Chris Dubois-Charles has over 25 years of experience managing executive offices and currently holds the roles of Training Program Coordinator and Curriculum Facilitator at CSIDTI, and Area Coordinator for Canada at WAWFE. Prior to this, Chris spent 26 years as an Executive Assistant at RBC Royal Bank where responsibilities included managing daily operations, organizing events, implementing process improvements, and providing client support. Chris has obtained university-level business education and various technical and professional development certifications.

1. CHRIS DUBOIS-CHARLES
Brantford, ON N3T 5M1
Cell 519-755-4131
Home 519-754-4626
chris.duboischarles@gmail.com
http://ca.linkedin.com/in/chrisduboischarles/
PROFILE
Resourceful and proactive Executive Assistant with extensive experience managing the day-to-day functions of a
corporate office including: due diligence, process improvement, training, compliance, policy, procedures, cost
effectiveness, management of web site, correspondence, reward and recognition program, calendar collaboration,
reporting, human resources, expenses, procurement, internal audits, employee relations, client experience, conferences,
meetings and client events. Uses own initiative and manages daily routines allowing senior management to focus on
effective leadership practices that support the achievement of a superior client experience, sales goals, training,
knowledge and business objectives. Takes leadership and ownership using own initiative in the client experience,
effectively resolving issues at first point of contact. Recognized by others as solutions oriented, diplomatic with decisive
handling of matters of a sensitive and confidential matter.
CAREER HISTORY
CSIDTI (CRIME SCENE INVESTIGATOR DIVER TECHNOLOGISTS INTERNATIONAL) Feb2015 – Present
TRAINING PROGRAM COORDINATOR, CURRICULUM FACILITATOR
 Maintaining International standards and proper venue requirements
 Research addendums and notifications regarding safety standards and diving equipment recalls
 Verify information and documentation in each applicant's Diver Log Book to ensure that CSIDT requirements are met
and maintained
 Verify that venue requirements are maintained for all international training locations
 Ensure all training materials are complete and up to date
 Tutoring services documentation is complete
 Student tests and exams are prepared accurately with student I.D.
 Ensure that each student has their CSIDT issued picture I.D.
 Responsible forensuringthe smoothandeffective functioningof trainingeventsandspecialprojectsby managing,
designing,developing,coordinatingandconductinglarge orsmall scale trainingcertificationcoursesorseminars
 Choose appropriate trainingmethodspercase (simulations,mentoring,onthe jobtraining,professional
developmentclasses, etc)
 Market available trainingopportunities andprovidenecessaryinformation
 Conductorganization wide needsassessmentandidentifyskillsorknowledgegapsthatneedtobe addressed
 Use acceptededucationprinciplesandtracknew trainingmethodsandtechniques
 Designandprepare educational aidsandmaterials
 Assessinstructionaleffectivenessand summarize evaluationreportsdeterminingthe impactof trainingon
employeeskillsandhowitaffectskeyperformance indicators
 Partnerwithinternal stakeholdersandliaise withmatterexpertsregardinginstructional design
 Maintainupdatedcurriculumdatabase andtrainingrecords
 Provide train-the-trainersessionsforinternal subjectmatterexperts
 Manage and maintainin-house trainingfacilitiesandequipment

