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CIS 336 Final Exam Guide
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CIS 336 Final Exam Guide
1)Joe works for a company where the IT department charges him for
the number of CRM login accounts that are in his department. What
type of IT funding model is his company deploying?
2) This project cycle plan chart looks very much like a bar chart and
is easy for management to read because of its visual nature.
3) What is at the center of the project triangle?
4) This is a text message that is stored on a user’s computer by a Web
server that helps trace the user’s browsing habits.
5) All of the following are risks associated with IS outsourcing
EXCEPT:
6) This project cycle plan tends to be used for projects that have
direct relationships between time and resources.
7) This is an IT governance framework that is consistent with COSO
controls.
8) The question “What information does a person or an organization
have a right or a privilege to obtain?” is part of this ethical issue.
9) ________________ is the process of analyzing data warehouses for
“gems”.

10) Which normative theory of business ethics would TJX have
displayed if it had informed customers as soon as the breach was
corrected and told other retailers how to prevent future security
breaches?
11) Scorecards provide a summary of information gathered over a
period of time. Another common IT monitoring tool is the
_____________.
12) The initial reason organizations outsourced IT was which one of
the following?
13) The project triangle includes 3 sides - time, scope and ________.
14) Sam has just purchased 10 new high speed color laser printers for
his company. He is very excited because he got a 40% discount and
paid only $2,990 for each unit. His boss, Joe, wants to know things
such as operating costs, support, overhead, etc. for the printers. Joe
wants to know this value:
15) All of the following are frameworks for implementing Sarbanes-
Oxley compliance EXCEPT:
16) An organization may convert from an old system to a new system
by choosing to run both the old and new systems at the same time
until the new system is fully accepted. This is known as __________.
17) This allows individuals to own their creativity and innovation in a
way similar to owning physical property.
18) The newest sourcing option for today’s IT organizations is:
19) Which one of the following is NOT one of the four essential
elements of any project?

20) Most companies would like to obtain the advantages derived from
both centralized and decentralized organizational paradigms. What
type of IT governance model would best help them to achieve this
goal?
21) This method of IT funding is the most equitable, as the costs
associated with IT are based on use. However, it can be difficult and
tedious to calculate the usage costs.
22) If a company decides to make and develop IS, they are using this
type of sourcing.
23) To maintain balance in a project with a fixed budget and a well-
defined scope, a project team will require flexibility ________.
24) Kellwood, the American apparel maker, decided to consolidate
and bring IT operations back in-house in order to reduce costs.
Kellwood choose which of the following strategies?
25) In the chapter, there is the statement, “Internet companies are in
business for the money and hence they really would prefer to keep
their customers in the dark about how their personal data is being
used to generate profits”. Assuming this statement is true, with which
ethical theory would you say these Internet companies are most
aligned?
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CIS 336 Week 1 Discussion 1 Social
Information Technology (IT) and Business
Frameworks

CIS 336 Week 1 Discussion 1
"Social Information Technology (IT) and Business Frameworks"
Please respond to the following:
• Consider collaboration as one of the social IT categories in which
Facebook, LinkedIn, blogs, and Twitter are used to extend the reach
of stakeholders and employees. Determine at least three business
functions that could be used by this social IT. Predict possible
problems that you foresee.
• The Leavitt Business Diamond framework consists of four crucial
components. Suppose we added an IS / IT component that sits in the
middle of the diamond, thus creating a variation of the framework.
Examine five relationships that the IS / IT components could facilitate
between the other four components. Determine which relationship
would be the strongest and which one would be the weakest. Support
your reasoning.
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CIS 336 Week 1 Discussion 2 Resources
Frameworks and Plenitude
"Resources Frameworks and Plenitude" Please respond to the
following:
• One might argue that value is not always realized when using
resource-based view (RBV) framework, especially when considering
the IT infrastructure and Information Repository. Determine whether
you agree or disagree with this viewpoint. Provide three examples to
support your position.

