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BUILDING CIVIC 
INFRASTRUCTURE 
MATT LEIGHNINGER 
2ND ANNUAL DIALOGUE AND DELIBERATION CONVENING 
INSTITUTE FOR POLICY AND CIVIC ENGAGEMENT 
UNIVERSITY OF ILLINOIS-CHICAGO 
DECEMBER 4, 2013
How have citizens* 
changed? 
 More educated 
 More skeptical 
 More capacity 
 Less time 
* “citizens” = residents, 
people 
The Context
Treating citizens like adults 
Give them: 
 Information 
 Chance to tell their story 
 Choices 
 Legitimacy 
 Chances to 
take action 
 Good process 
 Food and fun!
Text, Talk, and Act 
part of the National Dialogue on Mental Health
WHAT IS CREATING COMMUNITY 
SOLUTIONS? 
Effort to organize hundreds of community conversations and 
action plans 
Ten lead sites 
Wide variety of other events: small discussions, online 
dialogues, large planning processes
How does it work? 
1. Get together with 4-5 other people 
2. Text “START” to 89800 
3. Follow the prompts – with every text you 
send, you get one back
Polling questions like: 
What’s the best way to 
make a difference? 
A – Raise awareness 
B – Help people in crisis 
C – Improve services 
Discussion questions like: 
Why is it so hard to talk 
about mental health 
issues? 
Links to see the results: 
http://goo.gl/ot7d9l 
Get stuck? Text “NEXT” 
includes:
The regular opportunities, 
activities, and arenas that 
allow people to connect with 
each other, solve problems, 
make decisions, and be 
part of a community. 
Civic Infrastructure
Retrieved from Cincinnati.com, July 27, 2012 
WEAK Civic Infrastructure 
Three minutes at 
the microphone
WEAK Civic Infrastructure 
Grassroots groups 
that need help
Image: Smart Growth America 
WEAK Civic Infrastructure 
Lack of public 
spaces for citizens
Political Leadership 
Transportation 
Planning 
Economic Development 
Design & Construction 
Culture/Civic/Social 
Facilities & Programming 
Residents/Com 
munity Orgs 
Merchants 
/Business 
Owners 
Developers 
/Property 
Owners 
Advocacy/Phila 
nthropy /NPO 
Orgs 
Community Public Administration 
WEAK Civic Infrastructure
So what?
So what?
So what?
So what?
So what?
So what?
So what?
So what?
∨
3. Democratic decision-making 
and problem-solving 
Building Blocks
1. Democratic spaces in 
neighborhoods, schools 
and other settings 
2. Democratic spaces online 
3. Democratic spaces for 
young people 
4. Buildings that can house 
citizen spaces – physical 
hubs for engagement 
5. Engagement leadership 
Creating Spaces for Citizens
Spaces for Citizens 
SPACES FOR CITIZENS: PHYSICAL SPACES 
Physical Spaces
Democratic Spaces 
for Young People 
Spaces for Citizens 
Lee Krohn Photo
Spaces for Citizens 
Local Online 
Forums
6. Public information 
dissemination 
7. Engagement skills 
training 
8. Tracking, measurement 
and technical assistance 
to improve engagement 
Building Skills & Capacity
Proactive 
Recruitment 
Civic Skills & Capacity
Engagement Skills 
Training 
CIVIC SKILLS: ENGAGEMENT SKILLS TRAINING 
Civic Skills & Capacity
Civic Skills & Capacity
Civic Skills & Capacity 
Grassroots 
Grantmaking
Community 
Indicators 
Civic Skills & Capacity
9. Official public meetings 
that are more 
participatory and effective 
10. Recurring deliberative 
processes on key issues 
and decisions 
11. Systems that 
encourage innovation by 
citizens 
12. Cross-sector problem-solving 
teams 
Democratic Decision-making and 
Problem-solving
Participation 
Ordinance 
Changing Public Meetings
Decision-making & Problem-solving 
“Sometimes you need a 
meeting that is also a 
party. Sometimes you 
need a party that is also a 
meeting.” 
Gloria Rubio-Cortès, National Civic League
Getting started 
Who has a stake in 
stronger civic 
infrastructure? 
How to make the case to 
potential allies? 
How to approach the 
planning?
Questions or Comments?
QUESTIONS 
1. Based on Matt’s presentation, what elements of civic 
infrastructure are already in place or strong here in 
Chicago? 
2. What can be done to foster the development of civic 
infrastructure in Chicago? What would it take? 
3. Are there examples of efforts to build civic infrastructure 
from other cities that have the potential to be translated, 
borrowed, or just adopted here in Chicago?

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Building Civic Infrastructure Through Democratic Spaces

