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SalesFundaa CRM FAQs
1. SalesFundaaFAQ New
1. Dashboard
2. Organization
NewOrganization
ViewActive
3. Contacts
Add new
Contact list
4. Tickets
Newticket
Ticket list
5. Enquiry
Add new
Enquiry list
Service enquiry
Products enquiry
6. Quotation
Newquotation
Quotation list
7. Invoice
NewPerforma Invoice
Performa listinvoice
Newtax invoice
Tax invoice list
8. SalesOrder
Newsales Order
Salesorder list
9. Work Order
Issue work order
Issuedwork order list
10. Challan
Newchallan
Challan list
11. Purchase
12. Project
13. Maintenance contract
14. Employee
15. Expense
16. Reports
17. MIS
18. Master
2. 1. Dashboard
Login to your CRM ClickDashboard
Here you can view all the summary of the important activities like enquiry status, upcoming
reminders, invoice overviews, over dues reminder, stock, purchase overviews,
complaint status, comment count (see screenshot below)
2. Organization
In thissectionyoucan addorganizationdata(purchaser,vendoretc.) like companyname,contact
personname,mobile no.,Primaryemail,addressandotherimportantdetailsabout
organization.
NewOrganization
How to add NewOrganization?
Clickon Organization NewOrganization
Fill upthe followingdetailsasshowninthe below screenshotandclickthe save button.
3. Nature of the Leadexplained:
Nature (i.e.Hot,Cold,Mature,& NotInterested)
Hot (red) meansleadisverymuchinterestedinbuyingyourproduct/service,
Cold(blue) means the chancesof the leadturningintoacustomerislow.
Mature (green) meanswhere the leadisconvertedintoacustomerand
NotInterested(Black) meanswhere the leadisnotinterestedinbuyingaproduct/service)
ViewActive Only
How to access data of ‘ViewActive Only’
ClickOrganization ViewActive Only
In thislistyoucan viewlistof organizationdataasshow in the below screenshot.
4. Selectaparticularorganization andyoucan performthe followingfunctions ashighlighted inRed
area inthe above screenshot.
Functionsyou can performto the selectedorganization:
SendMessage:Sendsmessage tothe selectedorganization.
5. Selectthe organization Click‘Send message on selection’ write the message and clickSend.
SendEmail: Sendemail tothe selectedorganization.
Selectthe organization Click‘Send Email on selection’ selectCampaignand click Send
ClickYes
Move to trash/ delete:Deletesthe selected organization.
Selectthe organization Click‘Move selectedto Trash’ Yes
Transfer ownership:Transferthe ownership i.e.Assign the particularitemtoyour
employee.
Selectthe organization Click‘Transfer selectedOwnership’ selectEmployee Name
Transfer Click‘Yes’
Import: Importthe data to the crm software throughanexcel sheet
Export: Export (download) the selecteddatatoexcel sheet.
Selectthe organization ClickExport selectedtoexcel
Selectthe organization ClickExport selectedtoExcel.
Clickon the organizationname to geta detailedviewasshowninthe screenshotbelow.
Detailsof ticket(complaint)raised,enquirymade, meetings,quotation,invoicesgeneratedandthe
restof the information canbe viewed ashighlightedin yellow inthe above
screenshot
6. Clickon the ‘Three dots’onthe right handside andyou can performactivitiesforthisparticular
organization like creatingaticket(complaint),new enquiry,newquotation,new
performainvoice andother functions ashighlightedinRedinthe above screenshot.
If you wantto update any comments,write inthe commentscolumn andclickon‘Post’.
To seta reminderforthisparticularorganization,clickthe ‘Bell’icon
To schedule ameeting withthisparticularorganization,clickthe iconnexttobell icon.(see green
highlightedbox inthe above screenshot)
To change the nature of status forthisparticularorganization,clickonthe respective button(see
blue highlightedbox inthe above screenshot)andclickon‘Post’
3. Contacts
Add New
How to add NewContacts?
ClickContacts AddNew
Fill upthe following contactdetailsasshowninthe below screenshotandclick the save button.
