The document discusses recent telecom developments at a university including: 1) Implementing a new charging scheme for desk phones where all users pay rental per extension number back dated to August 2009 with future savings passed to departments. 2) Moving BT, Vodafone, and O2 accounts to a single university account to guarantee bills are paid and enable tariff checking and reduced administration. 3) Upgrading the core network and local node connections to IP in May 2008 to provide resilience, expansion capabilities, and future proofing while retaining digital/analog phones until deciding how to roll out IP solutions.

1. Telecoms Developments Mark Franklin & Chris Daniels CiCS User Group March 2010

2. Billing and Processes New charging scheme for desk telephones Everyone pays Call costs more closely match what we pay Rental per extension number Back dated to Aug 2009 Future savings passed onto user departments CiCS User Group March 2010

3. Billing and Processes BT and Mobiles (Vodafone and O2) Move to a single account for whole University Guarantees the bill gets paid Tariff checking Reduced overall admin Direct debit Detailed info still provided if requested Different ways for charging (or not) for small purchases CiCS User Group March 2010

4. Upgrade to IP Telephony May 2008 – core and connections to local nodes over IP network Resilience, expansion, future proofing Retained digital/analogue phones until we decided how best to roll out IP solutions More recent developments (more later) CiCS User Group March 2010

5. Why IPT? Resilience & Expansion Closer integration of voice application and other services (more later, fingers-crossed) Saving on cabling (and related infrastructure) Saving on power (and kit to provide it) Mobility/off-site working Moves and changes simpler CiCS User Group March 2010

6. Current Developments Call centre applications and reporting Voice portal/Voice interaction Call recording IP end-point delivery Hard-phones Soft-phones Portal CiCS User Group March 2010