John N. Nicholson has over 15 years of experience in collections, financial administration, and sales. He has a proven track record of surpassing collections goals and key performance indicators. Nicholson holds an Associate's degree from Cerritos Community College and certificates in paralegal studies and mediation-negotiations. He is skilled in skip tracing, software like Accurint, and negotiating payments. Currently, Nicholson works as a Financial Services Supervisor, overseeing a team and ensuring compliance with goals.

1. John N. Nicholson
Irvine, CA 92620
909.636-7968  email: thegreekguitar@yahoo.com
Education:
 Cerritos Community College, Associates of Arts Degree; May ‘02; ABA Paralegal Certificate;
Mediation-Negotiations (ADR) Certificate; Lifetime member of honor society, Phi Theta Kappa.
 Fullerton University, General Coursework.
 Impact Institute, Salt Lake City, Utah, three tier personal development program.
Professional Achievements:
 Achieved “top collector” earning awards during multiple quarters while simultaneously
supervising collections team; earned Team Excellence Award.
 Surpassed monthly collections forecast by doubling and, at times, tripling KPI Collections.
 Collections Supervisor, Financial Administrator with six direct reports.
 Skip Tracing expert via Accurint and Internet research.
 Negotiating proficiency in collecting student balances for educational institutions;
law firm A/R, automobile repossession and general collections.
 Documented track record of surpassing KPI’s (Key Performance Indicators) resulting in
increased company profits.
 Well versed in: skip tracing via Accurint and Internet tools, use of Live Vox/ Mercury Dialer
Systems, FICO DM-9 database, Microsoft Office, Word, Outlook , Use of Excel and Powerpoint.
Professional Work Experience
September 2010 to Present: Financial Services Supervisor for Zenith Education Group, Santa
Ana, CA (this company acquired Corinthian Colleges, Santa Ana, CA, in January 2015):
 Supervise direct reports, and surpassed Quality Assurance Compliance goals for individual,
team and department KPIs.
 Performed Audit of financial data via KPI reports and improved all KPIs via close monitoring
and coaching.
 Interview, hire, train, conduct performance evaluations, promotions, salary actions, disciplinary
actions, terminations and performance development.
 Assist in the creation and development of policies/procedures for financial services department.
July 2009 to September 2010: Skip Tracing/Customer Service Rep for IGS/Nevada (subsidiary
of PRA)
 Skip trace via Accurint, Pacer, etc., and any lawful sources available for delinquent or defaulted
consumer accounts for automobiles, boats, tractors or other collateral owned by lender.
 Knowledge of applicable laws, regulations, company policies and compliance procedures to
carry out successful investigations.
 Confer with consumers via telephone to coordinate repossession of collateral by reviewing
terms of contract, service, or credit contract.
 Document action taken with consumer disputes in preparation for legal action and to record all
information in databases of automated collections software.

2. Resume of John Nicholson
Page 2
Jan. 2007 to June 2009: Sales Specialist and Collections Administrator for Lifespas,
CA/Nevada/Arizona
 Manage sales and financial aspects of consumer purchases.
 Administration of soft collections.
 Conduct Power Point presentation for group showings and potential product line sales.
 Monitor all facets of sales, including follow up with customer base and recall customer to re-
engage non sales.
Jan. 2006 to Jan. 2007: Real Estate Appraiser for Freedom Appraisals, Fullerton, CA
 Acquired Trainee License and appraised over 1200 hours.
 Mastered the skills needed to acquire comparable properties, combined with accurate
measurement of subject home and complete appraisal reports.
 Knowledge and use of all appraisal software including all MLS programs available in Southern
California counties and comparable programs or websites.
Jan. 2005 to Jan. 2006: Collections Representative for Corinthian Colleges, Santa Ana, CA
 Monitor, collect and negotiate collections of all aged accounts for multiple campuses owned by
CCI, collecting A/R, 30-90-120 days
 Confer with school officials, soft collectors at schools, and present, past or graduated students.
 Expertise in use of database of expanded network to access accounts throughout the USA.
Dec. 2000 to Dec. 2004: Collections Administrator for The Wolf Law Firm, Newport Beach,
California.
 Promoted from Foreclosure Clerk/Collector to Collections Administrator .
 Monitored all aged accounts and current outstanding receivables for the Firm; comprised of
billing for legal services rendered in Bankruptcy, Foreclosure and Litigated matters.
 A/R Accounting Department Assistant and Accounting Coordinator.