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Exam: - Assessing Performance, Developing Employees & Compensating Human Resources
Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page break, so be sure that you have seen the entire question and all the answers before choosing an answer.
1. An employee refuses an employer's request to falsify the contents of a report to the EEOC. The
employer subsequently discharges the worker for "not following orders." In a wrongful-discharge suit, the employee is likely to argue which of the following exceptions to the at-will-employment doctrine?
A. Implied contract
B. Equal employment
C. Public policy
D. Reverse discrimination
2. Which of the following is a false statement about using peers as a source of performance information?
A. Peer ratings are particularly useful when supervisors don't have the opportunity to observe employees.
B. Peers are more willing participants in reviews used for employees.
C. Peers have expert knowledge of job requirements and bring a unique perspective to the evaluation, often resulting in extremely valid assessments of performance.
D. Peer ratings, according to research, are highly influenced by friendships.
3. Why would an employee seek a downward move?
A. To learn different skills
B. To have more authority
C. To increase salary and visibility
D. To have greater challenges
4. In terms of job dissatisfaction, an employee who calls in sick or arrives to work late is engaging in
A. behavior change.
B. physical withdrawal.
C. psychological withdrawal.
D. whistleblowing.
5. Based on the expectation that two people in conflict should first try to arrive at a settlement together, the organization has a policy of making managers available to hear complaints. Typically, the first open door is that of the employee's
A. immediate supervisor.
B. peers.
C. director.
D. immediate subordinates.
6. If a performance measure lacks _______ reliability, determining whether an employee's performance has truly changed over time will be impossible.
A. interrater
B. external
C. test-retest
D. strategic
7. The primary use of assessment centers is to identify
A. employees' personality types and job interests.
B. decision processes and communication styles that inhibit production.
C. the strengths and weaknesses of team members.
D. employees who have the personality, characteristics, and skills needed for managerial positions.
8. Which of the following statements illustrates effective feedback?
A. "I don't see any progress from the last review; you're lazy."
B. "You've achieved 100 percent of your target in less than six months."
C. "Overall, your performance has been satisfactory."
D. "You've become careless; you came in late three times last week."
9. What is the employee's responsibility in the self-assessment stage of career management?
A. Provide assessment information to identify strengths, weaknesses, interests, and values
B. Identify opportunities and areas of ...
This document provides sample exam questions for Management 3710's first exam. It includes true-false and multiple choice questions covering chapters 1-3 of the course textbook, which discuss quality management fundamentals such as definitions of quality, total quality management philosophies, and quality frameworks. The questions assess understanding of key concepts like the evolution of quality practices, Deming and Juran's philosophies, and ISO standards. Discussion questions prompt analysis of quality-related topics like defining quality and linking quality to strategic planning.
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Elevate your career with the CPIM-SMR certification exam. Discover its benefits, exam details, and effective preparation strategies in this comprehensive guide. Position yourself as a supply chain strategy expert
Quality Philosophies - CQIA Body of KnowledgeEmily Honeyman
Quality benefits organizations and stakeholders in several ways. For organizations, quality leads to higher quality products, greater profitability, increased market share and stock price, and more pride and stability. Employees benefit from job security, increased pay and respect. Customers benefit from reliable, easy to use products and loyal suppliers. Society benefits from job opportunities and organizations that enhance communities. The Baldrige criteria provide a framework for organizations to achieve performance excellence across seven categories with a focus on leadership, strategic planning, customers, measurement and knowledge. Quality gurus like Deming, Juran, Crosby, Shewhart and Ishikawa made significant contributions including PDCA, quality cost measurement, control charts, zero defects and cause and effect diagrams.
The document summarizes an agenda for a PMP study group session covering professional responsibility and integration management. The session will discuss responsibilities of project managers, key concepts of integration management including the seven processes, and take participant questions. Study group questions will then be presented and answered as a group, covering topics like contract change control systems, addressing inaccurate financial statements, project closure due to lack of funding, documenting risks in the project plan, and using knowledge gained from previous employers.
This document discusses the concept of quality costs in operations management. It defines four main categories of quality costs: prevention costs, appraisal costs, internal failure costs, and external failure costs. Prevention costs aim to prevent defects, appraisal costs assess process performance, and failure costs stem from defects. Total quality management focuses on customer satisfaction, employee involvement, and continuous process improvement to reduce quality costs.