• From the e-Activity, determine five other IT resources within an
organization that could be modeled in quantifiable terms that show
value (i.e., software). Propose a model for one of the resources.
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CIS 336 Week 2 Assignment 1 Models for
Competitive Dynamics
CIS 336 Week 2 Assignment 1 Models for Competitive Dynamics
Assignment 1 Models for Competitive Dynamics
Due Week 2 and worth 100 points
Competition has, since the 90s, led to wider gaps between industry
leaders and laggards. There are more “winner-take-all” environments
and greater churns among industry sector rivals. We have witnessed
sharp increases in quality and quantity of IT (Information
Technology) investments. We’ve seen striking competitive dynamics,
particularly in sectors that spend the most on IT. Some of the
competitive dynamics models include the Destroy Your Business
(DYB) strategy, the Grow Your Business (GYB) strategy, the
Information Systems (IS) and strategic advantage, and the social
business strategy.
Write a four to five (4-5) page paper in which you

Compare and contrast the DYB and GYB strategies in terms of the
ability to sustain a business in the marketplace over the long term, to
be competitive against rivals, and profitability.
Examine the “cannibalization” strategy and determine if it is or is not
a better strategy compared to the DYB strategy for growth,
competitiveness, and market leadership. Provide two (2) business
examples.
Determine whether or not changes in business strategy should entail
reassessment of IS. Provide three (3) reasons to support your position.
Examine how firms can use social IT in alignment with organizational
strategy and IS strategy. Consider collaborative capabilities, what,
how, and who should use social IT for a social business strategy.
Use at three (3) quality resources in this assignment. Note Wikipedia
and similar Websites do not qualify as quality resources.
Your assignment must follow these formatting requirements
Be typed, double spaced, using Times New Roman font (size 12),
with one-inch margins on all sides; citations and references must
follow APA or school-specific format. Check with your professor for
any additional instructions.
Include a cover page containing the title of the assignment, the
student’s name, the professor’s name, the course title, and the date.
The cover page and the reference page are not included in the
required assignment page length.
The specific course learning outcomes associated with this
assignment are
Demonstrate an understanding of the integration of enterprise systems
with inter-organizational partners.
Use technology and information resources to research issues in
enterprise architecture.

Write clearly and concisely about enterprise architecture topics using
proper writing mechanics and technical style conventions.
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CIS 336 Week 2 Discussion 1 Organization
Structures
"Organization Structures" Please respond to the following:
• Suppose that you were creating a new global organization. The new
organization will provide Information Technology (IT) infrastructure
consulting services, computer security consulting services, and cloud
computing consulting services. Determine whether you would employ
a hierarchical, a flat, or a matrix organizational structure, and explain
why.
• From the e-Activity, propose how issues with hierarchical and flat
structures should be resolved.
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CIS 336 Week 2 Discussion 2 Results-Only
Work Environment (ROWE) and Instant
Messaging (IM)

"Results-Only Work Environment (ROWE) and Instant Messaging
(IM)" Please respond to the following:
• Suppose you worked for a company that uses ROWE. Predict
whether you would be more productive or less productive, and
explain why.
• IM applications like Microsoft’s Lync, Microsoft Instant Messenger,
and Yahoo Instant Messenger are being used in some organizations to
facilitate communication between employees. Determine whether you
believe IM improves or hinders employee productivity. Support your
rationale with an explanation.
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CIS 336 Week 3 Discussion 1 Agility and
Business Process Management (BPM)"
"Agility and Business Process Management (BPM)" Please respond
to the following:
• Suppose that an organization did not use processes that were
designed and built to be agile, particularly when it comes to IS / IT
technologies. Predict the impact of environmental changes on an
organization financially, socially, and in terms of survivability.
• A BPM model may help manage and streamline IT processes that
are otherwise manually executed. Examine one enterprise manual
process (i.e., purchase order approval) and propose two BPM models
that would replace the process. Determine the IT resources that you
would employ to automate the process (i.e., electronic documents
instead of paper documents).
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CIS 336 Week 3 Discussion 2 The Impact of
Crowdsourcing
"The Impact of Crowdsourcing" Please respond to the following:
• Dell’s Ideastorm, Best Buy’s IdeaX, New York city’s Simplicity,
and Samuel Adams’ Facebook application to determine the next
flavor of beer are a few of the examples that use crowdsourcing. From
the e-Activity, assess whether ideasourcing generates the best
innovative ideas for a business or organization. Explain why or why
not.
• Suppose that you recently acquired a considerable amount of money
and want to invest in some type of business. Determine whether or not
you would use crowdsourcing to determine the type of business you
invest in. Predict whether the use of crowdsourcing to select your type
of business would be disastrous or advantageous, and explain why or
why not.
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CIS 336 Week 4 Assignment 2 Telecommuting
and the Mobile Worker

