the most common VoIP issues, but at your
end, it might look like poor call quality, network, or slow service. Jitter is
an unnatural lag that occurs when data packets don’t arrive at the
destination on time. It usually occurs due to congested networks
causing choppy audio and packet loss, leading to poor VoIP call quality.
It happens while millions of data travel simultaneously on the same IP
address. A jitter buffer is a tool used to fix it by shuffling media packets
and implementing a proper order for their arrival.
Check your wireless or wired setup to resolve the issue and improve call
quality. To avoid glitches or poor conversation, consider wired earbuds
or phones as they are corded or USB. If the problem is not with your
headphones, you need to check the network as a jitter occurs due to
network congestion. It would be best if you upgraded your internet
connectivity through ISP. The IT department can fix this issue using a
network monitoring tool by identifying the packet streams carrying VoIP
data and tagging them for protection using Quality of Service (QoS)
features.
Bankai Group

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Unable to Make Calls
Dropped calls are sometimes frustrating, and it may happen that the
VoIP platform doesn’t allow you to make outbound calls. The reason
is completely failing to connect, or the system shows an X screen with
no error message.
First Possibility: If your caller ID is banned, check it with your
provider or buy a new virtual number.
Second Possibility: If your calls are dropping or not connecting, it
may have two possible connected routers that drop critical data
packets. So, this issue has no connection with the router configuration
and is more related to the network layout. Similarly, two routers
simultaneously cannot process and transmit packets due to firewalls
that disrupt the internal network and VoIP traffic.
For example, some devices are processed by ALG and rewritten by firewall or NAT for better flow. This causes several
VoIP problems such as being unable to make calls. It can be resolved by disabling SIP ALG and ensuring no two routers
inhibit pocket flow.
Another solution is to place VoIP phones on VLAN (Virtual Local Area Network).
Bankai Group

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Echo on VoIP Calls
Echo on VoIP calls means latency. Voice packets arrive at the
destination at different time intervals and sound levels, making
quality-producing conversation challenging. In this problem, the
receiver can only hear.
There are three causes of echo interference: Device, Bluetooth
headset lag, or Network latency.
Bankai Group

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Solutions of Echo on VoIP Calls
• Solution for Device
Always check your device configuration first when experiencing
problems with VoIP calls. Also, ensure that you are using the latest
version of your device, including hardware, and perform a test of the
functionality. You may also need to check any buffer that temporarily
stores data.
• Solution for Bluetooth Headset Lag and Network
If there is no issue with your device configuration, check your Bluetooth and
try fixing the problem by adjusting the volume. Another cause of echo may
be of internet connection fault. Check your network stability and run a
speed test to find the bandwidth level.
Network congestion is another cause because it carries more data than it
can handle. So, examine your QoS (Quality of Service) configuration on all
network links in this case.
Bankai Group

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Conclusion
With VOIP, your business can benefit from the increased flexibility
and lower cost of long-distance calling. International calls can be just
as affordable as domestic calls. Because the Internet is truly global,
you don’t need to worry about time zones or different currencies in
your overseas markets.
With remote offices, mobile workers, and overseas customers, VoIP
makes it easier to have point-to-point audio or video conversations
than ever before. As a result, there’s an ever-increasing need for
international calling solutions.
Bankai Group

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Thank You
Headquarters
Bankai Group
100 Quentin Roosevelt Blvd, Suite 503,
Garden City, New York – 11530
Phone
Email
Website
: +1 718 713 8417
: info@bankaigroup.com
: www.bankaigroup.com
Bankai Group