The Development Award Program provides funding to support technology-based product, service, and process development projects in Maine. Applicants must submit a comprehensive application outlining their project, commercialization plan, management team, and financial projections. Applications go through a multi-step review process involving peer reviewers, a review committee, and potential interviews. Top projects are recommended for funding, with awards requiring repayment once a project is commercialized. The program aims to support innovation, job growth, and economic impact in Maine.
CHC Questions Answers PDF Dumps - Your Path to CHC CertificationAliza Oscar
Start your journey to CHC certification in 2023 with our PDF dumps. Access a comprehensive collection of questions and answers for effective exam preparation
Exam: - Assessing Performance, Developing Employees & Compensating Human Resources
Questions 1 to 20: Select the best answer to each question. Note that a question and its answers may be split across a page break, so be sure that you have seen the entire question and all the answers before choosing an answer.
1. An employee refuses an employer's request to falsify the contents of a report to the EEOC. The
employer subsequently discharges the worker for "not following orders." In a wrongful-discharge suit, the employee is likely to argue which of the following exceptions to the at-will-employment doctrine?
A. Implied contract
B. Equal employment
C. Public policy
D. Reverse discrimination
2. Which of the following is a false statement about using peers as a source of performance information?
A. Peer ratings are particularly useful when supervisors don't have the opportunity to observe employees.
B. Peers are more willing participants in reviews used for employees.
C. Peers have expert knowledge of job requirements and bring a unique perspective to the evaluation, often resulting in extremely valid assessments of performance.
D. Peer ratings, according to research, are highly influenced by friendships.
3. Why would an employee seek a downward move?
A. To learn different skills
B. To have more authority
C. To increase salary and visibility
D. To have greater challenges
4. In terms of job dissatisfaction, an employee who calls in sick or arrives to work late is engaging in
A. behavior change.
B. physical withdrawal.
C. psychological withdrawal.
D. whistleblowing.
5. Based on the expectation that two people in conflict should first try to arrive at a settlement together, the organization has a policy of making managers available to hear complaints. Typically, the first open door is that of the employee's
A. immediate supervisor.
B. peers.
C. director.
D. immediate subordinates.
6. If a performance measure lacks _______ reliability, determining whether an employee's performance has truly changed over time will be impossible.
A. interrater
B. external
C. test-retest
D. strategic
7. The primary use of assessment centers is to identify
A. employees' personality types and job interests.
B. decision processes and communication styles that inhibit production.
C. the strengths and weaknesses of team members.
D. employees who have the personality, characteristics, and skills needed for managerial positions.
8. Which of the following statements illustrates effective feedback?
A. "I don't see any progress from the last review; you're lazy."
B. "You've achieved 100 percent of your target in less than six months."
C. "Overall, your performance has been satisfactory."
D. "You've become careless; you came in late three times last week."
9. What is the employee's responsibility in the self-assessment stage of career management?
A. Provide assessment information to identify strengths, weaknesses, interests, and values
B. Identify opportunities and areas of ...
This document provides sample exam questions for Management 3710's first exam. It includes true-false and multiple choice questions covering chapters 1-3 of the course textbook, which discuss quality management fundamentals such as definitions of quality, total quality management philosophies, and quality frameworks. The questions assess understanding of key concepts like the evolution of quality practices, Deming and Juran's philosophies, and ISO standards. Discussion questions prompt analysis of quality-related topics like defining quality and linking quality to strategic planning.
Master the Field with CPIM-SMR Certification Exam A Comprehensive GuideAliza Oscar
Elevate your career with the CPIM-SMR certification exam. Discover its benefits, exam details, and effective preparation strategies in this comprehensive guide. Position yourself as a supply chain strategy expert
Quality Philosophies - CQIA Body of KnowledgeEmily Honeyman
Quality benefits organizations and stakeholders in several ways. For organizations, quality leads to higher quality products, greater profitability, increased market share and stock price, and more pride and stability. Employees benefit from job security, increased pay and respect. Customers benefit from reliable, easy to use products and loyal suppliers. Society benefits from job opportunities and organizations that enhance communities. The Baldrige criteria provide a framework for organizations to achieve performance excellence across seven categories with a focus on leadership, strategic planning, customers, measurement and knowledge. Quality gurus like Deming, Juran, Crosby, Shewhart and Ishikawa made significant contributions including PDCA, quality cost measurement, control charts, zero defects and cause and effect diagrams.
