This document discusses civility in the classroom and strategies for addressing incivility. It begins by noting that common courtesy is lacking and describes disruptive behaviors commonly seen in classrooms like arriving late, using phones/laptops for non-class purposes, and eating. It then discusses the relationship between frequency of disruptions and how trained professors are in handling them. The document provides tips for addressing incivility like getting to know your students, moving around the classroom, having a structured lesson plan, and being aware of your own behaviors and institution's policies. It emphasizes the importance of the teacher in setting a respectful tone and their responsibility for how their mood impacts the classroom climate.