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Evolve your business
with Cisco Collaboration
Marketposition
A Leader in Gartner’s Magic Quadrants
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cisco.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research
publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties
of merchantability or fitness for a particular purpose.
Unified Communications
Gartner, Magic Quadrant for Unified
Communications, Bern Elliot, Steve Blood,
August 4, 2015 (More here)
Corporate Telephony
Gartner, Magic Quadrant for Corporate
Telephony, Sorell Slaymaker, Steve Blood,
October 21, 2014 (More here)
Contact Center
Gartner, Magic Quadrant for Contact Center
Infrastructure, Drew Kraus, Steve Blood,
Sorell Slaymaker, May 15, 2015 (More
here)
A Leader in Gartner’s Magic Quadrants
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cisco.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research
publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties
of merchantability or fitness for a particular purpose.
Web Conferencing
Gartner, Magic Quadrant for Web
Conferencing, Adam Preset, Whit Andrews,
December 9, 2014 More here
Group Video Systems
Gartner, Magic Quadrant for Web Group
Video Systems, Robert F. Mason, Tom
Eagle July 15, 2015 More here
Why Collaboration and Video?
Business benefits
Cisco Confidential 6C97-730912-00 © 2014 Cisco and/or its affiliates. All rights reserved.
Business Benefits of Collaboration and Video services
Improve team collaboration
Improve Project Management
Faster problem resolution
Increase Executive Reach
Increase Corporate Alignment
Collaborate with external organizations
Enhance Business relationship with partners/suppliers
Locate and access remote experts
Increase Customer Satisfaction
Create new B2C interaction models
Achieving Business Outcomes
Cisco collaboration solutions span every individual and every team
Cost
Control
Employee
Engagement
Productivity Innovation
& Growth
Customer
Satisfaction
Cisco’s
solution and strategy
C97-729600-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
IM/Presence, Voice, Video, Mobility, BYOD, Virtualization, Interoperability
Alook on the solutions
components
OnPremises
C97-728752-01 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
Enterprise-class voice and video communications Platform
• Industry-leading, feature-rich IPPBX
• Integrated IM & Presence services
• Video services
• Customer care/call center services
• Broad choice for hw endpoints and
softclients
On Premises CloudHybrid
Cisco Unified
Communications
Manager
Voice
Video
Security
Presence
Session
Management
Mobility
Core component of Cisco Collaboration solution
C97-728752-01 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
Large-scale
BE7000H
1000+ Users
3000+ Devices
8-10 Apps
Ideal for large-scale
Voice/IPT
Conferencing
Contact Center
3rd-Party Apps
Different Capacities
On-PremiseFamilyModelOptions
BasicIPTtoFullCollaboration
Suggested Customer Size (“sweet spot”)
Cisco Business Edition 6000 Family
Cisco Business Edition 7000 Family
Large-scale
BE7000M
1000+ Users
3000+ Devices
4-6 Apps
Ideal for large-scale
Voice/IPT
Contact Center
3rd
Party Apps
Medium-scale
BE6000H
1000 Users
2500 Devices
8+1 Apps
Ideal for medium-scale
Voice/IPT
Conferencing
Contact Center
3rd-Party Apps
Medium-scale
BE6000M
1000 Users
1200 Devices
4+1 Apps
Ideal for medium-scale
Voice/IPT
Contact Center
3rd-Party Apps
Small-scale
BE6000S
150 Users
300 Devices
Core UC Apps Only
Ideal for small-scale
Voice/IPT
Point to point video
Common
Collaboration Software | Licensing Framework | Management tools | Seamless Migration
0-75 75-150 150-225 225-300 300-800 1000-2500 3000-5000+
C97-728752-01 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
Endpoints
Every
Desk
Our mission is to provide a no-compromise collaboration experience to:
Every
Room
Every
Pocket
Every
App
Cisco Collaboration Endpoint Portfolio
Choose How You Wish to Collaborate
IP Phones IP Wireless Phone and Jabber Soft Client IP Conferencing
Voice Endpoints
Quick Set SX10
and SX20
MX300 and
MX200 G2
IX5000 Series
Collaboration Desk Endpoints
DX Series
Telepresence
Integration Solutions
Soft Clients
Jabber WebEx Cisco
Spark
MX800 and
MX700
Codec SX80
For custom and industry applications
Collaboration Rooms
8800 Series
Spark Board 55
and 70*
DX70DX80
Every
Desk
78008800
Every
Pocket
© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
Voice and Video
Presence
Instant Messaging
Softphone or
IPPhone Control
Desktop sharing
Exchange/Outlook/AD/Webex
integration
Windows/MAC/iPad/iPhone/Android
SX80
MX200 G2MX300 G2MX700MX800IX5000
SX20SX10
Every
Room
Cisco Confidential 21© 2014 Cisco and/or its affiliates. All rights reserved.
