Claus Heine has over 20 years of experience in both the private and public sectors building bridges between IT and business. He is passionate about exploiting technology to achieve business goals. He has held leadership roles such as Head of Support and Service Delivery, Head of Development, and Nordic Digital Business Director. He is results-oriented, flexible, and focused on improving efficiency.

1. CURRICULUM VITAE
Claus Bahne Heine Page 1
CLAUS HEINE
I have always been passionate about building bridge
between IT and business, and how to exploit IT to
achieve business goals. I have more than 20 years of
working experiences from the privat and financial
sector and it.
My profound financial competences are combined
with strong technical acumen, and thereby securing
specific and relevant results for the customer and
business unit.
I am sincere, open-minded and enthusiastic. I have an
outgoing nature and like to build up good and strong
business relations. I am flexible, patient and
persevering. I focus on improving efficiency and
reduce complexity, prioritising goals and keeping
budgets as well as converting strategies into action
plans.
CONTACT INFO
Email: Claus.heine@gmail.com
Phone: +45 61 91 37 67
Address:
Bygvænget 31
4520 Svinninge
LinkedIn: https://dk.linkedin.com/in/clahei
CORE COMPETENCES
Structured and result oriented business leader with 20 years of experience in the
international IT environment/Market. I have a broad experience in people management,
project management, IT development, IT strategy, IT operation and IT sales.
 People Management
 Business and Project Manager
 Account and Sales Manager
 Business Solutions Strategy
 Contract negotiation and supplier management
 IT Service Delivery Manager
 IT Development Management
 IT Management
 IT Service Management
 IT Infrastructure Management
 Helpdesk Management
 Mobility and collaboration strategy
 AV meeting rooms - Video (Tandberg/Cisco) Nordic solution "strategy"
 APP Development Management
BUSINESS EXPERIENCE
2015 -
KMD A/S
Head of Support & Service delivery
Responsibilities:
Digitalization of important welfare areas such as education, elderly care, health,
unemployment, social care etc:
 Innovation Management and New Business Development
 Communities supported by social media

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 Public-Private-Innovation Cooperation
 Being responsible and accountable for all project deliverables
 Manage external project resources which include multiple vendors
 People management of Innovation team
 Establish effective stakeholder management with business and front line organizations
 Driver on implemented customer agile project management of software projects and
solution within SCRUM
Results: A substantial strengthening of internal and external reporting - A very substantial
strengthening of individual accountability - A strong boost to morale and employee satisfaction
2014 – 2015
CPH ARIPORT
Head of Development
Responsibilities:
Overall responsible for the development and Asset management (ISO55000 and PASS55)
 Ensure that all IT service management processes was conducted from development to
operations
 Work and build a Asset management organization in order to ISO 55000/PAS 55
Standard
 Lead and work with project teams to develop and/or modify, document and
implement Transmission Asset Management functions and responsibilities
 Participate in the coordination of asset management activities, including review and
validation and follow-up of information and capabilities requests, external
communications materials such as strategies and plans, Executive Briefings, and
Transmission Asset Management meetings
Results: Implemented ISO55000 process
2008-2013
TRYG A/S
Nordic Digital Business Director
Responsibilities:
Strategic collaboration Consulting, including business plan & sales strategy development.
Advising new businesses on formation of corporations and business structures.
 Strong client focus – ability to operate at prime customer contact level typically at
senior manager/director level.
 Demonstrates a breadth and depth of operational service delivery management
expertise, preferably in an international environment.
 Demonstrable experience of having designed and implemented significant productivity
as well as customer satisfaction improvements
 Strong development focus - advocate of developing employees, teams and the
business
 Thorough understanding of customer’s business and market sector and able to use
that knowledge to anticipate how future services offers need to evolve to meet
customer requirements
P/L and budgeting responsibility. Driver on implemented customer agile project management of
software projects
Results: Negotiated new Nordic contracts in the tele area.

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ADDITIONAL DATA
CAREER
 Head of Support & Delivery Manager KMD 2015 – Present
 Head of Development CPH 2014 – 2015
 Nordic Director TRYG 2008 – 2013
 Senior Service Delivery Manager CSC 2000 – 2008
 Training support responsible SAS 1998 - 2000
 Sales ALFA ROMEO 1988 - 1998
PROJECTS
 Responsible for implementation of Teleopti Workforce Management
 Responsible for implementation of new coporate telephony infrastructure
 Cisco´s - Collaboration strategy for Video, CallCenter and infrastructure (WAW, LAN)
 Responsible for implementation of Mobile Device Management (MDM)
 The Digital Job placement (Collaboration and Digitization)
PERSONAL
CHARACTERISTICS
Characteristics of my management style and personality are:
 Fast, analytical and rational
 A proactive approach and a sharp focus on quality and delivery
 Persistent and able to pull through – also under pressure
 Achieve results through dialogue
 Strong business acumen and the ability to act as a strong business partner vis-à-vis the
VP and the management team
 Excellent team player with strong interpersonal skills; the ability to effectively
communicate and interact across cultural and organizational barriers
 A strong negotiator and possess natural decision-making skills
 Strong strategic and analytical skills
2000-2008
CSC A/S
Senior Service Delivery Manager
Responsibilities:
Overall responsibility for all ITIL processes for the customer and overall responsibility for all IT
service management processes
 Provide leadership and direction for various teams and team leaders
 Helpdesk management for multi-discipline teams
 Manage technical and organizational risks
 Define and manage service level agreements (SLA’s) in relation to internal services and
external clients, ensuring the SLA’s are achieved on time and within budget
 Define and manage the Technical support teams, ensuring full training, coverage and
escalation processes in place
Results: A strong boost to morale and employee satisfaction
2009 – 2010
BLUETOWN
Advisory board Members
BlueTown has a dynamic international advisory board, consisting of recognized experts within
the mobile communication field. The advisory board works actively for the development and
execution of BlueTown’s vision and strategic business plan.

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 Enthusiastic, creative and entrepreneurial in my thinking
 Open, energetic and possess a good sense of humour
LANGUAGES
 English Fluent
 Swedish Good
 Norwegian Good