On the 8th of December 2019 CINET organized a Middle-East Best Practice Workshop with the support of Champion Cleaners at their facilities in Dubai.

1. Middle-East Best Practice workshop
Guaranteed quality meeting to customer expectations!
Incl. ISO 9001-2015 and RABC 14065
8th of December – Dubai, UAE
Supporting partners:

2. Many thanks to our wonderful host of today!
2

3. Content of workshop
3
Time Topic
9.00 Welcome guests at Champion Cleaners incl. coffee and tea
9.15 Introduction CINET, international market trends & program of the day
9.30
A. CERCLEAN® International quality & hygiene management standards:
B. Procedure to get CERCLEAN certified
C. The 15 minute contributions from our supporting partners
12.30 Lunch
13.30 Company tour through Champion Cleaners facilities
14.45
Workshop sprint: every participating company finishes the baseline measurement of own business
compared to CERCLEAN® International Standards
15.00 Group discussion: 3 minute presentation of each company incl. feedback round
16.00 End of program, have networking drinks
17.00 Closing of the workshop

4. CINET
International
Committee for
Professional Textile
Care (PTC)
100+ Members worldwide
Network of 3500+ Industry Experts
750.000+ companies
The Power of Partnership

5. 1. Build a global network (exchange of info)
2. Stimulate innovation & Best Practices
3. Profile the capabilities of PTC
CINET Objectives

6. CINET main products & services
PTC (Professional Textile Care)
World of PTC Community;
Where partners in PTC
come together and
24/7 info is available

7. Master class education & training in NL
2019 training week in NL with CLA

8. Master in PTC
training for 13
employees Al Jabr
incl. official exams
2019 training week in Saudi Arabia

9. Master in PTC
training for 12
employees of
Whites, Dubai incl.
official exams
2019 training week in Dubai

10. CINET main products: Certification (ISO 9001)

11. CINET main products: Certification (EN 14065 / RABC)

12. Nearly 170 Fornet shops received CERCLEAN® certificate by the end of 2019

13. CINET 2019 Certification (EN 14065)
Tian Tian Laundry – Guangzhou (Hospitality & Retail)

14. International Market Trends
Based on ‘Trends in laundry by 2030’ from the Washing
Board of Excellence
&
CINET observations incl. GBPA 2018

15. PTC Market Facts & Figures Worldwide: €90 bln in 2018
Source: ‘The World of PTC
Volume 2: Market
Characteristics & Trends’ (2013)
76
78
80
82
84
86
88
90
92
94
96
2013 2016 2020
inbillioneuro’s
CINET Estimates 2018 based on World of PTC book series
and market reports from members
Total Turnover in professional textile care globally (Retail and B2B)
Growth in existing segments but moreover new market segments

17. Growing
population =
more laundry

18. Population increase x5
Textile production x14!
→ New synthetic fibers
→ Recycled cotton &
polyester
Trends in Textiles: new types of textiles
1910 1980 2011
Population
Total
Natural
Synthetic
Biopolymers

19. TREND: Need for hygiene
1. More attention to prevent infection
2. Antibiotic resistance in bacteria will grow
19

20. Higher income (middle class) = more professional laundry

21. Changing lifestyles = increased demand for professional laundry

22. “Global Online On-Demand Laundry Service Market
Expected To Reach $96,155 Million By 2024”
(Various Market Researches)
22

23. But the most important driver
for growth yet…
23

24. PTC is the best available solution
• 24% less CO-2 emission
• 35-80% less water usage
• No plastic soup
PTC superior sustainability over domestic washing:
24

25. Textile cleaning vs. domestic laundry (TNO)
PTC = up to 3 times more sustainable than domestic washing 25
Domestic vs PTC
Difference in PTC
Green Ribbon to dry cleaner by
left wing party in NL

26. Fast fashion is
destroying
our world!
More than USD 500
billion of value is lost
every year due to
clothing underutilization
and the lack of recycling

27. PTC is in the perfect position in the supply chain to
support the sustainability of the textile economy!
27
1) Extend lifetime of garments 2) control waste & upcycle

