Did you know that 6 of 7 key players in a B2B buying process never visit your website? With account-based marketing you can now reach and influence your buyers across the web, by serving display ads only to your target accounts, and no one else. In this brief, educational webinar learn:
What is Account-based Marketing?
--Account-based (ABM) advertising - the basics
--Why should I run ABM programs?
--How it Works:
Prioritizing target accounts
Media buying, ad pacing, and more
Measuring ROI and reporting
Budgeting & Planning ABM programs
Customer Acquisition Management Process Complete PowerPoint Deck With Slides SlideTeam
Need to showcase your customer acquisitions strategy? This content-ready customer acquisition management process PowerPoint presentation covers set of methodologies and systems to manage customer prospects and inquiries generated by various marketing techniques. It can be presented by middle to top management. The customer relationship management PPT presentation comprises of 61 slides including customer acquisition framework, target prospects, target group segment, channels, acquisition strategy plan, demand creation strategy, sales force automation, lead generation strategy, lead conversion, lead scoring, lead nurturing tactics, lifecycle, campaigns, roadmap, growth strategy, marketing reach by channels, referral marketing funnel and report, loyalty lifecycle, loyalty program performance, social media marketing, ANSOFF matrix for growth strategy, public relation, acquisition cost, data analytics, key metrics, revenue model, CRM pipeline, CRM sales leads, CRM customer satisfaction feedback and many more. This customer retention procedure PowerPoint templates are apt to present various topics such as lead management, client retention tactics, marketing automation, client retention, acquisition management plan, b2b lead generation, client engagement, consumer retention and development, sales strategy, client lifecycle management etc. Download our customer acquisition management process PPT slides to display information in a dynamic format.Convey the inputs with our Customer Acquisition Management Process Powerpoint Presentation Slides. Feed their brains with the desired data.
How to Create a Customer Segmentation ModelMark Haubert
Are your sales and marketing teams focused on the right customers? Learn how to define your Ideal Customer Criteria, create a Customer Segmentation Model, identify your Key Accounts and focus your teams on customers with the greatest potential for growth.
Our Sales Enablement Plan Playbook is a planning methodology that highlights our premium tool-kit of tools & templates to help you develop a sales enablement plan that increases your win-rate, deal-size and % reps attaining quota.
Customer Success - Why and How of Gainsight's 14 ElementsGainsight
These slides are from a breakfast event Gainsight hosted at the Royal Institution in Mayfair on Wednesday, the 13th of February. Dan Steinman, GM of Gainsight EMEA, and Easton Taylor, Director of Customer Success EMEA, shared best practices around organising for company-wide success and increasing revenue from within your customer base.
Efficient customer segmentation in Google Analytics (Blueffect 2013 Warsaw, Poland) - examples and best practices of accurate data analysis and advanced segmentation principles in order to improve revenues of your business.
- What makes you wrongly evaluate marketing campaigns: do you know, what is the real conversion rate of your website?
- How to prioritize content sections of an e-commerce website.
- What customer segments and cohorts are useful.
We give you a framework for creating a B2B Sales Playbook - section by section, with key info about questions to consider when writing your own Sales Playbook.
Find out more about how to create your own Sales Playbook at: https://contemsa.com/sales-playbook/
Did you know that 6 of 7 key players in a B2B buying process never visit your website? With account-based marketing you can now reach and influence your buyers across the web, by serving display ads only to your target accounts, and no one else. In this brief, educational webinar learn:
What is Account-based Marketing?
--Account-based (ABM) advertising - the basics
--Why should I run ABM programs?