Contact List
7. How to viewexistingcontactlist?
ClickContacts –> Contact List
All the contacts whichyouaddedwill be shownhere.
4. Tickets
A Ticketisraisedwhenyouwantto intimate the supportteamaboutissuesfacedwhileusing the
productor service.Once the ticketisraised,the supportteamisintimatedand
actionis beingtakentoresolve the issue.
How to raise a NewTicket/Complaint?
ClickTicket NewTicket
Once you clickthe belowscreenwill appear.
Selectthe organizationagainstwhichyouwanttoraise a ticket.
Selectthe productagainstwhichyouwantto raise a ticket. Like inthe below screenshotwe are
raisinga ticketforSamsunggalaxymobile (seebelowscreenshot –redhighlighted
area)
8. Clickon the productand the belowscreenwill appearwhere youhave tomention the complaint
details.EnterSubjectline,selectthe appropriate dept.,selectpriority(seriousness
of the complaintashigh,normal,low), explainthe complaintindetail inthe main
bodyand click Save
9. Ticketiscreatedas seeninthe belowscreenshot.
Ticket List
ClickTicket Ticket List
Showsa listof ticketraisedsofar.
How to assigna ticket to an employee?
ClickTicket AssignTicket visit Tickthe check box against the organizationname click
‘AssignedEngineer’icon as shown in the belowscreenshot’s red highlightedbox.
11. 5. Enquiry
Add New
How to add NewEnquiry?
ClickEnquiry Add New Update the fieldsas shownin the belowscreenshot clickNext
12. Once you click next,the belowpage will appear where Product/service detailshas to be updated.
Enquiry can be of product or service,update as per your requirementneedand clicksave button
In the belowscreenshotpage you can perform the followingfunction:
- Postcomments andupdate its Nature to hot, cold, mature and not interested
- Create a quotationagainstthisenquiry
- Create Performainvoice againstthisenquiry
13. Enquiry List
Shows the list of enquiriesand it’s status.
How to viewenquirylist?
ClickEnquiry Enquiry List click on an enquiryto geta detailedview
Service Enquiry
Shows the list of service enquiry
How to viewService Enquiry?
ClickEnquiry Service Enquiry click on an enquiryto geta detailedview
Products Enquiry
Shows the list of Products enquiry
How to viewProducts Enquiry?
ClickEnquiry Products Enquiry click on an enquiryto geta detailedview
6. Quotation
How to create a quotation?
ClickQuotation NewQuotation Clickthe organizationagainst whichyou want to create a
quotation
Fill up the detailsas shown in the belowscreenshot and click next button.
To add quotation description,click,Master Quotationdescription clickNew Addsubject
and descriptionand click save.
14. Once you click Next,the followingscreenwill appear where the product detailshas to be updated
by clickingthe + icon
If the quotationisof any service,the clickthe servicestaband update itsdetails
Similarly,updatedthe otherchargesandterms& conditions
Once you update all the detailsclick ‘save and show’ detailsbutton.
15. Hence Quotation is created!
Quotation List
How to viewQuotation List
ClickQuotation Quotation List Click on any quotation to get a detailedview.
16. 7. Invoice
How to create Performa invoice?
ClickInvoice NewPerformaInvoice clickon the organization name for whichyou want to
create Performainvoice
Once you click on the organization, the followingpage will showwhere invoice detailshave to be
updated. Click Next.
17. Clickon + icon and products tab and update the fieldsasshown in the belowscreenshot and click
save button.
Similarly,update services,other charges,terms & conditionsand address details and click ‘save
and show details’
Hence Performa Invoice is created.
Performa Invoice List
How to viewPerforma invoice list?
18. ClickInvoice PerformaInvoice List click on the organization name to get a detailedview.
NewTax Invoice
How to create New Tax Invoice?
ClickInvoice NewTax Invoice clickonthe organization for which you want create newtax
invoice
19. Clickon + icon click products tab and update the following fieldsasshown inthe below
screenshot clickSave button.
Similarly,click on services,othercharges, terms & conditionsand addressdetails tab click‘save
and show details’
Hence New Tax Invoice is created.
20. Tax Invoice List
How to viewTax invoice list?