2. Chris Dubois-Charles chris.duboischarles@gmail.com
WAWFE(WORLDWIDEASSOCIATIONOF WOMEN FORENSICEXPERTS) Feb2015 – Present
AREA COORDINATOR - CANADA
With the progress of Forensic Sciences in the last years the number of women working in forensics has greatly grown.
WAWFE is a multi-disciplinary association with the aim of connecting women working worldwide in different forensic
fields, in public or private institutions, in order to promote the advancement and recognition of the role of women in the
international forensic community and to facilitate the exchange of information and experience between forensic experts.
 To promote professionalism, integrity and competency in forensic sciences
 To assist and encourage forensic experts to exchange scientific and technical information
 To promote the advancement and recognition of the role of women in the international forensic science community
 To organize conferences, meetings, workshops, training and video-conferences
 To address standards and standardisation in the forensic sciences
RBC ROYAL BANK 1988 – 2014
EXECUTIVE ASSISTANT
 Managed upto 75 emailsdailyinadditionto 30 callsdailywhile balancingothercompetingprioritiesinvolvingdaily
operations, corporate events,donationopportunities,sponsorship(CanadianOpen) events,creating/printing
specificdocumentsforcampaigns while consistentlymeeting deadlineswith qualityresults
 Managed the office ensuringavailabilityof equipment/suppliesandeffectivemanagementof filesandrecords
ensuringintegrityof data
 StreamlinedannualBase SalaryReviewensuringeachBranchManager’sinputiscomplete, accurate andwithin
budget
 Reviewof monthlyassetallocationreportforaccuracy and cost effectiveness
 Organizedannual retirementseminarsforclients,includingall marketpartners, while arrangingforemployee
availabilityduringthe eveningtoanswerquestions,inquiriesorconcerns
 Identifiedbranchesandmarketforreview then employee roundtablesto includeall marketpartners
 Recommendedcentralizingexpendituresatthe Executive Assistantlevelthatrevealedopportunitiesforupto
several thousand dollarswithinthe firstyear
 Organizedclientvisitsattheirworkplace,arranged Regional Presidenttoursof facilitiesfollowedbyaroundtable.
 Implementedtechnical processthatstreamlinedoperationsallowingmore face time withcustomersthatwas
adoptedthroughoutthe SouthWesternOntariomarket
 SelectedbyRVPtomentorsevenExecutive Assistantsoveraperiodof seven yearsensuringcurrentbestpracticesas
the priority,formcompletion,monthlyreporting,humanresources, vacationplanningandcampaignparticipation
 Managed vacationschedule andkeptuptodate throughsystemrequirementsandcalculatingvacationindemnityas
it relatestoposition/job/level change
 Lead andor participatedinupto 10 committeesrepresentingatime commitmentof 120 meetings/conference calls
peryear; quarterlyface-to-face meetings;recognizedas“goto resource”forall committee members
 Lead the Performance Committee of 12that resultedindate,venue,theme,meal,decorations,costumes,
entertainmentforthe YearEnd Gala Celebration attendedby200 to include PPTpresentationsreviewing
communityandemployeeeventsthroughoutthe year;receivedoutstandingfeedbackfrom2011 event
 Firstpointof contact forBranch Managers and ManagersCustomerService as well asstaff committee membersfor
issuesincluding:technical requirements, budgets,performance management,formcompletion,quarterlyreview
process, equipment,employeeissues,proceduresand policy,webinarconcernsand setup;assistedbranch
managersinsolvingawide varietyof issues

3. Chris Dubois-Charles chris.duboischarles@gmail.com
 Firstline of supportensuringall staff are upto date: re trainingrequirements,privacyguidelines,information
securitystandards,mandatoryabsence policy,healthandsafety,mutual fundcompliance andcode of conduct.
 Respond immediatelytoavarietyof customerservice issuesof varyingcomplexityoftenrequiringinteractionwith
several internal andexternal partnersensuringclientresolutionastoppriority
 Cleanedupbacklog of missingdocumentationregardingMutual Fundcompliance,maintainingthe recordof
continuallyleadingthe regionwithtopresults:zero outstandingmissingdocuments
 CreatedanimatedPowerPointpresentationsforRVPandothercommittee membersincludingthe Regional
Executive AssistantCommittee
 Developedwebinarcontentandfacilitatedsame –topicsincluded Mutual Funds,New Accounts,NewProducts,
NewTrainingCourses,local campaigns,preparingforyear-endgalaevent,reachingupto200 employees realizing
significantcostsavingscomparedtoface-to-face meetings; trainedall committee membersonwebinartechnology
ensuringdeliveryof asuperioremployee experience
 Organizedannual Employee AppreciationDaywithRVPvisit andgiftforeachbranch includingpersonal note cards.
 GatheredandpreparedmaterialsforRVPreview andconsiderationincludingdocumentationfromdirectreports
and all managementinformationreporting
 PreparedRPand RVPwithclientprofilespriortoroundtable discussions
 Spearheadedourannual ClientAppreciationDay,organized throughregularconference calls
 Completed operationalriskandcompliance duties inatimelyandaccurate manner
 Understood RBC’sInfrastructure andapplications(accessandauthorities)creatingvaluable timeforRVP tospend
withclientsaswell asenablingsufficienttimefor coachingBranchManagers to provide exceptional leadership
 DemonstratedcommitmenttoRBCvaluesthroughexcellentservice toclientsandeachother,workingtogetherto
succeed,personal responsibilityforhighperformance,diversityforgrowthandinnovationandtrust through
integrityinevery interaction
 AdheredtoRBC policiesandproceduresincludinganti-moneylaundering,fraudprevention,know yourclient,
diversity, safetyinthe workplace andexpensemanagement
EDUCATION & PROFESSIONAL DEVELOPMENT
First year university level equivalent through the Institute of Canadian Bankers, 1998-2001:
BusinessAdministration, Fundamentals of Accounting, Human Resources, Economics, Marketing, Math, Mutual Funds,
Organizational Behavior, Communication Skills
TECHNICAL SKILLS
Proficient with MS Word, Excel, PowerPoint (Windows Ultimate 7)
Company Sponsored Courses:
Canada’s Federal Health & Safety Training Program
Code of Conduct
Anti-Money Laundering and Anti-Terrorist Financing Detailed Program
Fundamentals of Privacy and Information Risk Management
Incident Management For Business Continuity
Creating an Inclusive Workplace For Employees With Disabilities
Valuing Diversity
Hospitality Plus
Putting Your Selling Skills To Work
Practicing Sales Routines
Career Foundation Skills