--How it Works:
Prioritizing target accounts
Media buying, ad pacing, and more
Measuring ROI and reporting
Budgeting & Planning ABM programs
Customer Acquisition Management Process Complete PowerPoint Deck With Slides SlideTeam
Need to showcase your customer acquisitions strategy? This content-ready customer acquisition management process PowerPoint presentation covers set of methodologies and systems to manage customer prospects and inquiries generated by various marketing techniques. It can be presented by middle to top management. The customer relationship management PPT presentation comprises of 61 slides including customer acquisition framework, target prospects, target group segment, channels, acquisition strategy plan, demand creation strategy, sales force automation, lead generation strategy, lead conversion, lead scoring, lead nurturing tactics, lifecycle, campaigns, roadmap, growth strategy, marketing reach by channels, referral marketing funnel and report, loyalty lifecycle, loyalty program performance, social media marketing, ANSOFF matrix for growth strategy, public relation, acquisition cost, data analytics, key metrics, revenue model, CRM pipeline, CRM sales leads, CRM customer satisfaction feedback and many more. This customer retention procedure PowerPoint templates are apt to present various topics such as lead management, client retention tactics, marketing automation, client retention, acquisition management plan, b2b lead generation, client engagement, consumer retention and development, sales strategy, client lifecycle management etc. Download our customer acquisition management process PPT slides to display information in a dynamic format.Convey the inputs with our Customer Acquisition Management Process Powerpoint Presentation Slides. Feed their brains with the desired data.
How to Create a Customer Segmentation ModelMark Haubert
Are your sales and marketing teams focused on the right customers? Learn how to define your Ideal Customer Criteria, create a Customer Segmentation Model, identify your Key Accounts and focus your teams on customers with the greatest potential for growth.
Our Sales Enablement Plan Playbook is a planning methodology that highlights our premium tool-kit of tools & templates to help you develop a sales enablement plan that increases your win-rate, deal-size and % reps attaining quota.
Customer Success - Why and How of Gainsight's 14 ElementsGainsight
These slides are from a breakfast event Gainsight hosted at the Royal Institution in Mayfair on Wednesday, the 13th of February. Dan Steinman, GM of Gainsight EMEA, and Easton Taylor, Director of Customer Success EMEA, shared best practices around organising for company-wide success and increasing revenue from within your customer base.
Efficient customer segmentation in Google Analytics (Blueffect 2013 Warsaw, Poland) - examples and best practices of accurate data analysis and advanced segmentation principles in order to improve revenues of your business.
- What makes you wrongly evaluate marketing campaigns: do you know, what is the real conversion rate of your website?
- How to prioritize content sections of an e-commerce website.
- What customer segments and cohorts are useful.
We give you a framework for creating a B2B Sales Playbook - section by section, with key info about questions to consider when writing your own Sales Playbook.
Find out more about how to create your own Sales Playbook at: https://contemsa.com/sales-playbook/
7 Strategies for Account-Based Marketing with SalesforceSangram Vajre
Presented at Dreamforce '17 by Terminus Co-Founder & CMO, Sangram Vajre, author of "Account-Based Marketing for Dummies" and founder of the #FlipMyFunnel movement transforming B2B marketing and sales. Learn the basics of ABM and seven practical strategies for demand generation, sales pipeline velocity, and customer marketing.
Developing Your Go to Market Strategy - For Startup Founders & EntrepreneursAdam Moalla
How to think about your new business go to market strategy?
In my accelerators mentoring sessions, I try to bring all the knowledge I have built in the last 10 years into a 30min presentation, aiming to inspire entrepreneurs and startups founders and give them hints and tips on how to think and develop their go to market strategy as an essential part of successfully launching and growing their business idea.
These slides are by no mean a go-to-market strategy template but rather an elaboration on the different aspects of what constructs the process of building the sales and marketing activities of a new business.
The slides touch the following topics:
Things that you can control for your idea to be successful
Re-thinking your new business KPIs
Analysing the market objectively
Identifying target customers
Defining the "Minimum Viable Sales Process"
Widening the marketing activities
Tracking and optimisation
There are seven key stages in a startup’s evolution from $0m to $50m in revenue. Understanding where you are in that evolution, and how to act at each stage is critical for success, as what is appropriate at one stage is not appropriate at another stage. David will lay out the roadmap, and detail the keys to success at each stage. The talk is aimed at technical/product founders plus their sales, marketing & product executives who are responsible for the go-to-market strategy for their company.
SaaS Metrics: The Secret to Subscription SuccessEd Shelley
Behind every successful SaaS business is a wealth of SaaS metrics.
