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CHELSEY
A. HANNA
OBJECTIVE
To build upon over 2 years in
Operations, Process, and Risk
Management, and over 7 years of
Project, People, and Analytical
Leadership Experience. Interested in
representing a reliable, resourceful role
as a leader that’s part of a successful,
visionary environment that values
passion, innovation, ambition, and the
pursuit of continual learning.
CHELSEYHANNA09@GMAIL.COM
(919)986-9250
WWW.LINKEDIN.COM/IN/
CHELSEYHANNA/
EXPERIENCE
FACILITY OPERATIONS MANAGER
PRODUCT FINISHES DIVISION • THE SHERWIN-WILLIAMS COMPANY
RICHMOND, VA
July 2015 – December 2016
Managed operations in $12.5M facility supplying/servicing major OEMS and
governmental agencies – Oversaw Cross-Functional Teams including Production, Risk
Management, Sales/Customer Service, Purchasing, HR, Marketing, Accounting, Quality
Assurance, R&D, Safety & Health, Inventory, and Shipping & Receiving Departments
• Improved facility’s average lead time from 2 weeks to just 2-3 days
• Oversaw integration of company divisions: Automotive – Product Finishes
• Compiled customer profiles – monitored activity and opportunities
• Established an express production process allowing custom product
turnaround and delivery within 2 hours for integrated Automotive accounts
• Secured ~$50,000 in disputed invoices slated to be written off as bad debt
• Coordinated successful Sales Event & Technical Seminar; established
rapport with new accounts supporting a $4M sales opportunity
• Planned and managed facility’s budget and held operating costs to 94% of
projected expenditures as measured by P&L | analysis of fiscal opportunities
• Reduced obsolete inventory write-off by 68% of budgeted goal
MANAGEMENT/SALES TRAINEE
PRODUCT FINISHES DIVISION • SHERWIN-WILLIAMS COMPANY
LOWELL, MA
December 2014 – June 2015
Excelled in on-the-job training of facility/operations and sales management in a
challenging, high-performance setting
• Completed 2-year training in 6 months with record for fastest promotion in
Eastern U.S Region
• Collaborated with major OEMs on product development projects
• Created first training program guidebook and distributed across the region
INTERNSHIP • INTERNATIONAL BUSINESS MANAGEMENT
HOTEL HACIENDA GUACHIPELÍN
GUANACASTE, COSTA RICA
May 2013 – August 2013
Understudied with management and assisted in daily administrative/operations tasks
associated with eco-tourism resorts
• Undertook additional responsibilities including customer service, food
services, housekeeping, event management, guiding group tours, teaching English,
and translating
• Selected to represent the resort in Costa Rica’s national job fair
2
QUALIFICATIONS
• Operations Management:
Business/Project Plan Development &
Implementation, Organization,
Production Planning
• Leadership: Managed Technical Staff
(6), Project Manager, Student
Government
• Communications: Multi-Lingual,
Presentation of Business Metrics &
Proposals, Microsoft Office Suite Savvy
• Resourcefulness: Project Planning,
Process Improvement, Living
Abroad, Community Support
• International Business: Business
Plan Development, Academic Excellence
(GPA, ETS Exam Ranking, See Letters of
Recommendation
• Creativity: Training Program, Process
Development, Problem-Solving, Event
Management
COMMUNITY INVOLVEMENT
• Set-up/Checkpoint Volunteer:
2016 Emotions in Motion 5k Run for
Mental Health – Richmond, VA
• Traffic Control Volunteer:
2015 International Dog Sledding
Championship – Laconia, NH
• Check-in/Rentals Volunteer:
2014 Rocks for Research for Type II
Diabetes Rock Climbing Competition –
Charlotte, NC
• Sustainability Dept. Intern:
2013 Sustain Appalachian: Zero Waste
Campus Recycling Project
• Event Coordinator:
2012-2013 Earth Day Celebration for
Student Government Association
EDUCATION
BACHELOR OF SCIENCE IN INTERNATIONAL BUSINESS
ADMINISTRATION • APPALACHIAN STATE UNIVERSITY
BOONE, NC
August 2009 – August 2014
Walker College of Business – Major GPA 3.53/4.0
• Double-Minored in Spanish and Global Studies (Concentration in
Development and Globalization)
• Ranked in top 10th
Percentile in nation for Business Majors on the ETS®
Major Field Test for Bachelor’s Degree in Business
• Dean’s List
• Bestowed first Global Connections Certificate as an International Business
Student
EXCHANGE STUDENT/INTERNATIONAL AMBASSADOR • AFS
SAN JOSÉ, COSTA RICA
August 2008 – January 2009
Achieved advanced fluency in Spanish, written and verbal, while acquiring critical skills
such as adaptability, complex problem solving, and managing foreign currencies
• Increased independence and confidence by decision-making and taking risks
• Gained global awareness by experiencing new cultures, facing poverty and the
effects of environmental threats firsthand
• Networked with students from around the world to share ideas and solutions
to global issues
EXTRACURRICULAR LEADERSHIP EXPERIENCE
Elected President of Net Impact Undergraduate Chapter at ASU • Oversaw leadership
team/chapter development • August 2011 – February 2012
Elected Student Government Association Senator • Sustainability and Cultural
Diversity Representative • December 2011 – May 2013
Coproduced with Association of Student Entrepreneurs • BootstrApps student-run
store volunteer & Entrepreneurial Advisor • September 2011 – April 2013
Awarded Leadership 101 Certificate by University’s Center for Student Involvement
and Leadership • May 2014
Project Lead for distinguished business plan which was ultimately incorporated into
Opportunity and Entrepreneurship course curriculum