CIS 336 Week 4 Assignment 2 Telecommuting and the Mobile
Worker
Assignment 2 Telecommuting and the Mobile Worker
The number of American telecommuters is expected to increase by
29 million telecommuters or 43% of the workforce by 2016 as more
work gets performed from remote locations. Mobile workers can
work from wherever they are and use the IT / IS technology necessary
to access co-workers, company or corporate infrastructure, intranets,
and other information sources.
Write a two to three (2-3) page paper in which you
Describe the impact of telecommuting on energy conservation, IT
operational costs, “green computing”, and shifts in telecommuters’
lifestyles (e.g., parents, disability, etc.).
Describe how the business infrastructure should be designed so that
employees will be able to continue to perform business functions in
the event of a disaster (i.e., storm, hurricane, or earthquake) that
destroys or makes it impossible to access the buildings.
Determine four (4) advantages and four (4) disadvantages of
telecommuting from an IT manager’s point of view. Elaborate on
each advantage and disadvantage.
Examine the effect of Bring Your Own Device (BYOD) to the IT
infrastructure with regard to security, IT support, knowledge, and data
management, green computing, and telecommuting.
Use at least three (3) quality resources in this assignment. Note
Wikipedia and similar Websites do not qualify as quality resources.

assignment are
Demonstrate and plan for the integration of emerging technologies.
Describe and evaluate the core concepts of data and information
architecture.
Design plans for business continuity.
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CIS 336 Week 4 Discussion 1 Bring Your Own
Device (BYOD) or Bring Your Own
Technology (BYOT)"
"Bring Your Own Device (BYOD) or Bring Your Own Technology
(BYOT)"Please respond to the following:

With the proliferation of smart phones and intelligent computing
tablets such as the iPad, enterprises are increasingly faced with
employees who want to bring their own devices and connect to
enterprise systems. Determine whether or not employers should allow
this type of connectivity to enterprise systems. Support your
reasoning with three examples. Predict the impact to an organization’s
Total Cost of Ownership (TCO) when employees use BYOD.
From the e-Activity, determine whether Strayer University should
allow students to use BYOD on campus. Explain why or why not.
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CIS 336 Week 4 Discussion 2 Virtualization
and Cloud Computing
"Virtualization and Cloud Computing" Please respond to the
following:
• Suggest how an organization should choose between Software as a
Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a
Service (IaaS). Support your recommendation with an explanation.
• Salesforce.com, Facebook, Gmail, Windows Azure, Apple iTunes,
and LinkedIn are examples of applications in the cloud computing
space. Examine the benefits and possible problems for these
organizations when it comes to cloud computing. Propose solutions to
these problems. Predict the impact to an organization’s TCO and
ROI.
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CIS 336 Week 5 Discussion 1 Business Costs

"Business Costs" Please respond to the following:
• Imagine that you are the head of a department and your organization
uses a chargeback funding method. Chargeback systems are popular
for managing and controlling IT costs. Determine five IT costs that
you would consider to be most critical. Support your reasoning.
• Suppose you were asked to determine a method to compute the
operational costs of a company’s ERP (Enterprise Resource Planning)
system. From the e-Activity, determine whether you would apply the
Activity-based costing (ABC) model or a different model to calculate
the costs. Support your rationale. Examine the risks and benefits of
applying the model you chose.
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CIS 336 Week 5 Discussion 2 Information
Technology (IT) Dashboards
"Information Technology (IT) Dashboards" Please respond to the
following:
• Evaluate the ways that IT dashboards provide meaningful data or
information to the organization’s executives. Determine the best ways
to use an IT dashboard for this purpose.

