Ch...Ch...Changes: Restructuring Through ChangeNASIG
Kathleen Bailey & Valeria Hodge, presenters
What do you call a single unit that purchases materials, ensures electronic access, and borrows and shares resources among external libraries… ch…ch... changed! For the newly created department, Acquisitions & Continuing Resources (ACR), formed by the merger of Monograph Acquisitions, Interlibrary Services, and Serials & Electronic Resources, the changes have been challenging but greatly rewarding. In this session, we look at the key elements that sparked the change, review the challenges encountered, walk through the choices made to overcome the challenges, and highlight the milestones achieved along the way.
Ch...Ch...Changes: Restructuring Through ChangeNASIG
Kathleen Bailey & Valeria Hodge, presenters
What do you call a single unit that purchases materials, ensures electronic access, and borrows and shares resources among external libraries… ch…ch... changed! For the newly created department, Acquisitions & Continuing Resources (ACR), formed by the merger of Monograph Acquisitions, Interlibrary Services, and Serials & Electronic Resources, the changes have been challenging but greatly rewarding. In this session, we look at the key elements that sparked the change, review the challenges encountered, walk through the choices made to overcome the challenges, and highlight the milestones achieved along the way.
Support Your Local (and Distance) Blackboard UserShawn Brewer
This slide show was used in a presentation at the 2014 SLATE Conference in Naperville, IL. It describes how Western Kentucky University provides technical support to Blackboard users, both faculty and students.
The impact of AI, machine learning, automation and robotics on the informatio...CILIP
National Lead for National Health Service Knowledge and Library Services in England Sue Lacey Bryant's presentation to the All Party Parliamentary Group for Libraries, Information and Knowledge on 30th November 2021.
In this short presentation, she takes the opportunity to reflect on the implications for the healthcare setting, sharing early responses from HEE to the opportunities and issues highlighted by the CILIP Technology research report.
Video version of the presentation can be found here: https://vimeo.com/653729556
Extending the Reach of Digital Preservation PracticeDigCurV
Presentation by Mary Molinaro, University of Kentucky Libraries at the DigCurV International Conference; Framing the digital curation curriculum
6- 7 May , 2013
Florence, Rome
Inclusive Learning and Google Apps - presentation by Shirley Evans of JISC TechDis at GEUG12, the Google Apps for Education European User Group.
There has been a lot of interest recently about Google apps and accessibility issues and Google are moving forward with improvements. What is also of interest is the extent to which the use of Google apps can promote inclusive and personalised learning.
Support Your Local (and Distance) Blackboard UserShawn Brewer
This slide show was used in a presentation at the 2014 SLATE Conference in Naperville, IL. It describes how Western Kentucky University provides technical support to Blackboard users, both faculty and students.
The impact of AI, machine learning, automation and robotics on the informatio...CILIP
National Lead for National Health Service Knowledge and Library Services in England Sue Lacey Bryant's presentation to the All Party Parliamentary Group for Libraries, Information and Knowledge on 30th November 2021.
In this short presentation, she takes the opportunity to reflect on the implications for the healthcare setting, sharing early responses from HEE to the opportunities and issues highlighted by the CILIP Technology research report.
Video version of the presentation can be found here: https://vimeo.com/653729556
Extending the Reach of Digital Preservation PracticeDigCurV
Presentation by Mary Molinaro, University of Kentucky Libraries at the DigCurV International Conference; Framing the digital curation curriculum
6- 7 May , 2013
Florence, Rome
Inclusive Learning and Google Apps - presentation by Shirley Evans of JISC TechDis at GEUG12, the Google Apps for Education European User Group.
There has been a lot of interest recently about Google apps and accessibility issues and Google are moving forward with improvements. What is also of interest is the extent to which the use of Google apps can promote inclusive and personalised learning.
Blackboard tlc presentation on ucisa dig cap v4gillianfielding
Slides on the UCISA Digital Capabilities Survey undertaken in 2014 across the UK Higher education sector. Shows the state of the nation on digital capabilities.
