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1. ORGANIZATION AND MANAGEMENT
Classification of Managers
COMPETENCY CODE: ABM_AOM11-Ia-b-1

2. ORGANIZATION AND MANAGEMENT
By the Numbers…
8% of job applicants say that a good rapport with the manager
is most important when considering a new employer.
42% of individuals ages 18–34 say they do not want to become
a manager.
28% of people would lay off/fire their boss if given the option.
51% of workers say they do not have qualified managers.
52% of workers say their boss is likable.
35% of employees who have quit their jobs say it’s because of
unhappiness with management.

3. ORGANIZATION AND MANAGEMENT
Who are Managers?

4. ORGANIZATION AND MANAGEMENT
Who are Managers?

5. ORGANIZATION AND MANAGEMENT
Who are Managers?
A manager is someone who coordinates and
oversees the work of other people so that
organizational goals can be accomplished. A
manager’s job is not about personal achievement
— it’s about helping others do their work.
Management, Robbins & Coulter, pp. 34

6. ORGANIZATION AND MANAGEMENT
Classification of Managers
Top
Managers
Middle
Managers
First-line
Managers
Non-Managerial Employees
3 Levels of
Management

7. ORGANIZATION AND MANAGEMENT
Classification of Managers
1. First-line Managers.
- manage the work of non-managerial employees
who typically are involved with producing the
organization’s products or servicing the
organization’s customers.
- may be called supervisors or even shift
managers, district managers, department
managers, or office managers.

8. ORGANIZATION AND MANAGEMENT
Classification of Managers
2. Middle Managers.
- manage the work of first-line managers and can
be found between the lowest and top levels of
the organization.
- they may have titles such as regional manager,
project leader, store manager, or division
manager.

9. ORGANIZATION AND MANAGEMENT
Classification of Managers
3. Top Managers.
- are responsible for making organization-wide
decisions and establishing the plans and goals
that affect the entire organization.
- These individuals typically have titles such as
executive vice president, president, managing
director , chief operating officer, or chief
executive officer.

10. ORGANIZATION AND MANAGEMENT
Where do Managers Work?
A manager works in an organization.
An organization is a deliberate arrangement of
people to accomplish some specific purpose.
Management, Robbins & Coulter, pp. 35

11. ORGANIZATION AND MANAGEMENT
3 Common Characteristics of an
Organization
Distinct
Purpose
People
Deliberate
Structure

12. ORGANIZATION AND MANAGEMENT
3 Common Characteristics of an
Organization
1. Purpose – typically expressed through goals (or
Mission) that the organization hopes to
accomplish.
MISSION VISION CORE VALUES
What you want to do What you want to become How would you do it

13. ORGANIZATION AND MANAGEMENT
3 Common Characteristics of an
Organization
2. People – what it takes to perform the work that’s
necessary for the organization to achieve its
goals.

14. ORGANIZATION AND MANAGEMENT
3 Common Characteristics of an
Organization
3. Structure – all organizations develop some
deliberate structure within which members do
their work.

15. ORGANIZATION AND MANAGEMENT
[ end of lesson ]