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Chelsey A. Hanna Resume - LinkedIn Master Copy

  • 1. CHELSEY A. HANNA OBJECTIVE To build upon over 2 years in Operations, Process, and Risk Management, and over 7 years of Project, People, and Analytical Leadership Experience. Interested in representing a reliable, resourceful role as a leader that’s part of a successful, visionary environment that values passion, innovation, ambition, and the pursuit of continual learning. CHELSEYHANNA09@GMAIL.COM (919)986-9250 WWW.LINKEDIN.COM/IN/ CHELSEYHANNA/ EXPERIENCE FACILITY OPERATIONS MANAGER PRODUCT FINISHES DIVISION • THE SHERWIN-WILLIAMS COMPANY RICHMOND, VA July 2015 – December 2016 Managed operations in $12.5M facility supplying/servicing major OEMS and governmental agencies – Oversaw Cross-Functional Teams including Production, Risk Management, Sales/Customer Service, Purchasing, HR, Marketing, Accounting, Quality Assurance, R&D, Safety & Health, Inventory, and Shipping & Receiving Departments • Improved facility’s average lead time from 2 weeks to just 2-3 days • Oversaw integration of company divisions: Automotive – Product Finishes • Compiled customer profiles – monitored activity and opportunities • Established an express production process allowing custom product turnaround and delivery within 2 hours for integrated Automotive accounts • Secured ~$50,000 in disputed invoices slated to be written off as bad debt • Coordinated successful Sales Event & Technical Seminar; established rapport with new accounts supporting a $4M sales opportunity • Planned and managed facility’s budget and held operating costs to 94% of projected expenditures as measured by P&L | analysis of fiscal opportunities • Reduced obsolete inventory write-off by 68% of budgeted goal MANAGEMENT/SALES TRAINEE PRODUCT FINISHES DIVISION • SHERWIN-WILLIAMS COMPANY LOWELL, MA December 2014 – June 2015 Excelled in on-the-job training of facility/operations and sales management in a challenging, high-performance setting • Completed 2-year training in 6 months with record for fastest promotion in Eastern U.S Region • Collaborated with major OEMs on product development projects • Created first training program guidebook and distributed across the region INTERNSHIP • INTERNATIONAL BUSINESS MANAGEMENT HOTEL HACIENDA GUACHIPELÍN GUANACASTE, COSTA RICA May 2013 – August 2013 Understudied with management and assisted in daily administrative/operations tasks associated with eco-tourism resorts • Undertook additional responsibilities including customer service, food services, housekeeping, event management, guiding group tours, teaching English, and translating • Selected to represent the resort in Costa Rica’s national job fair
  • 2. 2 QUALIFICATIONS • Operations Management: Business/Project Plan Development & Implementation, Organization, Production Planning • Leadership: Managed Technical Staff (6), Project Manager, Student Government • Communications: Multi-Lingual, Presentation of Business Metrics & Proposals, Microsoft Office Suite Savvy • Resourcefulness: Project Planning, Process Improvement, Living Abroad, Community Support • International Business: Business Plan Development, Academic Excellence (GPA, ETS Exam Ranking, See Letters of Recommendation • Creativity: Training Program, Process Development, Problem-Solving, Event Management COMMUNITY INVOLVEMENT • Set-up/Checkpoint Volunteer: 2016 Emotions in Motion 5k Run for Mental Health – Richmond, VA • Traffic Control Volunteer: 2015 International Dog Sledding Championship – Laconia, NH • Check-in/Rentals Volunteer: 2014 Rocks for Research for Type II Diabetes Rock Climbing Competition – Charlotte, NC • Sustainability Dept. Intern: 2013 Sustain Appalachian: Zero Waste Campus Recycling Project • Event Coordinator: 2012-2013 Earth Day Celebration for Student Government Association EDUCATION BACHELOR OF SCIENCE IN INTERNATIONAL BUSINESS ADMINISTRATION • APPALACHIAN STATE UNIVERSITY BOONE, NC August 2009 – August 2014 Walker College of Business – Major GPA 3.53/4.0 • Double-Minored in Spanish and Global Studies (Concentration in Development and Globalization) • Ranked in top 10th Percentile in nation for Business Majors on the ETS® Major Field Test for Bachelor’s Degree in Business • Dean’s List • Bestowed first Global Connections Certificate as an International Business Student EXCHANGE STUDENT/INTERNATIONAL AMBASSADOR • AFS SAN JOSÉ, COSTA RICA August 2008 – January 2009 Achieved advanced fluency in Spanish, written and verbal, while acquiring critical skills such as adaptability, complex problem solving, and managing foreign currencies • Increased independence and confidence by decision-making and taking risks • Gained global awareness by experiencing new cultures, facing poverty and the effects of environmental threats firsthand • Networked with students from around the world to share ideas and solutions to global issues EXTRACURRICULAR LEADERSHIP EXPERIENCE Elected President of Net Impact Undergraduate Chapter at ASU • Oversaw leadership team/chapter development • August 2011 – February 2012 Elected Student Government Association Senator • Sustainability and Cultural Diversity Representative • December 2011 – May 2013 Coproduced with Association of Student Entrepreneurs • BootstrApps student-run store volunteer & Entrepreneurial Advisor • September 2011 – April 2013 Awarded Leadership 101 Certificate by University’s Center for Student Involvement and Leadership • May 2014 Project Lead for distinguished business plan which was ultimately incorporated into Opportunity and Entrepreneurship course curriculum