28. 28

29. Legislation around the world is rapidly getting more strict,
CERCLEAN® makes sure you are compliant at all times!

30. A. CERCLEAN® international quality
& hygiene management standards

31. The Best Quality =
Quality meeting customer expectations!
Set standardized procedures for quality control

32. Subjects
•Quality policy
•Quality objectives
•Quality instruments
•Quality manual
•Organizational structure & responsibilities
•Data management, documentation
•Processes
Quality management system: basic requirements

33. CERCLEAN® content overview
Handbook chapters:
1. Introduction
2. General aspects
3. Treatment of laundry
4. Sales
5. Purchase/procurement
6. Technique & maintenance
7. Transport
8. Staff
9. Administration
10. Quality
11. Environment
2.
1.
3. 4.
5.
6.
7. 7. 4.
8.
9, 10 & 11.
Porter’s Value Chain (1985)

34. Assignment during the workshop;
Please write down how your processes differ
from the international standards as laid down
in the CERCLEAN® certification scheme

35. 1. Introduction

36. CERCLEAN® Main Benefits
✓ Implement internationally recognized best practices
✓ Proven solution (30 years experience) in Western Europe
✓ Continuous improvement of tools & know-how
✓ Most cost-effective solution to implement quality management

37. Certificates create trust for the customer

38. VOC directive

39. 2. General aspects

40. 2. CERCLEAN® general aspects
• Background of laundry company
• Mission statement
• Type of customers
• Type of products & production data (hours, output & cost)
• Specific norms & regulations that apply

41. Master in PTC Certificate (on personal title)
Showcase PTC expertise

42. Required PTC
Knowledge
ABC Educational
Program structure
Level C:
Starters
Level B:
Operational
Excellence
Level A:
Management
Showcase PTC expertise

43. 2. CERCLEAN® general aspects
Describe your
organizational chart

44. 2. CERCLEAN® general aspects
KPI’s form – MIP (Management Information Page) with e.g.
• kg / pieces per man-hour production (per staff member)
• Energy/water/gass usage per kg washed textile
• # of complaints, repetivive complaints & NPS score
• # of deviations in washing process & scores internal audit
• % re-wash
• Downtime of machinery & # of malfunctions (per machine)
• Turnover growth (per month & year)
• Profit margin per customer & item
• Diesel / gass consumption of fleet
• # of accidents in the workspace & absence through illness (%)

45. Outline for complaint handbook
• Every company has complaints(!)
• The customer wants to be taken
seriously, always…
• Every complaint is a chance to
improve(!)
• A strict procedure with clear
responsibility is key

46. 3. Treatment of laundry

47. Example: define critical control points to maintain quality
CERCLEAN® program provides 60 suggestions for
control points to ensure the quality

48. Example: formats for end product control & internal audits

49. Standardized procedures result in less re-wash, less
accidents, appropriate use of resources and optimal
loading ratios
Increase quality = increase profits!

50. 4. Sales

51. 4. Sales
• Process flow for sales
• Intake procedure
• B2B client agreement checklist & specific wishes
• Contaminated laundry?
• Customer feedback & complaints form / tool
• Overview of complaints & cause → input for quality management &
business development
• Complaints handbook

52. How do you organize your
intake procedure?

53. How do you generate
customer feedback?
Is your service in line with
your mission statement?

54. 5. Procurement

55. 5. Procurement
Control point
• Subcontractor agreements?
• Machines/equipment meet legal requirements (Europe: CE-marking, check
supplier)
• Changes to machinery and equipment are recorded (Europe CE-marking)
• Maintenance and reporting is specified in contracts
• Orders are registered and filed
• Inventory list is available incl. MSDS (especially for chemicals in case of fire)
• Contracts are archived and available
• Technical manuals/instructions of all equipment and machinery is available

56. 6. Technique & maintenance

57. 6. Technique & maintenance
Control point machines:
• Planning preventive maintenance (form)
• Machine log (form)
• All machines are used accordingly?
• Manuals are present?