• Contrast service dashboards and portfolio dashboards. Select the ID
dashboard that you consider to be the most important and explain
why.
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CIS 336 Week 5 Midterm Exam
Get questions from Link
These are 2 different sets in link
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CIS 336 Week 6 Assignment 3 IT Support for
Virtual Teams
CIS 336 Week 6 Assignment 3 IT Support for Virtual Teams
Assignment 3 IT Support for Virtual Teams
Global organizations have branches that are located in multiple
countries. Some of these organizations develop software and take
advantage of the global talent pool of software developers while

others have global technical support teams, customer service, and so
on. Virtual teams are created when two or more people work together
from different locations, organizations, times zone, and / or time
shifts. Global organizations use virtual teams in order to provide
global support, reduce travel costs, reduce training costs, and take
advantage of local cultural knowledge that may impact the
organization’s operations.
Examine five (5) issues that the IT department is likely to face when it
comes to supporting virtual teams.
Create an architectural diagram that shows how the virtual teams
would collaborate and access common repositories for documents,
software, development, and testing facilities. Use Visio or an
equivalent such as Dia. Note The graphically depicted solution is not
included in the required page length.
Describe five (5) advantages and five (5) disadvantages of using
virtual teams for the organizations described in the scenario.
Describe challenges imposed by
IT / IS national standards and propose how they could be handled or
resolved.
protocols and propose how they could be handled or resolved.
procedures on virtual teams and propose how they could be handled
or resolved.
Compare and contrast virtual teams and traditional teams with respect
to communications, technology use, and team diversity.

Include charts or diagrams created in Visio or an equivalent such as
Dia. The completed diagrams / charts must be imported into the Word
document before the paper is submitted.
assignment are
Describe the process of administering enterprise systems, including
the use of virtualization and monitoring, power and cooling issues.
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CIS 336 Week 6 Discussion 1 Compliance
CIS 336 Week 6 Discussion 1"Compliance" Please respond to the
following:
• Examine the Sarbanes–Oxley Act (SOX). In your opinion,
determine whether SOX has been able to achieve what it was intended
to do and if it has reduced the unethical business practices that led to
its enactment. Provide two examples to support your reasoning.

• Evaluate the five essential control components for managers and
auditors established by the Committee of Sponsoring Organizations of
the Treadway Commission (COSO). Determine the control that is the
most critical for the well-being of any company and explain why.
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CIS 336 Week 6 Discussion 2 Control
Objectives for Information and Related
Technology (COBIT) and Information
Technology Infrastructure Library (ITIL)"
"Control Objectives for Information and Related Technology
(COBIT) and Information Technology Infrastructure Library (ITIL)"
Please respond to the following:
• From the e-Activity, perform a high-level analysis of the four major
domains of COBIT. (Keep in mind that COBIT is intended to make
sure that IT provides the systematic rigor needed for the strong
internal controls and Sarbanes–Oxley compliance.) Select the domain
that you believe to be the major concern for IT and explain why.
• Evaluate the concepts and techniques covered by ITIL. Select the
concept that you believe to be the most critical for any business and
support your position.
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CIS 336 Week 7 Assignment 4 Virtualization
and Cloud Computing World

CIS 336 Week 7 Assignment 4 Virtualization and Cloud Computing
World
Assignment 4 Virtualization and Cloud Computing World
The popularity and rapid adoption of Software as a Service (SaaS),
Platform as a Service (PaaS), and Infrastructure as a Service (IaaS) by
a number of organizations has impacted internal IT / IS departments.
These services provide a virtualization infrastructure that covers data
storage, networking, desktop computing, mobile computing, and so
on.
Describe at least three (3) items that an organization’s IT / IS
department should consider when an organization’s strategy calls for
the use of SaaS, PaaS, or IaaS.
Evaluate the ways that SaaS, PaaS, and IaaS are used to reduce Total
Cost of Ownership (TCO) and increase Return on Investment (ROI).
Create SaaS, PaaS, and IaaS architectural diagrams using Microsoft
Visio or an equivalent such as Dia. Note The graphically depicted
solution is not included in the required page length.
Examine the impact to the IT support personnel when an organization
embarks on the strategy stated in Question 1.
Analyze three (3) considerations that the organization’s management
should be aware of.
Examine three (3) security issues that could arise from this type of an
infrastructure.

