CIOs have the potential to be true value creators for their organizations, but traditionally they are viewed more as staff than line functions and do not directly advance the core work. CIOs should take a more proactive leadership role in bringing new technologies to the business, such as digital media and big data, rather than just focusing on efficiencies. However, many CIOs are not confident in their ability to create value and follow consultants' advice too closely rather than focusing on customer needs and processes. For CIOs to truly contribute, CEOs need to reconsider their traditional views of IT and give CIOs more line responsibility, while CIOs need to understand how to identify and deliver value to the business.