  • 1. BUILDING CIVIC INFRASTRUCTURE MATT LEIGHNINGER 2ND ANNUAL DIALOGUE AND DELIBERATION CONVENING INSTITUTE FOR POLICY AND CIVIC ENGAGEMENT UNIVERSITY OF ILLINOIS-CHICAGO DECEMBER 4, 2013
  • 2. How have citizens* changed?  More educated  More skeptical  More capacity  Less time * “citizens” = residents, people The Context
  • 3. Treating citizens like adults Give them:  Information  Chance to tell their story  Choices  Legitimacy  Chances to take action  Good process  Food and fun!
  • 4. Text, Talk, and Act part of the National Dialogue on Mental Health
  • 5. WHAT IS CREATING COMMUNITY SOLUTIONS? Effort to organize hundreds of community conversations and action plans Ten lead sites Wide variety of other events: small discussions, online dialogues, large planning processes
  • 6. How does it work? 1. Get together with 4-5 other people 2. Text “START” to 89800 3. Follow the prompts – with every text you send, you get one back
  • 7. Polling questions like: What’s the best way to make a difference? A – Raise awareness B – Help people in crisis C – Improve services Discussion questions like: Why is it so hard to talk about mental health issues? Links to see the results: http://goo.gl/ot7d9l Get stuck? Text “NEXT” includes:
  • 8. The regular opportunities, activities, and arenas that allow people to connect with each other, solve problems, make decisions, and be part of a community. Civic Infrastructure
  • 9. Retrieved from Cincinnati.com, July 27, 2012 WEAK Civic Infrastructure Three minutes at the microphone
  • 10. WEAK Civic Infrastructure Grassroots groups that need help
  • 11. Image: Smart Growth America WEAK Civic Infrastructure Lack of public spaces for citizens
  • 12. Political Leadership Transportation Planning Economic Development Design & Construction Culture/Civic/Social Facilities & Programming Residents/Com munity Orgs Merchants /Business Owners Developers /Property Owners Advocacy/Phila nthropy /NPO Orgs Community Public Administration WEAK Civic Infrastructure
  • 13.
  • 22.
  • 23. 3. Democratic decision-making and problem-solving Building Blocks
  • 24. 1. Democratic spaces in neighborhoods, schools and other settings 2. Democratic spaces online 3. Democratic spaces for young people 4. Buildings that can house citizen spaces – physical hubs for engagement 5. Engagement leadership Creating Spaces for Citizens
  • 25. Spaces for Citizens SPACES FOR CITIZENS: PHYSICAL SPACES Physical Spaces
  • 26. Democratic Spaces for Young People Spaces for Citizens Lee Krohn Photo
  • 27. Spaces for Citizens Local Online Forums
  • 28. 6. Public information dissemination 7. Engagement skills training 8. Tracking, measurement and technical assistance to improve engagement Building Skills & Capacity
  • 29. Proactive Recruitment Civic Skills & Capacity
  • 30. Engagement Skills Training CIVIC SKILLS: ENGAGEMENT SKILLS TRAINING Civic Skills & Capacity
  • 31. Civic Skills & Capacity
  • 32. Civic Skills & Capacity Grassroots Grantmaking
  • 33. Community Indicators Civic Skills & Capacity
  • 34. 9. Official public meetings that are more participatory and effective 10. Recurring deliberative processes on key issues and decisions 11. Systems that encourage innovation by citizens 12. Cross-sector problem-solving teams Democratic Decision-making and Problem-solving
  • 36. Decision-making & Problem-solving “Sometimes you need a meeting that is also a party. Sometimes you need a party that is also a meeting.” Gloria Rubio-Cortès, National Civic League
  • 37. Getting started Who has a stake in stronger civic infrastructure? How to make the case to potential allies? How to approach the planning?
  • 39. QUESTIONS 1. Based on Matt’s presentation, what elements of civic infrastructure are already in place or strong here in Chicago? 2. What can be done to foster the development of civic infrastructure in Chicago? What would it take? 3. Are there examples of efforts to build civic infrastructure from other cities that have the potential to be translated, borrowed, or just adopted here in Chicago?

Editor's Notes

  1. This is the challenge – and opportunity – we all face, no matter what kinds of organizations we lead or belong to More educated More skeptical – different attitudes toward authority Have less time to spare Better able to find resources, allies, information
  2. Many national associations have already committed to helping convene and support the conversations.
  3. Animation
  4. You might be thinking “so what?”
  5. Take Rochester, VT. Hurricane Irene cut Rochester off completely from the outside world and washed away much of the town’s physical infrastructure – homes, bridges, roads, power lines, and even the cemetery.
  6. But because the town had a strong civic infrastructure, residents had soon built their own makeshift roads and bridges, identified neighbors who needed everything from medicine to diapers, and constructed new ATV routes over the mountains to go and get the help the community needed.
  7. But because the town had a strong civic infrastructure, residents had soon built their own makeshift roads and bridges, identified neighbors who needed everything from medicine to diapers, and constructed new ATV routes over the mountains to go and get the help the community needed.
  8. But because the town had a strong civic infrastructure, residents had soon built their own makeshift roads and bridges, identified neighbors who needed everything from medicine to diapers, and constructed new ATV routes over the mountains to go and get the help the community needed.
  9. Newport Main Street… Newport’s form-based code is a good example of the community coming together to define what it wants and take control of the way future development will make the town look and feel.
  10. (economic uncertainty)
  11. (Animation)
  12. Park(ing) Day – Newport has done this for several years now.
  13. Photo of the Manchester, VT Youth Commission. Manchester appointed high school students to each of its town boards and commissions – mostly as full voting members.
  14. Front Porch Forum is in Newport… More sustained Larger, more diverse numbers of people Easier for ‘engagers’ – recruitment doesn’t have to start from scratch More open to ideas from the ‘engaged’
  15. Map community networks; Involve leaders of those networks; ‘Who is least likely to participate?’ Use online as well as f2f connections; Follow up
  16. No more than 12 people per group; Facilitator who is impartial (doesn’t give opinions); Start with people describing their experiences; Lay out options; Help people plan for action.
  17. Sometimes this means action by citizens that is seeded by gov’t with small grants
  18. Keep track of the basic data Build your database Use surveys to measure satisfaction Be transparent
  19. Don’t forget fun!
  20. (delete slide with links… we can hand that out) Slides available at: www.slideshare.net/mattleighninger Guides: http://bit.ly/PSLDNLC http://bit.ly/iwjgqn