Include charts or diagrams created in Visio or an equivalent such as
Dia. The completed diagrams / charts must be imported into the Word
document before the paper is submitted.
assignment are
Describe the process of administering enterprise systems, including
the use of virtualization and monitoring, power and cooling issues.
Evaluate the total cost of ownership and return on investment for
enterprise architecture alternatives
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CIS 336 Week 7 Discussion 1 Build or Buy and
Service-Level Agreements (SLAs)"

"Build or Buy and Service-Level Agreements (SLAs)" Please respond
to the following:
• Suppose, as a Chief Information Officer (CIO), you were asked to
provide the organization with time-entry system for the employees.
Examine the options to insource or outsource the system to be
developed. Determine whether you would insource or outsource the
system to be developed, and predict the implications of your decision
with the organization’s total cost of ownership.
• Suppose an organization that has entered into an SLA with another
organization goes out of business. Determine whether the SLA still
applies or becomes invalid. Propose what the organization should do
to maintain the service delivery.
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CIS 336 Week 7 Discussion 2 Cloud
Computing
"Cloud Computing" Please respond to the following:
• From the e-Activity, provide your opinion on whether or not a non-
Apple device user should have the ability to use iCloud. Explain
whether or not this points to the limitations of cloud computing.

Determine whether businesses should consider iCloud in their cloud
computing strategy for their IT needs. Support your rationale.
• Rate the importance of establishing standards that govern the cloud
infrastructure, format for data storage, interoperability standards
between vendors, and security requirements. Support your rationale.
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CIS 336 Week 8 Case Study 1 Disney’s ITIL
Journey
CIS 336 Week 8 Case Study 1 Disney’s ITIL Journey
Case Study 1 Disney’s ITIL Journey
The Information Technology Infrastructure Library (ITIL) is a set of
concepts and techniques for managing IT infrastructure, development,
and operations. ITIL offers eight sets of management procedures
service delivery, service support, service management, ICT
infrastructure management, software asset management, business
perspective, security management, and application management.
Disney began adopting ITIL best practices in the mid-2000s. Read
“Disney’s ITIL® Journey”, located at http//www.best-management-
practice.com/gempdf/disney_itil_journey.pdf.
Write a two to four (2-4) page paper in which you

Describe the reasons for Disney’s adoption of ITIL.
Examine the results that were attained by Disney.
Compare and contrast ITIL, Committee of Sponsoring Organizations
of the Treadway Commission (COSO), and Control Objectives for
Information and Related Technology (COBIT) frameworks with
regard to whether Disney would have attained the same results with
the COSO or COBIT framework.
Examine how Disney implemented auditing and compliance in its
assignment are
Explain the role of audit and compliance in enterprise architecture.
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CIS 336 Week 8 Discussion 1 Project
Management and the Cycle Plan
"Project Management and the Cycle Plan" Please respond to the
following:
• Analyze the roles of the sponsor and the manager in project
management. Select the role that you believe is more critical to the
success of the project and explain why.
• Compare the project evaluation and review technique (PERT), the
critical path method (CPM), and the Gantt chart. Determine whether
projects should apply all three approaches or only when called upon
to assess risk on an ongoing project. Support your rationale.
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CIS 336 Week 8 Discussion 2 Systems
Development Life Cycle (SDLC)"
"Systems Development Life Cycle (SDLC)" Please respond to the
following:

• Examine the activities in the Systems Development Life Cycle
(SDLC). Select the activities that you believe to be the most critical
for the success of a project that is developed using SDLC. Support
your position.
• From the e-Activity, determine which conversion methods (parallel,
pilot, phased, and plunge) you would apply for the implementation
phase of an SDLC if you were managing a project. Support your
rationale.
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CIS 336 Week 9 Case Study 2 Enterprises
Architecture
CIS 336 Week 9 Case Study 2 Enterprises Architecture
Case Study 2: Enterprises Architecture Case Study
The (enterprises architecture) EA process can be a time and resource
intensive exercise that requires a deep understanding of the
organization's strategy, strong technical experience, and strong
organizational skills. Over the last 8 weeks we have discussed EA
and its value to an organization. We have specifically looked at the
strategic value of information technology (IT), the integration of IT
good and services, the governance of IT good and services, securing
the enterprise and how to manage these IT resources in order to
maximize value. Select a case study from the following list below:
https://www.infosys.com/industries/aerospace-defense/case-studies/
Write a two to four (2-4) page paper in which you:
Discuss the key points of the case study, include in your discussion
the following points:
Overview of the organization