This presentation gives you a broad overview of the key metrics you should be measuring to fully understand how your business is growing.
Metrics like Monthly Recurring Revenue (MRR), Customer Churn Rate, MRR Churn Rate and Customer Lifetime Value (LTV) can often be measured in a number of ways. We show you the intricacies of all of them.
The Definitive Guide to Customer Success 2017Lincoln Murphy
The Customer Success movement has taken the SaaS industry by storm, even requiring an updated SaaS Business Model definition.
But what exactly is Customer Success? Is it an organizational mindset? Is it a corporate strategy? Is it a set of tactics designed to produce happy, successful customers that in turn creates success for you, the SaaS vendor?
The answer is... all of the above.
In this guide I've enumerated 17 key elements of Customer Success for SaaS companies. I hope it helps you reach your goals.
For an updated version of this presentation: https://www.slideshare.net/clearaction/customer-retention-strategies-125750732
Is customer retention included in your marketing plans and budgets? Many companies are involving customers in 2-way conversation to build relationship strength. Trust is the #1 way to retain customers ... by preventing hassles in policies and processes ... making your company irresistible, for sustained organic growth.
See https://ClearAction.com
The Definitive Guide to Sales Pipeline ManagementInsightSquared
Pipeline management is the key to sales success. Your sales pipeline allows you to evaluate, manage and improve your sales process over time. This detailed guide will help you better understand and manage your sales pipeline and - ultimately - close more deals.
Account based marketing: from strategy and plans to execution and insightsEngagio
It’s time to go beyond the buzz of Account-Based Marketing and put the strategy to work. However, even some of the smartest and most sophisticated companies are struggling to align their organization and get started with ABM. It doesn’t have to be hard. In fact, it’s easier than you think. Join Engagio and Demandbase, to hear how the marketing leadership from each team has built a world-class ABM program from the ground up. You’ll discover who the key players are that you'll need for your ABM Tiger Team, critical factors for selecting the accounts most likely to close, and how to find the buyers and key influencers to cut sales cycles times in half. You'll also learn how to capitalize on anonymous buying behavior, and the biggest secrets to launching your ABM program.
Download Engagio's Clear and Complete Guide to Account Based Marketing at Engagio.com/guide
Learn more about Engagio at Engagio.com
Twitter.com/Engagio
Linkedin.com/Company/Engagio
Facebook.com/Engagio
RFM stands for Recency, Frequency, and Monetary value, each corresponding to some key customer trait. These RFM metrics are important indicators of a customer’s behavior because frequency and monetary value affects a customer’s lifetime value, and recency affects retention, a measure of engagement.
RFM analysis helps marketers find answers to the following questions:
Who are your best customers?
Which of your customers could contribute to your churn rate?
Who has the potential to become valuable customers?
Which of your customers can be retained?
Which of your customers are most likely to respond to engagement campaigns?
Let's find out more with the help of Slideshare.
Presenting this set of slides with name - Saas Sales PowerPoint Presentation Slides. This presentation comprises a total of twenty four slides. Each slide focuses on one of the aspects of Saas Sales PowerPoint Presentation Slides with content extensively researched by our business research team. Our team of PPT designers used the best of professional PowerPoint templates, images, icons and layouts. Also included are impressive, editable data visualization tools like charts, graphs and tables. When you download this presentation by clicking the Download button, you get the presentation in both standard and widescreen format. All slides are fully customizable. Change the colors, font, size, add and remove things as per your need and present before your audience.
Sometimes it can be overwhelming with all the ABM best practices out there. That’s why we are bringing you a real story of exactly how one woman successfully implemented ABM at her large company.
Join Keyonda Noel, Director, Marketing Operations from Cotiviti as she dives into how she was able to implement an ABM strategy. No fluff, just real tactics and secrets of how she made it happen.
Big Data = Big Business Problem. Big Business Problem = Big Business Opportunity. The Cloud Changes the way Customers adopt services and the Channel doesn't provide what the cloud requires (today). 3 things that you can do the accelerate adoption of your Cloud based Business Continuity Services.