Transformative Experiences for Every Space
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
Internet
Core Call Control
& Endpoint Registration
Secure B2B
Call Control IM/Presence
Unified Messaging Contact Center
Video point-to-point
customer
companyA
companyB
companyC
- Communicate with partners/customers in secure way
- Interoperability with H323 and SIP standards
- SIP URI dialing, H.264 AVC codec, BFCP
Video/Audio/Web
Conferencing services
Conferencing
On Premises
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
Internet
Core Call Control
& Endpoint Registration
Secure B2B
Call Control IM/Presence
Unified Messaging Contact Center
Video point-to-point
customer
companyA
companyB
companyC
- Communicate with partners/customers in secure way
- Interoperability with H323 and SIP standards
- SIP URI dialing, H.264 AVC codec, BFCP
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
Internet
Core Call Control
& Endpoint Registration
- Communicate with partners/customers in secure way
- Interoperability with H323 and SIP standards
- SIP URI dialing, H.264 AVC codec, BFCP
- Browser-based WebRTC participants
- S4B O365/Lync interop
Video/Audio/Web
Conferencing
Secure B2B and B2C
Call Control IM/Presence
Unified Messaging Contact Center
Video point-to-point
WebRTC browser
companyA
companyB
companyC
Conferencing
on cloud
New
Cisco Confidential 28C97-732021-00 © 2014 Cisco and/or its affiliates. All rights reserved.
Webex cloud solution • Cloud-based
• Subscription based
• Easy to start
• Pay as you grow
Webex now supports Video participants (SIP/H323 and S4B)
Cisco® WebEx Cloud
Cisco TelePresence
Endpoints
3rd Party Standards
Based Telepresence
Endpoints (SIP, H323)
WebEx – browser-
based
Lync/S4B
New
© 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30
Internet
Core Call Control
& Endpoint Registration
- Communicate with partners, customers
in secure way
- Interoperability with H323 and SIP standards
- SIP URI dialing, H.264 AVC codec, BFCP
- Browser-based participants
- S4B O365/Lync interop
Secure B2B and B2C
Call Control IM/Presence
Unified Messaging Contact Center
Video point-to-point
Browser
companyA
companyB
companyC
Webex CMR Cloud
My personal Meeting Room on the Webex cloud
Join from Video system or Lync/S4B
Join from browser
Join from audio PSTN
ALWAYS ON VIRTUAL ROOM – SIMPLE TO USE
VIDEO and AUDIO participants
PIN PROTECTION
Internal and external participants
Standards-based SIP and H323 Video endpoints
S4B O365 and Lync participants
Browser participants
Single IPPBX and Collab solution for multiple sites
Router/GW
Router/GW
Router/GW
Call
Manager
cluster
IP WAN
Telecommuter
Branch Office
Regional Office
PSTN
SIP trunk
DSL Access
Internet
Headquarters
VPN Access
UC Applications

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Evolve your business with Cisco Collaboration

  • 1. Evolve your business with Cisco Collaboration
  • 3. A Leader in Gartner’s Magic Quadrants This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cisco. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Unified Communications Gartner, Magic Quadrant for Unified Communications, Bern Elliot, Steve Blood, August 4, 2015 (More here) Corporate Telephony Gartner, Magic Quadrant for Corporate Telephony, Sorell Slaymaker, Steve Blood, October 21, 2014 (More here) Contact Center Gartner, Magic Quadrant for Contact Center Infrastructure, Drew Kraus, Steve Blood, Sorell Slaymaker, May 15, 2015 (More here)
  • 4. A Leader in Gartner’s Magic Quadrants This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cisco. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Web Conferencing Gartner, Magic Quadrant for Web Conferencing, Adam Preset, Whit Andrews, December 9, 2014 More here Group Video Systems Gartner, Magic Quadrant for Web Group Video Systems, Robert F. Mason, Tom Eagle July 15, 2015 More here
  • 5. Why Collaboration and Video? Business benefits
  • 6. Cisco Confidential 6C97-730912-00 © 2014 Cisco and/or its affiliates. All rights reserved. Business Benefits of Collaboration and Video services Improve team collaboration Improve Project Management Faster problem resolution Increase Executive Reach Increase Corporate Alignment Collaborate with external organizations Enhance Business relationship with partners/suppliers Locate and access remote experts Increase Customer Satisfaction Create new B2C interaction models
  • 7. Achieving Business Outcomes Cisco collaboration solutions span every individual and every team Cost Control Employee Engagement Productivity Innovation & Growth Customer Satisfaction
  • 9. C97-729600-00 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 IM/Presence, Voice, Video, Mobility, BYOD, Virtualization, Interoperability
  • 10. Alook on the solutions components OnPremises