The business problem
The IT solution that solved the problem
Discuss the EA component(s) presented as part of the case study:
integration of IT good and services, the governance of IT good and
services, securing the enterprise, IT strategy, ITIL, BYOB. For
example your case study may include a discussion on integrating
software across the enterprise, or it may discuss how it used the ITIL
methodology for new projects.
Based on the information presented in the selected case study, identify
additional EA components that can further bring value to the
organization. Discuss how the selected components can add value to
the organization. For example you may suggest a governance process
to help maximize efficiency related to coding.
Use at least three (3) quality resources in this assignment. Note:
Your assignment must follow these formatting requirements:
assignment are:
Describe and evaluate the core concepts of data and information
architecture.
Construct risk management assessment techniques across the portfolio
of the enterprise.
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CIS 336 Week 9 Discussion 1 Business
Intelligence and Social Analytics
"Business Intelligence and Social Analytics" Please respond to the
following:
• From the e-Activity, examine three ways you believe that social
networks have “leveled the playing field” between major corporations
and small businesses.
• Sports teams have adapted the practice of businesses using business
analytics to make wiser decisions. Provide your opinion on teams that
use sports analytics. Explain whether or not you believe these teams
maintain an advantage over those that do not.
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CIS 336 Week 9 Discussion 2 Big Data and
Knowledge Management
"Big Data and Knowledge Management" Please respond to the
following:

• Predict three problems that you foresee occurring when dealing with
big data. Propose three solutions to these foreseen problems.
• Suppose that you are in charge of knowledge management and have
a highly knowledgeable IT person who refuses to transfer knowledge.
Propose two different approaches to handling this situation.
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CIS 336 Week 10 Discussion 1 Privacy
Challenges
"Privacy Challenges" Please respond to the following:
• The United Arab Emirates (UAE) threatened to shut off BlackBerry
messaging, email and Web browsing services if the device’ s maker,
Research in Motion (RIM), did not provide certain information
necessary for national security. RIM was caught between not
disclosing confidential information and not endangering UAE’s
national security. Give your opinion on whether RIM should have
given in to UAE’s demands or whether it should have protected the
confidential information. Support your position.
• Imagine you are a mid-level manager working for a well-known
international organization and have invested $10,000 in the
organization stock, along with contributions to the 401k benefit.
Suppose you have indisputable evidence that the CEO was
manipulating the company’s stock price. Determine if you would
inform the stakeholders or refrain from saying anything for fear of
causing the stock to plunge. Support your position.
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CIS 336 Week 10 Discussion 2 Corporate
Social Responsibility and Privacy
"Corporate Social Responsibility and Privacy" Please respond to the
following:
• From the e-Activity, examine the belief that green programs create
economic value while being socially responsible and sustaining the
environment. Determine whether you agree or disagree with this
statement. Support your position with one example.
• Some supermarkets use loyalty programs which enable them to
collect data about the shopping patterns of their customers. Suppose
that an insurance company wanted to buy this data from the
supermarket in order to analyze the behavior of its policyholders.
Determine whether or not the insurance company should be allowed
to buy the data. Support your position.
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CIS 336 Week 10 Term Paper The Service-
Oriented Architecture
CIS 336 Week 10 Term Paper The Service-Oriented Architecture

Term Paper The Service-Oriented Architecture
The Service-Oriented Architecture (SOA) strategy allows businesses
and organizations to offer their products and services to customers
and trading partners using a standards-based integration protocol.
Web Services depends on SOA for delivery. SOA uses Extensible
Markup Language (XML) to exchange data and information to its
products and services consumers. One of the SOA characteristics is
that the integration is loosely coupled, thus simplifying integration.
Write an eight to ten (8-10) page paper in which you
Analyze five (5) ways in which SOA reduces the total cost of
ownership (TCO).
Examine five (5) ways in which using XML enables data and
information exchange between clients and servers using Web Services
in an SOA environment.
Compare and contrast the loosely coupled architecture to a tightly
coupled architecture in terms of TCO, maintenance, and
implementation issues.
Analyze three (3) advantages and three (3) disadvantages of using a
standards-based integration strategy.

assignment are
Explain the benefits and risks of service oriented architecture.
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CIS 336 Week 11 Discussion 1 Transfer It
"Transfer It" Please respond to the following:
• Discuss ways you plan to apply what you learned in this course in
your current or future position.
• Identify the key qualifications needed for a position in this field and
explain how this course has helped you to understand those expected
qualifications.
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