Success in the Cloud requires 3 things:
1) A Compelling Value Proposition
2) Creating Competitive Separation
3) Strategy vs Execution. Making it happen requires execution
7 Strategies for Account-Based Marketing with SalesforceSangram Vajre
Presented at Dreamforce '17 by Terminus Co-Founder & CMO, Sangram Vajre, author of "Account-Based Marketing for Dummies" and founder of the #FlipMyFunnel movement transforming B2B marketing and sales. Learn the basics of ABM and seven practical strategies for demand generation, sales pipeline velocity, and customer marketing.
Developing Your Go to Market Strategy - For Startup Founders & EntrepreneursAdam Moalla
How to think about your new business go to market strategy?
In my accelerators mentoring sessions, I try to bring all the knowledge I have built in the last 10 years into a 30min presentation, aiming to inspire entrepreneurs and startups founders and give them hints and tips on how to think and develop their go to market strategy as an essential part of successfully launching and growing their business idea.
These slides are by no mean a go-to-market strategy template but rather an elaboration on the different aspects of what constructs the process of building the sales and marketing activities of a new business.
The slides touch the following topics:
Things that you can control for your idea to be successful
Re-thinking your new business KPIs
Analysing the market objectively
Identifying target customers
Defining the "Minimum Viable Sales Process"
Widening the marketing activities
Tracking and optimisation
There are seven key stages in a startup’s evolution from $0m to $50m in revenue. Understanding where you are in that evolution, and how to act at each stage is critical for success, as what is appropriate at one stage is not appropriate at another stage. David will lay out the roadmap, and detail the keys to success at each stage. The talk is aimed at technical/product founders plus their sales, marketing & product executives who are responsible for the go-to-market strategy for their company.
SaaS Metrics: The Secret to Subscription SuccessEd Shelley
Behind every successful SaaS business is a wealth of SaaS metrics.
This presentation gives you a broad overview of the key metrics you should be measuring to fully understand how your business is growing.
Metrics like Monthly Recurring Revenue (MRR), Customer Churn Rate, MRR Churn Rate and Customer Lifetime Value (LTV) can often be measured in a number of ways. We show you the intricacies of all of them.
The Definitive Guide to Customer Success 2017Lincoln Murphy
The Customer Success movement has taken the SaaS industry by storm, even requiring an updated SaaS Business Model definition.
But what exactly is Customer Success? Is it an organizational mindset? Is it a corporate strategy? Is it a set of tactics designed to produce happy, successful customers that in turn creates success for you, the SaaS vendor?
The answer is... all of the above.
In this guide I've enumerated 17 key elements of Customer Success for SaaS companies. I hope it helps you reach your goals.
For an updated version of this presentation: https://www.slideshare.net/clearaction/customer-retention-strategies-125750732
Is customer retention included in your marketing plans and budgets? Many companies are involving customers in 2-way conversation to build relationship strength. Trust is the #1 way to retain customers ... by preventing hassles in policies and processes ... making your company irresistible, for sustained organic growth.
See https://ClearAction.com
The Definitive Guide to Sales Pipeline ManagementInsightSquared
Pipeline management is the key to sales success. Your sales pipeline allows you to evaluate, manage and improve your sales process over time. This detailed guide will help you better understand and manage your sales pipeline and - ultimately - close more deals.
Account based marketing: from strategy and plans to execution and insightsEngagio
It’s time to go beyond the buzz of Account-Based Marketing and put the strategy to work. However, even some of the smartest and most sophisticated companies are struggling to align their organization and get started with ABM. It doesn’t have to be hard. In fact, it’s easier than you think. Join Engagio and Demandbase, to hear how the marketing leadership from each team has built a world-class ABM program from the ground up. You’ll discover who the key players are that you'll need for your ABM Tiger Team, critical factors for selecting the accounts most likely to close, and how to find the buyers and key influencers to cut sales cycles times in half. You'll also learn how to capitalize on anonymous buying behavior, and the biggest secrets to launching your ABM program.