The document summarizes an agenda for a PMP study group session covering professional responsibility and integration management. The session will discuss responsibilities of project managers, key concepts of integration management including the seven processes, and take participant questions. Study group questions will then be presented and answered as a group, covering topics like contract change control systems, addressing inaccurate financial statements, project closure due to lack of funding, documenting risks in the project plan, and using knowledge gained from previous employers.
This document discusses the concept of quality costs in operations management. It defines four main categories of quality costs: prevention costs, appraisal costs, internal failure costs, and external failure costs. Prevention costs aim to prevent defects, appraisal costs assess process performance, and failure costs stem from defects. Total quality management focuses on customer satisfaction, employee involvement, and continuous process improvement to reduce quality costs.
The Development Award Program provides funding to support technology-based product, service, and process development projects in Maine. Applicants must submit a comprehensive application outlining their project, commercialization plan, management team, and financial projections. Applications go through a multi-step review process involving peer reviewers, a review committee, and potential interviews. Top projects are recommended for funding, with awards requiring repayment once a project is commercialized. The program aims to support innovation, job growth, and economic impact in Maine.
The Development Award Program provides funding to support technology-based product, service, and process development projects in Maine. Applicants must submit a comprehensive application outlining their project description, commercialization plan, management team, and financial projections. Applications go through a multi-step review process involving peer reviewers, a review committee, and potential interviews. Top projects are recommended for funding, with awards requiring repayment once a project is commercialized. The program aims to support innovation, job growth, and economic impact in Maine.
This document defines key quality management terms and concepts. It discusses definitions of quality, dimensions of quality, quality planning, quality costs, total quality management (TQM), strategic planning, barriers to TQM, the role of senior management, quality councils, and the six basic concepts of TQM. Key terms defined include continuous improvement, prevention costs, appraisal costs, internal failure costs, external failure costs, activity based costing, trend analysis, Pareto analysis, vision statements, mission statements, and quality policies.
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Do you face Challenges in attracting top talents...?
High Candidate Drop-offs and no-shows..?
Disengaged recruitment teams..?
Are you certain that your recruitment team is doing it right..?
Maybe its the time to streamline your talent acquisition strategy before it become too late...
Instructions for assignment reflect on your professional experAssuser47f0be
The document provides instructions for an assignment asking the reader to reflect on their professional experiences with leaders and managers. It asks the reader to identify a leader from their experience that matches one of four descriptions: a good leader lacking management skills, a good manager lacking leadership skills, an effective leader and manager, or neither a good leader nor manager. For the identified leader, the reader is instructed to analyze the leader's strengths/weaknesses, impact on the business environment, and lessons learned about balancing leadership and management skills.
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
(Prefer mailing. Call in emergency )
With the help of our P3 Exam Questions Braindumps, you can pass your CIMA P3 exam very easily. We offer here only important and up-to-date CIMA P3 dumps question and answers and we make sure, it will be beneficial and handy for you. P3 CIMA Exam require lot of efforts to pass. First have to prepare all P3 course syllabus online study and then need to prepare CIMA P3 past papers. You can prepare from P3 courses notes online in UK and sample questions and answers practice exams paper. We have CIMA P3 practice exam available with real exam questions answers. Just Prepare and pass exam.
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This document contains a 20 question quiz about marketing for services. The quiz covers topics such as the definition of services, how services differ from goods, ways to classify services, service quality dimensions, developing service processes, internal marketing, relationship marketing strategies, handling customer complaints, pricing services, the importance of distribution for services, and factors that will influence future changes in the service industry. The document provides multiple choice answers for each question about marketing services.
Customer focus and satisfaction are the most important criteria for winning the Baldridge Award. However, a study found that only 19% of banks and 26% of hospitals see customer complaints as important for identifying new products. For every complaint received, there are likely 26 other customers with the same issue. Failing to identify the root cause of complaints makes it harder to reduce variation. While quality measures like defect rates should determine senior manager pay, profitability remains the top priority for most companies.
