Chris Krittenbrink is a manager with experience improving processes and finding efficiencies. He has a Bachelor's degree in marketing and minors in Spanish and economics. His experience includes retail and project management roles at Crossmark, where he created training documents and received an award for exceeding expectations. Currently he is the Director of Quality Assurance at Crossmark, where he helped centralize quality teams and implemented cost-saving initiatives.

1. CHRIS KRITTENBRINK ckritten@gmail.com
3227 McKinney Ave, Apt 19j
Dallas, TX 75204
(405) 596-9201
Adaptive manager with a bias for action. Strengths in improving
existing processes, and finding efficiencies.
EDUCATION
BSIB University of Arkansas
2012, Marketing Major
Spanish + Econ Minors
CAPABILITIES
Efficient
Collaborative
Quick-Learner
Communicative
Organized
SOFTWARE SKILLS
Microsoft Office
Microsoft Excel
Alteryx Reporting Designer
PowerPivot
Tableau Visualizer
Nielsen Answers
Retail Representative (Walmart Team) CROSSMARK
June 2012 – December 2012 // Rogers, AR
• Maintained relationships, sold displays and tested upcoming projects in
Walmart and SAM’s Club locations
Project Administrator (Walmart Team) CROSSMARK
December 2012 – June 2013 // Rogers, AR
• Developed, documented and analyzed client projects, as well as met with
clients and served as client contact for several accounts.
Retail Supervisor (Glidden/Dyson Team) CROSSMARK
June 2013 – May 2014 // Phoenix, AZ
• Hired and managed a team of roughly 30 retail representatives spanning 4-
16 states in a variety of large retailers
• Performed tasks necessary to maintain quality among my team including
route mapping, budgeting and compliance checks
• Met and exceeded established performance metrics by implementing a
qualitative incentive program
Business Analyst (CROSSMARK Retail Team) CROSSMARK
May 2014 – March 2015 // Plano, TX
• Built reports and identify trends in support of business operations that are
distributed throughout the organization
• Utilized technology such as Excel, MapPoint, Tableau, PowerPivot and
Alteryx to create ad hoc reports for RFPs and more
PROFESSIONAL EXPERIENCE
• Implemented Company-Wide Scorecard: worked across teams to establish baseline metrics and publicize
a company-wide scorecard used for performance management.
• Directed Development of Organization-Wide Quality Assurance Team: managed the development of the
first company-wide quality assurance team.
• Helped Transition the Organization to a New Operating Platform: quality tested processes and assisted in
the implementation of new standard practices across multiple functions.
• Created Project Administrator Training Plan: created several training documents and videos for the
Walmart team that were previously missing, to be shared among the division.
• CROSSMARK Soaring Eagle Award: 1 of 24 awarded annually at the Walmart division for exceeding job
expectations and contributing to overall success.
NEW INITIATIVES & ACHIEVEMENTS
HOBBIES
Travel Enthusiast
Developing Pianist
Recreational Runner
Director of Quality Assurance (CROSSMARK) CROSSMARK
March 2015 – present // Plano, TX
• Managed the absorption of multiple Quality Assurance teams into one
centralized team at the corporate office.
• Created and monitored a forecasted demand planning process – increasing
forecast accuracy from roughly 40% to 10% accuracy
• Implemented and tracked a cost-saving billing initiative, saving an average
of $20,000 each week for the organization.
• Assisted in metric creation and reporting deployment that monitors and
tracks KPIs across the organization.