Download Engagio's Clear and Complete Guide to Account Based Marketing at Engagio.com/guide
Learn more about Engagio at Engagio.com
Twitter.com/Engagio
Linkedin.com/Company/Engagio
Facebook.com/Engagio
RFM stands for Recency, Frequency, and Monetary value, each corresponding to some key customer trait. These RFM metrics are important indicators of a customer’s behavior because frequency and monetary value affects a customer’s lifetime value, and recency affects retention, a measure of engagement.
RFM analysis helps marketers find answers to the following questions:
Who are your best customers?
Which of your customers could contribute to your churn rate?
Who has the potential to become valuable customers?
Which of your customers can be retained?
Which of your customers are most likely to respond to engagement campaigns?
Let's find out more with the help of Slideshare.
Presenting this set of slides with name - Saas Sales PowerPoint Presentation Slides. This presentation comprises a total of twenty four slides. Each slide focuses on one of the aspects of Saas Sales PowerPoint Presentation Slides with content extensively researched by our business research team. Our team of PPT designers used the best of professional PowerPoint templates, images, icons and layouts. Also included are impressive, editable data visualization tools like charts, graphs and tables. When you download this presentation by clicking the Download button, you get the presentation in both standard and widescreen format. All slides are fully customizable. Change the colors, font, size, add and remove things as per your need and present before your audience.
Sometimes it can be overwhelming with all the ABM best practices out there. That’s why we are bringing you a real story of exactly how one woman successfully implemented ABM at her large company.
Join Keyonda Noel, Director, Marketing Operations from Cotiviti as she dives into how she was able to implement an ABM strategy. No fluff, just real tactics and secrets of how she made it happen.
Big Data = Big Business Problem. Big Business Problem = Big Business Opportunity. The Cloud Changes the way Customers adopt services and the Channel doesn't provide what the cloud requires (today). 3 things that you can do the accelerate adoption of your Cloud based Business Continuity Services.
Success in the Cloud requires 3 things:
1) A Compelling Value Proposition
2) Creating Competitive Separation
3) Strategy vs Execution. Making it happen requires execution
How to reduce customer churn?
There are many ways to do that. First of all, customers should trust you. Sound easy but in the end, it’s extremely hard for a brand to gain trust. The market is very competitive and customers requirements are constantly growing. If you interesting about customer churn and how to stop it, we created a report about it.
B2B Customer Experience Management Best Practice Study PREVIEW SAMPLEClearAction
The Annual ClearAction Business-to-Business Customer Experience Management Benchmarking Study monitors the implementation of best practices in customer-focused management for sustainable high profitability.
This is a study of the journey to world-class performance in how business-to-business firms:
(1) listen to customers,
(2) view customers,
(3) center employees on customers, and
(4) center business on customers.
It explores the motivations behind customer experience management (CEM) and its linkages to corporate goals, strategy, culture, processes, and business results.
THIS IS A SAMPLE OF SELECTED PAGES FROM THE REPORT
See http://ClearActionCX.com
How to Use Artificial Intelligence to improve the profitability of restaurants.
1. Mini MBA on Customers Data Analysis
2. BUSINESS CUSTOMERS X-RAY Module
3. CUSTOMER CARE Module
4. MENU ENGINEERING Module
5.PERSONNEL DEVELOPMENT Module
6. EXPECTED ROI AND FINAL CONSIDERATIONS
Data Driven Transformation for Sales - SMART Territory ManagementBarry Magee
Design, lead and implement framework to harness enterprise, organisational and external data to create a data driven territory management programme for IBM Digital Sales Europe.
The aim is to embed an end-to-end data driven approach to cleint engagement across all sales lines based on a prototype methodology that has undergone 4 iterations with significant user-led enhancements over 2 years in a pilot business unit.
The framework aggregates and collates data across a wide range of sources, integrates and delivers sales focussed insight back to end users. It uses both standard analytics models as well as innovateive sales expertise codification to rank clients for 'next best customer' selection.
Results consistently show that the data-driven approach delivers 4x the average lead conversion rate for traditional approaches within a sales environment and that 80% of new business opportunities come from clients and offerinsg that lie outside traditional 'hunting' approaches.