WHICH OF THE FOLLOWING STATEMENTS IS NOT TRUE WHEN CONSIDERING THE LIQUIDITY ...SophiaMorgans
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Dependent Verification: What You Don't Know Can Hurt YouHodges-Mace
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TEST BANK For Auditing & Assurance Services A Systematic Approach, 11th Editi...Donc Test
TEST BANK For Auditing & Assurance Services A Systematic Approach, 11th Edition & 12th Edi.pdf
TEST BANK For Auditing & Assurance Services A Systematic Approach, 11th Edition & 12th Edi.pdf
The audit cycle performance consists of planning, preliminary survey, understanding the entity, identifying key areas and objectives, determining audit criteria, collecting evidence, generating working papers, and preparing audit findings. The initial stages involve obtaining general information on the company and identifying important areas to focus on. Later stages are testing evidence, documenting results, and communicating findings to the audited entity in a clear and understandable manner.
This document contains 60 multiple choice questions from an ITIL Foundation exam practice test. The questions cover various ITIL concepts including the seven guiding principles, the four dimensions of service management, the core ITIL practices, and components of the service value system. The correct answers to each question are also provided.
A simple plan : 5 Step Enhanced contact centerAshutosh Anil
This document outlines a 5-step plan to enhance a contact center. The steps are: 1) Systematize knowledge transfer to agents, 2) Implement proactive checks on rollouts and changes, 3) Empower agents and change expectations of their roles, 4) Create subject matter expert and performance reward tiers, and 5) Implement in-house quality assurance. The overall goals are to improve customer satisfaction, resolution rates, talent retention, relationships, and revenue through a more customer-centric and empowered agent model.
Stop Fraud in its Tracks How automated expense management can make employee ...Ashley Emery
How often do you have to track employees down to validate suspicious expenses? Have you ever calculated how much time expense policing is costing you? If you dread auditing employee expense reports every month, this webinar is for you!
Join Ernie Humphrey, CEO of 360 Thought Leadership Consulting, for this educational webinar!
The document discusses quality planning and management in projects. It provides guidance on defining quality attributes like functionality, usability, reliability and performance. It emphasizes that quality planning should start at the beginning of a project to establish metrics and processes. Continuous improvement is also stressed, with monitoring and problem solving throughout the project lifecycle. Management has overall responsibility for quality. The customer defines quality standards and a focus on meeting their requirements is key.
The document discusses quality in projects from the perspective of Go n Grow Business Consulting Inc. It covers topics such as quality planning, assurance, and control. Quality is discussed as being fundamental to business success, protecting brands, retaining customers, and improving profitability. The document recommends adopting a philosophy of prioritizing quality over short-term financial returns and emphasizes continuous improvement. It also stresses managing systems and processes rather than individual defects to improve quality.
This document discusses Philip Crosby's 14 steps for quality management. It provides details on each of the 14 steps, including establishing management commitment to quality, creating quality teams, measuring processes, calculating quality costs, raising quality awareness, taking corrective actions, monitoring progress, training supervisors, holding zero defects days, encouraging quality goals, encouraging employee communication, recognizing participation efforts, creating quality councils, and continuously improving. It also discusses Crosby's definitions of quality and characteristics of successful organizations. Finally, it provides information on several quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms.
The document outlines the key steps in initial audit planning:
1. Accept the client and perform initial planning including client acceptance procedures, engagement letter, and staff selection.
2. Understand the client's business and industry by learning about operations, management, objectives, and the external environment.
3. Assess client business risk by evaluating sources of risk that could influence the client to misstate financials.
4. Perform preliminary analytical procedures to evaluate the client's financial health using ratios that assess short-term debt paying ability, liquidity, long-term debt obligations, and profitability.
The document provides a quality management exercise with 45 multiple choice questions covering key quality management concepts and tools. The questions address topics such as definitions of quality, quality costs, quality gurus like Deming and Juran, total quality management principles, ISO standards, Six Sigma, statistical process control tools, and inspection.
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The Development Award Program provides funding to support technology-based product, service, and process development projects in Maine. Applicants must submit a comprehensive application outlining their project description, commercialization plan, management team, and financial projections. Applications go through a multi-step review process involving peer reviewers, a review committee, and potential interviews. Top projects are recommended for funding, with awards requiring repayment once a project is commercialized. The program aims to support innovation, job growth, and economic impact in Maine.