Digital Capability: How digitally capable are we?BlackboardEMEA
Is the implementation of Blackboard/Collaborate/et cetera hampered by staff and students’ IT skills? Users struggle to make the most of Blackboard without basic digital capabilities such as file management, knowing what a browser is, not to mention wider capabilities such as creating and uploading videos, understanding file size issues, or utilising their mobiles and the list goes on.
During 2014 the UCISA User Skills Group undertook their inaugural Digital Capabilities Survey and followed up with several case studies. Their research shows:
• What strategic approaches universities are taking to support staff and students with their digital capabilities
• What universities are doing to address these skills for their staff and students
• How the sector is defining digital capabilities
• What universities are doing with BYO
Digital Transformation at the University of EdinburghMark Ritchie
This slide set provides an overview of the Digital Transformation portfolio of projects being led by Information Services at the University of Edinburgh. The slide set provides the current position on 30th April 2017. We'll update the slideset as work progresses.
Digital Transformation is about more than just technology. Our goal is to adopt new "digital first" ways of working which leverage technology, further our mission and provide a world class experience for our students and staff. Digital Transformation is a major, multi-year portfolio of programmes and projects. The current programmes are:
- Enterprise APIs - to develop a flexible and secure API framework to support development and deployment of user focused solutions more quickly and at lower cost
- Enterprise Data Warehouse - to provide a standards based, flexible and integrated platform for business intelligence and management information
- User Experience Services - to improve the digital experience by focusing on user-centred design through consistent standards, user experience services and training
- User Centred Portal and Notifications - to develop a new user-centred interface for the University Enterprise Portal (MyEd)
- Engagement - to drive engagement with Digital Transformation across the University and provide a governance framework for projects that are not part of other programmes
A further tranche of programmes and projects will come on stream later in 2017 with a the portfolio of work to be completed by Summer 2020.
3. Aims of CiCS Service Strategy
• Align IT Services to University objectives
• Engage University in planning of IT services
• Prioritise investment of resource
• Understand cost (and value) of IT services
• Understand and manage the risks
• ITIL Service Management Framework
5. Service Catalogue
Seven Service Areas:
• Learning and Teaching
• Research and Innovation
• Communication and Collaboration
• Help and Support
• ICT Infrastructure
• Corporate Information
• Business Activity
6. Learning and Teaching
CiCS aims to provide a 'catalytic' role that enables the
University to provide the best possible learning
experience for its students (and teaching experience for
its staff) by developing, encouraging and supporting
the effective use of technology and space.
• Learning Spaces
• Computing Facilities for Students
• eLearning and Technologies
• Support for Teaching
7. Research and Innovation
CiCS is committed to supporting research in all disciplines
and strengthening relationships with all University
researchers by facilitating collaboration, providing
research computing facilities, supporting research
applications, and helping departments with research
costing management.
• Research Computers
• Applications and Support
• Research Costing and Administration
8. Communication and Collaboration
CiCS provides a wide
range of tools and
services to facilitate
collaboration,
communication and co-
operation, from
essential email and
telephone services to
more specialised tools
such as myCalendar,
myChat and uSpace.
• Email
• Telephony
• Websites
• Calendaring
• Video Conferencing
• Social Networking
• File Sharing
• Portal (MUSE)
9. Help and Support
In addition to the 1-1 support available from the
helpdesk, CiCS performs maintenance on IT equipment,
works with staff to ensure they have access to the
required systems, produces policies for everybody’s
security and liaises with faculties to plan for long term
needs.
• IT Helpdesk
• IT Support
• Liaison
• Access and Security
10. ICT Infrastructure
CiCS manages servers, data storage and networks,
increasing performance and resilience in the
background while the University carries out its
business.
• Application Services
• Storage
• Network
• Software Delivery
11. Corporate Information
We analyse, design, integrate and support IT systems
which provide services to the University and provide
advice and access to accurate Management
Information to customers within and outside the
university.
• Business Analysis and Service Design
• IT Systems Providing Services to the University
• Management Information
12. Business Activity
CiCS provide print and design services, event spaces
and product sales for the University; manage staff
and student printing on campus; manage University
and personal information to meet legal
requirements; and provide a records management
and storage service.
• Printing and Design
• Event Spaces
• Sales
• Information and Data Compliance
• Records and Information Management