In doing so, the sales team reduce the risk within business forecasting by identifying and winning leads outside the traditional 'top' customers where sales tend to continually farm for revenue.
This presentation explores the role of the CMO in delivering Customer Experience (CX). In particular we look at emerging digital business models and how these affect the role and responsibilities of the CMO. The presentation reveals the operational challenges of implementing CX, best practices, and the key actions that CMOs can take to measure and manage CX effectively.
Data Strategy for Digital Sales : Case Study & Best PracticeBarry Magee
Citrix Peer Exchange : Indeed.com - Oct 2020 - Barry Magee
I'm an experienced senior business leader focused on how data-driven transformation creates organisational value with deep experience in sales, marketing, strategy, operations, and change management. I’m a recognized industry-leading specialist and academic on effective and systemic innovation using data and analytics to build competitive advantage and tangible results.
https://www.linkedin.com/in/barrymagee/
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
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Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Skye Residences | Extended Stay Residences Near Toronto Airportmarketingjdass
Experience unparalleled EXTENDED STAY and comfort at Skye Residences located just minutes from Toronto Airport. Discover sophisticated accommodations tailored for discerning travelers.
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Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
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2. 2
Mohammed Akram Ayyubi
What is churn?
Three categories of churn:
Account churn: Where we have lost the customer completely
Product churn: Where the customer has lowered its product profile e.g. from 5 products to 3
products
Decreased spend: Where the customer has not changed its product profile but its spending
has reduced due to:
a) Some circuits have ceased from its existing product profile
b) Reduction in spending due to modification / other billing changes
Churn is a loss of whole or part of services from a customer
3. 3
Mohammed Akram Ayyubi
Churn - A complex problem
Churn is a complex issue, both for the customer and us.
It is a symptom of a larger underlying problem. For example, we don’t know:
• how to optimally manage the complex and critical relationships with
customers
• who the customers are
• what they want and need
• what makes them stay and what makes them go
4. 4
Mohammed Akram Ayyubi
Customer Lifecycle
11 opportunity areas in customer lifecycle
-1500
-1000
-500
0
500
1000
1500
2000
2500
CustomerLifecycle Management
Win
Customer
2
3
Capex spend
and billing
install
4
Recurring
Revenue
5 Direct COS
6
Cross sell/
Up-sell
7
Renewal
Migeration 8
Churn 9
Bad debt 10
11
Win Back
Customer Joins
Customer Leaves
Create
Opportunity
1
Courtesy - KXEN
5. 5
Mohammed Akram Ayyubi
Who is responsible?
Is it a revenue issue? Finance
Is it a marketing problem? Marketing
Is it a selling issue? Sales
Is it a customer satisfaction issue? Customer Services
Is it coverage and network issue? Operations
Is it new technologies? Research & Development
Is it a long term vision issue? Strategy
6. 6
Mohammed Akram Ayyubi
CHURN
Who is not responsible…
Finance
Sales
Marketing
Customer Services
Operations
Research & Development
Strategy
7. 7
Mohammed Akram Ayyubi
Question is when and how?
• End of expansion phase of the Telco market
• Starts building up when expansion is over and maturity phase begins
• During decline phase
• When Contract expires
• When new competitors enter your market
• When serious customer satisfaction issues are not addressed
Can we be immune to churn?
“CHURN ALWAYS HAPPENS, EVENTUALLY”
8. 8
Mohammed Akram Ayyubi
Customer’s Economic Graph
Customer’s economic cycle
Expansion Phase Mature
Phase
Declining Phase
Bad Churn Good Churn
9. 9
Mohammed Akram Ayyubi
Need for Churn Management
“Churn management is the door to revenue growth
in this challenging market”
12. 12
Mohammed Akram Ayyubi
Dynamics of Churn Management
What we need to accomplish for better churn management
Reporting
• What happened?
• Rear view mirror
• Inactive approach
Analytics
• Why did it happen?
• Root cause analysis
• Reactive approach
Predict
• What will happen?
• Forecasting
• Proactive approach
Operational
• What is happening?
• Process Monitoring
• Autonomous
Adaptive
• What do I want to happen?