  • 11. C97-728752-01 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11 Enterprise-class voice and video communications Platform • Industry-leading, feature-rich IPPBX • Integrated IM & Presence services • Video services • Customer care/call center services • Broad choice for hw endpoints and softclients On Premises CloudHybrid Cisco Unified Communications Manager Voice Video Security Presence Session Management Mobility Core component of Cisco Collaboration solution
  • 12. C97-728752-01 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12 Large-scale BE7000H 1000+ Users 3000+ Devices 8-10 Apps Ideal for large-scale Voice/IPT Conferencing Contact Center 3rd-Party Apps Different Capacities On-PremiseFamilyModelOptions BasicIPTtoFullCollaboration Suggested Customer Size (“sweet spot”) Cisco Business Edition 6000 Family Cisco Business Edition 7000 Family Large-scale BE7000M 1000+ Users 3000+ Devices 4-6 Apps Ideal for large-scale Voice/IPT Contact Center 3rd Party Apps Medium-scale BE6000H 1000 Users 2500 Devices 8+1 Apps Ideal for medium-scale Voice/IPT Conferencing Contact Center 3rd-Party Apps Medium-scale BE6000M 1000 Users 1200 Devices 4+1 Apps Ideal for medium-scale Voice/IPT Contact Center 3rd-Party Apps Small-scale BE6000S 150 Users 300 Devices Core UC Apps Only Ideal for small-scale Voice/IPT Point to point video Common Collaboration Software | Licensing Framework | Management tools | Seamless Migration 0-75 75-150 150-225 225-300 300-800 1000-2500 3000-5000+
  • 13. C97-728752-01 © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
  • 15. Every Desk Our mission is to provide a no-compromise collaboration experience to: Every Room Every Pocket Every App
  • 16. Cisco Collaboration Endpoint Portfolio Choose How You Wish to Collaborate IP Phones IP Wireless Phone and Jabber Soft Client IP Conferencing Voice Endpoints Quick Set SX10 and SX20 MX300 and MX200 G2 IX5000 Series Collaboration Desk Endpoints DX Series Telepresence Integration Solutions Soft Clients Jabber WebEx Cisco Spark MX800 and MX700 Codec SX80 For custom and industry applications Collaboration Rooms 8800 Series Spark Board 55 and 70*
  • 19. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19 Voice and Video Presence Instant Messaging Softphone or IPPhone Control Desktop sharing Exchange/Outlook/AD/Webex integration Windows/MAC/iPad/iPhone/Android
  • 21. Cisco Confidential 21© 2014 Cisco and/or its affiliates. All rights reserved. Transformative Experiences for Every Space
  • 22. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22 Internet Core Call Control & Endpoint Registration Secure B2B Call Control IM/Presence Unified Messaging Contact Center Video point-to-point customer companyA companyB companyC - Communicate with partners/customers in secure way - Interoperability with H323 and SIP standards - SIP URI dialing, H.264 AVC codec, BFCP
  • 25. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25 Internet Core Call Control & Endpoint Registration Secure B2B Call Control IM/Presence Unified Messaging Contact Center Video point-to-point customer companyA companyB companyC - Communicate with partners/customers in secure way - Interoperability with H323 and SIP standards - SIP URI dialing, H.264 AVC codec, BFCP
  • 26. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26 Internet Core Call Control & Endpoint Registration - Communicate with partners/customers in secure way - Interoperability with H323 and SIP standards - SIP URI dialing, H.264 AVC codec, BFCP - Browser-based WebRTC participants - S4B O365/Lync interop Video/Audio/Web Conferencing Secure B2B and B2C Call Control IM/Presence Unified Messaging Contact Center Video point-to-point WebRTC browser companyA companyB companyC
  • 28. Cisco Confidential 28C97-732021-00 © 2014 Cisco and/or its affiliates. All rights reserved. Webex cloud solution • Cloud-based • Subscription based • Easy to start • Pay as you grow
  • 29. Webex now supports Video participants (SIP/H323 and S4B) Cisco® WebEx Cloud Cisco TelePresence Endpoints 3rd Party Standards Based Telepresence Endpoints (SIP, H323) WebEx – browser- based Lync/S4B New
  • 30. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30 Internet Core Call Control & Endpoint Registration - Communicate with partners, customers in secure way - Interoperability with H323 and SIP standards - SIP URI dialing, H.264 AVC codec, BFCP - Browser-based participants - S4B O365/Lync interop Secure B2B and B2C Call Control IM/Presence Unified Messaging Contact Center Video point-to-point Browser companyA companyB companyC Webex CMR Cloud
  • 31. My personal Meeting Room on the Webex cloud Join from Video system or Lync/S4B Join from browser Join from audio PSTN ALWAYS ON VIRTUAL ROOM – SIMPLE TO USE VIDEO and AUDIO participants PIN PROTECTION Internal and external participants Standards-based SIP and H323 Video endpoints S4B O365 and Lync participants Browser participants
  • 32. Single IPPBX and Collab solution for multiple sites Router/GW Router/GW Router/GW Call Manager cluster IP WAN Telecommuter Branch Office Regional Office PSTN SIP trunk DSL Access Internet Headquarters VPN Access UC Applications