58. 7. Transport

59. 7. Transport (applicable for companies with own fleet)
• Process flow of transport
• Check critical control points for quality delivery
• Route planning & optimization
• Communication driver – customer
• Feedback on services via driver
• Maintenance & cleaning of trucks
• Contaminated laundry?

60. 8. Staff

61. Teamwork (whole) Organisation!

62. For example:
Daily standup meeting!
(10-15 min)
• What did we accomplish
yesterday?
• What will we accomplish today?
• What are todays risks?

63. 9. Administration

64. 9. Administration
• Monthly & annual reports?
• Financial statements?
• Clear system for archiving?
• Right licenses?
• IT systems to support the business
• Insight in cost pricing & continuous improvement plan?
➢ CINET can benchmark your cost to industry standards

65. CINET’s cleaning cost model

66. IT systems to support the business
66
Example data
sources:
CRM
Financial
software
HR software
POS system /
ERP
Transport
management

67. 10. Quality

68. Take output of customer feedback, end product control &
internal audits to set quality objectives

69. Which quality objectives (should)
you be working on based on
customer feedback / interal audits?

70. 11. Environment

71. How achieve Quality & Sustainable processing
Best practice approach working with PERC
Result after Evaluating up to 215 companies in The Netherlands
• Technology
• Work methods
• Certification/validation

72. You will implement an energy savings plan
to improve sustainability and save on
operational cost

73. B. Procedure to get
CERCLEAN certified

74. Shop / plant manager prepares the CERCLEAN
Handbook by describing standardized procedures
for the shop and compare with existing procedures

75. Shop/plant manager prepares Document of
Requirements as a final checklist

76. CERCLEAN® certified auditor visits the plant to check the
handbook & support with the quality objectives

77. Auditor and shop/plant manager inspect the machinery

78. Certified
CERCLEAN® auditor
and shop/plant
manager create a
report of deviations

79. CINET provides support with the handbook upon request

80. CINET performs yearly
consultancy meetings
& an on-site visit once
every 3 years
“Consultancy from long
time experts!”

81. All documents are to be send to CINET HQ for evaluation by the
CERCLEAN International Evaluation Committee

82. Yearly update;
✓CINET auditor inspections
✓Update by Supervisors
✓Update CERCLEAN Consultancy content
✓Agree on Objectives

83. A proven PTC dedicated Quality System for decades!

84. Start now!!
Please contact cinet@cinet-online.com for more info
BE PREPARED FOR THE FUTURE

85. GBPA
2020
(Global Best
Practices
Awards)
The Global Best Practices Awards 2019-2020

86. 1. 450 applications
2. Nominees from 50 countries
3. 50 pitches of 3 min (2 sessions)
4. Some 20 international jury members
5. Ceremony with 250-300 attendants
6. 15 National Pre-selections in 2019
7. Intensive PR in participating countries
Compared to 2018 the goal is to promote even more the more specific key issues of new technology
and business models (such as digitization, new textiles, new customer segments, etc.) instead of
standard company profiles
Objectives 2020

87. The GBPA2020 Trophies
Optionally, awards on: Young Entrepreneur, Corporate Social
Responsibility (CSR), A Lifetime Achievement
Sustainability
1. RETAIL TEXTILE CLEANING (RTC)
3. BIG RETAIL (FRANCHISE)
2. INDUSTRIAL TEXTILE
SERVICES (ITS)
Innovation
Overall Best Practices
Sustainability
Innovation
Overall Best Practices
Sustainability
Innovation
Overall Best Practices

88. ➢ Quality
➢ Sustainability
➢ Business model & Service concept
➢ Innovation
➢ Key-note (from entrepreneur)
APPLY NOW! JOIN THE AWARDS!
www.cinet-online.com/awards/
GBPA 2020 - Criteria

89. APPLY NOW! JOIN THE AWARDS!
I. Apply DIRECTLY II. Apply via National
Pre-selectionswww.cinet-online.com/awards
Ask for a reply form at:
cinet@cinet-online.com
or
More info, on:
www.cinet-online.com/awards

90. BEST PRACTICES =
PROFITABLE & SUSTAINABLE BUSINESS!

91. Questions?
www.cinet-online.com