4. CREATIVITY + INNOVATION ANDREW MAXWELL 4
“ [Design thinking]... imbues
the full spectrum of innovation
activities with a human
centered design ethos...”
– Tim Brown, IDEO
6. CREATIVITY + INNOVATION ANDREW MAXWELL 6
“ [Design thinking is] powered by a
thorough understanding, through
direct observation, or what people
need and want in their lives.”
– Tim Brown, IDEO
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The Deep Dive
(Part 2)
The Deep Dive
(Part 3)
VIDEOS
9. CREATIVITY + INNOVATION ANDREW MAXWELL 9
DESIGN THINKING
MINDSETS
click here for the
full resource
Stanford dschool’s
Bootcamp Bootleg
toolkit resource to
support design thinking
12. CREATIVITY + INNOVATION ANDREW MAXWELL 12
WHAT DO COMPANIES SELL?
Companies SHOULD create, provide,
and sell value!
Developing a competitive strategy:
understand how your
company creates value
how does your company add
more value?
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VALUE CHAIN
sharedvalue.org
Michael Porter, author of
“Competitive Advantage”
(1985)
focuses on systems and
how inputs are changed
into the outputs purchased
by customers
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CUSTOMER / CONSUMER POV
What do they need?
What problems do they have?
What improvements do they look for?
What do they value?
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WHAT
VALUE IS
PROVIDED
BY A CAR?
AUTOMOTIVE INDUSTRY
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Gets you from A to B
instyle, reliably and safely,
with other people or
stuff...
exciting “driving
experience” and
entertainment value
creates a semi mobile
space
What do they value?
WHAT
VALUE IS
PROVIDED
BY A CAR?
AUTOMOTIVE INDUSTRY
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WHAT
VALUE IS
PROVIDED
BY A MOBILE
PHONE?
TELECOMMUNICATION
INDUSTRY
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WHAT
VALUE IS
PROVIDED
BY A MOBILE
PHONE?
TELECOMMUNICATION
INDUSTRY
connects you to others
across town/ across the
world
clear signal / no dropped
calls / rapid support
offers entertainment
options (packages)
simple billing
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VALUE CHAIN ACTIVITIES
A set of activities that an organization
carries out to create value for its
customers
Value created:
Cost to create that value = Margin / Profit
24. CREATIVITY + INNOVATION ANDREW MAXWELL 24
IDEO SHOPPING
CART TAKEAWAYS
It’s collaborative and cross-functional.
Innovation is hard work!
Expect multiple failures before success
Take a consumer/ customer / user POV
Think integratively and systemically about
problems, opportunities and situations
25. CREATIVITY + INNOVATION ANDREW MAXWELL 25
DESIGN & INNOVATION
ARE STRATEGIC, NOT
TACTICAL.
IT REQUIRES COMPANY
WIDE DEEP COMMITMENT.