This document defines key quality management terms and concepts. It discusses definitions of quality, dimensions of quality, quality planning, quality costs, total quality management (TQM), strategic planning, barriers to TQM, the role of senior management, quality councils, and the six basic concepts of TQM. Key terms defined include continuous improvement, prevention costs, appraisal costs, internal failure costs, external failure costs, activity based costing, trend analysis, Pareto analysis, vision statements, mission statements, and quality policies.
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High Candidate Drop-offs and no-shows..?
Disengaged recruitment teams..?
Are you certain that your recruitment team is doing it right..?
Maybe its the time to streamline your talent acquisition strategy before it become too late...
Instructions for assignment reflect on your professional experAssuser47f0be
The document provides instructions for an assignment asking the reader to reflect on their professional experiences with leaders and managers. It asks the reader to identify a leader from their experience that matches one of four descriptions: a good leader lacking management skills, a good manager lacking leadership skills, an effective leader and manager, or neither a good leader nor manager. For the identified leader, the reader is instructed to analyze the leader's strengths/weaknesses, impact on the business environment, and lessons learned about balancing leadership and management skills.
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
(Prefer mailing. Call in emergency )
With the help of our P3 Exam Questions Braindumps, you can pass your CIMA P3 exam very easily. We offer here only important and up-to-date CIMA P3 dumps question and answers and we make sure, it will be beneficial and handy for you. P3 CIMA Exam require lot of efforts to pass. First have to prepare all P3 course syllabus online study and then need to prepare CIMA P3 past papers. You can prepare from P3 courses notes online in UK and sample questions and answers practice exams paper. We have CIMA P3 practice exam available with real exam questions answers. Just Prepare and pass exam.
http://www.certs4you.com/cima/p3-dumps.html
This document contains a 20 question quiz about marketing for services. The quiz covers topics such as the definition of services, how services differ from goods, ways to classify services, service quality dimensions, developing service processes, internal marketing, relationship marketing strategies, handling customer complaints, pricing services, the importance of distribution for services, and factors that will influence future changes in the service industry. The document provides multiple choice answers for each question about marketing services.
Customer focus and satisfaction are the most important criteria for winning the Baldridge Award. However, a study found that only 19% of banks and 26% of hospitals see customer complaints as important for identifying new products. For every complaint received, there are likely 26 other customers with the same issue. Failing to identify the root cause of complaints makes it harder to reduce variation. While quality measures like defect rates should determine senior manager pay, profitability remains the top priority for most companies.
WHICH OF THE FOLLOWING STATEMENTS IS NOT TRUE WHEN CONSIDERING THE LIQUIDITY ...SophiaMorgans
The document provides a multiple choice quiz on auditing standards and procedures. It covers topics such as the three general auditing standards, fieldwork standards, internal controls, audit evidence, audit reports, and other assurance services provided by CPAs.
Dependent Verification: What You Don't Know Can Hurt YouHodges-Mace
Regardless of whether an employee’s intent is to defraud their employer, or whether the employee simply does not understand the plan rules, the time to correct an eligibility error is before a major health issue arises.
TEST BANK For Auditing & Assurance Services A Systematic Approach, 11th Editi...Donc Test
TEST BANK For Auditing & Assurance Services A Systematic Approach, 11th Edition & 12th Edi.pdf
TEST BANK For Auditing & Assurance Services A Systematic Approach, 11th Edition & 12th Edi.pdf
The audit cycle performance consists of planning, preliminary survey, understanding the entity, identifying key areas and objectives, determining audit criteria, collecting evidence, generating working papers, and preparing audit findings. The initial stages involve obtaining general information on the company and identifying important areas to focus on. Later stages are testing evidence, documenting results, and communicating findings to the audited entity in a clear and understandable manner.
This document contains 60 multiple choice questions from an ITIL Foundation exam practice test. The questions cover various ITIL concepts including the seven guiding principles, the four dimensions of service management, the core ITIL practices, and components of the service value system. The correct answers to each question are also provided.
