1. Michael D. Freeman
72-61 113th
Street, Forest Hills, NY 11375 ∙ 646-334-3188 ∙ MichaelFreeman@mddfreeman.com
Global process improvement leader with 18+ years of outcome-driven results in learning development,
organizational change management, program management, and consulting on numerous multi-million
dollar projects. A conscientious leader in who has worked across multiple initiatives in Banking, Finance,
Industrial, Insurance, Manufacturing, Technology, Non-Governmental, and Public Service.
Selected Accomplishments
• Provider of leadership and day to day management to drive integrated education efforts for multiple +
$50 million business process transformation / business systems, and change projects
• Confidently managed projects in two geographies and global stakeholder leadership
• Served a rotational career development role as a Global Learning Consultant responsible for the
maintenance , development and deployment of a learning portfolio for +10,000 partitioning consultants
• Managed a business transformation and systems project as a European Change Management and
Learning Lead based in Rome, Italy for a global industrial company with +28 European subsidiaries
• Completed a United Nations graduate internship. Authored 15 articles for Africa Report magazine
Summary Business Experience
American International Group, AIG, Inc., Neptune, NJ 2013 – 2014
Learning Development Manager
• Applied broad business perspective to translate the training, development and organizational
performance needs into integrated workplace learning and performance solutions
• Assessing, designing, delivering, implementing, evaluating, and acting in a project
management capacity for learning/performance solutions.
• Acting as strategic learning consultant to the business, and as a strategic partner
• Communicating a strong value proposition for learning and development to the organization
• Informally mentoring more junior resources; acting as project lead on significant company-wide
initiatives/projects
• Developed and implemented a framework for maintaining the standards and practices
Learning Lead – Business Systems Solutions, Benefit Solutions
• Responsible for working with senior stakeholders and key business leaders to provide learning
consultation for a +$27 million business process / system transformation project
• Act as Change Management Lead providing stakeholder analysis, communication strategy, and
risk assessment
• Developed training materials, leader’s guides, course related job aids and other documentation that
will reinforce training content
International Business Machines, IBM, Corporation, New York, NY 2005 – 2013
Managing Consultant, Application Innovation Services – Global Business Services
• Applied consulting expertise and experience in leading-edge learning design and implementation
to develop standard learning and training curriculum for multi-million dollar business
transformation / system, change projects
• Developed and executed multiple knowledge transfer training programs for technical and non-
technical participants leading to sustainment of business process and business systems solutions.
• Team member to provide learning and change management responses to RFQ, RFP, RFT, and
BAFO for more than $100 million in signed/won multiple contracts
• Managed multiple teams of 15 – 30 member onshore and offshore learning professionals
• Developed strategy, approach and knowledge transfer programs for a multi tier level, enterprise
wide Help Desk supporting +5,000 users of implemented systems and change solution
• Provided mentoring and learning skills development for more than +8 practioners
• Managed multiple project teams to support learning development for more than 10,000 practioners

2. Michael D. Freeman
72-61 113th
Street, Forest Hills, NY 11375 ∙ 646-334-3188 ∙ MichaelFreeman@mddfreeman.com
RealNetworks, Inc., Seattle, WA 1999 – 2002
Business Analyst, Learning Lead – Business Systems
• Siebel implementation for Siebel Sales, Contact Center, Partner and Marketing
• Translated business requirements into functional requirements
• Managed update designs throughout the project
• Plan and project manage learning rollouts for new user groups
• Oversee/lead training content development and training delivery
Special Olympics, Washington, DC 1995 – 1999, 2002 – 2005
Program Manager, Asia-Pacific – Organizational Development
• Manage Program, athlete, volunteer, and sponsor development for Asia-Pacific countries
• Supported the establishment of a regional office in Hong Kong, China
• Liaise and support Hong Kong, China Minister of Sport and Health with China Summer Games
• Manage an annual global Family Development Grant, +1 million dollars in order to increase
family membership, family support and athlete membership
• Served as staff to Chairman of the Board, Special Olympics, Hon. Sargent Shriver
Program Manager, Africa and Middle East – Organizational Development
• Opened new Special Olympics programs in Oman and Yemen
• Supported the establishment of a regional office in Capetown, South Africa
• Support Program development for Africa / Middle East countries
• Liaise between Director of Africa / Middle East and individual country programs and leaders
• Develop and Delivered Program Certification and Governance Programming
Education
1987-91 New York University
Bachelor of Arts
Major: Political Science / French
Minor: History
Focus: International Politics
1989- 90 L’Institut de Touraine,
Tours, France
DALF: Advanced French
DFP: Professional French
1993-94 Goethe-Universität,
Frankfurt am Main, Germany
Zertificat: Advanced German
Additional Certification
Siebel – Certified Expert, Siebel Customer Relationship Management Business Analyst
Primary Software Experience
SAP: ECC 6.0, SRM, (Fi/Co – Materials Management),
Procurement, Enterprise Asset Management, Supply Chain
Management
Adobe Photoshop & Macromedia Captivate
Siebel CRM,: Administration, Contact Center and Service,
Enterprise Marketing, Partner,
Ancile: Info Pak, uPerform
IBM Maximo: Asset Management Articulate Studio, Dojo Toolkit
IBM Documentum, Content Producer, Simulation Producer,
Rational, Lotus Notes, Symphony Suite
Saba LMS 5.4
Eloquence BMC Remedy - Help Desk
Salesforce.com Microsoft Office Suite, including Project, Visio
Oracle UPK Microsoft Windows 95, 98, NT, 2000, XP, 7, 8

3. Michael D. Freeman
72-61 113th
Street, Forest Hills, NY 11375 ∙ 646-334-3188 ∙ MichaelFreeman@mddfreeman.com
Core Areas of Expertise
Change Management Education and Training Methodologies
Virtual stakeholder management Instructional Design
Help Desk Management E-learning/ Web Based Training
Contact Center Management Role-based curriculum design
Project Management Process Improvement
Global Learning and development programming LMS, LCMS and Assessments Software
Deliver Technical / Functional Training Contract Team Support
Learning & Organizational Development Skill Set
Budget Planning Knowledge Transfer Programs
e-Learning Organizational Development
Communication Planning Outsourced Training Programs
Stakeholder Leadership Management Presenting to Key Decision Makers
Job, Needs, and Task Analysis Self-help Training
Curriculum Development Simulations
Delivering Training Train the Trainer
Measuring Training Effectiveness Training Evaluation and Assessment
Needs Analysis Scheduling
Audience Analysis New Hire Training