ClickInvoice Tax Invoice List clickon the organization name to get a detailedview.
8. Sales Order
How to create a NewSales Order?
ClickSales Order NewSalesOrder Clickthe organizationagainst whichyou want to raise a
ticket.
Once you clickthe belowscreenwill appear.
21. Fill upthe followingcontactdetailsasshowninthe above screenshotandclickthe Nextbutton.
Once you clickNext,the belowscreenwill appear.
Then, clickon ‘+’ iconand add fill upthe above detailsasshowninthe above screenshot andClick
Save icon button.
22. Now, update the ‘TermsandConditions’ byclickingonitstab as showninthe below screenshotand
click‘Save and showdetails’button.
The followingscreenwill appear andhence SalesOrderiscreated.
You can also edit,change the statusand cancel the salesorder by clickingthe respectivebuttonsas
highlightedinthe above screenshot.
23. SalesOrder List
Containsthe listof salesordercreatedsofar and alsotheircurrentstatus (see below screenshot)
ClickSales Order SalesOrder List Clickon the Organizationname against which you want to
edit/viewsalesorder.
9. Work Order
ClickWork Order Issue workorder clickon the organizationagainstwhichyouwanttocreate
workorder
Once you do that, the followingscreenwillappear
24. Update the fields mentionedasshowninthe above screenshotandclick next.
Enter the productdetails byclickingthe
Click+ icon underProductstab andfill upthe detailsasshowninthe below screenshot
Similarly,updateservices,othercharges,termsandconditionsbyclickingonthe respective tab and
clicksave.
25. Clickon Addressdetails andupdate the following detailsasshowninthe below screenshotandclick
Save
Once you save all the details, workorderwill be createdandthe followingscreenwillappear.
In the above screenyoucan also editthe workorder,update the status of the work orderto paid,
unpaidandcancel.
26. IssuedWork Order
How to viewthe listof issuedwork order?
ClickWork Order Issuedwork order clickon the organizationagainst which
you want to viewwork order
10. Challan
How to create Challan?
ClickChallan NewChallan ClickOrganizationname for which you want to create new Challan
Once you click,the following screen will appear
Fill upthe detailsasshowninthe belowscreenshotandclicknextbutton
AfterclickingNext,the followingscreenwill appear
27. Click, +iconand enterthe detailsof the productas showninthe above screenshotandclickSave
iconbutton.
Similarly,updateInstallationproducts,termsandconditionsbyclicking the respectivetabs andclick
save.
Once you save the above details,challanisprepared asshowninthe screenshotbelow.
28. In the above screenyoucan editthe challan,change itsstatus to pending,delivered,outandcancel,
and alsocreate invoice againstthe challanfromthe highlightedareainthe above
screenshot.
You can alsodownloadthe challanfromthe above screen.
Challan List
How to viewChallanlist?
ClickChallan challan list
11. Purchase
How to create Purchase Order?
ClickPurchase NewPurchase Order ClickOrganization name for whichyou want to create
new purchase order
Once you click,the followingPage willcome up asshowninthe below screenshot. Fillupall the
detailsandclickNext
Afterclicking‘Next’youwill have toupdate the Productdetails byclicking+icon and clicksave
button (see belowscreenshot)
30. How to view/editPurchase Order?
ClickPurchase Purchase Order List clickon the organization name for which you want to edit
purchase order
Once you dothat, the followingscreenwillappear
Performthe followingfunctionsfromthe above screenbyclickingthe respective tab:
Convertthispurchase orderpurchase entry
Editthis purchase order
Cancel thisPurchase Order
Downloadthe purchase order.
NewPurchase Bill
How to create New Purchase Bill?
ClickPurchase NewPurchase Bill click on the organizationname for which you want to edit
purchase bill
The belowpage will appear
31. Fill upall the necessarydetails andclicknext.
Thenadd Productdetailsandclicksave button.Similarly,update services,termsandconditions by
clickingonitstab.
Once you update the above details,click‘save andshow details’
Aftersavingthe detailsthe followingscreenwill appear andhence Purchase Bill iscreated.
32. Purchase Bill List
How to view/editPurchase Bill?
