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Making It Personal
Dec, 2014
Comm Tec Workshop Uhingen, 30.09.2015
Vidyo Inc.
Vidyo Inc. : Market Leader
300 people fully focused on Face2Face Video
The World Technology leader, 90 Patents, WebRTC
The...
2007
Vidyo’s Tradition of Continuous
Innovation & Leadership
2008 2009 2010 2011 2012 2013 20142005
Vidyo wins
Technology
...
1 10 Tech Companies Proving Innovation Isn’t Dead, 4/23/2014
Innovation
Vidyo wins 2013
Technology Pioneer award
Vidyo nam...
The leader in On-Line Video Banking.
Thousands of B2C video Banking calls, daily
"Vidyo is far ahead of the competition wi...
GARTNER Magic Quadrant for Group Video Systems, 2015
Gartner Places Vidyo in Leaders Section
VIDYO Strengths
• Enterprises...
Streamlining Business Processes
with Video Communication
Marko Cakalic– Country Manager DACH
Applying Video Interactions
to Optimize
Enterprise Workflows
Topics
• What Is the Goal?
• The Power of Video
• Where Video Delivers Leverage
• Video in Workflows and Applications
What Is The Goal?
• Going faster
• Using less
• Labor
• Materials
• Assets
• Overheads
• Differentiated solutions
Our focu...
Communications
integrated to optimize
business processes
What is UC – and CEBP?
Presence
Enhanced Conferencing Collaborative Workspaces
Software-based solutions
Video
Embedded Communications
IM and Chat...
The Power of Video
• Relationships for Speed
• Relationships for Quality
• Travel-free Availability
• Information for Tran...
A sequence of related activities or tasks
that serve a particular business goal.
• Developing a new product
• Settling an ...
The usual suspects …
Collaboration-
oriented
Need knowledge, ideas,
creativity to complete
Transaction-
oriented
Need info...
We have seen this before
Call centers, contact
centers
• Usually with data access
• Usually with agent desktop tools
• Oth...
Look to the value chain
• Every enterprise has a value chain
• Usage profiles align with the value chain elements
• Value ...
Market Sell Make Deliver ServiceDevelop
Enterprise
Support
Relationships
for Speed
Relationships
for Quality
Travel-free
A...
Vidyo-Enabled Business Processes
Expensive Isolated Islands
QoS Networks RequiredRoom Based
This Is What Traditional Video
Communications Looked Like
Different locations
Different workflows
Different tools
Real Life Doesn’t Work Like That...
VidyoWorks™: Visually Enable Any Application at Scale
Meeting the requirements for visual communications today & beyond
VP...
Application Examples
VidyoWorks Showcase
www.vidyo.com/vidyoworks-showcase
Charles Schwab, Inc.
Challenge
• Charles Schwab is facing competitive pressure, and desires to enable higher value add/mor...
NationWide Online VideoBanking
Video
• Innovative Retail Bank in India
• Strategic B2C Project, massive nationwide adverti...
First UK bank to offer face-to-face video banking
http://www.barclays.co.uk/PremierBanking/WelcometoBarclaysVideoBanking/P...
Customer Care is transforming
• Branch service is being augmented with kiosk and online care
• 8 out of the 10 largest ban...
American Well – Direct to consumer medicine
Re-defining healthcare delivery for physicians and patients
The Challenge
Simp...
GAP Retail worldwide deployment
• GAP:
– $15.6B in Revenues, 136,000 Employees, 3,300 Stores in
over80 countries
• LARGE W...
Making It Personal
Dec, 2014
Thank you
Vidyo: Online-Video Customer Service
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The presentation slides from the Vidyo education session at the 2015 COMM-TEC S14 Solutions Day in Uhingen, Germany.

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Vidyo: Online-Video Customer Service

  1. 1. Making It Personal Dec, 2014 Comm Tec Workshop Uhingen, 30.09.2015
  2. 2. Vidyo Inc.
