Claire Price has over 13 years of experience in software testing and quality assurance using Agile methodologies like Scrum. She is currently a Scrum Master and QA Analyst at CDK Global in Dubai, where she leads a team ensuring high quality deliverables. Previously she held QA roles at ADP DSI in the UK and Middle East. She has a diploma in business from AAT and credit management certification. Claire seeks a new leadership opportunity to enhance delivery of excellent quality products on time.

1. Claire Price MAAT Villa 4, Street 31c, Mirdif, DUBAI, UAE - PO Box 454521
+971 (0)52 668 1372
mrsclaireprice@googlemail.com
I am an open minded and objective person with an analytical nature and a love of effective
communication and team work which lends itself perfectly to Agile and scrum in software
development and adoption of Agile best practices. I have 13 years’ experience supporting, testing
and deploying software of the highest quality. I am outcome focused and committed to producing
high quality products that enhance users experiences. I believe in accountability and ownership of
workload and results.
I am currently seeking a new challenge to use my skills and experience to enhance and lead a
team focused on delivering excellent quality product within projected timeframes. I am a very
quick learner and enjoy building relationships both internally and externally through listening and
understanding individual and companies needs and requirements.
Employment History
CDK Global (Previously ADP DSI) Gulf Division SCRUM MASTER/QA ANALYST
August 2013 – To date
I relocated to the Middle East in 2013 as part of an R&D team tasked with bringing a largely UK orientated
ERP System to the Middle East. Supporting the pilot on site and at the office to ensure quality and obtain
successful market acceptance. Scrum master for the sprint team dedicated to developing a brand new bulk
vehicle processing module designed for the Middle East but to be globally acceptable. I also act as the agile
champion for the Middle East and am a member of CDKs Global Agility Guild with a view to promote and
train in agile and ensure software development is undertaken in an agile way using scrum. I also act as the
Middle East champion for any queries or training required on our currently used tools and methods.
Scrum Master
• Serving the development team by supporting them to complete the work in the necessary sprint
time and encouraging autonomy
• Working with the product owner to assist in refining and managing the backlog
• Guiding the team to ensure they are using best practices and getting the most out of the team
• Building trust amongst the team to help culture a blame free environment with the emphasis being
on problem solving and transparency amongst the team
• Removing any impediments in any way necessary
• Communicating with people outside of the sprint team in any capacity to ensure the team is left to
focus on the current work commitment.
• Coaching global team members in best practices
QA Analyst
• Prepare relevant data for testing of enhancements and defects.
• Create test scripts based on business requirements.
• Produce documentation required to release the software.
• Demo new development to stakeholders and customers at each release.
• Collaborate with stakeholders during the software development cycle to promote quality of the
product.
• Participate in Agile ceremonies
• Ensure all software released is tested and meets the quality gates in time for the code freeze.
• Plan and execute the release ready testing for monthly release and early adopters testing for
customers piloting new releases.
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2. ADP DSI UK Head Office- Automotive QA LEAD
June 2011 – August 2013
I moved to the head office to take the opportunity of being QA Lead in development of the General Ledger
on the latest version of the ERP system, by creating an accounting system that could be marketed globally
and caters for Latin accounting which has now been established in Latin accounting countries. Supported
Drive 1 and Rev 8 iterations by ensuring that developments and bug fixes were produced to the level
required and tested. Produced release documentation and click scripts for regression testing along with
providing familiarisation/handover training for new software to other associates, teams and customers where
required. I also undertook on-site support for pilot testing projects or related off-site support as required.
ADP DSI – Commercial Division SENIOR ACCOUNTS SUPPORT CONSULTANT
Feb 2004 – June 2011
This role required extensive Accounting and Trading knowledge. Main point of contact for customers with general
accounting queries, system use queries, period end cover and reconciliation assistance. Determining if the system
issue is set up, user knowledge or a defect and dealing with it accordingly taking into account their business practices
and the internal SLA deadlines. Acting as out of hours cover for customers period and year ends to resolve any
issues in system or accounting procedure.
INCLUDE ASSISTANT ACCOUNTANT
JANUARY 2002 – JANUARY 2003
Responsible for a region of Include; a division of Centre for British Teachers (CFBT). Assist the project managers
with their budgets, funding applications, finance queries and petty cash. Produce monthly accounts for each project
for both the project manager and the Financial Controller of Include. This role was time pressured and funding
applications had to be correct and submitted in set time frames with all correct supporting documentation.
MICROLIGHTS CREDIT CONTROLLER
OCTOBER 1998 – DECEMBER 2001
In this role I was the credit controller for a lighting manufacturer. Duties included processing credit applications, debt
collection, ensuring the credit insurance policies were adhered to, monitoring/setting credit limits, producing monthly
statements, bank reconciliations and instigation of debt collection procedures on bad debts.
BENNETTS INSURANCE ACCOUNTS ASSISTANT
APRIL 1993 – SEPTEMBER 1998
Responsible for a selection of insurers which involved making sure they received payment for the policies sold, less
commission within specified time period. Investigation of any discrepancies between the branches the insurers figure.
I also audited the branches with a view to reducing their liabilities and resolving any outstanding issues.
Systems Used
ADP/CDK Software all versions of Rev7 and K8
Jira
Zephyr
Confluence
Microsoft Word/Excel
Sage
Quickbooks
Sun
Fourth Shift
JD Edwards
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3. Professional Qualifications
AAT - Diploma Pathway – attaining full membership to AAT in 2008
Institute of Credit Management – Certificate achieved 2005
Modules included: Credit Management, Advanced Credit Management, Accounting, Business Environment,
Business Law, Practical Credit Management, Credit Management Law, Legal Proceedings and Insolvency
In-house Training Courses
Scrum Master
Cultural awareness
Education & Qualifications
Newbury College September 1990 – July 1992
BTEC National Diploma in Leisure Studies
Modules included:
Leisure Studies, Travel and Tourism, Finance, German, Organisations in its Environment, People in
Organisations, Marketing, Law, Advertising, Sport and Physical Education
Personal Details
I have a passion for new experiences; enjoy trying new things and visiting new places as often as we can
as family. A large amount of my spare time is spent being an active Beaver Scout leader in Dubai, being
able to plan and create exciting meetings where young boys can experience new things and learn life
skills gives me great fulfilment. Weekends are enjoyed by spending time together as family and being with
friends. Sporting wise I enjoy rugby, golf and swimming.
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