This document contains a resume for Chintan Shah, an Indian citizen born in 1989. It includes his contact details, objectives, education history, technical skills including server, mail, network and data center management. It also lists his work experience of over 3 years with companies like Reliance Jio, Trimax IT, Wipro and Silvertouch Technologies along with descriptions of projects he worked on including setting up IT infrastructure for Reliance Jio centers. It expresses interest in assistant manager or IT executive roles.

1. Chintan Shah
Citizenship: Indian ▪ Date of birth: 13th
October 1989
ADDRESS CONTACT DETAILS
A/15, Alaknanda Society,
Mai Mandir Road,
Nadiad - 387002
Gujarat.
MOBILE: 09033750713
E-mail : chintan.shah485@gmail.com
OBJECTIVES
I am seeking career in organization with challenging and exciting work environment to constantly add value to the
organization and be a continuous learner.
EDUCATION
NAME OF EXAM PASSING YEAR NAME OF INSTITUTE PERCENTAGE
B.E. ELECTRONICS MAY - 2011 B.V.M. Engg. College, V.V.Nagar 71.82
H.S.C. SCIENCE STREAM MARCH – 2007 New English School 81.80
S.S.C. MARCH – 2005 New English School 81.86
CERTIFICATION
 MCITP 70-680: Windows 7 Administrator
TECHNICAL SKILLS
SERVER MANAGEMENT
 Creating user account objects
 Managing Users, Computers and Groups
 Creating OU & give permission & rights to users.
 Managing Access to Resources
MAIL MANAGEMENT
 Installing Mail client softwares like Lotus Notes and MS-Outlook.
 Configuring and managing multiple mail accounts.
 Creating Policies and Rules.
 Performance monitoring and troubleshooting.
NETWORK MANAGEMENT
 Monitoring and troubleshooting Local Area Network (LAN).Configuring and
Managing Remote Access.
 Configure Cisco Router 2900 series, Switch (2960 PoE), Access Point
(WLC).
DATA CENTER OPERATIONS
 Monitoring DC Operations.
 Administering and Managing DC devices like Fire Alarm, VESDA Smoke
Detector,CCTV,Water Leakage System,PRS System,UPS,InRow Cooling
 Maintain Health and Security Environment on daily basis
ANTIVIRUS ADMIN
 Managing & Maintain Symantec 12.1 RU4 AV
 Prepare Daily/Weekly/Monthly report of SEPM server.
 Check Virus/Threat found in network or devices, RCA of it do appropriate
action on it.
 Take Symantec Manager Backup / Restoration process for BCP of SEPM.
 Create Policy & give Mass Storage rights to users.

2. OS AND HARDWARE
MANAGEMENT
 Installing Windows XP/Vista/7 ,Server 2003/2008
 Installing, Managing and Troubleshooting Hardware devices and Drivers
 Configuring and Managing Network and Internet Connections and Printers
 Managing Data Backup and Restoration
 Joining Workgroups and Domains.
 Disaster Recovery and Troubleshooting
 Assembling all type of PCs
 Troubleshooting all type of PCs and Laptops.
 Troubleshooting all type of Dot Matrix, DeskJet and LaserJet Printers.
VIDEO CONFERENCE ADMIN
 Work with PolyCom CMA 4000 and RMX 1000 devices
 Prepare Daily/Weekly/Monthly report of the same.
 Create & Join point to point and multipoint meetings.
 Take PolyCom VC Backup/Restoration process for BCP.
WORK EXPERIENCE
TOTAL IT EXPERIENCE 3 Years 7 Months
WORK PROFILE
 COMPANY NAME
DESIGNATION
EXPERIENCE
RELIANCE JIO INFOCOMM LTD.
ASST. MANAGER (ENTERPRISE IT)
APPOINTED FROM 15TH
JANUARY 2015 to STILL WORKING
 COMPANY NAME
DESIGNATION
EXPERIENCE
TRIMAX IT INFRASTRUCTURE & SERVICES LTD.
CUSTOMER SUPPORT EXECUTIVE L2
11 MONTHS(27TH
MARCH 2014 to 10th
JANUARY 2015)
 COMPANY NAME
DESIGNATION
EXPERIENCE
WIPRO INFOTECH LTD.
CUSTOMER SUPPORT ENGINEER L1
9 MONTHS (1ST
AUGUST 2013 to 25TH
MARCH 2014)
 COMPANY NAME
DESIGNATION
EXPERIENCE
SILVERTOUCH TECHNOLOGIES LTD.
TECHNICAL SUPPORT ENGINEER
1.6 YEARS (1st
Nov 2011 to 31st
MAY 2013)
PROJECT PROFILE
CURRENT EMPLOYER NAME RELIANCE JIO INFOCOMM LTD
PROJECT DETAILS
• Roll out IT infrastructure as per Reliance Jio 4G business requirements for Jio centers (JC).
• IT Operations Management for Gujarat State Jio Centers (JCs).
• Managed state IT Help desk for Jio Centers (JCs).
• Technical support Participated and managed IT infrastructure project management at the locations
and any new sites being built in the State. This will include working with vendors, architects, and design
contractors.
• Vendor Management & Call Outs of vendors for the IT Readiness in Jio Centers across Gujarat.
• Manage & Maintain Master Tracker of the all data & circulate it to the Business & NHQ Teams.
• Visit to different Jio Centers & find out the snag points & configure the IT Router, Switches & Access Points.
Also configured Lync based VC Devices & Projector.