  3. 3. Vidyo Inc. : Market Leader 300 people fully focused on Face2Face Video The World Technology leader, 90 Patents, WebRTC The Most Deployed Software Platform, 4000+ customers The largest Video networks HQ in NJ. USA. Offices in NORAM, EMEA, APAC Integrated with hundreds of applications in Health, Finance, Retail, Government segments
  4. 4. 2007 Vidyo’s Tradition of Continuous Innovation & Leadership 2008 2009 2010 2011 2012 2013 20142005 Vidyo wins Technology Pioneer award Vidyo named to WSJ Top 50 Venture Funded Companies three years in a row Vidyo disrupts multi-screen telepresence at 1/10 the cost Vidyo introduces first scalable virtual desktop video conferencing Vidyo introduces first 4K UHD infrastructure and endpoints Vidyo introduces unprecedented scalability with loss- less VidyoRouter networking Vidyo licenses its essential patents for H.264 & contributes scalability IP and leadership to H.265 HEVC Vidyo awarded first patents for VidyoRouter architecture Intel CEO uses Vidyo to demonstrate first video conference on a smartphone Vidyo named in list of 50 Disruptive Companies VP9 Vidyo and Google agree to develop scalable VP9 WebRTC using Vidyo technology Vidyo introduces first SVC desktop and room system clients Vidyo introduces revolutionary VidyoRouter architecture and is first to use SVC for real-time video • Vidyo founded by Ofer Shapiro & Alex Eleftheriadis • Designed revolutionary VidyoRouter • Recruited #1 leader in SVC • Created core intellectual property SVC becomes an industry requirement Vidyo licenses platform to first OEM partners Single customer tops 50 Million minutes of Vidyo per year Ricoh selects Vidyo as the platform for their UC solutions Google licenses Vidyo technology to power Google Chat and later Hangouts Nintendo chooses Vidyo to power Wii U Video Chat Swisscom launches cloud UC&C service based on VidyoWorks™ Vidyo awarded WSJ Technology Innovation Award Awarded 69th patent
  5. 5. 1 10 Tech Companies Proving Innovation Isn’t Dead, 4/23/2014 Innovation Vidyo wins 2013 Technology Pioneer award Vidyo named in 2013 list of 50 Disruptive Companies Vidyo named to WSJ Top 50 Venture Funded Companies three years in a row Vidyo Technology creates an Economic Disruption Vidyo Drives Innovation in Video Communication
  6. 6. The leader in On-Line Video Banking. Thousands of B2C video Banking calls, daily "Vidyo is far ahead of the competition with regard to live customer engagement deployments in financial services.” Phillip Karcher, Forrester Research
  7. 7. GARTNER Magic Quadrant for Group Video Systems, 2015 Gartner Places Vidyo in Leaders Section VIDYO Strengths • Enterprises that have deployed Vidyo's solution report significantly higher utilization (20%) as compared with utilization of legacy environments (5% to 10%). • Gartner clients have been more willing to consider Vidyo to augment existing infrastructure deployments and introduce greater scale for personal and off-net video calling. • Vidyo has simplified its pricing structure to a concurrent licensing model that simplifies sizing and budgeting for new implementations.
  8. 8. Streamlining Business Processes with Video Communication Marko Cakalic– Country Manager DACH
  9. 9. Applying Video Interactions to Optimize Enterprise Workflows
  10. 10. Topics • What Is the Goal? • The Power of Video • Where Video Delivers Leverage • Video in Workflows and Applications
  11. 11. What Is The Goal? • Going faster • Using less • Labor • Materials • Assets • Overheads • Differentiated solutions Our focus: communications in business processes
  12. 12. Communications integrated to optimize business processes What is UC – and CEBP?
  13. 13. Presence Enhanced Conferencing Collaborative Workspaces Software-based solutions Video Embedded Communications IM and ChatSocial Networks Multimedia/Mobile IP Devices
  14. 14. The Power of Video • Relationships for Speed • Relationships for Quality • Travel-free Availability • Information for Transactions • Information for Decisions • Error Reduction
  15. 15. A sequence of related activities or tasks that serve a particular business goal. • Developing a new product • Settling an insurance claim • Repairing downed power lines What is a business process?
  16. 16. The usual suspects … Collaboration- oriented Need knowledge, ideas, creativity to complete Transaction- oriented Need information or approvals to proceed High volume or high value Major value to even slight improvements Complex or exception-based Value from software and info assistance
  17. 17. We have seen this before Call centers, contact centers • Usually with data access • Usually with agent desktop tools • Other automated services Interactive voice response • Defined flows and outcomes • With logic and information content • Including voice mail auto attendants
  18. 18. Look to the value chain • Every enterprise has a value chain • Usage profiles align with the value chain elements • Value chain processes have communication steps • Some communication steps are “hot spots” or bottlenecks • UC & CEBP apps can streamline or eliminate bottlenecks Market Sell Make Deliver ServiceDevelop Enterprise Support
  19. 19. Market Sell Make Deliver ServiceDevelop Enterprise Support Relationships for Speed Relationships for Quality Travel-free Availability Information for Transactions Information for Decisions Error Reduction Typical Manufacturing Usage Profiles     Remote Candidate Interviews   Test Observ- ations     Online Focus Groups     Remote Diagnostics & Experts ETC… Finding Video Apps in the Value Chain
  20. 20. Vidyo-Enabled Business Processes
  21. 21. Expensive Isolated Islands QoS Networks RequiredRoom Based This Is What Traditional Video Communications Looked Like
  22. 22. Different locations Different workflows Different tools Real Life Doesn’t Work Like That...