ClickPurchase Purchase Order bill clickon the organizationname for which
you want to editpurchase bill
Once you dothat, the followingscreenwillappear
Performthe followingfunctionsfromthe above screenbyclickingthe respective tab:
33. Editthis purchase bill
Cancel thisPurchase bill
Downloadthe purchase bill.
12. Project
How to create New Project?
Clickproject NewProject clickon the organization name for which you want to create a new
project.
Then,the followingpage will appear.Here youwill have toupdate the fieldsof the project asshown
inthe belowscreenshot.
Once you update the fields,clickNext
The belowscreenshotwill appear where projectdetails will be shown
34. Clickon each ofthe followingtabs to update its details:
Bill of Material: Update items,unit,rate,quantity,receivedquantity,remainingquantity,total
quantity
Task: Task name,taskno.,work hrs. Assigned,Progress%, startdt.,enddt.,status
Stock: Newstock,req.list,recd.Materials,issue material andstock
Manpower:Labour name,mobile no., aadharcard no.,pan card no.,work address,salary,total hrs,
salarytype.
Complaints:Ticketsubject,ticketdescription,priority,createdtime,lastupdatedtime,status,
repliedby.
A newticket/complaint canbe raisedfromhere.
35. How to assigna project?
ClickProject ProjectList click on the Projectname click on AssignedPersonand select
personname
Project List
How to viewproject list?
ClickProject ProjectList click on the Projectname to view the detailsof the project
RequestList
How to viewrequestlist?
ClickProject RequestList clickon the Project name to viewthe detailsofthe request.
How to viewrequestapprove stock?
ClickProject Requestapprove stock
How to viewProjectChallan?
ClickProject ProjectChallan
36. How to viewProjectChallan?
ClickProject Projectstock
How to viewEmployee ItemRequest?
ClickProject Employee ItemRequest
How to viewBill of Material?
ClickProject Bill of Material
13. Maintenance Contract
How to create a Maintenance contract?
ClickMaintenance contract NewContract clickon the organization name against
which you want to create contract click on the three dots (see highlightedareain
screenshot) clickon NewMaintenance contract
Thenbelow screenwill appear.Update the fieldsasshowninthe below screenshotandclickSave.
37. Maintenance contract is successfullycreated.
PendingInstallations
How to check products whichare pendingforinstallation?
ClickMaintenance contract PendingInstallations clickonthe organizationname to view
product details,installationdetails,ticketraised for the contract.
38. See belowscreenshot
Products in warranty?
How to check products in warranty?
ClickMaintenance contract products in warranty List of products in warranty isdisplayed
click on organization name to geta detailedviewofproducts in warranty
The belowscreenwill be appearshowingthe detailedview where youcan review andeditthe
contract.
39. Products in Contract
ClickMaintenance contract Products in contract clickon the organization name to get a
detailedviewofthe product, contract visit and ticket raisedfor the particular product.
UpcomingServices:
ClickMaintenance contract UpcomingServices
List of upcomingServices isdisplayed.Youcanfilterthe datathe nearestdate of upcomingservice.
Service Visit:
How to viewService visit?
ClickMaintenance contract Service Visit List of products and the status of service visitis
displayed(see belowscreenshot) clickonany ofthe product to update the status
40.
41. Update the service visitdetailslike travelallowance,remarks, visitedandclick save
14. Employee
How to add Employee?
ClickEmployee NewEmployee
Fill upthe followingdetailsasshowninthe below screenshotandclickthe save button.
43. List of employeeswill be displayed asshowninthe below screenshot.
Clickon the employeename toget detailed information (see below screenshot)
Employee Group
How to add Employee group?
44. ClickEmployee Employee group click+ icon and add group name and click save button. See
belowscreenshot.
Employee Shift:
ClickEmployee Employee shift Fill upthe fieldsasshown in the belowscreenshotand
click save button
45. NewProduct Request
How to add NewProduct Request?
ClickEmployee NewProductRequest Fill up the fieldsas shown inthe belowscreenshot
and click Nextbutton
The up the detailsasshownbelow andclicksave and show details.
47. 16. Reports
AssignInstallation Engineer
How to assignengineerforinstallation?
