Danielle Cossich has over 10 years of experience in customer service roles at VWR International and Panera Bread in Illinois. She has strong skills in SAP, communication, customer support procedures, organization, time management, and multitasking. Cossich is dedicated to improving efficiency and productivity through process improvement and has demonstrated leadership, analytical and conceptual thinking abilities. She holds a BA in Biology from University of St. Francis and an Initial Teaching Certificate in Secondary Science.

1. Danielle Cossich
1771 Felten Rd Apt 3  Aurora, Il 60505  (779) 875-1302  daniellecossich3114@comcast.net
Objective
Organized and detail-oriented worker dedicated to improving efficiency, productivity and profitability through
continuous process improvement. Analytical thinker skilled at developing innovative solutions to problems and
highly trainable.
Key Skills
 Strong understanding of SAP
 Communicates effectively verbally
and written
 Understanding of customer support
SOP’s
 Strong organizational skills
 Time Management
 Multitasking skill set
 Looks for efficiency in both the processes
and in associates
 Customer service orientated
 Strong collaborator
 Demonstrates leadership skill set
 Conceptual thinking ability
Work History
VWR INTERNATIONAL AURORA, ILLINIOS
CCX 2013-Present
 Worked in multiple ccx’s positions including Education, Government, Customer Support and as a dedicated
CCX
 Previous tested systems capabilities in different scenarios and reported to trainers.
 Maintains high standards of customer service during high-volume, fast paced operations.
 Active participate in the iNPS task force, efficiency task force, WIMS Super user, T and R tester, help
implement changes to increase productivity in call center and the QM focus group
 Effectively help plan burst training events and presented
 Tested the new system migration in SAP.
PANERA BREAD PLAINFIELD, ILLINIOS
Associate Trainer 2003-Present
 Promptly and empathetically handled guest concerns and complaints.
 Demonstrates integrity and honesty while interacting with guests, team members and managers.
 Actively trains new hire associates according to procedure and continues to improve their work ethic after
training is complete.
Education
University of St. Francis, BA in Biology, 2011
Illinois Type 04 Initial Teaching Certificate in Secondary Science, Biology designation, with middle school
endorsements in general science, biological science and physical sciences.