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This document outlines a 5-step plan to enhance a contact center. The steps are: 1) Systematize knowledge transfer to agents, 2) Implement proactive checks on rollouts and changes, 3) Empower agents and change expectations of their roles, 4) Create subject matter expert and performance reward tiers, and 5) Implement in-house quality assurance. The overall goals are to improve customer satisfaction, resolution rates, talent retention, relationships, and revenue through a more customer-centric and empowered agent model.
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Join Ernie Humphrey, CEO of 360 Thought Leadership Consulting, for this educational webinar!
The document discusses quality planning and management in projects. It provides guidance on defining quality attributes like functionality, usability, reliability and performance. It emphasizes that quality planning should start at the beginning of a project to establish metrics and processes. Continuous improvement is also stressed, with monitoring and problem solving throughout the project lifecycle. Management has overall responsibility for quality. The customer defines quality standards and a focus on meeting their requirements is key.
The document discusses quality in projects from the perspective of Go n Grow Business Consulting Inc. It covers topics such as quality planning, assurance, and control. Quality is discussed as being fundamental to business success, protecting brands, retaining customers, and improving profitability. The document recommends adopting a philosophy of prioritizing quality over short-term financial returns and emphasizes continuous improvement. It also stresses managing systems and processes rather than individual defects to improve quality.
This document discusses Philip Crosby's 14 steps for quality management. It provides details on each of the 14 steps, including establishing management commitment to quality, creating quality teams, measuring processes, calculating quality costs, raising quality awareness, taking corrective actions, monitoring progress, training supervisors, holding zero defects days, encouraging quality goals, encouraging employee communication, recognizing participation efforts, creating quality councils, and continuously improving. It also discusses Crosby's definitions of quality and characteristics of successful organizations. Finally, it provides information on several quality management tools including check sheets, control charts, Pareto charts, scatter plots, Ishikawa diagrams, histograms.
The document outlines the key steps in initial audit planning:
1. Accept the client and perform initial planning including client acceptance procedures, engagement letter, and staff selection.
2. Understand the client's business and industry by learning about operations, management, objectives, and the external environment.
3. Assess client business risk by evaluating sources of risk that could influence the client to misstate financials.
4. Perform preliminary analytical procedures to evaluate the client's financial health using ratios that assess short-term debt paying ability, liquidity, long-term debt obligations, and profitability.
The document provides a quality management exercise with 45 multiple choice questions covering key quality management concepts and tools. The questions address topics such as definitions of quality, quality costs, quality gurus like Deming and Juran, total quality management principles, ISO standards, Six Sigma, statistical process control tools, and inspection.
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বাংলাদেশের অর্থনৈতিক সমীক্ষা ২০২৪ [Bangladesh Economic Review 2024 Bangla.pdf] কম্পিউটার , ট্যাব ও স্মার্ট ফোন ভার্সন সহ সম্পূর্ণ বাংলা ই-বুক বা pdf বই " সুচিপত্র ...বুকমার্ক মেনু 🔖 ও হাইপার লিংক মেনু 📝👆 যুক্ত ..
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Main Java[All of the Base Concepts}.docxadhitya5119
This is part 1 of my Java Learning Journey. This Contains Custom methods, classes, constructors, packages, multithreading , try- catch block, finally block and more.
A workshop hosted by the South African Journal of Science aimed at postgraduate students and early career researchers with little or no experience in writing and publishing journal articles.
How to Fix the Import Error in the Odoo 17Celine George
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Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.
Executive Directors Chat Leveraging AI for Diversity, Equity, and InclusionTechSoup
Let’s explore the intersection of technology and equity in the final session of our DEI series. Discover how AI tools, like ChatGPT, can be used to support and enhance your nonprofit's DEI initiatives. Participants will gain insights into practical AI applications and get tips for leveraging technology to advance their DEI goals.
How to Add Chatter in the odoo 17 ERP ModuleCeline George
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3. Question: 1
• References from current customers (also online reviews) • Permission to requested
reference from bank. • Credit terms offered. • Check financial statements if available
online. • Visit site to check for any alarming signs such as low stocks, demotivated
staff, working conditions, general state of PPE.
A. Types of control systems
B. Direct marketing and examples.
C. Market research
D. Supplier sourcing factors
Answer: D
4. Question: 2
Easy for managers to understand and operate. Conflicts are avoided as
departments are treated and managed consistently. -- There is no incentive to
reduce costs. Managers may use all their budget limit not to reduce budget for the
following period. Unnecessary expenses and slack built into the budget are carried
forward. Fails to take into account changing circumstances.