• Strategy, process modification/ management
• Proactive approach
Courtesy - IBM
13. 13
Mohammed Akram Ayyubi
Strategy Statements
• Define a standard definition of churn across the organisation
• Categorise churn to support analytics
• Agree on source and methodology of monitoring churn
• Predict future churn events
• Run proactive treatment campaign
• Set key performance indicators (KPIs)
• Set frequency of KPI evaluation
• Attach rewards to KPIs
Define Report Predict Treat Evaluate Reward
14. 14
Mohammed Akram Ayyubi
Define - The Churn Reasons Taxonomy
Voluntary
Deliberate
Technology
New Technology
Bandwidth
Features
Economics
Competitors Pricing
Usage
Quality
Network Coverage
Quality
Billing
Customer Services
Social/ Psychological
Image
Experimenting
Incidental
Financial
Location
Major life change
Involuntary
Fraud
Non Payment
Under Utilization
Not controllable
Courtesy – The Teclo churn management handbook by Rob Mattison
15. 15
Mohammed Akram Ayyubi
Report - Reporting and Analytics Layer
Expert
Analysis
Advance
Analysis
Foundational
Analysis
Analysis
Reporting
Monitoring
OLAP
StandardisedReporting
AdhocReporting
CustomerValue
ChurnPrediction&RetentionModel
Response Model
AcquisitionTarget
Simple LifetimeValue
Survival Analysis
Value AddedServicesValue
Crosssell/Upsell Model
CustomerLifecycle Management
CustomerLifecycle Value
Market BasketAnalysis
HighLow
LowHigh
BusinessValue
Complexity
Courtesy Ehtisham Rao
16. 16
Mohammed Akram Ayyubi
Predict and Treat - Objective statement
1. Develop a best estimate of the likelihood that each customer will churn in
the immediate, medium and long term
2. Identify the current and future value that those customer represent
3. Develop treatment (campaign, policies, program, etc.) that reduces the
likelihood of churn
4. Assure that the cost and nature of the churn prevention treatment is
consistent with the associated value and churn risk
17. 17
Mohammed Akram Ayyubi
Predict - Customer Churn Index
(R) Risk – Determining just how likely the customer is to leave if nothing is done
(T) Time – The timeframe that the risk applies to
(V) Value – The loss of revenue that the churn event will represent (both current and future)
(I) Investment – The investment of money in treatments that will reduce the risk
Risk Time CV FV CCI
Customer 1 10.0 3.0 10.0 10.0 100%
Customer 2 7.0 2.0 7.0 8.0 66%
Customer 3 6.0 3.0 2.0 2.0 34%
High Medium Low
Factorisation 3.0 1.5 1.0
Risk
1 Low
2
3
4
5
6
7
8
9
10 High
Long term 1
Medium 2
Immediate 3
Time
< 1K 1
1K - 5K 2
5K - 10K 3
10K - 50K 4
50K - 100K 5
100K - 250K 6
250K - 500K 7
500K - 750K 8
750K - 1000K 9
> 1000k 10
Annual Revenue (Value)
* The CCI calculations on this
slide is for illustration purpose
only and the actual CCI
should be developed after
taking inputs from divisions.
18. 18
Mohammed Akram Ayyubi
Treat - Campaign : Start to end
Know - Understand their business
- Tell them what Colt can do to help them
Sell - Manage expectations
- Two way communication
- Social networking
Deliver - Timely
- Appropriate quality
Engage - Intimacy
- Quick turnaround
Renew - Pro active
- Offer better value
Project - Demonstrate new technology
19. 19
Mohammed Akram Ayyubi
Evaluate - Set SMART KPIs
Specific What is needed? e.g. reduction in churn by x%
Measurable Reduction of x% against what?
Achievable Is reduction of x% is achievable?
Relevant How will this impact the current year and future years?
Timely Time frame must be given in which the performance is
to be evaluated.
20. 20
Mohammed Akram Ayyubi
Reward – It is the best motivational factor
• Establish clear linkage between KPIs and rewards
• Introduce additional cash and non-cash rewards
• Appreciate and give recognition at a larger platform