Progressive Business and Systems Analyst and Agile Scrum Master with 8+ years of experience in managing complex projects and having worked across Software development lifecycle using Agile, Kanban & Waterfall Methodology and adding business value. Seeking to use people and project management skills to leverage the success of projects. Have a Master’s in Business Administration.

1. 1
EXPERIENCE
MAR 2018 – PRESENT
BUSINESS SYSTEMS ANALYST & SCRUM MASTER, THE LYCRA COMPANY
 Act as a strategic partner betweenthe businesscommunityandIT development toidentify
the Marketing/Digital strategyandalignwiththe priorities
 Analyze opportunities/ problems and provide researchbasedontechnologysolution
alternativesfororganization’sinnovative andtransformative opportunities (Leaderlicense
withGartner)
 PartnerwithBusinessand handle cost/benefitanalysis and workflowsfor decisionmaking
frameworks
 Participate in RFP(requestforproposal) processtohelpdrive optimal decisionsand
selectionprocess of 3rd party toolsandvendorsforSolutionalternatives
 Definingthe projectscope,plan, budget,schedule and milestonesengagingwith
stakeholders toachieve business sponsorshipforexecution
 Lead IT resource togather requirements,refine andprioritize requestsunderstandingthe
impact to Businessand integratedsystems
 Leadingand Guidinga teamof 5 members toensure userstoriesare deliveredwhichare
requiredforsuccessful completionofprojects
 Monitorprojectprogress, troubleshoottransaction issues/gaps and ensure corrective action
 Ensure current deploymentofapplicationsand future requirements are met
 Translate businessexpectations intosystemdefinitions, enduser-acceptance testingand
solutions
Achievements
 Awarded Spotbonus withinone yearof joiningforexemplaryperformance inBusiness
Transformationprojects
 As a ProjectManager leadbusinesstransformationby deployingnewwebsitesandsolution
components andwasrated as a top performer
JUNE 2015 – NOVEMBER 2017
SPECIALIST (SENIOR BUSINESS ANALYST), AXA
 Gatheringbusinessrequirements,analyzing asperclient'srequirements anddefiningscope
 Developingthe comprehensiveprojectplan,identify,document andmitigate the risks
involved
 Creatinga budgettracker to track and monitoractual cost to budget
 Reviewingand managing RAID logs, projectprogress, reports,minutesand meetings
 Supporting configurations andEnhancementrequests in the tool basedon Entity’s
requirements
 Release managementof new features/functionalityandfeasibilitystudyonnew functionality
to see the global impact ofthe configurationrelease andits adaptationonthe tool
SHEETAL UTTREJA
2120 Haven Road Wilmington DE - 19809 Mobile - (302) 332 5591
Birth date - 10/03/1990 Visa Type – H1
sheetaluttreja@gmail.com linkedin.com/in/sheetaluttreja/
Summary – Progressive BusinessandSystemsAnalystand Agile Scrum Master with8+ years of experience
in managingcomplex projects andhavingworkedacross Software developmentlifecycleusingAgile,
Kanban & Waterfall Methodologyandaddingbusinessvalue.Seekingtouse people andproject
managementskillsto leverage the successof projects. Have aMaster’s in BusinessAdministration.

2. 2
 Supportingthe transitionfrom UAT(Useracceptance testing) to Live Deployment
 Effectively managingthe SDLC end to end, Stakeholdersand escalatingissues
 Maintenance of the Tool,supportdefect/resolutionandmentoring new resourcesinthe
team
Achievements
 Provided turn-aroundexpertisetothe clientinacruncheddeadline saving50% of estimated
time
 Successfullyimplementedthe I-Learnprojectof strategiclearninginthe absence of Process
Leader
 Generatedareadership for150+ employeesbasedonthe new guidelinesonthe Learning
tool
MAY 2014 – MAY 2015
BUSINESS ANALYST, AXA
 SupportedAXA companiesacrossthe world ingainingefficiency&qualityof service - in
trainingdesign,deliveryandcertifications (30+ countries)
 GatheredAXA company’s requirementmatrix toplanOperational ExcellenceTraining
programs
 Definingthe scope,objectives,milestones,budgetandschedule tocreate a projectplan
 Analyze the risksand manage changes, communicate andcoordinate withvendors
 Periodicallytrackingandreportingthe progressof the tasks,analyzingthe successand
shortcoming
Achievements
 Proventrack of gainingthe highestemployee satisfaction score of 92% for the program
 Developedan international communityspace toleverage bestpracticesandforumof
discussionsacrossthe globe
AUG 2011 – APRIL 2013
CLASS MANAGER (COURSE ADMINISTRATOR), IBM
 Established Trainingschedules inlinewithnew projectrequirements andpublishingdetails
 InterfacedwithTrainersand impartedKnowledge onconductof virtual facilities
 Introducedandfacilitatedsessions, Analyzingandreportingthe feedbackfrom surveys
Achievements
 Facilitatedthe Healthcare Sharenetconnectingglobal locations withover1000+ participants
 Successfullylaunchedthe Virtuallylearnablesessionsfor over250+ landedpractitioners
EDUCATION
JULY 2013
POST GRADUATE DIPLOMA IN BUSINESS ADMINISTRATION, SYMBIOSIS
Grade - A
MAY 2011
BACHELOR’S IN BUSINESS MANAGEMENT, BALDWIN METHODIST COLLEGE
Topperof the Batch for 6 consecutive semesters

3. 3
SKILLS TOOLS
 Analytical Thinkingand Problem-SolvingSkills
 Teamworkand Project Management
 Research marketand industrytrends to guide
decisionmaking for value capture
 Accurate and Detail-oriented
 ExcellentCommunication andStakeholder
Management
 Strong time-managementandConflict
management
 Fluentin [Language] English,Hindi,Kannada,
Punjabi
 MicrosoftOffice 365 (PowerPoint,Excel,
Word, Outlook,Teams,Sharepoint,MS-
Audio)
 MS-Project,Azure DevOps,MS-Visio,WBS,
Sitecore CMS,Drupal-Acquia,OneTrust,
Balsamiq,AmazonWebServices,Widen,
Google Analytics, Think-Cell, Trello,
Digicert, JIRA andConfluence, MS-Team
FoundationService, CSOD,LMS, ClearQuest,
SurveyMonkey,MS-Live Meeting,
BlackboardCollaborate,Adobe Captivate
ACTIVITIES AND CERTIFICATIONS
 Certified Agile- Scrum Master
 ICAgile CertifiedProfessional
 Trained in Sitecore WebExperience Management
 Recognizedwith quarterlyexcellence Staraward among the teamof 150 members
 Fantastic team award for drivingthe Home of Hope initiative
 Internal Blogwriter to supportsocial andorganizational causes
 Lead Volunteerforvarioussocial services including- OldAge homes, orphanagesandanimal rescue
 Certified inPersuasive CommunicationfromDale Carnegie