  23. 23. VidyoWorks™: Visually Enable Any Application at Scale Meeting the requirements for visual communications today & beyond VP9 VidyoWorksTM SDK VidyoWorks API H.264 H.265 VP8 Integration with APIs Quality at Scale Broad Accessibility (devices and networks) Affordable VidyoRouter™ VidyoConferencingTM Enterprise Communication & Collaboration UHD Customer Engagement Client Acquisition & Retention Workflow Integration Trading systems, Loan Management Internet of Things Kiosks, wearables, appliances, etc. Custom Apps Real-time video inside any application
  24. 24. Application Examples
  25. 25. VidyoWorks Showcase www.vidyo.com/vidyoworks-showcase
  26. 26. Charles Schwab, Inc. Challenge • Charles Schwab is facing competitive pressure, and desires to enable higher value add/more rich communications with their customers and internal users • Deliver HD+ desktop Visual Collaboration to 16,000+ distributed users • The solution needs to be on premise, scalable & meet Schwab needs, including compliance and regulatory • The solution must be customizable to meet future use cases Vidyo Solution • Distributed VidyoConferencingTM with Vidyo Virtual Platform • VidyoWorks API • Professional Services Company Overview • Employees: 16,000+ • Total Locations: 1000+ • Annual Revenue 2014 - $6B • Market Cap - $38B
  27. 27. NationWide Online VideoBanking Video • Innovative Retail Bank in India • Strategic B2C Project, massive nationwide advertising campaign • Online Retail VideoBanking deployed since Summer 2014 • 1000 Calls a day, 65%+ repeat usage • Targeting prime and new customers. Online Experience was identified as a key differentiator to focus on. • Vidyo has been selected for its flexible API platform and ability to work consumer devices & Networks “IndusInd Bank is committed to responsive innovation to create customers convenience and offering the most advanced services to our growing customer base,” said Romesh Sobti, Managing Director and CEO of IndusInd Bank. “Our Video Branch ‘face-to-face’ online banking customer service, powered by Vidyo, is the next frontier of banking and brings our branch managers and centralized banking services closer to our customers with highly personal interaction. VidyoWorksTM is the only solution that could deliver on the promise of high quality connectivity from any location, on any device over any network and we are pleased to offer this very high-quality, easy to use service to our customers.”
  28. 28. First UK bank to offer face-to-face video banking http://www.barclays.co.uk/PremierBanking/WelcometoBarclaysVideoBanking/P 1242685504366 http://www.telegraph.co.uk/finance/newsbysector/epic/barc/11261890/Barclays- to-pioneer-home-banking-with-Skype-like-video-system.html http://www.theguardian.com/business/2014/nov/30/barclays-roll-out-face-to- face-video-banking http://www.bbc.co.uk/news/business-30260765 Video • Strategic Retail Banking transformation project. CEO driven. Large Scale Online VideoBanking for Mobile & Webclient. • Vidyo has been chosen for Phase 1 Mid 2014, Phase 1 deployment started in September 2014 (4 Months from choice to deployment) • Phase 2, May 2015: Vidyo is confirmed as the Barclays face2face Video platform, to be deployed to thousands of agents (H2 2015 – 2016) • Vidyo was chosen against all existing vendors as it provides the expected level of Experience, Reliability, Scalability, Secured implementation and the Flexible API Platform for a complete & very efficient integration Global OnLine Retail VideoBanking
  29. 29. Customer Care is transforming • Branch service is being augmented with kiosk and online care • 8 out of the 10 largest banks are in active video chat pilots • 20% of the US IDN have Vidyo health services • The largest retailers are prototyping video chat From This… To This! Video
  30. 30. American Well – Direct to consumer medicine Re-defining healthcare delivery for physicians and patients The Challenge Simple, reliable on-line care delivery that builds trust in physician-patient relationship and streamlines physician workflow Why Vidyo? • Simplicity for patients and physicians • Easy integration with web-portal and workflow tools via API • Consistent high quality over the Internet and wireless • Cost effective scalability The Results Over 100,000 users in the first quarter of service1 1 http://online.wsj.com/news/articles/, 5/8/2014
  31. 31. GAP Retail worldwide deployment • GAP: – $15.6B in Revenues, 136,000 Employees, 3,300 Stores in over80 countries • LARGE Worldwide deployment of Vidyo as the corporate visual communication solution replacing CISCO. • GOALS – Speed time to market of clothing – Enable anytime, anywhere collaboration – Increase revenue • USE CASES – Fitting sessions – Management Meetings – HR Interviews & Training
  32. 32. Making It Personal Dec, 2014 Thank you

The presentation slides from the Vidyo education session at the 2015 COMM-TEC S14 Solutions Day in Uhingen, Germany.

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