ClickReports clickon the checkbox button for which you want to assign an engineer clickon
AssignedEngineerbutton selectengineername and date of installation clickTransfer
Hence Transferred!
48. Warranty Period Product
How to viewproductcs which are in warranty period?
ClickReports Warranty Period Product productsinwarranty are shown in a listed manner
click on it to get a detailedview.
Maintenance Services
How to viewMaintenance Services?
ClickReports Maintenance Services clickon it to geta detailedview.
ServicesEngineers
How to viewServicesEngineervisitdetails?
ClickReports ServicesEngineers Listof service engineervisitisdisplayed
To update the data, click on the fieldand update travel allowance,visitedand remarks if any and
click save.
AMC Product List
How to viewa list of AMC Products?
ClickReports AMC Product List List of products in AMCis shown
49. Enquiry List
How to viewEnquiry List?
ClickReports Enquiry List
Service Enquiry
How to viewEnquiry List?
ClickReports Service Enquiry
Products Enquiry
How to viewProducts Enquiry?
ClickReports Products Enquiry
Enquire by Lost Reason
How to viewthe reasondue to which the enquiry was lost?
ClickReports Enquire by Lost Reason
Meetings
How to check all the meetings?
50. ClickReports Meetings Double clickonany of the meetingstoupdate/edit
Comments
How to viewall comments?
ClickReports Comments
Quotations
How to viewall the quotations created?
ClickReports Quotations clickon it to get a detailedview.
Invoices
How to viewall the invoicescreated?
ClickReports Invoices
SalesOrder
How to viewall the Sales Order created?
ClickReports SalesOrder click on it to get a detailedview.
51. Issue Work Order
How to viewall the issuedWork Order created?
ClickReports Issue Work Order clickon it to get a detailedview.
Overdue Invoices
How to viewall the Overdue Invoices?
ClickReports Overdue Invoices clickon it to get a detailedview.
RequestList
How to viewall the RequestList?
ClickReports RequestList click on it to get a detailedview.
Purchase Orders
How to viewall the Purchase Orders?
ClickReports Purchase Orders click on it to get a detailedview.
Challan
How to viewall the Challan created?
ClickReports Challan click on it to geta detailedview.
Purchase Bill
How to viewall the Purchase Bill created?
ClickReports Purchase Bill click on it to get a detailedview.
Invoice against c form
How to viewall Invoice against c form created?
ClickReports Invoice against c form click on it to geta detailedview.
52. Invoice Product
How to viewall the Invoice Product created?
ClickReports Invoice Product click on it to get a detailedview.
Invoice services
How to viewall the Invoice servicescreated?
ClickReports Invoice services clickon it to get a detailedview.
Purchase Bill Product
How to viewall the Purchase Bill Product created?
ClickReports Purchase Bill Product
Purchase Bill services
How to viewall the Purchase Bill servicescreated?
ClickReports Purchase Bill services
Project
How to viewall Projectscreated?
ClickReports Project click on it to geta detailedview.
Contracts
How to viewall Contracts created?
ClickReports Contracts click on it to get a detailedview.
Tickets
How to viewall Ticketscreated?
ClickReports Tickets click on it to geta detailedview.
53. Receivedcheque
How to viewall chequesReceived?
ClickReports Receivedcheque
Issuedcheque
How to viewall chequesissued?
ClickReports Issuedcheque
AssignTicket
How to viewall AssignedTicket?
ClickReports AssignTicket click on it to get a detailedview.
AssignTicket visit
How to viewall visitsto AssignedTicket?
ClickReports AssignTicket visit clickon it to get a detailedview.
Ticket visit
How to viewall Ticketvisits?
ClickReports Ticket visit click on it to get a detailedview.
Stock
How to viewall stocks?
ClickReports Stock click on it to get a detailed view.
Collectionstatement
How to viewall Collectionstatements?
ClickReports Collectionstatement
54. Statement
How to viewall Statement?
ClickReports Statement
17. MIS
Here,you can access MIS (ManagementInformationSystem) reports?
Invoice List Report
How to access Invoice List Report?