3. EMPLOYER NAME WIPRO LTD.
EARLIER PROJECT GUJARAT GAS COMPANY LTD.
PROJECT DETAILS
I have provided IT Support to Gujarat Gas Company Ltd at Ankleshwar Office and provided IT Services:
• Managing users objects in Active Directory.
• Lotus Notes Client /MS Outlook 2007 Installation, Mail account Configuration and Troubleshooting,
• Managing Intranet Sites, Company wide applications and Software for Insurance policies.
• Asset Management. Allocating new Laptop/PC and Installing necessary software for new joiners, etc.
• Helpdesk Management, Troubleshooting all IT related issues.
• SLA Management, delivering within a TAT.
• Give Remote Support to Bharuch & Amboli office.
EMPLOYER NAME SILVERTOUCH TECHNOLOGIES LTD.
EARLIER PROJECT TORRENT CABLES LTD.
PROJECT DETAILS
During my tenure with Torrent Cables Limited I have provided IT Support for below issues/activities to my clients :
• Administering Windows Exchange Server 2003
• Managing Backup, Active Directory Management, Add/Delete Domain Users, etc.
• Mail account Configuration and Troubleshooting,
• Asset Management. Allocating new Laptop, PC and installing necessary software for new joiners, etc.
• Troubleshooting all IT related issues.
• Antivirus Installation, upgradation, virus scanning and removing.
• SLA Management, delivering within a TAT.
• Basic knowledge of Sonic wall Firewall NSA-240.
AREAS OF INTEREST
AREA OF INTEREST Asst. Manager , IT Executive , Team Leader
NOTICE PERIOD 3 Months
EMPLOYER NAME Trimax IT Infrastructure Services Ltd
EARLIER PROJECT GUJARAT GAS COMPANY LTD.
PROJECT DETAILS
I am currently providing IT Support at Gujarat Gas Company Ltd at Ahmedabad Corporate Office and currently
providing IT Services :
• Administering Symantec Antivirus Server & Video Conference service.
• Managing user objects in Active Directory & give policy in different OU.
• Monitoring Symantec Endpoint Clients on all machines, updating definitions, client deployment.
• Helpdesk Management (Complain logging, processing and resolution)
• Mail Management – MS Outlook 2007 and 2010
• WiFi Configuration and troubleshooting.
• Asset Management. Allocating asset, Installing necessary software for new joiners as per company policy
• Hardware troubleshooting (Laptop, Desktop, Terminal Clients, Printer, Port Replicator, etc.)
• SLA Management, delivering within a TAT.
• Prepare SOP & KEDB of the critical IT related issues.
• Managing video conferencing services, schedule and connecting point to point and multipoint meeting with
polycom CMA 4000 and RMX 1000 devices.