A. Types of control systems
B. Incremental Budgeting advantages and disadvantages
C. Zbb advantages and disadvantages
D. Direct marketing and examples.
Answer: B
5. Question: 3
An associate is a company in which a business owns a significant portion. A significant
portion would be between 20-50%. Control is not exercised but the investor is considered to
have significant influence. Visit us at https://www.testsexpert.com/cima-ocs/ Statements
should not be consolidated, instead the investment is shown as "investment in associate"
under non-current assets.
A. When can Intangible Assets be recognised in the Financial Statements?
B. What is the marketing mix? Include service industry and examples of each.
C. What is an associate? Is control exercised? Should statements be consolidated?
D. What is a Government Grants. When may it be recognised?
Answer: B
6. Question: 4
NCI stands for non-controlling Interest and it represents the stake of the subsidiary that
Gymfit does not own. It need to be recognised on the financial statements because we control
100% of the subsidiary although we do not own 100%. NCI can be determined by using the: -
Fair value method which is the amount for which the shares could be exchanged. - Proportion
of net assets which calculates NCI based on the percentage of the subsidiaries equity. NCI will
be adjusted with its portion of the profit or loss or any adjustment to goodwill.
A. ZBB advantages and disadvantages
B. What is NCI and how is it treated?
C. What is the marketing mix? Include service industry and examples of each.
D. What is a Government Grants. When may it be recognised?
Answer: B
7. Question: 5
Improve participation through quality circles. Bottom-up approaches Appropriate
working environment: rest brakes, water to drink, appropriate tools and health and
safety. Offer training, role enrichment, development Personal recognition:
employee of the month / year. Most positive feedback from customers. Staff who
offer solutions to problems.
A. Weakness of Sensitivity Analysis
B. What is an intangible asset?
C. How can staff be motivated?
D. ZBB advantages and disadvantages
Answer: C
8. Question: 6
Assistance provided by the government to an entity with the view of providing a
benefit to society or to incentive business investment in PPE. Only recognised
when there is reasonable assurance that the grant's conditions will be complied
with and that the grant will be received.
A. What is CSR (Corporate Social Responsibility)?
B. What is a Government Grants. When may it be recognised?
C. What is Business Process Reengineering (BRP)? How is it applied?
D. What is an associate? Is control exercised? Should statements be
consolidated?
Answer: B
9. Question: 7
Conformance: Prevention are costs incurred to prevent and avoid quality issues.
Appraisal are costs incurred to monitor and measure quality. Non-conformance:
Internal failure are costs incurred to remedy defects before they reach the
customer. External failure are costs incurred to remedy defects discovered by the
customer.
A. The 4 categories of Quality Cost
B. Methods of external finance And Description.
C. The 0 categories of Quality Cost
D. The 3 categories of Quality Cost
Answer: A
10. Question: 8
Integrity: being honest and truthful. Objectivity: not allowing bias, conflict of interest or
the influence of other people. Professional competence and due care: commitment to my
level of professional knowledge and skill Confidentiality: not disclose professional
information unless you have specific permission or a legal or professional duty to do so
Professional Behaviour: to comply with relevant laws and regulations. Acronym: PIPOC
A. Benefits of Corporate Governance.
B. Hertzberg Motivational Theory
C. Direct Marketing and Examples.
D. CIMA Code of Ethics
Answer: D
11. Question: 9
• Increase reputation and recognition
• Attract investors
• Improved consumer trust
• Increased employee loyalty
• Better community relation
• Environmental sustainability
A. Supplier Sourcing Factors
B. Advantages of CSR
C. Abb Advantages and Disadvantages
D. What are budgets?
Answer: B
12. Question: 10
Unsolicited contact a business makes with existing or potential customers in
order to market itself. Physical mail, e-mail, sms, telemarketing, leaflet drop.
It is by far one of the most effective forms of marketing. It is possible to
experiment with minor campaigns before investing full scale.
A. Incremental budgeting advantages and disadvantages
B. Direct Marketing and examples.
C. Market research
D. Supplier sourcing factors
Answer: B