ClickMIS Invoice List Report
Followingare the functionsyou can performfrom the highlightedarea in belowscreenshot:
- Display search window
- Print the report
- Prints the current page
- Export the report in variousfile formats and save it to the disk
Quotation List Report
55. How to access Quotation List Report?
ClickMIS Quotation List Report
Followingare the functionsyou can performfrom the highlightedarea in below
screenshot:
- Display search window
- Print the report
- Prints the current page
- Export the report in variousfile formats and save it to the disk
Performa Invoice listReport
How to access PerformaInvoice list Report?
ClickMIS Performa Invoice listReport
Followingare the functionsyou can performfrom the highlightedarea in below
screenshot:
- Display search window
- Print the report
- Prints the current page
- Export the report in variousfile formats and save it to the disk
56. Cheque & Cash Receipt
How to access Cheque & Cash Receipt?
ClickMIS Cheque & Cash Receipt
Rental details
How to access Rental details?
ClickMIS Rental details
Followingare the functionsyou can performfrom the highlightedarea in below
screenshot:
- Display search window
- Print the report
- Prints the current page
- Export the report in variousfile formats and save it to the disk
57. Complaintby Model no.
Complaintsby product model will be shown in a bar graph format
How to access Complaintby Model no.?
ClickMIS Complaintby Model no.
Followingare the functionsyou can performfrom the highlightedarea in below
screenshot:
- Display search window
- Print the report
- Prints the current page
- Export the report in variousfile formats and save it to the disk
58. 18. Master
Data Source
How to add data source name?
ClickMaster click + iconand enterdata source name click save button
Data source meansfrom where you sourcedthe contact for example:justdial,yellowpages etc.
59. Branch
How to add branch name?
ClickMaster Branch
Bank
How to add Bank Name?
ClickMaster Bank click+ icon and enterthe bank details click save button
Organization Type:
How to add Organization type?
ClickMaster Organization type click + iconand enterorganization type name click save
button
60. Department
How to add Department?
ClickMaster Department click+ icon and enterdepartment name click save button
Industry
61. How to add Industry?
ClickMaster Industry click + icon and enter Industry name click save button
Services
How to add services?
ClickMaster services click+ icon and enterservicesdetails click save button
62. Manufacturer
How to add Manufacturer?
ClickMaster Manufacturer click + icon and enter Manufacturer name click save button
Category
How to add category?
ClickMaster category click + icon and entercategory name clicksave button
63. Product
How to add category?
ClickMaster product click + iconand enterproduct details click save button
Other Charges
How to add Other Charges?
ClickMaster Other Charges click + icon and enterOther Charges click save button
64. Quotation Description
How to add Quotation Description?
ClickMaster Other Quotation Description clickNew and entersubject & Description
click save button
Terms and Condition
How to add Terms and Condition?
65. ClickMaster Terms and Condition clickNew and entersubject and Terms & Conditions
click save button
Tax
How to add Tax?
ClickMaster Tax click + iconand entertax details click save button
66. Reason
How to add Reason (leadlost reason)?
ClickMaster Reason click+ icon and enterreason name click save button
AMC Feature
How to add AMC Feature name?
ClickMaster AMC Feature click+ icon and enterfeature name click save button
67. Addition/Deduction
How to add Addition/Deduction?
ClickMaster Addition/Deduction click + iconand enterthe details clicksave button
Particular
How to add Particular?
ClickMaster Particular click + iconand enterthe Particular name click save button
68. InventoryLocation
How to add InventoryLocation?
ClickMaster Inventory Location click + icon and enterthe details clicksave button
Common SMTP settings?
This is a SMTP setting for a group of people
How to add Common SMTP settings?
ClickMaster Common SMTP settings Fill all the mandatory fields click save button
69. SMTP Setting
This is an SMTP settingfor an individual user
ClickMaster SMTP settings Fill all the mandatory fields clicksave button
How to add Common SMTP settings?
Change Password
How to change password?
70. ClickMaster change password Enter current, newand re-type new password click save
button
Email Campaign
How to create a new email campaign?
ClickMaster Email Campaign Enter subjectline and description for email campaign click
Save button